Maidstone Care Centre

259 Boxley Road, Penenden Heath, Maidstone ME14 2AR
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9.0 108 Reviews
  • Maidstone Care Centre, Maidstone
Maidstone Care Centre is part of the RCH Care Homes portfolio, located amidst the scenic Kent countryside, where a dedicated care team provide residential, nursing, palliative and dementia care.

Extensive care expertise allows for services to be flexible to individual requirements and developments, while a comfortable and spacious interior allows occupants to feel at home.

Maidstone Care Centre goes to all lengths possible to ensure the happiness of residents, being welcoming to visitors and a vibrant social atmosphere and with attractive gardens and a private patio area to relax in during the warmer months.

It has a very dedicated and innovative activities team who are always pushing to improve the programme of activities already offered.

Show Maidstone Care Centre on the Map

Care Provided by Maidstone Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 58 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Anna Ramos (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (58)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 3

Funding & Fees Guide for Maidstone Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Residential Dementia Care from £1,400
    • Self-Funded Nursing Care from £1,425

  • *All fee’s are based on a pre-admission assessment conducted by the team at Maidstone Care Centre.
  • (these prices are only a guideline, please contact Maidstone Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Maidstone welcome visitors to Maidstone Care Centre. Please contact the home directly for the latest visiting arrangement.


  • Parking

  • Car parking is available


Maidstone Care Centre Reviews (108)

Total of 108, showing 81-100
9.0

Maidstone Care Centre has a Review Score of 9.0 (9.030) out of 10, based on 35 reviews in the last 2 years. Over all time Maidstone Care Centre has 108 reviews.

Overall Experience

  • 68
  • 28
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  • 3

Date Published

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Review from John C (Husband of Resident) published on 26 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service is good and they seem to care a lot about comfort and safety. All round very helpful and obliging.

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Review from Clive R (Son of Resident) published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manageress was very supportive in a difficult time as mum weakened and passed on. The nurses worked hard to relieve her pain and make her as comfortable as possible whilst complying with her wishes and maintaining her dignity. They seemed more concerned with the needs of the residents and family
rather than a money-making business - unlike some care homes which talk the talk but seem more concerned about getting paid.

Reply from Carol Marsh, General Manager at Maidstone Care Centre

Thanks for your kind review of the home. I know prospect families and residents read these reviews to help them find a home. They are reviews from people who know the service which makes it invaluable.


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Review from L S (Daughter of Resident) published on 1 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother moved to Maidstone Care Centre following neurosurgery and her previous home being unable to accommodate her needs at that stage. Her care at MCC has been thoughtful and compassionate. Thank you.

Reply from Carol Marsh, General Manager at Maidstone Care Centre

Thank you for your review of the home.


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Review from Richard G (Son of Resident) published on 28 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been a resident since October 2017. He is treated with respect and tenderness especially around the time of my mum's death in July 2018 after being together for 68 years.
He enjoys the activities and is happy with the food - I feel that he is in a safe and caring environment.

Reply from Carol Marsh, General Manager at Maidstone Care Centre

Thank you for taking the time to complete this review. I know these are helpful for relatives choosing a home for a loved one.


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Review from Rose V (Daughter of Resident) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very nice and helpful. A very good place for my dad to be in. Best I've seen my dad look for a while, they are taking good care of him.

Reply from Carol Marsh, General Manager at Maidstone Care Centre

Thank you for your review of our home.


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Review from Elizabeth D (Friend of Resident) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visited my friend during her stay and found the staff informative and friendly. The room was clean and pleasant smelling. My friend was given medication during my visit. The staff member was very caring, pleasant, professional and friendly.

Reply from Carol Marsh, General Manager at Maidstone Care Centre

Thank you for reviewing the home. It helps us to review our services.


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Review from Zoe (Daughter of Resident) published on 24 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the level of care my mother received at Maidstone Care Centre. Every single staff member we met was calm, friendly and polite. Mum was treated with dignity and respect at all times. It was a relief to us as a family to be able to relax knowing that we could trust the people who
were caring for Mum.

Reply from Carol Marsh, General Manager at Maidstone Care Centre

Thank you for doing this review for us.


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Review from Martin V (Son-in-law of Resident) published on 18 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the management and staff very helpful. My father-in-law was very comfortable and settled an excellent care home.

Reply from Carol Marsh, General Manager at Maidstone Care Centre

Thank you so much for taking the time to review the home, I know potential clients find it useful.


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Review from Louise C (Daughter of Resident) published on 13 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Maidstone Care Centre is spacious and bright, with easy access and a modern appearance. My mum spent ten days here, after several weeks in hospital. It was a relief to settle her into the home, with its peaceful and calm atmosphere. Her room was bright and airy, with modern furniture and a bed that,
whilst functional, did not have the appearance of a hospital bed. The window overlooked the trees and we could hear birdsong in the mornings.


