St Margaret's Nursing Home

20 Twiss Avenue, Hythe CT21 5NU
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8.8 55 Reviews
  • St Margaret's Nursing Home, Hythe
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Care Provided by St Margaret's Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 25 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Simicare Ltd
  • Person in charge
  • Luke Kenny (Registered Home Manager)
  • Admission Criteria
    • We are able to receive your referrals for nursing, residential, dementia residential and dementia nursing clients as well as end of life placements. We can also consider clients who may require 1:1 care and support and additional D2A placements. We accept local authority clients so please do not hesitate to send those referrals through as well. We always aim to turn around referrals quickly for you and can admit across the week (7 days and 24 hours) without restrictions.
    • Ages 50+
  • Room Information
    • Single Rooms (25)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for St Margaret's Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,465 – £1,750

  • This is excluding fees for hairdressing/chiropody
  • (these prices are only a guideline, please contact St Margaret's Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please free to pop in and see St Margaret's Nursing Home any time. To discuss specific requirements it is recommended an appointment is made with Luke Kenny - Manager who will be able to answer any questions.


  • Parking

  • St Margaret's Nursing Home is right next to Waitrose which offers two hours free parking. There is a car park at the front of the home but it has limited parking spaces.


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St Margaret's Nursing Home Reviews (55)

Total of 55, showing 1-20
8.8

St Margaret's Nursing Home has a Review Score of 8.8 (8.825) out of 10, based on 5 reviews in the last 2 years. Over all time St Margaret's Nursing Home has 55 reviews.

Overall Experience

  • 33
  • 20
  • 1
  • 1
  • 0

Date Published

55
0
0
5
50

Review from Shirley B (Wife of Resident) published on 22 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband went into the care home last March, which was very hard for me but has been made easier as I’ve seen the care and dignity towards him as well as the support I receive from the caring staff. His room is small, but he has what he needs and is regularly taken to the community lounge where the
activities team work hard to keep the residents happy.

Reply from Luke Kenny, Home Manager at St Margaret's Nursing Home

Thank you for your review. It is a pleasure to look after your husband, I have passed your comments on to the staff.


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Review from A H (Daughter of Resident) published on 7 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Our relative was admitted for short care, initially good, but lost mobility due to no physio and staff not allowed to do. One carer failed to have absolutely any understanding of our relative's health needs when calling an ambulance and could not relay any vital information to them calling for help
from other workers. Care initially was good, but deteriorated where staff left her in chair, not attending to her needs. Manager approachable, food good, activities good, clean. If you have needs and need care, they will move your relative out if the carers cannot cope.

Reply from Luke Kenny, Home Manager at St Margaret's Nursing Home

The comments made are entirely unfounded, vexatious and without merit, as exemplified by the fact that the commenter, asked if we could re-admit her relative, just months after being given notice to vacate. We pride ourselves on ensuring that we, as a service, are continually assessing the changing needs of our service users. Sadly, on occasion, placements may no longer be suitable for individuals with increased needs and therefore alternative placements will need to be sourced. We work closely with our service users, their loved ones and other professionals to ensure we provide positive outcomes for those that use our services.


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Review from Karen W (Niece of Resident) published on 8 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt moved into St Margaret’s a month ago. The staff have made her so welcome. Her room is beautifully decorated and clean and we’ve been able to personalise it with photos and ornaments. It overlooks the garden which is lovely. The food is amazing. Nothing is too much trouble. Activities are fantastic,
she enjoys arts and crafts and loves the singing.
All the staff are very approachable and friendly.
A wonderful home.

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Review from Jean P (Wife of Resident) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As far as I can see, my husband is getting the care he needs and nothing is too much trouble for any of the staff, in what is a very demanding and challenging job!

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Review from Valerie K (Friend of Resident) published on 5 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased with the care and attention that my friend is getting at the home. All the staff are very friendly and very caring and she is well looked after.

Reply from Luke Kenny, Home Manager at St Margaret's Nursing Home

Thank you for your review, we are glad you are happy with all areas of your friend's care.


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Review from C S (Daughter of Resident) published on 12 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a very hard decision to put my dad into a care home as he was only 73, but suffering from severe Parkinson's. Mum and I went to look at a few homes, but Mum came to look at this one on her own and immediately felt friendliness. Dad settled within a few weeks and soon called the place home. He
was only there for 6 months, but the staff became our extended family. They always did little extra things for Dad to make him happy. It was a relief knowing he was safe and cared for. The staff are so full of kindness and love and genuinely care about my dad. They also treated my mum so kindly too, who spent a lot of time there. They are very special people who made the last months of my dad's life something positive to remember.

Reply from Luke Kenny, Home Manager at St Margaret's Nursing Home

Thank you so much for your kind words, it was our pleasure to look after your dad and all of his family.


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Review from J B (Daughter-in-law of Resident) published on 31 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Lack of communication. Do not feel listened to about the care needs of residents. Resident has become more isolated since being here. We feel she is not integrated enough. They gave notice on Mum and then retracted.

Reply from Luke Kenny, Home Manager at St Margaret's Nursing Home

Thank you for taking the time to provide feedback. We are sorry to hear that there have been aspects of the service that you feel need improving. I hope our conversation on the phone provided reassurance and clarification on the new systems we have implemented. We take all feedback seriously and review our procedures regularly to ensure we are being responsive to our resident's needs. I will be treating this review as part of our "lessons learnt" protocol.


