Maidstone Care Centre

259 Boxley Road, Penenden Heath, Maidstone ME14 2AR
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9.0 108 Reviews
  • Maidstone Care Centre, Maidstone
Maidstone Care Centre is part of the RCH Care Homes portfolio, located amidst the scenic Kent countryside, where a dedicated care team provide residential, nursing, palliative and dementia care.

Extensive care expertise allows for services to be flexible to individual requirements and developments, while a comfortable and spacious interior allows occupants to feel at home.

Maidstone Care Centre goes to all lengths possible to ensure the happiness of residents, being welcoming to visitors and a vibrant social atmosphere and with attractive gardens and a private patio area to relax in during the warmer months.

It has a very dedicated and innovative activities team who are always pushing to improve the programme of activities already offered.

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Care Provided by Maidstone Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 58 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Anna Ramos (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (58)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 3

Funding & Fees Guide for Maidstone Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Residential Dementia Care from £1,400
    • Self-Funded Nursing Care from £1,425

  • *All fee’s are based on a pre-admission assessment conducted by the team at Maidstone Care Centre.
  • (these prices are only a guideline, please contact Maidstone Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Maidstone welcome visitors to Maidstone Care Centre. Please contact the home directly for the latest visiting arrangement.


  • Parking

  • Car parking is available


Maidstone Care Centre Reviews (108)

Total of 108, showing 41-60
9.0

Maidstone Care Centre has a Review Score of 9.0 (9.030) out of 10, based on 35 reviews in the last 2 years. Over all time Maidstone Care Centre has 108 reviews.

Overall Experience

  • 68
  • 28
  • 6
  • 3
  • 3

Date Published

108
10
19
35
73

Review from T S (Daughter of Resident) published on 1 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very caring and my mother says she is happy. Entertainment would appear to have got better in recent months. There have been ongoing management changes and it would be nice to see this settle down. The room my mother is in is quite shabby and, I think, poorly set up for a person who can't
get to things herself e.g. no ability to be wheeled (small wheelchair) to parts of the room for her to see what she has in a specific drawer.

Reply from General Manager, General Manager at Maidstone Care Centre

Thank you so much for reviewing our home. We take all feedback very seriously. We are pleased that your mother is happy and that you feel our entertainment and engagement has improved. We are going to be doing much more in this area and will keep you informed of new events and initiatives.


Thank you for letting us know about your mother's room. We will review the layout of the room with your mother and yourself and we will also work with you on further personalising the space. We are a new management team and we have some great plans for the future of Maidstone Care Centre which we will share with you through our everyday contact and relatives' meetings and communications. We look forward to seeing you during your visits and perhaps sharing some time over some refreshments. Thank you again.


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Review from Lesley P (Next of Kin) published on 18 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

On the 7th of April 2022, we met with social services at the home to discuss my father returning home. After an hour of talking, which included a staff member we decided to go and see what my father's thoughts were. My brother, social services and I walked around to his room and was shocked to see he
was dying. He passed away the next morning at 8am. I have since requested from the Manager a report as to what went wrong, (there is a lot more to this story but won't go into), but have had no contact back from anyone. Social Services also let them know I was requiring a report. What I want is some contact from the new Manager as to why no one had had the decency to reply to my emails or let me know that a full investigation is at least taking place. Please can you give me your procedures to take this further.

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Review from R L (Daughter of Resident) published on 14 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are extremely caring. Mum's care needs are always met to a high standard. There is good communication from the home. Mum is very happy. She always has plenty to do within her personal ability.

Reply from General Manager, General Manager at Maidstone Care Centre

Thank you for your positive feedback it is very much appreciated.


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Review from Martin A (Son of Resident) published on 30 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in Maidstone Care Centre from January 2020 until November 2021. The care and attention she received was excellent, even on her passing the compassion and care was second to none. We will be forever indebted to the centre. As we are living in Ireland it was a great comfort that she was being
so well looked after.

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Review from Rosemary E (Daughter of Resident) published on 13 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The room was a good size which provided ease of support to Mum to be looked after. The staff were so compassionate and caring and looked after Mum marvellously during her short stay. The staff were also very supportive to our family as we had to travel some distance and gave us time to be with Mum to
the end. We cannot thank them enough.

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Review from Jean M (Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a very special home and is full of love. The care was amazing.

