Lukestone Care Centre

7 St Michaels Road, Maidstone ME16 8BS
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9.7 53 Reviews
  • Lukestone Care Centre, Maidstone
Located in the bustling town of Maidstone in Kent, Lukestone Care Centre provides 24-hour care for elderly people who have been diagnosed with dementia or long-term mental health problems. It offers safe and comfortable accommodation with modern amenities and is staffed by a highly skilled team of nurses and carers. The team believes in the provision of peace, comfort, personal care and dignity to every resident – quality care of the highest standard.

Lukestone cares for up to 42 residents, with single room accommodation, the majority of which have ensuite facilities. The Home has two bright lounges, a dining room, an onsite hair salon and secure gardens which are used throughout the summer for gardening projects.

Residents are encouraged to remain active and pursue hobbies and interests, including art, gardening and reading, or even just making friends and reminiscing. For those residents who are able to participate, there are also trips to local beauty spots, such as beaches and gardens. They also hold regular Namaste sessions where residents can receive relaxing massage treatments in a calm, tranquil environment.

One of the first care providers to champion the importance of nutrition for the elderly and those with Dementia, Nellsar employ a Nutrition & Wellness Manager for their Homes. Lukestone acknowledges that nutrition and hydration are an integral part of good health and well-being, delivering well-balanced, nutritious meals and snacks to residents every day.

Employing high-tech care planning technology, care staff use the ®Nourish system, spending less time on paperwork and more time caring for their residents.

Lukestone use bespoke dementia care technology ‘interactiveMe’ as a way of further personalising their residents’ care, and as a tool for connecting individuals with their family and care staff around them. This personalised-online profile offers a wonderful tool for reminiscence too.

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Care Provided by Lukestone Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Parkinson's Disease
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Russell Menoza (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 3

Funding & Fees Guide for Lukestone Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Dementia Care £1,500 – £1,700
    • RESPITE Self-Funded Nursing Dementia Care £1,550 – £1,700

  • Laundry services included. Hairdresser and Chiropodist not included. NHS-Funded Nursing Care (FNC) is additional to fees shown. Prices are a guide as fees determined based on a full needs assessment completed before admission.
  • (these prices are only a guideline, please contact Lukestone Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home maintains an open-hours visiting policy, which means relatives and friends are welcome to drop by and see their loved ones at any time. Families are always welcome to join their relatives for afternoon tea or lunch.


Lukestone Care Centre Reviews (53)

Total of 53, showing 21-40
9.7

Lukestone Care Centre has a Review Score of 9.7 (9.717) out of 10, based on 19 reviews in the last 2 years. Over all time Lukestone Care Centre has 53 reviews.

Overall Experience

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Date Published

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Review from Dawn B (Sister of Resident) published on 28 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank everyone at Lukestone who help arrange the marvellous functions the food, beautiful cakes and decorations which the residents and visitors always enjoy.

Reply from Alison Ruddock, Operations & Compliance Manager at Lukestone Care Centre

Thank you for your welcome feedback. I know our staff try very hard to give a pleasing service so it is nice to be able to pass positive comments back to them. Thank you for taking the time to send your comments.


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Review from Colin R (Friend of Resident) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

No complaints. We are pleased and have seen how all the staff treat our friend with respect, kindness, ensuring her comfort is paramount at all times. We would like to thank all the staff for their efforts in sometimes difficult circumstances.

Reply from Silvia Barret, Operations & Compliance Manager at Lukestone Care Centre

Thank you so much for taking the time to write such a positive review. Your opinion is very important to us, helping to improve our service.


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Review from S H (Son of Resident) published on 22 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home staff have been very caring and supportive of both my mum and myself. The lengths the catering people go to, to cater for my mum's needs has been really impressive. Nothing seems like too much trouble so a big thank you to them. The activities staff have been fantastic and really attentive.
The nursing staff have always kept me informed of any medical issues with my mum, this I've felt comforted by.

Reply from Alison Ruddock, Operations & Compliance Manager at Lukestone Care Centre

Many thanks for providing your feedback and we will look at the areas which did not achieve a 5-star rating as part of our improvement programme. Kind regards.


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Review from J G (Wife of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers, in fact, all the staff at Lukestone are simply the best.
Nothing is too much trouble. They care for my husband 100%.

Reply from Karen Wilkins, Manager at Lukestone Care Centre

Thank you so much for your amazing review, we try very hard to make sure that we treat all of our residents as we would our own relatives.