The strength of the centre was its staff. All were caring and kind, respectful towards Mum and to us; they spoke gently and were mindful of our feelings. The advance care plan was set in place and activated as required. The registered nurse and the manager offered support and kindness through a very difficult time, and I cannot thank them enough for helping us during the final days.


After the noisy and harsh environment of the hospital, this was exactly the setting we wanted for Mum. I would not hesitate to recommend this care centre.


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Review from C M (Daughter of Resident) published on 21 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother spent a couple of months at the home. I couldn't fault the staff for their caring attitude and witnessed regular toileting, iced lollies and watermelon in the heat and regular drinks being offered at all times. There did appear to be a lack of stimulation as the majority of residents couldn't
communicate easily. The food was ok, but the 5 pm supper of soup, sandwiches (plus sometimes jacket potato) and dessert seemed too much, especially as the afternoon cup of tea had biscuits/homemade cake served. A hairdresser attends most weeks, but there wasn't a 'plan B' if they didn't attend and hair was left unwashed for a long time. Even when requested for hair to be washed it was several days later following a second reminder when this occurred. The laundry was hit and miss and we left with some items missing, even some labelled with her name, and returned items which weren't hers. The one thing the home needs to resolve is the unpleasant odour which greets you on each floor.

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Review from Graham H (Son of Resident) published on 15 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention my mother has been given over an extended period of time is faultless and in addition, my elderly father who visits daily is also given support.

Reply from Lorraine Eastmead, General Manager at Maidstone Care Centre

Thank you so much feedback is always greatly appreciated.


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Review from Howard C (Son of Resident) published on 23 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home. Staff are brilliant, I needed somewhere for my mum to live that was clean and very well run, this care home meets and exceeds all my requirements for my mother. I consider my mother and myself to be very lucky to have found this care home and would recommend to anyone this is the
standard all care homes should aim for. The manager I also found to be very caring in her duties, very sympathetic in my mother's needs and mine. To anyone looking for a care home, I would put this one at the top of your list and set it as a benchmark.

Reply from Lorraine Eastmead, General Manager at Maidstone Care Centre

Many thanks for your review, we really appreciate it. The staff all work incredibly hard and to get positive feedback like this is a great reward for them.


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Review from M B (Son of Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff, nice environment.

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Review from Jane J (Niece of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt is very well cared for and is happy and contented in her environment. The staff are excellent and the food always looked appetising and my Aunt is always telling me how good it is!

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Review from Kelly M (Granddaughter of Resident) published on 17 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly and helpful.


I feel my nan is very well looked after, the food menu is brilliant, a very well balanced diet.


Every time my family and I come in to visit we get welcomed.


They don’t have a time limit or visit times which is very helpful as we all work different hours.


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Review from Ricky G (Grandson of Resident) published on 12 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

When visiting Grandad recently for his birthday, I was very pleased, he seemed happy and well cared for. The staff were very friendly and the home was very clean. Grandad's room was very clean and tidy.

Reply from Sally Briggs, Manager at Maidstone Care Centre

Thank you for your kind words.


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Review from A G (Daughter of Resident) published on 12 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad went into Maidstone Care Centre three years ago. At that time dad was quite poorly, I cannot believe the change in him. He is happy and the staff say he is always smiling. I cannot thank the staff enough for the care they have given my dad.

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Review from Kelly G (Granddaughter of Resident) published on 12 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In all the visits, I have observed very friendly and helpful staff and contented residents. My most recent visit was in April for my grandfather's birthday and I was very impressed with how the staff celebrated and shared his special day with not only our family but also the other residents making us
feel very welcome. On this particular occasion, you successfully put a sparkle back in my granddad's eyes, which shows he's happy and I believe being well cared for.

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Review from J F (Daughter of Resident) published on 8 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On visiting my dad today I found him to be happy, safe and well cared for. The staff are always friendly and approachable.

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Review from Anthea M (Niece of Resident) published on 12 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt, who is not the easiest person, has been made very welcome by all of the team. They are kind, patient, caring and efficient.
It's such a relief to me and all of the family to know that she is cared for so well.
We all feel that she couldn't have found a better home.

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Current Review Score: 9.0 (9.030)

Overview of Review Score

The Review Score of 9.0 (9.030) out of 10 for Maidstone Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.0 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.030 for Maidstone Care Centre is calculated as follows: ( (172 Excellents x 5) + (134 Goods x 4) + (50 Satisfactorys x 3) + (25 Poors x 2) + (20 Very Poors x 1) ) ÷ 401 Ratings = 4.03

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Maidstone Care Centre is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Oct 2024

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (1)

Anna

Anna Rizza Ramos

Job Title: General Manager

I am delighted to lead the team at Maidstone Care Centre in my capacity as the General Manager, I am deeply passionate about caring for older people. With 19 years of experience in the sector, I find joy and fulfilment in ensuring residents are well cared for and live a rewarding life in our home - I especially enjoy my daily interactions with all the residents. I have a degree in nursing from the Philippines and have specialised in dementia care completing further studies at Bradford University. My dedication to improving the lives of the residents is at the heart of my work.