St Michael's Care

Elm Grove, Westgate-on-Sea CT8 8LH
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9.8 104 Reviews
  • St Michael's Care, Westgate-on-Sea
Nestled in the heart of Kent's picturesque coastal town of Westgate-on-Sea lies St. Michael's Care, a tranquil place just a stone's throw away from the bustling Margate. The nursing home provides an all-inclusive care package, for planning and peace of mind.

Surrounded by well-tended gardens, the building offers a homely retreat for those seeking private nursing care.

The home prides itself on its exceptional standard of care, with residents benefitting from the expertise of dedicated staff who uphold traditional values while embracing modern care and the use of technology to assist, where needed.

The spacious and comfortable single occupancy rooms, most with en-suite facilities, provide a cosy home away from home, and when it comes to food, the homemade, nutritionally balanced meals are tailored to residents' needs and tastes.

Aside from rest and recuperation, St. Michael's also has many communal and private spaces, perfect for catching up on the latest news or birdwatching in the garden. And for those seeking a more social experience, the home offers a network of friends, carers, and entertainers, providing a warm and inviting space to call home.

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Care Provided by St Michael's Care

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 65 Service Users
  • Privately Owned
  • Care Offered
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Charing Lodge Ltd
  • Person in charge
  • Rema Sankaran (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (65)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018

Funding & Fees Guide for St Michael's Care

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,675 – £1,675
    • Self-Funded Nursing Care £1,910 – £1,910
    • RESPITE Self-Funded Residential Care £1,875 – £1,875
    • RESPITE Self-Funded Nursing Care £2,090 – £2,090

  • These fees are all inclusive for food and drinks and also include a daily newspaper, weekly hairdresser & 6 weekly chiropodist appointments.
  • (these prices are only a guideline, please contact St Michael's Care to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • St. Michaels welcomes visitors at anytime, however it's asked if visiting after 8pm you call first.


  • Parking

  • Parking is available in the car park and street.


St Michael's Care Reviews (104)

Total of 104, showing 21-40
9.8

St Michael's Care has a Review Score of 9.8 (9.805) out of 10, based on 32 reviews in the last 2 years. Over all time St Michael's Care has 104 reviews.

Overall Experience

  • 89
  • 14
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Date Published

104
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Review from Sandra M (Daughter of Resident) published on 29 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into St Michael's Care on the 5th of September 2023. I am very impressed with their care for her. She has settled in very quickly. The manager and staff are brilliant. I very highly recommend this nursing home for one hundred percent care.

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Review from Jean W (Daughter of Resident) published on 26 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom came into St Michael's following a fall and was there for over five years. From the first day to her last, she was cared for with love and compassion, from all the staff. Due to the fall, Mom was bedbound from day one, but the entertainers would come in to sit and talk with mom, the carers and nursing
staff looked after her so well, it was a credit to their care that she was 92 when she passed earlier this month. In her last few days, we sat in her room 24/7 and the staff looked after us as well as mom, that time was so precious to us for which we thank you. The food was varied, sometimes Mom didn't want to eat so staff got banana or a bit of toast for her. Her room was always clean and tidy with a view of the garden, we put seed holder by her window, she watched birds and squirrel's feed. Our family would like to thank them all for looking after Mom and wouldn't hesitate to say to anyone if you care about your loved ones, then let St Michael's Care Nursing Home care for them, they will be in excellent hands.

Reply from Dawn Erby-Weare, Duty Manager at St Michael's Care

Thank you for your kind words, unfortunately I was on annual leave when your mum passed away and I could not be there with you and the rest of the staff, but it brought a great sadness to my heart when I found out of her passing. You mum was a great character and all the staff were very very fond of her, she is sorely missed by all of us here at St Michael's Care.


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Review from S G (Wife of Resident) published on 19 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was a short-term patient but he was very happy there. All staff were very efficient, always with a smile. The staff also took interest in and cared for patients' relations. A very happy and caring home to be in, I am grateful for all the care that my husband received.

