Lukestone Care Centre

7 St Michaels Road, Maidstone ME16 8BS
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9.7 53 Reviews
  • Lukestone Care Centre, Maidstone
Located in the bustling town of Maidstone in Kent, Lukestone Care Centre provides 24-hour care for elderly people who have been diagnosed with dementia or long-term mental health problems. It offers safe and comfortable accommodation with modern amenities and is staffed by a highly skilled team of nurses and carers. The team believes in the provision of peace, comfort, personal care and dignity to every resident – quality care of the highest standard.

Lukestone cares for up to 42 residents, with single room accommodation, the majority of which have ensuite facilities. The Home has two bright lounges, a dining room, an onsite hair salon and secure gardens which are used throughout the summer for gardening projects.

Residents are encouraged to remain active and pursue hobbies and interests, including art, gardening and reading, or even just making friends and reminiscing. For those residents who are able to participate, there are also trips to local beauty spots, such as beaches and gardens. They also hold regular Namaste sessions where residents can receive relaxing massage treatments in a calm, tranquil environment.

One of the first care providers to champion the importance of nutrition for the elderly and those with Dementia, Nellsar employ a Nutrition & Wellness Manager for their Homes. Lukestone acknowledges that nutrition and hydration are an integral part of good health and well-being, delivering well-balanced, nutritious meals and snacks to residents every day.

Employing high-tech care planning technology, care staff use the ®Nourish system, spending less time on paperwork and more time caring for their residents.

Lukestone use bespoke dementia care technology ‘interactiveMe’ as a way of further personalising their residents’ care, and as a tool for connecting individuals with their family and care staff around them. This personalised-online profile offers a wonderful tool for reminiscence too.

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Care Provided by Lukestone Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Parkinson's Disease
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Russell Menoza (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 3

Funding & Fees Guide for Lukestone Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Dementia Care £1,500 – £1,700
    • RESPITE Self-Funded Nursing Dementia Care £1,550 – £1,700

  • Laundry services included. Hairdresser and Chiropodist not included. NHS-Funded Nursing Care (FNC) is additional to fees shown. Prices are a guide as fees determined based on a full needs assessment completed before admission.
  • (these prices are only a guideline, please contact Lukestone Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home maintains an open-hours visiting policy, which means relatives and friends are welcome to drop by and see their loved ones at any time. Families are always welcome to join their relatives for afternoon tea or lunch.


Lukestone Care Centre Reviews (53)

Total of 53, showing 1-20
9.7

Lukestone Care Centre has a Review Score of 9.7 (9.717) out of 10, based on 19 reviews in the last 2 years. Over all time Lukestone Care Centre has 53 reviews.

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Review from Shane H (Stepson of Resident) published on 13 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely wonderful home. The staff and managers made my life so much easier knowing my mum was being treated kindly and affectionately at lukestone. She genuinely enjoyed being there and she was then able to get full assistance for her ever increasing needs she felt safe and secure there and enjoyed
all the interaction with the staff especially the music, the singing and the dancing. Again all lovely people with time and patience and it made my mums last months more pleasant and enjoyable - thank you x

Reply from RUSSELL MENOZA, Registered Manager at Lukestone Care Centre

Such kind words and truly worth for our team to cherish. We are truly grateful for all your support making her life memorable and meaningful here in Lukestone. Please do drop by when you can for our special events, you are part of our family and always will.


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Review from Sally W (Wife of Resident) published on 3 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came here unable to walk unaided and now he can easily walk with the frame and even on his own. He has been eating well and says that the food has been very good. The staff have all been positive, friendly and helpful. The facilities are very good and the support excellent.

Reply from Alison Ruddock, Operations & Compliance Manager at Lukestone Care Centre

Thank you for your lovely feedback. We are delighted that the service we provide is positive and has promoted your husband's independence and we are very happy that you chose Lukestone as your care provider. Kind regards.


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Review from S R (Daughter of Resident) published on 13 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We feel so fortunate to have found Lukestone for Mum. Always greeted with a smile, always smells nice. Staff always attentive. Always find Mum clean. Room always tidy and clean. Staff always work hard h activities. Food always smells nice cooking.
Despite all the hard work, staff manage to be happy,
this transfers to residents, so good.

Reply from Russell Menoza, Registered Manager at Lukestone Care Centre

Thank you for such kind words, giving more strength, joy and determination for our team to always deliver compassionate care to our dear resident's. You entrusted your mum to us and we will do our very best to support her and your family giving you that comfort and peace of mind knowing that mum is loved and truly cared for. On behalf of my team, I would like to thank the whole family for their kindness and support to our team over the years.