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Review from C S (Mother of Resident) published on 11 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our son, who has learning disabilities, was in hospital with severe respiratory difficulties and was transferred to the home in December 2019. We expected his condition to deteriorate and had faced the prospect of losing him, however, the home has looked after and nurtured him so well that he now walks,
he has put on weight and is not dependent on oxygen. We have the highest praise for all the staff.

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Review from Linda T (Wife of Resident) published on 25 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's hard to express how grateful I am for the care and attention the staff gave to my husband during the last weeks of his life. His dementia, exacerbated by cancer, had transformed him from a lovely, kind and caring man to one full of torment with very challenging behaviour. The staff saw beyond this
and treated him with all the respect and loving care I could have hoped for. They did their very best in these difficult times to give us as much access as possible towards his end of life care. My heartfelt thanks to them all.

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Review from V H (Resident) assisted by family/friend published on 4 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staffing levels at weekends and nights appear to be too far reduced, resulting in those staff that are on duty being rushed off their feet, becoming stressed and irritable. Thus they are unable to provide the level of compassionate care that they desire in their hearts to provide.
Food generally good.
Activities staff very good.

Reply from Jacqueline Gregg, General Manager at Maidstone Care Centre

I am sorry to hear these comments as we have not reduced any staff. We have a dependency tool that informs the management team of how many staff hours are required for all the residents and never go below the recommendations; the deployment of staff is also included as to the times the residents' needs are required. We are lucky to be fully staffed with our own staff. It has been a difficult year this year and everyone in the industry has felt the stress. Night staff do have less duties because most residents are asleep at night and this is reflected in the staffing hours deployed. I will however be increasing night staff visits to ensure they are managing the workload effectively throughout the night. The lead nurses who do both day and nights including weekends have not raised this as an issue so I will clarify with them also. I would like to assure you the day and night care shifts have the same amount of staff seven days a week.


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Review from Amanda B (Daughter of Resident) published on 26 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Up until March this year, was very happy with the home but just as Covid hit, the majority of staff left. So it left us leaving our relative with 'strangers'. We are grateful to have 30-minute visits every three weeks but do not have enough communication in between visits to know the day to day running
of the home. On our recent visit, we were disappointed to be told we can no longer take in flowers, etc. My mother takes great joy in the simplest of these things. The staff we see on these visits are very good with Mum and are trying their best.

Reply from Jacqueline Gregg, General Manager at Maidstone Care Centre

Dear Mandy, it is unfortunate that we have restrictions due to COVID-19 and that you have not been allowed into the home since lockdown in March, to see the home and meet any new staff. We have issued a newsletter to update residents and relatives of any changes and what we are doing within the home. Our head office writes to relatives on a regular basis. Under the guidelines, you have had visits away from the main building with your mum but the photos of mum we have taken have evidenced that she is happy and taking part in all activities. I did ask you if you wanted to meet this week to discuss any issues you may have but you declined. My offer goes to you again in the hope we can resolve any issues you may have.


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Review from J M (Daughter-in-law of Resident) published on 16 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I went to take a Covid safe visit with my mother-in-law. I was greeted in a friendly, approachable manner, my mother-in-law was treated in a lovely manner, she was chatty and happy. I found the whole experience very relaxing and calm. I was shown photos/videos of my mother-in-law doing activities, which
she seemed to enjoy.
Definitely a great place with lovely people working there.

Reply from Jacqueline Gregg, General Manager at Maidstone Care Centre

Thank you for your review.
The Maidstone team will be very happy to receive your comments.


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Review from Michael F (Husband of Resident) published on 29 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Visits of 30 minutes every three weeks is not enough to give a good basis for a review. My previous opinions are no longer valid because of COVID 19 restrictions. I really appreciate the personal visits but even more so are the two Skype sessions (15 minutes) every week. My wife has been here for 5
or 6 years. She is very settled and content. She has no communication ability at all.

Reply from Jacqueline Gregg, General Manager at Maidstone Care Centre

Dear Michael, thank you for your review. Unfortunately, the COVID 19 restrictions are understandably upsetting for families, but they are beyond our control. We are very lucky that COVID has not affected any of our residents. We are looking forward to a happier and safer future for us all. Please come and speak to us should you have any concerns.


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Review from Graeme M (Son of Resident) published on 23 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was treated with respect, kindness and dignity during her time at Maidstone Care Centre. The staff were welcoming whenever we visited and took the time to get to know my mum in order to support her properly with her dementia. We feel lucky to have found such a caring and considerate home for
our mum.