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Review from Lisa S (Daughter of Resident) published on 5 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My father was transferred to Lukestone from hospital in October 2020. Unfortunately due to Covid restrictions we only saw him on 2 occasions. After this, the staff arranged WhatsApp video calls, then later on behind the perspex screen. Due to him having dementia we were unable to ask him if he was happy
or any other questions regarding his stay. He always looked clean and were advised that he was eating well. The staff go to a lot of effort in arranging occasions like Christmas and Birthdays. The family liaison lady was our lifeline she is so caring and kind. Unfortunately, Dad passed away at the beginning of February and we never got to see him in his final hours. The only thing I would say as a negative is a funeral director and whether he would be cremated or buried should have been decided with the care home beforehand on his admission as a call at 2.25 am advising me of his passing then asking these questions, I felt was a little insensitive.

Reply from Karen Wilkins, Manager at Lukestone Care Centre

Thank you for your honest response. We take notice of all comments made and will endeavor to make sure that we avoid this situation occurring to other families in the future.


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Review from K W (Daughter of Resident) published on 5 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff work hard, are very polite and helpful. The activities for the residents are excellent, they cover a wide variety, so there is something for everyone. Contact with relatives has been brilliant through this difficult time! The photo's, video calls and texts have helped. Overall, everything
has been handled very well!

Reply from Alison Ruddock, Operations & Compliance Manager at Lukestone Care Centre

Many thanks for taking the time in giving your valuable feedback.
I am delighted we have supported you and your loved one during these extremely challenging times. Take Care.


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Review from Kim K (Daughter of Resident) published on 2 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is fantastic. The care they give my mum is outstanding, they call me when my mum is not well and keep me up to date with all her needs. Excellent staff team!

Reply from Karen Wilkins, Manager at Lukestone Care Centre

Thank you so much for your lovely review. I will let the team know what you have said. Thank you for taking the time to complete the review


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Review from Teresa P (Wife of Resident) published on 23 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I can only say what I have seen, I have not been in the home much due to lockdown. Also, the hub which they organised before that we were to sit in the garden which my husband enjoyed.
I must say the staff always helpful and cheerful.
what I have seen everywhere seemed clean.
My husband likes to
be doing something and they do activities which he enjoys.

Reply from Alison Ruddock, Operations & Compliance Manager at Lukestone Care Centre

Many thanks for leaving your feedback.
I appreciate it is difficult for you whilst visiting is so restricted but I hope that we can return to normal very soon.


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Review from Kate L (Sister of Resident) published on 18 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lukestone is a very nice place. They look after my sister very well, they meet all of her needs and are such good staff.

Reply from Karen Wilkins, Manager at Lukestone Care Centre

Thank you for taking the time to complete the review. It means a lot to staff when families take the time to do this.


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Review from Angela B (Daughter-in-law of Resident) published on 18 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a wonderful place! The care of my mother-in-law id of a very high standard. Staff are kind, patient and gentle towards her. She has only been in the home for 4 months and looks so much better, suggesting her nutrition is very good now. A lot of thought goes into keeping families connected with
their loved ones during this awful pandemic, video calls and phone calls make such a difference. Helping residents to make and send Christmas cards and Valentine's day cards to the family is priceless, made our day. My husband and I sleep easier knowing our relative is happy, safe and well cared for.

Reply from Karen Wilkins, Manager at Lukestone Care Centre

Thank you for taking the time to complete the review. We are very glad that you are happy with your mothers care. We will strive to make sure we keep you in contact with her and continue to try to make a difference to her life.


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Review from Andrew J (Son of Resident) published on 18 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family we are more than happy with the care Mother gets. I just able to come in to see Mother in your visitor room, we have also had video chats.
A very large part of this is the wonderful recreational and welling liaison who is nothing short of an angel.

Reply from Karen Wilkins, Manager at Lukestone Care Centre

Thank you so much for taking the time to complete your review. We are glad that you are happy with the care received by your mother. Our liaison post has increased our ability to keep families in touch with their loved ones.


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Review from Claire P (Daughter of Resident) published on 18 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are caring and kind. My father is happy and safe. This puts my mind at ease. We often have video calls/COVID safe visits (when possible) and lots of contact. This is very reassuring for our family. Thank you for all your help and care on behalf of the family - it is appreciated.

Reply from Karen Wilkins, Manager at Lukestone Care Centre

Thank you very much for taking the time to complete your review, it is really appreciated.


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Review from Alison S (Daughter of Resident) published on 21 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is very well cared for at Lukestone Care home. The staff are always happy and take great care of Mum. I see them stroke her hands and face and talk with empathy and care. I see Mum smile at the staff, so I know she is happy. That is a great comfort for me.