Reply from Dawn Erby-Weare, Duty Manager at St Michael's Care

Thank you for your kind words. Your husband was only with us a short time but he was a lovely gentleman and all the staff were very fond of him, he is sorely missed.


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Review from Sally L (Friend of Resident) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found it was so lovely how all the staff made it a very special day for my friend and are always kind to me and very helpful in many ways. I would like to say a very big thank you to them all for all the care they give.

Reply from Dawn Erby-Weare, Duty Manager at St Michael's Care

Thank you, we are glad that you had a positive experience and enjoyed your special day with your friend.


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Review from T M (Daughter of Resident) published on 10 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

Wonderful - very hardworking carers. Unfortunately, the management of this home is shocking; they kept my stepfather's death a secret for three weeks! My legal team will now deal with this bias lying management team. The food is disgusting, and this home puts so much responsibility on staff - they only
work 10/4 - no weekends. They will be hearing from my lawyers. They have bullied me and made the last two years hell. Everything has been illegal. Duty of care failings everywhere. I have lots of proof!

Reply from Mark Tansley, Director at St Michael's Care

•   Thank you for taking the time to bring your experience to our attention, and recognising the wonderful hard-working carer team we have at St. Michael’s.
•   We always advise the registered Next of Kin shortly after a resident passes, as they are best placed to share this delicate information with additional family members and friends. We are sorry to hear this sad news was not subsequently shared with yourself for some time.
•   As you know we have a zero-tolerance policy to bullying and abusive behaviour and this is why we requested your behaviour to our wonderful care team was changed.
•   We always strive to provide an outstanding quality of personalised care and take seriously any alleged duty of care failings. The duty of care failings you raised with our regulator CQC and Kent County Council were reviewed independency by these professional bodies, who both concluded that your complaint was not upheld.
•   In line with our open culture, we would be happy to share the independent findings of these professional bodies, should your legal team contact us.
•   Please accept our deepest sympathy for your loss.


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Review from Wayne P (Son of Resident) published on 11 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise this nursing home highly enough. From our very first enquiry, we have experienced great kindness, courtesy and thoughtfulness. The home is extremely clean, tidy and well-organised. The staff are always friendly and helpful. I particularly single out one member of staff who is so professional.
My mum is very happy here, and we know she is being very well cared for.

Reply from Dawn Erby-Weare, Duty Manager at St Michael's Care

Thank you for your kind words, Wayne; it is a pleasure having your mum here with us and having your dad visit on a daily basis. They are a lovely couple.


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Review from Beverley B (Daughter of Resident) published on 29 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father entered St Michael’s Care in August 2022 after a bad fall, when he could no longer walk. He and I always laughed and said he had won the lottery in being lucky enough to get a room there. The staff were caring (nothing was too much trouble), and they treated Dad with dignity and kindness.
His room was nicely furnished with its own bathroom and a window with a view of the garden.
There were three lovely ladies who organised entertainment for the residents, and when my father no longer wanted to get up from his bed, they and other staff would frequently pop in to say hello. The food was generous and varied, and menus were supplied so that the residents could choose their own meals. The home has a large garden and two large rooms for entertainment and gatherings. The general decor is smart.
Dad passed away recently, but I have fond memories of his time there.

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Review from Chris S (Wife of Resident) published on 29 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are wonderful to the patients and to us when visiting. I would recommend the home to anyone that wants to put their loved ones in a home, come to St Michael's. When I come in, I feel welcome by the secretaries. One lady is wonderful and kind and is there if I need help and showed me around
the home. If I had to go into a home, I would come here myself.

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Review from Christine G (Sister of Resident) published on 17 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister came to St Michael's in March this year. We didn’t know what to expect, as hadn’t had any experience with care homes. The staff were amazing and put us at ease straight away. My sister received the best care and continues to do so. The staff are always friendly and have time for you even at
their busiest times. My sister is happy and well cared for. It really does feel like family, and I wouldn’t hesitate to recommend St Michael's.

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Review from Carol W (Ex Family Member) published on 24 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express enough my gratitude for the wonderful care, love and attention all the staff gave to my relative at St Michael's Care. We were treated like family, and I would not hesitate to recommend this excellent nursing home.

