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Little Court has a Review Score of 9.7 (9.732) out of 10, based on 13 reviews in the last 2 years. Over all time Little Court has 71 reviews.
Review from Margaret A (Wife of Resident) published on 13 February 2025
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Reply from Saskia Carter, Operations Support at Little Court
Thank you for taking the time to leave us such a lovely review. We truly appreciate your feedback and are thrilled to hear that you and your husband had a great experience with us. We strive to provide the best service and quality of care to our residents, and it's wonderful to know that our efforts have made a difference for you. Your support means a lot to us and motivates our team to continue delivering outstanding service.
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Review from Sharon C (Daughter of Resident) published on 22 November 2024
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Reply from Karen Barnes, Administrator at Little Court
Thank you for your kind words and it was a pleasure looking after your mother.
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Review from A P (Daughter of Resident) published on 2 October 2024
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Reply from Karen Barnes, Administrator at Little Court
Thank you for your kind words. It is much appreciated.
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Review from Ann S (Relative of Resident) published on 26 September 2024
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Reply from Karen Barnes, Administrator at Little Court
Thank you for your kind words, they are very much appreciated.
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Review from A N (Friend of Resident) published on 29 July 2024
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Reply from Pat Napier, Manager at Little Court
Thank you for your kind review, much appreciate it.
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Review from Hannah M (Daughter of Resident) published on 5 July 2024
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Reply from Pat Napier, Manager at Little Court
Thank you for your kind words. Your feedback is extremely important to us. Much appreciate it.
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Review from R S (Daughter of Resident) published on 5 July 2024
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Reply from Pat Napier, Manager at Little Court
It was a pleasure to look after Mum. Unfortunately, she was for a short period at Little Court however a relationship was built between Mum and staff. She was loved and surely will be missed. Thank you.
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Review from Sally W (Daughter of Resident) published on 3 July 2024
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Reply from Pat Napier, Manager at Little Court
Thank you for your review and kind words. Little Court's aim is to keep all our lovely residents safe and comfortable.
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Review from A B (Daughter of Resident) published on 25 June 2024
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Reply from Pat Napier, Manager at Little Court
Thank you for your kind words. It is a pleasure to look after Mum and make part of her life.
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Review from Keith W (Husband of Resident) published on 3 May 2024
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Reply from Pat Napier, Manager at Little Court
Thank you for your review. Much appreciate your kind comments.
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Review from Angela W (Daughter of Resident) published on 27 November 2023
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Review from Gillian J (Wife of Resident) published on 11 October 2023
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Review from Norman John C (Resident) published on 22 September 2023
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Review from Jan T (Daughter of Resident) published on 15 February 2023
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Reply from Pat Napier, Manager at Little Court
Thank you for your kind words. It was a pleasure to look after mum.
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Review from Barry T (Son of Resident) published on 23 December 2022
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Reply from Pat Napier, Manager at Little Court
Barry, our sincere thanks for this very kind review. We are so glad we are able to look after Dad.
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Review from Liz H (Daughter of Resident) published on 23 December 2022
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Reply from Pat Napier, Manager at Little Court
Thank you very much for your kind words, we will pass these on to the care team
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Review from Sharon L (Daughter of Resident) published on 23 December 2022
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Review from H B (Daughter of Resident) published on 23 December 2022
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Reply from Pat Napier, Manager at Little Court
Thank you for your review. Your kind words and appreciation will be passed on to the staff. It is a pleasure to care for mum.
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Review from Viv L (Daughter of Resident) published on 9 November 2022
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Reply from Pat Napier, Manager at Little Court
Thank you very much for your kind words. It so pleasing to hear how happy you are with the care Mum received, and to be able to help create special memories for you and your family is a wonderful thing. I will pass on these comments to the team who will be so appreciative of what you have said. Thank you!
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Review from T D (Wife of Resident) published on 7 February 2020
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The Review Score of 9.7 (9.732) out of 10 for Little Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.732 for Little Court is calculated as follows: ( (115 Excellents x 5) + (30 Goods x 4) + (2 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 149 Ratings = 4.732
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Little Court is based on 13 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 13 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 31 May 2019
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Job Title: Home Manager
Joined: 2014
I have worked in healthcare for over a decade and have been a registered nurse since 2007. Have vast experience in different nursing departments.
Being part of MG Homes, I and our multi-disciplinary team of nurses, carers, domestic, and kitchen staff, will work together in order to deliver the best person-centred care to those we support.
I have been part of the MG Homes team since 2014. I started as a Registered Nurse, in 2016 I was promoted to Deputy Manager, and in 2018 to Manager.
Job Title: Activities Coordinator
Joined: 2015
My role over the last 8 years has been to work with our residents to improve their quality of life by regularly asking them what they would like to include in our plans.
My most recent achievement involves one of our lovely gentlemen who had lost a lot of strength in his legs. He came to me and asked if I could help him walk again. We started off slowly with some gentle movement and then started to incorporate resistance training and fall prevention exercises. Now he is able to walk with the aid of a Zimmer frame.
I love my job; every day is different, every resident is different and at the end of it I feel like I have made a difference.
Job Title: Maintenance Assistant
Joined: 2022
I have been working for MG Homes for about 6 months and have over 40 years of experience in the facilities field. My experience as a facilities manager in the NHS for 18 years has brought me here to gain more experience.
I like how different my job is every day. The working environment is really good and I enjoy making the days of our residents and staff brighter.
Job Title: Facilities Administrator
Joined: 2013
I moved back from Wales over ten years ago and wanted to get a job so I could use my property maintenance skills. For 10 years I worked as a Maintenance Manager at MG Homes. I love my job; it gets me involved with the residents and I am happy to contribute to their well-being by keeping their rooms nice and tidy.
My best achievement so far is receiving compliments from residents and their families about the appearance of both homes, communal areas and residents' bedrooms. I have recently moved into the position of Facilities Administrator, and there is a lot of administrative work behind the maintenance. I continue to enjoy my work and improving the lives of residents.