Review from Caz E (Ex Family Member) published on 4 November 2019
Submitted via Website • Report

Overall Experience

My mother-in-law was recently admitted to this home. It has such a warm and friendly atmosphere. The staff were hard working and always had time to help. We could even take the dog with us which was so important for her as she loved the dog.

Reply from Carol Marsh, General Manager at Maidstone Care Centre

It is important to us that our home is welcoming and friendly. A lot of our residents get pleasure from seeing animals in the home It is very therapeutic and only last week we had an array of animals visit and we have a pony booked too. It is our residents home first of all.

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Review from Brian M (Son of Resident) published on 31 October 2019
Submitted via Website • Report

Overall Experience

My mother received the most wonderful care at this home. We were nervous about sending her in but there was no need, this is a real home from home. Fun activities, a great atmosphere and I've actually seen her eating food that she had never tried before, and really enjoying it.
A big thank you to all

at Maidstone Care Centre for the very obvious way in which you care for your residents.

Reply from Carol Marsh, General Manager at Maidstone Care Centre

Thank you for this lovely review. This is what we aim for. It's great to know that people feel secure and happy with what we do.

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Review from Anthony H (Husband of Resident) published on 25 October 2019
Submitted via Postal Card • Report

Overall Experience

The Maidstone Care Centre is a well-run nursing home with good facilities for residents. The staff are caring and helpful and the residents' rooms are of a high standard.

Reply from Carol Marsh, General Manager at Maidstone Care Centre

Thank you for this lovely review of our home. We work hard to meet the needs of each person and provide a safe and homely experience.

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Review from R O (Daughter-in-law of Resident) published on 16 October 2019
Submitted via Postal Card • Report

Overall Experience

From the very start of my mother-in-law's stay with you, we found the staff to be caring and sympathetic. In her early years on Penbury she was treated with compassion and consideration. After her stroke in February 19, she was bedridden and the staff were kind to her and very gentle. My mother-in-law

was afraid as she had dementia and forgot that people were wanting to help. The staff were aware of this and were extremely kind. At the end, they supported the family and it was a dignified end to my mother-in-law's life.

Reply from Carol Marsh, General Manager at Maidstone Care Centre

Thank you for your review of our home and the care that staff gave. To have these comments regarding this very difficult time for your family are very precious. That you have such good memories of your Mums final hours and days tells us as a team we achieved our aims. We care for the whole family.

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Review from N H (Son of Resident) published on 23 September 2019
Submitted via Postal Card • Report

Overall Experience

First-class care and support to both the resident, my mother and family. Management and staff welcoming and friendly, with a calm and caring environment. Clean and comfortable facilities. Highly recommend.

Reply from Carol Marsh, General Manager at Maidstone Care Centre

Thank you for your review of the home and the care that your Mum received here.

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Review from L H (Daughter-in-law of Resident) published on 23 September 2019
Submitted via Postal Card • Report

Overall Experience

Very good care home. Kind staff, well run, good atmosphere. Clean environment. Always kept up to date with health issues and with social service checks. Would recommend to anyone looking for a kind and caring environment for their loved one.

Reply from Carol Marsh, General Manager at Maidstone Care Centre

Thank you for taking the time to do this review. I know prospective clients do read and find them useful.

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Review from A H (Son of Resident) published on 23 September 2019
Submitted via Postal Card • Report

Overall Experience

My mother was a resident here for approx a year up to her death in August. The staff and facilities have been excellent both to my mother and her family. We have always felt welcomed. During the last month of my mother's life, the support given was fantastic and will not be forgotten. In summary a great

home and great staff.

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Review from Lorraine G (Daughter-in-law of Resident) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience

After many weeks of visiting my mother-in-law at the Maidstone Care Centre, we came to know many people, care staff and loads of the residents.
I'm going to miss them all very much.
I wish my mother-in-law was still there, believe me, it wasn't our choice in having her moved.

Reply from Carol Marsh, General Manager at Maidstone Care Centre

Thank you for this review. It means a lot to us as I know how hard this period was for yourself to come to terms with. We all wish you well.

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Review from Brian H (Nephew of Resident) published on 19 July 2019
Submitted via Postal Card • Report

Overall Experience

Generally, the care and support are good however, dignity could be improved in my relative's case. She is in a bed at all times she has on an incontinence pad between her legs most of the time and a top on her upper body not dignified.
I bought a quilt and 2 quilt covers and pillowcases in and these

are not used. The quilt is folded up and is stained and needs washing. My relative has a sheet covering her.

Reply from Carol Marsh, General Manager at Maidstone Care Centre

Really sorry to hear these things. I will look into issues raised. This helps us to improve our services

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Review from Barbara P (Sister of Resident) published on 19 July 2019
Submitted via Postal Card • Report

Overall Experience

Maidstone Care Centre it is quite excellent. The care and attention given to residents at all times are exceptional. They are all well trained and they all have the commitment, the compassion and the care traits which go toward making them all endearing and respected carers to our relatives in their

good hands.
The staff here are therefore well chosen. Kindness, patience and understanding shine through.