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Review from Thomas M (Relative of Resident) published on 23 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Upon entering the building, you are always greeted with a smile. Everybody has time for you, even the odd jobs man. Since the new manager arrived, everything is better, it was good before, but it's even better now. Residents and staff appear happy, and I am more than satisfied that both my relations
are well cared for.

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Review from S B (Friend of Resident) published on 21 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the care and support my close friend received at St Michael’s. I found all the staff to be very caring, friendly and helpful. I was always kept informed, and I found everyone very approachable and kind. I wouldn’t hesitate to recommend St Michael’s.

Reply from Dawn Erby-Weare, Duty Manager at St Michael's Care

Thank you for your kind words; your friend will be greatly missed, and we are thinking of you at time.


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Review from Jo G (Daughter of Resident) published on 24 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend St Michael's Care highly enough. My mother has complex health needs but is thriving. Every day there's something to enjoy and be occupied with. So much variety in entertainment and opportunities to socialise. The staff are so lovely, very approachable and clearly all know their job
roles very well. Nothing feels like too much trouble and I feel I am kept well informed. I'm welcomed to join Mum in activities or spend quiet time with her in her homely room. Mum also cannot praise the staff enough for giving her such joy, comfort and kindness. She enjoys the enrichment of in-house chapel services, generational interaction afternoons, opportunities to exercise physically and to engage her mind, services like haircuts/chiropody/therapies and from pet therapy dog visits. The menus are excellent. The building and grounds are also lovely; near amenities and the seafront to go out if we wish. Mum's blissfully happy and says she feels like she's living a holiday, in a wonderful hotel, for rest of her days.

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Review from Sarah J (Daughter of Resident) published on 6 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came into St Michael's following a fall. She has been here a month now and has been so well looked after. Staff are kind, caring and thoughtful. The home itself is clean and bright, with many different rooms available for a change of scenery - visitors lounge, garden room, chapel - and a varied
programme of activities for the residents should they wish to participate.
When Mum came in, she was in extreme pain - the nursing staff worked hard to manage her pain to the point where she is now comfortable and happy again.
I wouldn't hesitate to recommend St Michael's - it's a lovely, happy place to come to.

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Review from June S (Partner of Resident) published on 6 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of visiting St Michael's is the staff are friendly and very helpful.
It is a really lovely care home.

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Review from Vicki P (Daughter of Resident) published on 3 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was transferred to St Michael's for end-of-life palliative care. From the moment he arrived to the end of his short stay, everyone was wonderful. There was excellent communication, and someone was always there to answer questions. I have nothing but praise for everyone. His room was clean
and comfy, and from what I could see every effort was made to make the stay for others an enjoyable experience.

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Review from John M (Son of Resident) published on 19 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father was a resident for end-of-life care from December 12th to December 26th, the date he died. Care was very good from the enquiry to the after-death closer. He did not participate in any activities, so I have not marked the rating.

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Review from David L (Son of Resident) published on 22 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We, the family, were very happy with the care received by my parents, in particular, the care and compassion offered to my mother in her last days of life. I would recommend the home to anybody thinking of putting a family member into care. Thank you again.

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Review from N C (Son of Resident) published on 25 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

St Michael's feels small and friendly. There has been a significant improvement in cleanliness, efficiency and communication in recent months. It is a great comfort to know that fully qualified nursing care is on hand - something of a rarity in the area. I am made to feel welcome on visits, and all
my family's interactions with the ladies at reception have been excellent. The managerial staff are now far more approachable. The food is rather dull, but efforts are made to find alternatives where requested. My mother is safe, warm and hugely reassured by knowing that her medical needs are being taken care of.

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Review from S W (Daughter of Resident) published on 15 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 95-year-old mother was transferred to St Michael's from a local hospital for end-of-life care. She was a resident for 12 weeks and was unfortunately too ill to make use of the facilities on offer. Her care was excellent, and the family was very grateful for the sympathetic way we were all treated
at such an emotional time.