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Review from Kay H (Daughter of Resident) published on 8 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident of Lukestone since July 2023 and passed away in October 2024. She suffered from Mixed Dementia but was still very active, never could sit still, loved to walk, and always tried to help everyone including the visiting entertainment. From arrival to the end, the staff at Lukestone
have provided exceptional care for Mum. Knowing Mum was safe and secure assured us that she was in the right place especially as her face would always light up when she smiled at the staff. All the staff, from the clinical leads to the activity staff were helpful, never too busy to answer questions, and were so gentle and thoughtful to Mum as well as the other residents. My family and I can't thank them enough for the care they gave Mum for her last few days and were so respectful when Mum passed away.

Reply from Alison Ruddock, Operations & Compliance Manager at Lukestone Care Centre

Please accept my personal condolences and thank you for giving us the opportunity to care for your dear mum. Thank you for your wonderful feedback which I will share with the staff, such comments and ratings are so helpful to those who may be looking to care for a loved one and starting their own support journey. Kindest regards.


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Review from G B (Daughter of Resident) published on 19 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Lukestone for almost a year. All the staff at the home are kind, caring and treat all the residents with kindness, respect, and dignity. When we visit Mum, we are always asked if we would like tea or coffee. The nurses always keep us updated with how Mum is getting on. We are free
to visit whenever we like and are often invited to any events that are planned at the home. I would be happy to recommend the home to anyone.

Reply from Alison Ruddock, Operations & Compliance Manager at Lukestone Care Centre

Many thanks for taking the time to give us your feedback which is invaluable. I am really pleased that you would recommend our service to others needing care. If you can think of anything that we can do to improve and seek to get all 5tars! we would love to benefit further from your suggestions. Thank you once more.


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Review from Gillian B (Wife of Resident) published on 17 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is 83 years old and had a stroke 4 years ago and was then diagnosed with vascular dementia. He was bedridden, doubly incontinent, very confused and lost in his own words most of the time. He was admitted to Lukestone Care Centre 5 weeks ago for assessment as I could no longer look after him
at home. I am so happy he was sent there as the care provided is wonderful. The management and staff are so helpful and caring, nothing is too much trouble and the sincerity of their feelings and actions towards the residents shines through. I and the family are permanently thanking them for their kindness and gentle actions towards the residents. Thank you Lukestone and bless you all.

Reply from Alison Ruddock, Operations & Compliance Manager at Lukestone Care Centre

Hi, thank you so much for your kind review. It is so helpful to receive your reviews which help us continually improve our service. If you could help us further by suggesting how we could raise your view on the food/drinks/activities we would welcome the chance to discuss further. Thank you once again!


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Review from J S (Daughter of Resident) published on 17 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was admitted to Lukestone for assessment following several falls and the onset of dementia. This was my first experience of a care home and I was greeted by caring staff who looked after Mum leaving me with no doubts that she would be comfortable and safe. Mum has enjoyed all her meals and has never
complained of being bored thanks to the lovely recreation team, Thank you Lukestone!

Reply from Alison Ruddock, Operations & Compliance Manager at Lukestone Care Centre

Thanks for such great feedback and for taking the time to submit your opinions. This helps us to evaluate our service and for potential new residents to gauge how suitable the service is for their own care needs. Thanks again.


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Review from Doreen N (Sister-in-law of Resident) published on 17 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is so welcoming, there is always something going on to stimulate the residents. Any concerns you may have are dealt with and the care of the residents is faultless. As a visitor, I have been welcomed with a smile and offered a drink on arrival. A great home thanks to the management and caring
happy staff.

Reply from Alison Ruddock, Operations & Compliance Manager at Lukestone Care Centre

Many thanks for taking the time to share your feedback. I am delighted you are happy with the service but equally welcoming to any suggestions you can make for us to improve further. Kind regards.


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Review from Patricia L (Wife of Resident) published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

the care Lukestone Care Centre residents receive for their diverse needs is excellent. My husband required nursing care and every member of staff, the nurses and especially the manager welcomed him with compassion. The care I received was excellent and I was updated on his well-being every day. During
his short stay he enjoyed the socialising etc, was expertly nursed, cared for and finally passed away with dignity and at peace. I will be eternally grateful to everybody who made this possible. Thank you so very much.

Reply from Glenda Osmotherly, Director of Operations at Lukestone Care Centre

The manager and his staff team will be delighted to receive this heartfelt feedback. They work extremely hard to ensure they deliver the best care to all residents and that care always extends to families too. The compassion of course comes from kind hearts and empathy of which I know they have in abundance. Thank you for sharing your experience which may help others at their difficult time.


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Review from Sharon J (Wife of Resident) published on 10 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was moved to Lukestone after a spell in hospital. I was extremely worried as I have always maintained that he would never go to a care home. Unfortunately, his lack of mobility meant it was taken out of my hands.
I can wholeheartedly say that the whole staff from management through to cooks
and cleaners treat him with care, kindness and respect. He has also had a number of medical issues and the nurses have been outstanding.
It’s hard leaving him when I visit but made easier when I know he couldn’t be better cared for.

