Maidstone Care Centre

259 Boxley Road, Penenden Heath, Maidstone ME14 2AR
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9.0 108 Reviews
  • Maidstone Care Centre, Maidstone
Maidstone Care Centre is part of the RCH Care Homes portfolio, located amidst the scenic Kent countryside, where a dedicated care team provide residential, nursing, palliative and dementia care.

Extensive care expertise allows for services to be flexible to individual requirements and developments, while a comfortable and spacious interior allows occupants to feel at home.

Maidstone Care Centre goes to all lengths possible to ensure the happiness of residents, being welcoming to visitors and a vibrant social atmosphere and with attractive gardens and a private patio area to relax in during the warmer months.

It has a very dedicated and innovative activities team who are always pushing to improve the programme of activities already offered.

Show Maidstone Care Centre on the Map

Care Provided by Maidstone Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 58 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Anna Ramos (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (58)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 3

Funding & Fees Guide for Maidstone Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Residential Dementia Care from £1,400
    • Self-Funded Nursing Care from £1,425

  • *All fee’s are based on a pre-admission assessment conducted by the team at Maidstone Care Centre.
  • (these prices are only a guideline, please contact Maidstone Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Maidstone welcome visitors to Maidstone Care Centre. Please contact the home directly for the latest visiting arrangement.


  • Parking

  • Car parking is available


Maidstone Care Centre Reviews (108)

Total of 108, showing 1-20
9.0

Maidstone Care Centre has a Review Score of 9.0 (9.030) out of 10, based on 35 reviews in the last 2 years. Over all time Maidstone Care Centre has 108 reviews.

Overall Experience

  • 68
  • 28
  • 6
  • 3
  • 3

Date Published

108
10
19
35
73

Review from Neil M (Son of Resident) published on 20 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum, who is 96 and has dementia, was admitted here from hospital after contracting pneumonia whilst at her previous care home. She remained in hospital for three weeks and her previous care home said that she could not return as they could no longer care for her needs.
My sister and I were really
worried about her going into a new care home but our worries were allayed almost immediately.
The staff are really friendly and nothing seems too much trouble. You can see that they really care for their residents. They have been getting her out of bed (which didn't happen at the hospital), and sitting in her chair colouring in her books.
I went in this morning and they had taken her for a shower which really pleased her.
Mum is at the home for a 6 week assessment apparently but we are hoping she will be able to stay here as the staff are absolutely lovely, professional and committed to caring for our mum.
It's hard to comment on other areas as mum has only been here for 2 weeks.

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Review from Toby C (Son of Resident) published on 5 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Whenever I turn up before midday my mum is still in bed, wet through and very distressed.
Her clothes regularly go missing. There is a waft of urine as you walk down the corridor.
You can always hear residents crying out for help. It's usually one of the visitors that goes to see them rather than
the staff. The place has far too few staff members supporting the residents which results in the poor care.

Reply from Anna Rizza Ramos, General Manager at Maidstone Care Centre

Thank you for your feedback, we are privileged to care for the people who live with us at Maidstone Care Centre. If you have any concerns about the care your relative is receiving whilst at our home then lets arrange a meeting to discuss. You can reach me on manager.maidstone@rchcarehomes.co.uk. Kind Regards Anna Ramos, General Manager.


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Review from C B (Daughter of Resident) published on 23 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has received the best care here. She has found it hard to adapt and has not been easy for the staff. They have been so supportive of us as a family and my mum. I hope Mum settles down and can be happy here as the staff and care she has received couldn't be better.

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Review from Bobbie H (Granddaughter of Resident) published on 16 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nan has settled into the home well. The manager is making good noticeable changes to the home. All staff are friendly and helpful. Nan seems to be enjoying her time in the home. Thank you to everyone.

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Review from J B (Daughter of Resident) published on 13 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been well looked after. She is so much better than when in hospital. Staff are excellent with Mum. The manager has been doing wonders at the home.

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Review from M N (Husband of Resident) published on 3 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good. I've had nothing that would cause me any concerns.

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Review from Kathleen F (Wife of Resident) published on 1 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has settled in and is treated with care and consideration even though he is a very challenging resident. The staff are amazing!

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Review from W F (Friend of Resident) published on 23 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On my visit to my long-term loyal friend, I was greeted by staff who were very friendly and caring to the resident and myself. I felt feeling that my friend was very well looked after and the staff actually care about the patients' wellbeing.

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Review from Brian J (Wife of Resident) published on 18 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is very helpful and kind. I think that they go out of their way to help feed my wife. The rooms are all clean, no nasty smells. The choice of food is good, it is hot and well cooked. Nurses and management very helpful.

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Review from C R (Friend of Resident) published on 25 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our friend, has been in this home for a while now. Whenever we visit he appears to be very well cared for and safe. We are glad he is here.

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Review from J S (Daughter of Resident) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall pleased with Mum's care. Carers all very pleasant.
Mums meals are not ideal but that is mainly due to her ability to chew and swallow only soft food. She has soup most evenings but there is very limited choice of soup. I have rated food and drink poor because of Mum's experience.

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Review from L D (Stepdaughter of Resident) published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I've provided the ratings to the best of my ability but obviously only see what's happening during visits. My stepdad has had a few falls whilst being here, which is a little concerning, also seems to spend lots of time alone.

Reply from General Manager, Manager at Maidstone Care Centre

Thank you for your review, we welcome discussing any concerns you have regarding your fathers care as we are all committed to delivering, effective and compassionate care. Please let us know a convenient time to discuss this further with you.


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Review from A A (Daughter of Resident) published on 6 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Due to my lifestyle I do not visit often, but communications via telephone or email has been very good.
When I am able to visit, staff have all been friendly and helpful.
My mum, even when she is confused, seems to have settled well, and is slowly showing signs of her old-self.
Thank you to all staff
at Maidstone Care Centre.