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Review from I S (Wife of Resident) published on 27 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After visiting four care homes in the locality, the moment I walked into St Margaret's, I was immediately struck by the friendliness of the care staff and knew this was the home for my husband and haven't been disappointed. The manager is very approachable and hands-on, and the nursing staff are excellent.
Since being there, my husband has put on weight which is wonderful and says a lot about the food. Another bonus is the locality - so nice to be able to take my husband out in his wheelchair for a coffee in town and browse around the shops.

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Review from S Y (Niece of Resident) published on 19 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is recovering after an illness and has been staying at St Margaret’s. The management and staff have been giving her excellent care and the attention she needs in her recovery. They are regularly in touch with me with updates and any essential information I may need.
I feel that St Margaret’s
is an excellent care home, and relatives can feel assured their loved ones are being cared for with respect and dignity.

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Review from Karen J (Daughter of Resident) published on 17 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad is at St Margaret's. The staff are caring, and the food is excellent. His health and wellbeing are well taken care of, and we are informed straightaway if he has any issues, such as a recent ministroke when he had to go to the hospital for a few days.
The location is also wonderful as we can easily
take Dad out in his wheelchair either along the canal, to the seafront or along the high street for a coffee.

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Review from Anne G (Daughter of Resident) published on 17 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During a recent spell of poor health, we were able to visit Mum at any time on any day without feeling in the way. Care is always good, but during this time, all the staff went the extra mile, showing compassion and understanding and keeping us up to date with any concerns and calling on the most appropriate
agencies to keep her safe and comfortable.

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Review from Carol B (Wife of Resident) published on 17 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Informative, helpful, pleasant and very engaged with the resident. Always informing me of any incidents which involve residents and any updating of protocol involving visiting. Always concerned about medication and its effects, informing of any changes.

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Review from K G (Daughter of Resident) published on 21 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was at St Margaret's for about 8-months and was looked after so well. I couldn't have been happier. The staff always found time to talk, and nothing was too much trouble. St Margarets is like a family and celebrated Mum's birthday with a beautiful care and ballons, and they all sang to her and made
her 96th birthday very special. I would recommend St Margarets to anyone.

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Review from S T (Daughter of Resident) published on 18 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has complex care needs. The staff are wonderful. They are experienced, respectful and kind. They genuinely care for Mum. They go above and beyond to ensure she is happy and comfortable. We absolutely made the right choice in choosing St Margaret's.

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Review from Sharon W (Daughter of Resident) published on 9 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in the home since April 2021. We are very pleased with the staff and the support that he receives. We have been able to attend a few of the events that have been held within the home, which were very successful.

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Review from Janice T (Wife of Resident) published on 23 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came to St Margaret's Nursing Home for respite care as I was unwell. He arrived in May while covid restrictions were in place. The care and kindness shown to both my husband and our family was exceptional. They went out of their way to ensure all his needs were met and treated him like a
member of their own family. We will always be grateful to all the team at St Margaret's.

Reply from Sarah Klap, Registered Manager at St Margaret's Nursing Home

Thank you so much for you kind words, we loved having your husband here and he is always more than welcome to come back to us if needs be.


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Review from Sheila R (Sister of Resident) published on 30 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Taking in the current climate situation, I am very happy with the way the staff are coping. My relative is much improved and with his mood and general well-being.

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Review from Richard K (Brother of Resident) published on 19 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Sister has been in St. Margaret’s for four years this month. We firmly believe that my Sister is in the best possible place to receive the best medical attention for her deteriorating condition (MS) and also she gets the best possible care and love from the staff. With the advent of the current Management
Team, my Sister’s condition and especially her comfort has improved noticeably. The Manager has handled the current situation with the pandemic exceptionally well. He has made every effort to ensure the residents are not in danger from the COVID virus and the staff too. I cannot praise the staff enough for their dedicated work.

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Review from Cheryl S (Sister of Resident) published on 15 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a resident of the home since September 2016. He has many health and mobility problems which the home manages extremely well. His temperament can be extremely trying at times but the staff at all levels continue to be patient and caring with him. They do their very best to try to
lift his spirits and to encourage him to join in with their activities. Throughout this pandemic, the home has been vigilant and taken great care of their residents which is a big relief to me knowing my brother is being kept safe and well. I am very happy with the care my brother receives and am extremely grateful to all the staff at all levels for all their hard work.

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Review from Lorna S (Daughter-in-law of Resident) published on 15 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law came to St Margaret’s nursing home when he was very poorly and nearing the end of his life. For a loving family, the least we wanted for him was a caring and warm environment, but we found he received far more than this. During the weeks he was at St Margaret’s, we felt my father-in-law’s
health and comfort was a priority to all staff members and nothing was too much to to ask of them. Our distress and concerns that, inevitably, come with losing a loved one were addressed and handled with professionalism, duty and compassion and for this, we can never thank them enough. I was particularly impressed with the involvement of the management who did not hide within the office, but made themselves available for any questions and were a strong presence throughout the home.
Thank you again to the manager and all the team at St Margaret’s.

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Current Review Score: 8.8 (8.825)

Overview of Review Score

The Review Score of 8.8 (8.825) out of 10 for St Margaret's Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.650 for St Margaret's Nursing Home is calculated as follows: ( (43 Excellents x 5) + (13 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 60 Ratings = 4.65

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.175 Points relating to the number of positive Reviews for St Margaret's Nursing Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5. 4 Positive Reviews ÷ 5 = 0.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Jan 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about St Margaret's Nursing Home

What types of Care is St Margaret's Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does St Margaret's Nursing Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does St Margaret's Nursing Home have?

There are 25 Single Rooms.

What are the Facilities & Services at St Margaret's Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is St Margaret's Nursing Home to the centre of Hythe?

0.0 mile(s) as the crow flies, distance by road may be significantly further.