Reply from Alison Ruddock, Operations & Compliance Manager at Lukestone Care Centre

Many thanks for taking the time to give your feedback, I am so pleased that your experience and of course the experience for your husband has been a positive one. The staff do try their very best to care for residents and their families and it is great to know they are appreciated and that you have found the experience less daunting than expected. Take care.


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Review from Gillian C (Daughter of Resident) published on 3 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident at Lukestone from 11/19 until 12/24. Throughout her time there, the team did everything possible to provide my mum with the best quality care and to deal with her OCD. This allowed my mum to feel safe and settled in what she considered her home.

Reply from Alison Ruddock, Operations & Compliance Manager at Lukestone Care Centre

I am so delighted that the staff are meeting your mum's needs so well. Thank you for giving us your feedback. Kind regards.


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Review from Yvonne P (Wife of Resident) published on 3 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Made to feel welcome, nothing is too much trouble. Very polite and very supportive. Always there to listen and to reassure. Very calm environment. I felt my husband was going to be looked after and cared for from day one.

Reply from Alison Ruddock, Operations & Compliance Manager at Lukestone Care Centre

Many thanks for your feedback which is invaluable to us assessing the value of our work and how effective we are all being. If you have any suggestions of how we could bring the Facilities star rating from 4-5 we would appreciate your opinion. Kind regards.


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Review from K P (Daughter of Resident) published on 18 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was only at Lukestone Care Home for a couple of months. During that time, we found the service provided very good. The staff were always polite and attentive, and the management was always very professional and informative. Her needs were met throughout her time there. The activities for the
residents are excellent and varied. Overall, we were very satisfied with the service provided. Thank you.

Reply from Alison Ruddock, Operations & Compliance Manager at Lukestone Care Centre

Many thanks for taking the time to give us your valuable feedback, and we are delighted you were happy with our service. If you get the time, I would appreciate some suggestions on how we could achieve a 5-star rating in all domains from your experience and opinions. Currently, we are completing a bedroom refurbishment as part of our continuous improvement programme, and we take on board all feedback when planning these projects to meet the needs and expectations of residents and their families.
Thank you again.


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Review from Pauline P (Daughter of Resident) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall satisfaction. Staff are delightful, caring. Appearance of home has much improved. When using the 2nd floor shower I have needed to ask domestics to clean it before I could use it recent use I have noticed the cleanliness has improved.
Bedrooms are tastefully decorated with good choice of soft
furnishings.
On seeing Mum's hot meals they look appetising but Mum has commented on hard carrots and peas.

Reply from Alison Ruddock, Operations & Compliance Manager at Lukestone Care Centre

Thank you for your review, we will work on the areas that have not achieved full marks.
Please let me know how we can improve so we can do so without delay.


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Review from Angela D (Daughter of Resident) published on 23 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the time Mum entered Lukestone Care Centre to the day that she passed away, Mum was cared for with dignity, respect and love. She had nursing needs which the home met to a very consistent and high standard. This meant that Mum, who in the latter stages could not articulate her feelings, was always
clean, comfortable and pain-free.
We are very grateful to every member of staff... office staff, maintenance staff, carers, nurses, managers and activity staff members who all work so hard to provide such a lovely atmosphere and home for their residents.
I would definitely recommend Lukestone to anyone considering placing their loved one there.

Reply from Alison Ruddock, Operations & Compliance Manager at Lukestone Care Centre

Many thanks for your wonderful feedback and for recognising the whole team. Such feedback is a great help to those looking for suitable care and it is so valuable to share with the staff for them to know how much they are appreciated.
Once again thank you!


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Review from Sarah J (Daughter-in-law of Resident) published on 13 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was a resident in Lukestone for over 2 years with severe Alzheimer's and end-of-life care. She received excellent care. Her skin and hair were in good condition despite being bedbound for over a year. The nurses knew her personally and always spoke with genuine knowledge of her when
I asked questions. The carers treated her (and all the residents I witnessed) with kindness, and gentleness and were hardworking. The manager and admin staff are also excellent and always make time for my queries and concerns.
Lukestone is a really excellent nursing home which I would recommend to anyone.

Reply from Alison Ruddock, Operations & Compliance Manager at Lukestone Care Centre

Hi, thank you very much for taking the time to leave your valuable feedback. I am delighted that you are so happy with the care and service provided. I noted that you were a little less satisfied with the rooms and I am pleased to advise we are currently nearing the end of a refurbishment of the bedrooms.
Thank you again and best wishes to you and your family.