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Review from Tania M (Stepdaughter of Resident) published on 3 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My step father has been cared for very well. His 1 to 1 carer is attentive and knowledgeable about him. All the staff are kind and easy to talk to.

Reply from Abigail Draper, Customer Relations Team at Maidstone Care Centre

Thank you for taking the time to leave a review for Maidstone Care Centre. We're really pleased to hear about your experience of the care and the team and we're glad your step-father is happy with us.


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Review from Y S (Granddaughter of Resident) published on 3 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My nan has settled in really well and is acting like she is at home. She seems happy and chatty with all the carers and nurses.

Reply from Alice Bacon, Employee at Maidstone Care Centre

Thank you for taking the time to leave a review for our home Maidstone Care Centre. We're so pleased to hear that you're nan has settled and is enjoying living at our home. We will pass on your feedback to the team.


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Review from Jill S (Niece of Resident) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to see my aunt today, I found her to be happy and chatty. The lady I knew is still in there. I spent an hour chatting to her and her friend. The care she is receiving is very reassuring. All the staff are patient and kind.

Reply from Alice, Customer Relations Team at Maidstone Care Centre

Thank you for taking the time to share your positive experience with us. We are delighted to hear that you found your aunt in good spirits and that you had a pleasant visit. It's wonderful to know that the care and support she is receiving from our team are meeting your expectations.


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Review from Lynne S (Wife of Resident) published on 12 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Really pleased to hear 4 qualified staff are being employed and new plans are put into progress, especially regarding activities. I would like to see more 1:1 with my husband. I shout out to two particular members of staff for the care they show my husband and to a particular nurse for her support to
me today.

Reply from Anna Rizza Ramos, General Manager at Maidstone Care Centre

Thank you for leaving a review, we appreciate your comments. With the new management team here at Maidstone Care Centre, we are aiming to deliver the best possible care for all residents. We are delighted to be able to support your husband.


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Review from L R (Daughter-in-law of Resident) published on 11 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

We had a very poor experience with Maidstone Care Centre. My father-in-law was discharged from the hospital there. He was not given a shower/bath/hair wash for 8 weeks, he was encouraged to 'go in his pad' when he asked to use the toilet. Clients are not sat up at the table for meals but instead given
a tray on their lap. They are not regularly toileted. We witnessed very rough manual handling of another client and also saw another lady undress in the lounge, and staff did nothing to stop her, cover her up or maintain her dignity, despite the fact we were in there with our teenage sons. So very sad to see. Luckily we moved my father-in-law to a much better home.

Reply from Sia Lebbie, Reviews Team at Maidstone Care Centre

We are sorry to hear of your concerns regarding the care of your loved one and others, we remain absolutely committed to ensuring that we deliver the highest standards of care to everyone who lives with us at Maidstone Care Centre and would welcome a meeting with you to discuss your concerns directly. I can be contacted on (01622) 672292


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Review from Audrey E (Wife of Resident) published on 5 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased at how well my husband has settled and how content he looks whenever we come to see him. He is being very well cared for and never asks if we've come to take him home.

Reply from Sia Lebbie, Marketing Executive at Maidstone Care Centre

Dear Audrey, thank you so much for your wonderful review. We are thrilled to hear that your husband has settled in so well. Providing excellent care and ensuring residents feel comfortable and supported is our priority and it's wonderful to know that he feels at home with us.


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Review from S W (Daughter of Resident) published on 15 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Rochester suite is a depressing, poorly run unit. Staffing levels are inadequate and not conducive to building any relationships with residents. Record keeping is inaccurate and incomplete. There is no accountability for the remote GP ward rounds, resulting in serious medical neglect. Recommend before
allowing your relative be admitted here you check which floor they will be on.

Reply from Sia Lebbie, Reviews Team at Maidstone Care Centre

Thank you for your feedback, we have taken seriously the issues which you have raised within your review. We want to express our apologies that we didn't meet your expectations and our high standards; which are demonstrated by other recent reviewers seen here. We would also like to apologise for any missed opportunities to support and resolve your concerns and questions in a way which satisfied you. All feedback is valued and our aim is to always provide kind, compassionate care and support. We take all feedback as an opportunity to learn and grow and are happy to discuss in more depth with you.


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Current Review Score: 9.0 (9.030)

Overview of Review Score

The Review Score of 9.0 (9.030) out of 10 for Maidstone Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.0 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.030 for Maidstone Care Centre is calculated as follows: ( (172 Excellents x 5) + (134 Goods x 4) + (50 Satisfactorys x 3) + (25 Poors x 2) + (20 Very Poors x 1) ) ÷ 401 Ratings = 4.03

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Maidstone Care Centre is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Oct 2024

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Meet the Team (1)

Anna

Anna Rizza Ramos

Job Title: General Manager

I am delighted to lead the team at Maidstone Care Centre in my capacity as the General Manager, I am deeply passionate about caring for older people. With 19 years of experience in the sector, I find joy and fulfilment in ensuring residents are well cared for and live a rewarding life in our home - I especially enjoy my daily interactions with all the residents. I have a degree in nursing from the Philippines and have specialised in dementia care completing further studies at Bradford University. My dedication to improving the lives of the residents is at the heart of my work.


Frequently Asked Questions about Maidstone Care Centre

What types of Care is Maidstone Care Centre registered for?

Older Person Care, Dementia, Respite Care & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Maidstone Care Centre provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Maidstone Care Centre have?

There are 58 Single Rooms.

What are the Facilities & Services at Maidstone Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Maidstone Care Centre to the centre of Maidstone?

1.0 mile(s) as the crow flies, distance by road may be significantly further.