Review from Ian H (Son of Resident) published on 6 July 2020
Submitted via Website • Report

Overall Experience

St Margaret's Nursing Home was selected for my Father by accessing a list of homes in our area. I feel that we were extremely lucky to have chosen St. Margaret's for a number of reasons. In these coronavirus times the home was very diligent on ensuring the protection of the residents. Making certain

that the home was virus-free was of the utmost importance.
The staff were professional and nothing was too much trouble for them. From the moment we made contact to find out if there was a space for my father they bent over backwards for us, and far more importantly for him. He was very happy at the home and the staff ensured his comfort and his safety.

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Review from J A (Niece of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience

A lovely position and easily accessible by public transport and car. Always a warm welcome along with respect and obvious care. The rooms are all very quiet, well ventilated and uncomplicated. Standards are set and followed by the manager and nursing manager. Very caring and committed leaders respected

by their hardworking staff.

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Review from P K (Sister of Resident) published on 10 January 2020
Submitted via Postal Card • Report

Overall Experience

My sister was a resident in the care home for about 18 months, she was very happy there. I cannot praise the staff there enough for the care and compassion they gave to her and the support they gave to me, not only when she passed away but at all times. They do their best to make residents as comfortable

as possible and make sure they have daily activities.

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Review from P F (Friend of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience

Very friendly staff. Nothing is ever too much. My friend has been to five other homes in the area and this is the nicest.

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Review from W T (Wife of Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience

Nothing is too much trouble for the friendly, helpful and professional staff. The meals are beautifully served.

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Review from Z S (Partner of Resident) published on 21 October 2019
Submitted via Postal Card • Report

Overall Experience

Everything about St Margarets is second to none. The staff and services are as near perfect as anyone could expect. Lovely people.

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Review from Jacqueline L (Daughter of Resident) published on 9 October 2019
Submitted via Website • Report

Overall Experience

My mum seems happy at this home, in her day to day existence. We have always been pleased with the overall organization.

Reply from Ann Bavin, Administrator at St Margaret's Nursing Home

We thank you for your review, and it is a pleasure having your mum here.

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Review from Gemma L (Niece of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience

We placed our 54-year-old uncle in St Margaret's Nursing Home who had been put onto palliative care with a brain tumour. All the staff within the home were very friendly and efficient and once settled in his room downstairs my uncle was very comfortable with his needs being met. In the past couple of

weeks, in particular, we have noticed a massive increase in organisation and staff morale. Although previously we couldn't fault the service our uncle was receiving. Beautiful location for a home also as it means my uncle can still see the canal. Thank you St Margaret's Nursing Home for everything.

Reply from Ann Bavin, Admin at St Margaret's Nursing Home

We are very pleased to have your uncle here and are glad you are happy with his care. We look forward to working together in the future.

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Review from Kay I (Daughter of Resident) published on 28 January 2019
Submitted via Website • Report

Overall Experience

Was advised by mother's GP to seek urgent respite care. Mum had COPD and malnutrition. Was able to get her to St. Margaret's quickly. Viewed it as it was close to my home. Called in twice without an appointment. Mum had a warm comfortable room close to a wet room. Her oxygen was closely monitored and

she was frequently but gently reminded to keep her oxygen on. She had a comfortable bed and specialist chair with an air cushion provided. Mum gained almost 7 pounds in weight in her first eight days and enjoyed her food. She asked and was provided with extra too. No restrictions on visiting and we had a trip to the seaside ( two minutes away) which she enjoyed. Staff seemed to be encouraged to talk to residents and mum was particularly afraid at night but was looked after throughout. She had the opportunity to socialise but mainly declined. Activities were provided. She enjoyed reading and was given access to a wide library. Glad she went and are grateful for her care.

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Review from W B (Son of Resident) published on 28 June 2018
Submitted via Postal Card • Report

Overall Experience

Excellent organisation, very efficient.
High standard of care.
Very clean room.

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Review from Avyona C (Daughter of Resident) published on 11 April 2018
Submitted via Website • Report

Overall Experience

My Dad, who's 96, has been at St Margaret's since January, following a major stroke, with Alzheimer's and vascular dementia. I came to look at the home and felt 'at home' there. I was given a warm welcome, shown the room which would be Dad's and was happy that he would fit in. The lack of a private

toilet is an ongoing concern for me, but I accept that not all rooms have them. I won't pretend that it's easy for the carers as Dad's behaviour is challenging, to say the least, but when I visit, he is always clean, smart and tidy and certainly well fed! He is safe and secure and I certainly have no wish for him to move elsewhere. Unless he really needs to go into hospital, he will be looked after until the end of his life and that gives me great comfort, knowing that he will be cared for so well. The staff are all lovely, (no agency staff, so the residents can get used to the same ladies and gents looking after them) like family and that makes all the difference to me. Thank you all.

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Review from F K (Daughter of Resident) published on 20 September 2017
Submitted via Postal Card • Report

Overall Experience

Had nothing but good results. My mum is a different lady and has lots of activities and things to do. She is really happy. If there are any queries then it is sorted straight away. Staff confident in what they do and are helpful to both residents and family. My mum thought the food is very nice.

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Review from Angela C (Daughter of Resident) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience

As a family we couldn't be happier with St Margaret's. My mother has only recently moved to St Margaret's and the care she receives is by far better than her previous home. She has come on in leaps and bounds, she wasn't talking much when she arrived, this has now changed and she talks and we can understand

what she says. She looks well, clean and happy.

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Review from J G (Daughter-in-law of Resident) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience

The staff were lovely. As my mother-in-law was only there 3-4 days it's hard to say more.

The day nurse was very concerned about her comfort so arranged for a doctor to call (unfortunately they didn't come before she died).

I would recommend the nursing home to anyone else.

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Review from Margaret P (Wife of Resident) published on 24 July 2017
Submitted via Postal Card • Report

Overall Experience

My husband was only here for 12 days before he passed away. The manager and staff were very kind to him and myself.

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Review from June B (Wife of Resident) published on 26 June 2017
Submitted via Postal Card • Report

Overall Experience

Staff are always kind and friendly. The food is home cooked and varied. Room and bedding are kept immaculate.

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Review from Ann P (Wife of Resident) published on 6 April 2017
Submitted via Postal Card • Report

Overall Experience

I'm happy with the manager and all the staff they are excellent.

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Review from A F (Husband of Resident) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience

Only been here a short time but have found management and nursing staff, carers, in fact, all appear professional and fully up to the job in hand. From what I have seen, they are an asset to the managers.

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Review from P R (Daughter of Resident) published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience

We, as a family, have found St Margaret's Nursing Home very friendly and welcoming. My darling mum is well cared for and always has a lovely smile for us when we visit. Her meals are all home cooked and appetising. All the staff are very kind to mum and think a lot of her, which is so nice to see.

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Review from Shirley C (Daughter of Resident) published on 1 March 2017
Submitted via Postal Card • Report

Overall Experience

We visited St Margaret's Nursing Home because it was recommended to us. Our first impressions were very favourable and we did not bother looking elsewhere. The manager visited mum for the assessment and we were very impressed with her. The care mum received was very good. Lots of interaction with activities,

also activities lady regularly took her out in a wheelchair which mum loved. In mum's last couple of weeks when she was very poorly, she received excellent one to one care from all the staff and was made very comfortable despite their pain and as a family, we were all supported by the manager and her staff.

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St Margaret's Nursing Home

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Funding & Fees Guide for St Margaret's Nursing Home

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