Reply from Carol Marsh, General Manager at Maidstone Care Centre

Thank you for your lovely comments about the home. These reviews are used by people looking for a home for a relative. Thank you again.


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Review from L P (Daughter-in-law of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother in law has been in the Maidstone Care Centre for 6 years. She has always been well cared for and the standards of care have been good.

Reply from Carol Marsh, General Manager at Maidstone Care Centre

Thank you for taking the time to review the home. This is used by people searching for a home for a relative or themselves. We are always striving to improve our services.


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Review from D P (Son of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the home for over 6 years. We have never had cause to complain about any issues about her care and wellbeing. The staff are very professional as well as caring.

Reply from Carol Marsh, General Manager at Maidstone Care Centre

Thank you so much for doing this review . These reviews are so valuable for people looking for a home. They are made by people like yourself who know the service.


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Review from J B (Son of Resident) published on 27 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care team are friendly and caring and able to deal with quite complex needs (which my mum has). Rooms are modern and clean and the general atmosphere in the home is calm. We didn't get a say in the home my mum was placed in but we're very happy that she is in Maidstone Care Centre.

Reply from Carol Marsh, General Manager at Maidstone Care Centre

Thank you for taking the time to this review. I know that potential families and residents find this useful in selecting a home. They also help us to improve our services.


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Review from A W (Wife of Resident) published on 13 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Maidstone Care Home manager and staff were very welcoming when my husband was initially admitted to the home 4.5 years ago.
His bedroom was satisfactory, however, there was no TV which surprised me and no fan. The rooms were often too warm, particularly in the summer and the temperature was poorly
regulated. My husband remained in bed day and night and the availability of support pillows were insufficient for his needs.
I would like to give my thanks to the care staff who were mainly from Nepal. They provided excellent care. However, their work hours are long and pay did not reflect the importance of the role. As a result, care staff turnover was high which was unnecessarily confusing for residents.
Thank you also to the maintenance manager at the care home, who worked very hard and kept the home and gardens in good order. Also, the activity coordinators who provided a good range of daily activities for both residents in bed and in the lounge.

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Review from Natasha J (Daughter of Resident) published on 14 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care. Staff excellent. Facilities are good with lots of entertainment for the residents. My father has a nice room and receives excellent care. The staff know him and his needs and he seems very content and we know he's safe.

Reply from Carol Marsh, General Manager at Maidstone Care Centre

Thank you for this review and I am glad to hear that Dad is happy and you feel he is safe with us. I know how difficult it is to entrust the care of a loved one myself. This helps people to read about the home from people that know that service already.


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Review from Brenda J (Wife of Resident) published on 14 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Patient is very content and feels secure in this environment.

Reply from Carol Marsh, General Manager at Maidstone Care Centre

Thank you very much for taking the time to do this, and your wonderful review of our home.


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Review from Andrew T (Son of Resident) published on 14 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Maidstone Care Centre is an excellent care home. The management and staff do an incredible job to make sure the residents are cared for at the highest level. I have yet to see another care home that I would prefer a loved one to be a resident at. Thank you, MCC.

Reply from Carol Marsh, General Manager at Maidstone Care Centre

Thank you so much for this review. This is very helpful for people looking to choose a Home. Thank you for your kind words the staff do work hard.


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Current Review Score: 9.0 (9.030)

Overview of Review Score

The Review Score of 9.0 (9.030) out of 10 for Maidstone Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.0 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.030 for Maidstone Care Centre is calculated as follows: ( (172 Excellents x 5) + (134 Goods x 4) + (50 Satisfactorys x 3) + (25 Poors x 2) + (20 Very Poors x 1) ) ÷ 401 Ratings = 4.03

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Maidstone Care Centre is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Oct 2024

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (1)

Anna

Anna Rizza Ramos

Job Title: General Manager

I am delighted to lead the team at Maidstone Care Centre in my capacity as the General Manager, I am deeply passionate about caring for older people. With 19 years of experience in the sector, I find joy and fulfilment in ensuring residents are well cared for and live a rewarding life in our home - I especially enjoy my daily interactions with all the residents. I have a degree in nursing from the Philippines and have specialised in dementia care completing further studies at Bradford University. My dedication to improving the lives of the residents is at the heart of my work.