All the staff are so patient and lovely to not only Mum but to family too
Patrick H (Son of Resident)
The amazing planning of activities that enhance the resident's lives and well-being is outstanding.
Elaine T (Daughter of Resident)
The care offered is outstanding and we are so grateful
H S (Daughter of Resident)
Kippingtons Nursing Home has a Review Score of 9.5 (9.538) out of 10, based on 17 reviews in the last 2 years. Over all time Kippingtons Nursing Home has 70 reviews.
Review from C T (Wife of Resident) published on 11 March 2025
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Reply from Home Manager, Home Manager at Kippingtons Nursing Home
On behalf of the team at Kippingtons, we would like to thank you for your wonderful feedback. We're delighted to hear that your husband is receiving such great care here, which has given you and your family peace of mind. I will pass on your kind comments to the whole team.
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Review from Ian L (Husband of Resident) published on 6 March 2025
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Reply from Home Manager, Home Manager at Kippingtons Nursing Home
Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your wife is receiving such great care at Kippington Nursing Home and that we've been able to provide you with the support you need during this difficult time. I will pass on your kind comments to the whole team.
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Review from Carol H (Daughter of Resident) published on 27 February 2025
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Reply from Home Manager, Home Manager at Kippingtons Nursing Home
Thank you for your kind words and recognition of the team at Kippington Nursing Home. Our team is dedicated to offering not only expert care but also a friendly and inviting atmosphere for both residents and their families. We are really sorry for your loss, we hope we made your mother's stay as comfortable as possible. Your comments will be passed on to the team.
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Review from T C (Son of Resident) published on 13 December 2024
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Reply from Home Manager, Home Manager at Kippingtons Nursing Home
Thank you so much for your kind words. We're so glad to hear that the reception was welcoming and that your mum is happy and building a good rapport with our team. We strive to provide the best care, and it's wonderful to know that you've felt supported during your visits. Your appreciation means a lot to us, and we will continue to give Mum the care and attention she deserves. Thank you for your lovely comments and for your trust in us!
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Review from Y C (Daughter of Resident) published on 29 November 2024
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Reply from Home manage, Marketing Executive at Kippingtons Nursing Home
Thank you for sharing your and Mum's experience at Kippingtons with us. Feedback from our residents' families is important to us as it helps us improve and provide the highest quality of care. We appreciate your comments on our compassionate and caring team members as well as the high standard of hygiene our domestic team ensure. We will share your feedback with the team so they can address any areas of improvement.
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Review from H L (Granddaughter of Resident) published on 29 November 2024
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Reply from Artur Adamski, Home Manager at Kippingtons Nursing Home
Thank you so much for sharing your feedback with us, we really appreciate your comments on our lovely team members - your grandad is a joy for them to care for. We're very sorry to hear about the food being too spicy/salty for him, it is very important to us to cater for our resident's dietary requirements and preferences so we will address this with our hospitality team and ensure the food is more palatable for your grandad. Thank you again for taking the time to share your feedback with us!
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Review from K S (Daughter of Resident) published on 29 November 2024
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Reply from Home Manager, Home Manager at Kippingtons Nursing Home
Thank you so much for your lovely review and your comments about our team who work very hard and are always so grateful for positive feedback. We're glad that you're happy with the care your mother receives, and we really appreciate you sharing your feedback!
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Review from K F (Husband of Resident) published on 18 November 2024
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Reply from Home Manager, Home Manager at Kippingtons Nursing Home
Thank you so much for your review and kind words about our team who work so hard to deliver the best care for our residents and always appreciate the recognition of their efforts. We're so glad you enjoy visiting Kippingtons - it's always a pleasure to have you! We will pass on your lovely comments to the team.
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Review from Janet S (Daughter of Resident) published on 8 November 2024
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Reply from Home Manager, Home Manager at Kippingtons Nursing Home
Thank you so much for your feedback, Janet, we really appreciate your recognition of our team members and their dedication - our activities coordinator certainly is 'one in a million' and we're so lucky to have him! We appreciate you addressing issues with the consistency of activities - unfortunately, short staffing due to sickness is something that can't always be helped and we do our best to adapt and keep the activities schedule as regular and consistent as possible. Thank you again for your feedback, it means a lot to our team!
