Maidstone Care Centre

259 Boxley Road, Penenden Heath, Maidstone ME14 2AR
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9.0 108 Reviews
  • Maidstone Care Centre, Maidstone
Maidstone Care Centre is part of the RCH Care Homes portfolio, located amidst the scenic Kent countryside, where a dedicated care team provide residential, nursing, palliative and dementia care.

Extensive care expertise allows for services to be flexible to individual requirements and developments, while a comfortable and spacious interior allows occupants to feel at home.

Maidstone Care Centre goes to all lengths possible to ensure the happiness of residents, being welcoming to visitors and a vibrant social atmosphere and with attractive gardens and a private patio area to relax in during the warmer months.

It has a very dedicated and innovative activities team who are always pushing to improve the programme of activities already offered.

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Care Provided by Maidstone Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 58 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Anna Ramos (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (58)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 3

Funding & Fees Guide for Maidstone Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Residential Dementia Care from £1,400
    • Self-Funded Nursing Care from £1,425

  • *All fee’s are based on a pre-admission assessment conducted by the team at Maidstone Care Centre.
  • (these prices are only a guideline, please contact Maidstone Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Maidstone welcome visitors to Maidstone Care Centre. Please contact the home directly for the latest visiting arrangement.


  • Parking

  • Car parking is available


Maidstone Care Centre Reviews (108)

Total of 108, showing 101-108
9.0

Maidstone Care Centre has a Review Score of 9.0 (9.030) out of 10, based on 35 reviews in the last 2 years. Over all time Maidstone Care Centre has 108 reviews.

Overall Experience

  • 68
  • 28
  • 6
  • 3
  • 3

Date Published

108
10
19
35
73

Review from Stacey G (Friend of Resident) published on 31 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Maidstone Care Centre has a very warm and welcoming feel from the moment you enter the building. The Manager and staff here all work extremely hard and are so caring and kind. I would recommend this home 100%.

Reply from Sally Briggs, Manager at Maidstone Care Centre

Thank you for your kind words.


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Review from J R (Resident) assisted by family/friend published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am living at Maidstone Care Centre for about 16 months. I have never felt happier. I love to take part in some activities. Recently I've participated in a photo shoot. It made me feel like a star. I love the staff, they are all very friendly and very efficient.

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Review from Nigel O (Son of Resident) published on 19 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The quality of care my mother receives is outstanding. My mother is extremely comfortable and the dedication the staff show is second to none.
The centre as a whole has made my mothers stay so amazing there is nothing they won't do for her.

Reply from Sally Briggs, Home Manager at Maidstone Care Centre

Thank you for your kind words and your feedback, we will use it to continue to improve our service.


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Review from Maxine M (Granddaughter of Resident) published on 17 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan has been in multiple homes and has been bruised and deteriorated pretty quickly. Nan went into this home a year ago while on her 'final stage' of dementia. She is now singing and eating again! Everyone is so polite, calm. professional and helpful. I truly don't believe my Nanny would be here
if it wasn't for that fantastic team!

Reply from Sallyann Briggs, Manager at Maidstone Care Centre

Thank you for your kind words.


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Review from S S (Friend of Resident) published on 8 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The transition from hospital to care home has the potential to be a difficult time but the kindness, service and attention to detail by members of management, administration and staff has enabled the new resident along with family and friends to undergo this process with ease and confidence. We are
all very grateful for the help and advice provided and would have no hesitation recommending others to benefit as we have.

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Review from John P (Resident) published on 26 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been living at Maidstone care centre for few months and I love it. The staff is brilliant. I am still a very active person. I am still able to go out into the town and buy my stuff, the activities coordinator is always available to go with me... I could not say better about this place. Is definitely
the right place for people like me to enjoy their life, being active and at the same time having the support of qualified staff ( very kind staff I should say).

Reply from Sally-Ann Briggs, Manager at Maidstone Care Centre

I am pleased to hear Mr P is happy.


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Review from Gillian K (Niece of Resident) published on 29 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our aunt recently moved into Maidstone Care Centre. It has been rather traumatic for her and us, however, the staff at the home have been brilliant! They have supported both my aunt and us adjust to the change. She is now settling well and we cannot praise the care she is receiving highly enough.

Reply from Sallyann Briggs, manager at Maidstone Care Centre

Nice working together.


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Review from Colin A (Resident) published on 8 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think it is wonderful. 3 1/2 happy years. Really enjoyed being here. I took part in the Care Home Idol which was brilliant. I had a great time. The activities here are fun and enjoyable.

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Current Review Score: 9.0 (9.030)

Overview of Review Score

The Review Score of 9.0 (9.030) out of 10 for Maidstone Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.0 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.030 for Maidstone Care Centre is calculated as follows: ( (172 Excellents x 5) + (134 Goods x 4) + (50 Satisfactorys x 3) + (25 Poors x 2) + (20 Very Poors x 1) ) ÷ 401 Ratings = 4.03

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Maidstone Care Centre is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Oct 2024

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Meet the Team (1)

Anna

Anna Rizza Ramos

Job Title: General Manager

I am delighted to lead the team at Maidstone Care Centre in my capacity as the General Manager, I am deeply passionate about caring for older people. With 19 years of experience in the sector, I find joy and fulfilment in ensuring residents are well cared for and live a rewarding life in our home - I especially enjoy my daily interactions with all the residents. I have a degree in nursing from the Philippines and have specialised in dementia care completing further studies at Bradford University. My dedication to improving the lives of the residents is at the heart of my work.