Lukestone Care Centre

7 St Michaels Road, Maidstone ME16 8BS
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9.7 53 Reviews
  • Lukestone Care Centre, Maidstone
Located in the bustling town of Maidstone in Kent, Lukestone Care Centre provides 24-hour care for elderly people who have been diagnosed with dementia or long-term mental health problems. It offers safe and comfortable accommodation with modern amenities and is staffed by a highly skilled team of nurses and carers. The team believes in the provision of peace, comfort, personal care and dignity to every resident – quality care of the highest standard.

Lukestone cares for up to 42 residents, with single room accommodation, the majority of which have ensuite facilities. The Home has two bright lounges, a dining room, an onsite hair salon and secure gardens which are used throughout the summer for gardening projects.

Residents are encouraged to remain active and pursue hobbies and interests, including art, gardening and reading, or even just making friends and reminiscing. For those residents who are able to participate, there are also trips to local beauty spots, such as beaches and gardens. They also hold regular Namaste sessions where residents can receive relaxing massage treatments in a calm, tranquil environment.

One of the first care providers to champion the importance of nutrition for the elderly and those with Dementia, Nellsar employ a Nutrition & Wellness Manager for their Homes. Lukestone acknowledges that nutrition and hydration are an integral part of good health and well-being, delivering well-balanced, nutritious meals and snacks to residents every day.

Employing high-tech care planning technology, care staff use the ®Nourish system, spending less time on paperwork and more time caring for their residents.

Lukestone use bespoke dementia care technology ‘interactiveMe’ as a way of further personalising their residents’ care, and as a tool for connecting individuals with their family and care staff around them. This personalised-online profile offers a wonderful tool for reminiscence too.

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Care Provided by Lukestone Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Parkinson's Disease
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Russell Menoza (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 3

Funding & Fees Guide for Lukestone Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Dementia Care £1,500 – £1,700
    • RESPITE Self-Funded Nursing Dementia Care £1,550 – £1,700

  • Laundry services included. Hairdresser and Chiropodist not included. NHS-Funded Nursing Care (FNC) is additional to fees shown. Prices are a guide as fees determined based on a full needs assessment completed before admission.
  • (these prices are only a guideline, please contact Lukestone Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home maintains an open-hours visiting policy, which means relatives and friends are welcome to drop by and see their loved ones at any time. Families are always welcome to join their relatives for afternoon tea or lunch.


Lukestone Care Centre Reviews (53)

Total of 53, showing 41-53
9.7

Lukestone Care Centre has a Review Score of 9.7 (9.717) out of 10, based on 19 reviews in the last 2 years. Over all time Lukestone Care Centre has 53 reviews.

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Review from Nigel S (Son of Resident) published on 28 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in Lukestone since the start of December last year, and is now starting to settle in, has made a group of friends and takes part in activities provided. She is safe, warm and I know she has her medication regularly and good quality food and drink.

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Review from Derek O (Son of Resident) published on 4 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As the son of a resident, my brother and I felt that the level of care and genuine concern for his well-being was the best we could expect.


There were several initiatives worthy of note. He had very limited sight and mobility and could not talk coherently. Lukestone Care Centre utilised massage,

reiki, reflexology and physiotherapy and provided tactile objects. To our knowledge, none of these treatments were applied in his previous home.


The staff were friendly, approachable and diligent, and we never had cause for concern over his wellbeing when we were not in attendance. Our father's welfare was of the utmost importance to us, and the decision for his move to Lukestone Care Centre, was not taken lightly, yet we were very satisfied with the outcome and would have no hesitation in recommending any family in the same situation, to follow the same path.


We felt the staff were a credit to the facility and they have proved to be more than capable with the management that is currently in place.


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Review from Tracey J (Daughter of Resident) published on 20 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident for nearly three years. They have always provided a good level of care and also give a personal touch. My mum responds to them with kindness and although she can't talk anymore they talk to her and know what she needs. When things have not been done right (not often) they
are corrected quickly. We have no complaints. The manager is lovely and she keeps a tight ship.

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Review from D S (Wife of Resident) published on 18 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Some residents could do with drinks on their tables, only some of them cannot walk to get them.

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Review from V G (Relative of Resident) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In the two and a half years my relative has lived in Lukestone Care Centre she has been very well cared for. We have found the staff always to be respectful and helpful.
I would not hesitate to recommend Lukestone Care Centre.