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Review from Barbara B (Friend of Resident) published on 5 November 2024
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Reply from Home Manager, Home Manager at Kippingtons Nursing Home
Thank you for your kind words about the care we provide at Kippingtons, we're delighted that your friend is happy and comfortable living with us. It's a pleasure to have them here and lovely to see friends visiting, you're always welcome!
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Review from Elaine T (Daughter of Resident) published on 3 May 2024
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Reply from Home Manager, Home Manager at Kippingtons Nursing Home
Thank you Elaine for your lovely comments about our home, team and activities that we offer at Kippingtons. Your feedback has been shared with the team.
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Review from Patrick H (Son of Resident) published on 23 February 2024
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Reply from Home Manager, Home Manager at Kippingtons Nursing Home
Thank you Patrick for taking the time to leave us a review and for your kind words about our home, the care your mum is receiving and recognition of the team at Kippingtons. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.
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Review from H S (Daughter of Resident) published on 11 September 2023
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Reply from Home Manager, Home Manager at Kippingtons Nursing Home
Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your dad is receiving such great care at Kippingtons. I will pass on your kind comments to the whole team.
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Review from Audrey M (Sister of Resident) published on 23 May 2023
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Reply from Home Manager at Kippingtons Nursing Home
Many thanks for your review.
Your comments have been shared with the team.
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Review from Colin C (Son of Resident) published on 19 May 2023
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Reply from Home Manager at Kippingtons Nursing Home
Thank you for your lovely comments about the care your father is receiving. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.
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Review from Michael B (Husband of Resident) published on 15 May 2023
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Reply from Home Manager, Home Manager at Kippingtons Nursing Home
Thank you for your positive feedback. Lovely to hear that you find the Kippingtons team helpful and cheerful and that you are happy with the care. We will make sure to share your comments with the rest of the team as they will be thrilled to know that their efforts are appreciated. Once again, thank you for your kind words.
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Review from Patrick F (Son of Resident) published on 25 April 2023
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Reply from Home Manager at Kippingtons Nursing Home
Thank you for your warm words, Patrick. Lovely to hear that you find Kippingtons a fantastic place and that your mum is happy, we love having her here! We will make sure to share your comments with our team as they will be thrilled to know that their efforts are appreciated. Once again, thank you for your kind words.
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Review from I W (Daughter of Resident) published on 8 March 2023
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Reply from Home Manager, Home Manager at Kippingtons Nursing Home
We want to thank you for taking the time to share your thoughts about Kippingtons Care Home. We are thrilled to hear that you found our staff amazing and that they provided the care and attention that your loved one required – and compliments to the chef! Our team is passionate about providing a safe, comfortable, and caring environment for all of our residents. Nothing is more important to us than providing the highest quality care to our residents and we always want to learn from the experiences of the people in our care as well as their loved ones. We have passed on your feedback to the team, and they will use your feedback to continue to improve the services we provide.
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Review from Pauline P (Niece of Resident) published on 17 August 2022
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Reply from Home Manager, Home Manager at Kippingtons Nursing Home
Pauline we would like to thank you for your words of kindness which are very much appreciated. All comments will be passed on to the team and thank you again for the review.
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Review from Brian H (Resident) published on 29 June 2022
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Reply from Home Manager, Home Manager at Kippingtons Nursing Home
On behalf of the Kippingtons team, we would like to thank you for your wonderful feedback Brian. It was great fun to get out and about and a pleasure to visit your ‘local’. Thank you again for your review.
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The Review Score of 9.5 (9.538) out of 10 for Kippingtons Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 17 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.538 for Kippingtons Nursing Home is calculated as follows: ( (121 Excellents x 5) + (62 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 197 Ratings = 4.538
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Kippingtons Nursing Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 17 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 14 Sep 2022
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Job Title: Home Manager
“I lead my professional Care Team in delivering the highest level of care and support for our residents. My commitment to professional development has equipped me well for my role here, where I work hard to ensure that those in my care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive.
I believe in maintaining strong relationships with residents and their relatives and understand the important contribution that these relationships make to the successful running of a care home.
I feel that the Aria Care philosophy matches up well with my own beliefs on care provision and I am committed to ensuring that all our residents continue to receive the high levels of care and protection they deserve.”