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Current Review Score: 9.8 (9.805)

Overview of Review Score

The Review Score of 9.8 (9.805) out of 10 for St Michael's Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.805 for St Michael's Care is calculated as follows: ( (325 Excellents x 5) + (21 Goods x 4) + (11 Satisfactorys x 3) + (7 Very Poors x 1) ) ÷ 364 Ratings = 4.805

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Michael's Care is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (7)

Rema

Rema Sankaran

Job Title: Home Manager

Joined: 2005

We are delighted to welcome Rema Sankaran as our home manager at St Michael’s Care.


Rema joins us with a wealth of experience, having started in the acute sector and worked globally in this field. Having joined St Michael’s in 2005 she quickly became an integral and valued member of the team, being promoted to Clinical Lead responsible for the nursing team. Her experience and knowledge of our home and the residents make her – we feel – the ideal person to lead the team and we are delighted for her. You can be assured of the very highest standards of person-centred care under Rema’s guardianship and we look forward to continuing the many years of success and great care that she has been a part of.


Sharon

Sharon Parker

Job Title: Accounts Manager

Joined: 2009

Sharon, our Office Manager has been a part of the team at St Michael's Care since February 2009.


She is friendly and has a welcoming approach, she is always willing to give advice, not only to the residents/relatives but to the staff too... she is the secret glue to our home!


Dawn

Dawn Erby-Weare

Job Title: Deputy Manager

Joined: 2017

Dawn was a qualified Nurse for over 20 years, previously working in the community with bundles of knowledge and experience.


She is our go-to lady when it comes to our online care plans and keeping our staff in check with their training.


Please remember the Management's door is always open should you need any support or advice!


Millie

Millie Parton

Job Title: Receptionist & Customer Relations Officer

Joined: 2011

Millie has been a part of the team at St Michael's Care since June 2011.


Millie started at St Michael's as a Health Care Assistant where she cared for our residents for over 6 years. She then became our Receptionist back in August 2017.


As the years have passed, Millie has worked hard and this time 4 years ago, alongside her Reception role she became our Customer Relations Officer where she looks after all our enquiries, holds viewings for the families of potential new residents and builds relationships with them to ensure a smooth admission into our home.
Millie also keeps our social media and website up to date with St Michaels events & activities, and builds relationships within the local community, alongside organising our open days and events.


Millie is enthusiastic, bubbly and friendly... Often described as an excitable puppy. Should you have any questions you will find her at the reception desk or hidden in the small library lounge on Botany Bay.


Emma

Emma Harris

Job Title: Senior Administrator

Joined: 2013

Emma has been a part of the team here at St Michael's for 10 Years.


Emma started at St Michael's as a Senior Health Care Assistant on nights where she cared for our residents for 4 years, she then went on to be our Receptionist for 2 years.


6 years on from joining the team, Emma has progressed to our Senior Administrator, she shares the finance office with Linda and together they make a fab team.


Emma is friendly, chatty and always willing to help others... so, although she is hidden away in her office upstairs, remember the door is always open should you have any financial questions.


Gina

Gina Minter

Job Title: Housekeeper

Joined: 2011

Gina has been a member of St Michaels for 12 years.


When she first joined the team she was a Healthcare Assistant, and she cared for our residents for 9 years before changing roles to be our Housekeeper.


Gina takes pride in her work to ensure that our home is cleaned to a professional standard and although her role changed 3 years ago, she still has that caring side, she is bubbly and friendly and engages well with our residents whilst cleaning their rooms and helps in any way she can.


Holly

Holly Stevens

Job Title: Healthcare Assistant

Joined: 2022

Holly has only been a part of the team here at St Michael's Care as a Health Care Assistant for 6 months.


Although Holly has not been with us long and did not have previous experience with care work, she has certainly fit right into the role with her caring and compassionate personality.


Holly was keen to become a Health Care Assistant alongside going to University to study Psychology and is due to graduate this year. Once Holly has graduated, she then wishes to further her education by completing her NVQs in Health & Social Care here at St Michael's.


With the training and support from the team here, Holly has fitted in very well.


Thank you Holly for all your hard work.