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Review from G D (Daughter of Resident) published on 9 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Lukestone Care Centre for a couple of years now and I do not think I could have found a better place for her. The care given is outstanding. Although she is in the last stages of dementia she is still treated with the utmost dignity and care. She is treated as an individual, everyone
knows her name, her likes, her dislikes and her needs.
She is never unclean or sore, which considering she spends a long time in bed is excellent. All the staff work hard under an excellent management team.

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Review from Tracey M (Granddaughter of Resident) published on 9 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is welcoming and staff are friendly and helpful. My grandmother is always treated with respect and dignity - when I leave I feel that I am leaving her in good hands. The staff have a hard job - I wouldn't underestimate this. I cannot ask for more than they do. We are very lucky. Thank you.

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Review from Louise P (Granddaughter of Resident) published on 24 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Nan Irene was a resident here, until 3rd March this year when she sadly passed away.
The staff were brilliant with Nan right till the end. I was able to be with Nan in her last moments, and the staff were amazing. They were very understanding and one even broke down with us at the time. It was so
comforting to know they also cared so much. Nan had a lovely room with all she needed. They even allowed us to bring Nan in her favourite meal, fish and chips. It's little things that make a huge difference.
Thank you for caring for Nan.

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Review from Roger H (Husband of Resident) published on 6 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been in three other care/nursing homes. Her room is very comfortable. The lounge is easily the best of the four care homes she has been in. Roomy, bright and comfortable. My wife is the only vegetarian resident, but her needs are fully met. The staff are mainly young but have so much patience
and care for even the most troublesome resident. As in all business, the manager sets the standard and here it is very good.

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Review from J B (Daughter of Resident) published on 9 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother seems settled and enjoys the friendly staff, likes her room and prefers quietness.

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Review from Martin H (Son of Resident) published on 6 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Lukestone Care Centre for 10 months now. We are very happy with the care and support she has received from the excellent staff. All of her needs are being met and with any problems, no matter how small, the nurse in charge phones to the room to inform me and to discuss a way forward.
I have no hesitation in recommending Lukestone Care Centre.

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Review from P B (Son-in-law of Resident) published on 6 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is happy in her room and gets on well with the staff.

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Review from Ann M (Wife of Resident) published on 20 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband entered Lukestone in December 2015 he had dementia. He was treated with dignity and respect from day one. He died last week. The care and nursing staff were wonderful. They allowed me to stay by providing me with a room to rest in and my food. I was there at the end.
At this sad time they
were there for both of us at all times.

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Current Review Score: 9.7 (9.717)

Overview of Review Score

The Review Score of 9.7 (9.717) out of 10 for Lukestone Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.717 for Lukestone Care Centre is calculated as follows: ( (170 Excellents x 5) + (43 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 223 Ratings = 4.717

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lukestone Care Centre is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Dec 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (3)

Sandra

Sandra Milton

Job Title: Care Assistant

"When you love what you do, you tend to feel a sense of purpose and belonging and that's how I feel about Lukestone. I feel I am working with professionals that I can learn from.


Recently I got a job offer at the hospital, but when reality kicked-in I realised that I couldn't leave Lukestone. Also, when you have a very understanding Manager it makes it very hard to leave.


Karen has been very caring and understanding when it comes to work. I am currently five months pregnant and as soon as I told Karen she was willing to put me on easier floors.


We have a very good team of staff who work well together which helps us to provide person-centred care."


Tessney

Tessney Taylor

Job Title: Care Assistant

"I thoroughly enjoyed getting back into caring again, as I find it very rewarding and feel like I am giving back. I enjoy the company of the residents, sitting with them and hearing all their life stories from the past. I like to engage with the residents within activities and like to make them feel at home and well cared for."


Linda

Linda Hubble

Job Title: Volunteer

"I retired three years ago and often visit my mother who has been a resident at Lukestone since 2019. I enquired about being a volunteer, which was a simple process where I could help in activities. I enjoy working within this area as I find it very rewarding when I can make residents smile when they are feeling low.


I can appreciate the commitment of the Carers and how hard they work with our residents. This gives me an insight and helps me understand the caring side within a Nursing Home. I feel that I can support relatives of other residents and can make them feel at ease. I offer reassurance that their loved ones are being cared for safely, which makes them feel happy that the Home is as it should be."