Reply from Karen Wilkins, Manager at Lukestone Care Centre

Thank you for that lovely review. All the staff at Lukestone do their best to take care of the residents living here, so thank you for taking the time to write this appreciated review.


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Review from John K (Husband of Resident) published on 19 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found my wife's care is of the highest quality and the most complimentary. All the staff, management, care home staff, nursing staff have been very helpful to my relatives and family and friends.

Reply from Karen Wilkins, Manager at Lukestone Care Centre

Thank you so much for taking the time to complete the review card. It is really appreciated. We strive to deliver the best care we can to all of our residents. We are very happy that you rate us so highly, thank you - the manager and the team at Lukestone.


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Review from Barry D (Husband of Resident) published on 16 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care and compassion shown by staff is second to none. Excellent. The freedom is given to visitors to allow a "normal" experience is also very good. Endless supply of food and drink means my wife will need a new wardrobe soon.

Reply from Karen Wilkins, Manager at Lukestone Care Centre

Thank you for your review, its good to know that we look after families as well as residents. Thank you for the compliment that staff are caring and compassionate we strive to welcome all visitors to our home.


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Review from Julie R (Granddaughter of Resident) published on 14 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall this is a good clean and enthusiastic care/nursing home. Staff turnover is frequent and can sometimes be frustrating particularly when relatives try to communicate existing issues regarding their loved one.

Reply from Jodie Currey, Marketing & Branding Manager at Lukestone Care Centre

Dear Julie, thank you for taking the time to review Lukestone Care Centre. We kindly welcome all feedback, as it is invaluable to us in supporting our Continuous Improvement Programme. We really appreciate you taking the time to share your experience with us. I have passed your comments on to our Home Manager, Karen Wilkins. Please be assured that we are working hard to recruit and retain staff who provide a high quality of care and embrace Nellsar’s values. Please do not hesitate to get in touch should you have any future concerns or feedback.


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Review from S S (Daughter of Resident) published on 18 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the home organised. The staff are so caring and compassionate. My mum has been at Lukestone for seven months and I can see she is happy there.

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Review from Jacqueline W (Daughter of Resident) published on 2 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother died of dementia in the home. Staff were very supportive as the end drew near. The "end of life" care provided a dignified, peaceful and managed passing for my mother.

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Review from Barbara H (Wife of Resident) published on 16 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I stay all day from 12 noon, 7 days a week. I find the staff very very caring for every person. I leave the home when my husband is asleep. I am very impressed with the way the home is organised and run. It works as one happy team.

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Review from C C (Wife of Resident) assisted by family/friend published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring staff and attention to detail in respect of records and personal knowledge of the patient. The patient could be a little cleaner and tidier but he is happy which is the most important thing.

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Current Review Score: 9.7 (9.717)

Overview of Review Score

The Review Score of 9.7 (9.717) out of 10 for Lukestone Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.717 for Lukestone Care Centre is calculated as follows: ( (170 Excellents x 5) + (43 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 223 Ratings = 4.717

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lukestone Care Centre is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Dec 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (5)

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Meet the Team (3)

Sandra

Sandra Milton

Job Title: Care Assistant

"When you love what you do, you tend to feel a sense of purpose and belonging and that's how I feel about Lukestone. I feel I am working with professionals that I can learn from.


Recently I got a job offer at the hospital, but when reality kicked-in I realised that I couldn't leave Lukestone. Also, when you have a very understanding Manager it makes it very hard to leave.


Karen has been very caring and understanding when it comes to work. I am currently five months pregnant and as soon as I told Karen she was willing to put me on easier floors.


We have a very good team of staff who work well together which helps us to provide person-centred care."


Tessney

Tessney Taylor

Job Title: Care Assistant

"I thoroughly enjoyed getting back into caring again, as I find it very rewarding and feel like I am giving back. I enjoy the company of the residents, sitting with them and hearing all their life stories from the past. I like to engage with the residents within activities and like to make them feel at home and well cared for."


Linda

Linda Hubble

Job Title: Volunteer

"I retired three years ago and often visit my mother who has been a resident at Lukestone since 2019. I enquired about being a volunteer, which was a simple process where I could help in activities. I enjoy working within this area as I find it very rewarding when I can make residents smile when they are feeling low.


I can appreciate the commitment of the Carers and how hard they work with our residents. This gives me an insight and helps me understand the caring side within a Nursing Home. I feel that I can support relatives of other residents and can make them feel at ease. I offer reassurance that their loved ones are being cared for safely, which makes them feel happy that the Home is as it should be."