Reply from Carol Marsh, General Manager at Maidstone Care Centre

It is lovely to see the change when she was so poorly at the beginning. Thank you for your lovely words.

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Review from K W (Daughter of Resident) published on 19 July 2019
Submitted via Postal Card • Report

Overall Experience

My mother was moved to this care centre from hospital after a fall, she had given up. The staff have helped her back, being moved from hospital ward to dementia ward. Since being on this ward she has improved in eating and joining in with activities.

Reply from Carol Marsh, General Manager at Maidstone Care Centre

Thank you so much for the review of our home. We are always striving to make it even better.

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Review from D M (Husband of Resident) published on 15 July 2019
Submitted via Postal Card • Report

Overall Experience

I am very satisfied with the care my wife receives at your care home. The staff are always very happy and polite and have a very caring nature towards my wife and other residents. It certainly puts my mind at rest knowing she is being well cared for.

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Review from Liz C (Daughter of Resident) published on 15 July 2019
Submitted via Website • Report

Overall Experience

Our dear mother was a resident in Maidstone Care Centre from March until her passing at the beginning of June. Mum was treated with the utmost care, devotion and respect by all members of staff. Her care was second to none, nothing was too much trouble. All of the carers and the nursing staff treated

Mum with dignity and went above and beyond to ensure that she was comfortable. All staff spent time with Mum, chatting to her and making her feel valued. My brothers, sister and sister in law and all members of our family were all made to feel extremely welcome, we were also cared for particularly when at the end, during Mum's last days when we were with her continually, we were given extra seating in her room so that we could all be with her and we were asked how we were and if anything could be done to help us in that really difficult and emotional time. As a family, we would like to express our genuine gratitude and thanks to all who looked after Mum and us during the last months. Thank you.

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Review from Sheila A (Wife of Resident) published on 11 July 2019
Submitted via Postal Card • Report

Overall Experience

My husband has been a permanent resident at Maidstone Care Centre since December 2018. He is extremely well looked after. The activity team are fantastic and the staff on Pembury are worth their weight in gold.

Reply from Carol Marsh, General Manager at Maidstone Care Centre

Thank you Sheila for your care and involvement in our home.

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Review from Rowland D (Husband of Resident) published on 10 July 2019
Submitted via Postal Card • Report

Overall Experience

My wife has been a resident at Maidstone Care Centre since 13/12/18 and we, that is her son and granddaughter, have been satisfied with the care and attention given. Being 95% blind, dementia and poor mobility, the carers are very considerate and caring, she is 92 and 6 months old. We have been married

for 74+ years.

Reply from Carol Marsh, General Manager at Maidstone Care Centre

Thank you for taking your time to do this review. It is helpful to people looking for a home for a loved one.

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Review from J E (Son of Resident) published on 22 March 2019
Submitted via Postal Card • Report

Overall Experience

The whole family were very impressed with Maidstone Care Centre.
Our mother was only there until a permanent home could be found for her and it was a shame that she couldn't stay there as all the staff were very attentive and caring.

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Review from Kay G (Daughter of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience

Very clean, very friendly staff. Residents happy, nothing is too much trouble. Have seen staff sitting with residents holding hands and soothing her. Kissed her on the forehead when left (they didn't know I was watching).
Lovely place, would want to come here myself.

Reply from Carol Marsh, General Manager at Maidstone Care Centre

Thank you for your lovely review of the home. It is good to hear such nice comments about the care the staff give. After all, that is what we are here for. It is the residents and families home.

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Review from Lynn S (Daughter of Resident) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience

Thank you for looking after my beloved Dad. He was well cared for, always clean. The staff are amazing, they are cheerful and professional. The bedrooms and communal areas are spotless. The food looks very appetising. There are numerous events/activities and my dad was always included although his participation

was limited. The staff were so kind, even after my dad passed away on New Year's Day. Thank you.

Reply from Carol Marsh, General Manager at Maidstone Care Centre

Thank you for taking the time after your loss to complete this review. The whole home wishes you well at this difficult time. I know future residents family do find these reviews so helpful in choosing a place for their loved one.

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Review from J C (Wife of Resident) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience

Very good. All the carers are very approachable and kind.
This includes the management who I've found to be very helpful.
My husband says he feels safe and relaxed and very well looked after and this is, of course, wonderful for me as it goes some way to making our separation easier to bear.
The

atmosphere is so peaceful and calm especially in the sitting room which is a delight.

Reply from Carol Marsh, General Manager at Maidstone Care Centre

Thank you for your lovely review of the home. It is always good to get feedback on how we are doing.

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Review from D S (Sister of Resident) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience

While my brother was a resident in the Maidstone Care Centre, we were pleased with his care.
He was always lovely and clean and made comfortable.
He was treated with respect.
We were always made welcome by the friendly staff.
The premises were spotlessly clean.

Reply from Carol Marsh, General Manager at Maidstone Care Centre

Thank you for doing a review of our home. I know prospective clients do find these useful.

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Maidstone Care Centre

Care Provided by Maidstone Care Centre

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Funding & Fees Guide for Maidstone Care Centre

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