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Review from G L (Son of Resident) published on 25 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has flourished living here since 2021. Covid was a challenging time for everyone but the care has always been excellent. Consistent communication from staff has made the transition for her and my family much easier. She is always clean, and comfortable and offered to participate in many stimulating
activities such as theme days, trips out, karaoke, crafts, baking and games. They offer a wonderful food selection and combined with daily morning exercises has meant she is thriving both physically and mentally. My family and I always look forward to our weekly visits and the staff are always welcoming and kind often with many stories to tell from the week before. They treat her like she is their own family and I am grateful she was placed with such a lovely facility.

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Review from L H (Friend of Resident) published on 24 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleasant and helpful staff. Both nurses and carers are thoughtful, considerate and kind and treat residents with respect, and listen to family and friends' comments and suggestions.
Building layouts of older style with narrow passageways can be confusing for visitors and the transfer of non-mobile
residents.
The food looks appetising and overall good care is maintained.

Reply from Alison Ruddock, Operations & Compliance Manager at Lukestone Care Centre

Many thanks for taking the time to give us your valuable feedback.
We use these comments for reviewing our service and more importantly, planning improvements.
Kind regards.


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Review from Fiona F (Daughter of Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has settled from day one. The staff are very attentive and reactive to situations. The management includes us in the activities and shows great understanding and compassion. My mum is safe and happy here.

Reply from Glenda Osmotherly, Director of Operations at Lukestone Care Centre

Thank you so much for such a positive review. The manager and her team work so hard to meet the needs of the residents and of course to gain the trust and confidence of the families. By working together we can ensure that the best interests of Mum are central to all we do and ensure the best care is provided to meet her changing needs and quality of life. I am confident that the staff will be proud of your review today and so they should be.


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Review from T T (Niece of Resident) published on 5 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming. Always helpful. Nothing is too much trouble. Polite, utmost caring. The toilet was not working throughout our stay. A very pleasant place to visit.

Reply from Gillian Dixon, Operations & Compliance Manager at Lukestone Care Centre

Thank you so much for taking the time to write this positive review, it is very much appreciated and will be shared with the staff team who I know will be very happy to receive this feedback. I am so pleased that you had a positive experience at the home and especially that you found the staff to be welcoming, polite and caring. We too think they are a smashing group of carers and they work so hard to make a difference to the residents in the home. This review will be much welcomed by them all.
Regarding the bathroom facilities - I am sorry if this caused any inconvenience during your stay, unfortunately, these things do happen at times and usually, our maintenance team are onto it immediately but occasionally there isn't a quick fix, as on this occasion. Thank you for the review.


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Current Review Score: 9.7 (9.717)

Overview of Review Score

The Review Score of 9.7 (9.717) out of 10 for Lukestone Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.717 for Lukestone Care Centre is calculated as follows: ( (170 Excellents x 5) + (43 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 223 Ratings = 4.717

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lukestone Care Centre is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Dec 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (3)

Sandra

Sandra Milton

Job Title: Care Assistant

"When you love what you do, you tend to feel a sense of purpose and belonging and that's how I feel about Lukestone. I feel I am working with professionals that I can learn from.


Recently I got a job offer at the hospital, but when reality kicked-in I realised that I couldn't leave Lukestone. Also, when you have a very understanding Manager it makes it very hard to leave.


Karen has been very caring and understanding when it comes to work. I am currently five months pregnant and as soon as I told Karen she was willing to put me on easier floors.


We have a very good team of staff who work well together which helps us to provide person-centred care."


Tessney

Tessney Taylor

Job Title: Care Assistant

"I thoroughly enjoyed getting back into caring again, as I find it very rewarding and feel like I am giving back. I enjoy the company of the residents, sitting with them and hearing all their life stories from the past. I like to engage with the residents within activities and like to make them feel at home and well cared for."


Linda

Linda Hubble

Job Title: Volunteer

"I retired three years ago and often visit my mother who has been a resident at Lukestone since 2019. I enquired about being a volunteer, which was a simple process where I could help in activities. I enjoy working within this area as I find it very rewarding when I can make residents smile when they are feeling low.


I can appreciate the commitment of the Carers and how hard they work with our residents. This gives me an insight and helps me understand the caring side within a Nursing Home. I feel that I can support relatives of other residents and can make them feel at ease. I offer reassurance that their loved ones are being cared for safely, which makes them feel happy that the Home is as it should be."


Frequently Asked Questions about Lukestone Care Centre

What types of Care is Lukestone Care Centre registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Lukestone Care Centre provide?

Palliative Care, Day Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Lukestone Care Centre have?

There are 40 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Lukestone Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Lukestone Care Centre to the centre of Maidstone?

0.5 mile(s) as the crow flies, distance by road may be significantly further.