St Michael's Care

Elm Grove, Westgate-on-Sea CT8 8LH
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9.8 104 Reviews
  • St Michael's Care, Westgate-on-Sea
Nestled in the heart of Kent's picturesque coastal town of Westgate-on-Sea lies St. Michael's Care, a tranquil place just a stone's throw away from the bustling Margate. The nursing home provides an all-inclusive care package, for planning and peace of mind.

Surrounded by well-tended gardens, the building offers a homely retreat for those seeking private nursing care.

The home prides itself on its exceptional standard of care, with residents benefitting from the expertise of dedicated staff who uphold traditional values while embracing modern care and the use of technology to assist, where needed.

The spacious and comfortable single occupancy rooms, most with en-suite facilities, provide a cosy home away from home, and when it comes to food, the homemade, nutritionally balanced meals are tailored to residents' needs and tastes.

Aside from rest and recuperation, St. Michael's also has many communal and private spaces, perfect for catching up on the latest news or birdwatching in the garden. And for those seeking a more social experience, the home offers a network of friends, carers, and entertainers, providing a warm and inviting space to call home.

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Care Provided by St Michael's Care

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 65 Service Users
  • Privately Owned
  • Care Offered
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Charing Lodge Ltd
  • Person in charge
  • Rema Sankaran (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (65)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018

Funding & Fees Guide for St Michael's Care

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,675 – £1,675
    • Self-Funded Nursing Care £1,910 – £1,910
    • RESPITE Self-Funded Residential Care £1,875 – £1,875
    • RESPITE Self-Funded Nursing Care £2,090 – £2,090

  • These fees are all inclusive for food and drinks and also include a daily newspaper, weekly hairdresser & 6 weekly chiropodist appointments.
  • (these prices are only a guideline, please contact St Michael's Care to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • St. Michaels welcomes visitors at anytime, however it's asked if visiting after 8pm you call first.


  • Parking

  • Parking is available in the car park and street.


St Michael's Care Reviews (104)

Total of 104, showing 61-80
9.8

St Michael's Care has a Review Score of 9.8 (9.805) out of 10, based on 32 reviews in the last 2 years. Over all time St Michael's Care has 104 reviews.

Overall Experience

  • 89
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Review from A R (Son of Resident) published on 22 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at St Michael's care for 9 months.
My father went to St Michael's for end of life care. The home and the staff made an excellent job looking after him, his health improved significantly and it became a question of long term care. I can highly recommend St Michael's Care.

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Review from W G (Son of Resident) published on 10 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are superb and cared for my father amazingly. He was very fond of them and treated him with dignity and respect. Beautiful place, well kept and welcoming to all.

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Review from N A (Son of Resident) published on 27 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Room as always very neat and tidy, made to feel homely.
All staff pleasant and nurses giving updates on relatives.

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Review from Janet M (Niece of Resident) published on 27 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt went into St Michael's as 'end of life' care in March 2019 and sadly passed away 2nd November 2019. The staff provided such loving care and attention to her over the remaining months of her life. We remain very grateful to them all for their kindness.
Thank you.

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Review from B S (Son of Resident) published on 12 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with all aspects of the home.

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Review from S S (Sister of Resident) published on 6 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother spent the last few weeks of his life in St Michael's care where he experienced a safe and peaceful environment. This was thanks to the very high quality of care and support provided by all the staff for which I am very grateful.

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Review from Peter R (Son of Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was cared for by the nursing staff at St Michael's in the last few months of his life. He was treated with complete respect and dignity.
Dad suffered slight dementia and could be awkward at times, but the staff were always patient and kind, this gave our family such peace of mind knowing
he was in such good hands.
The care given at St Michael's is second to none and I would recommend them without any hesitation.

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Review from J M (Daughter of Resident) published on 9 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mother was a resident for five years and during that time we built up a good rapport with the staff. It was a difficult decision to make as a family for our Mum to become a resident of a care/nursing home, but our decision was the right one. My Mum was well cared for during her stay and we as a
family had no concerns for her well being. The care provided for our Mum was of a high quality and the support given to us as a family was second to none, especially when our mother needed palliative/ end of life care. I have no concerns over recommending St Michael's in the future, and I thank them all for all the high-quality care that was provided.

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Review from Alan B (Son of Resident) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ao pleased my mother had the right care at the end.

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Review from Derek B (Son of Resident) published on 14 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

St Michael's is a beautifully situated care home in a tranquil setting. The atmosphere is calm and peaceful.
The care my mother received in the last months of her life was kind, caring and professional. It is a difficult job and the staff here do it wonderfully well.
We were indeed lucky, as a family,
to have my mother so well cared for and we can't thank the staff enough for giving us peace of mind.

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Review from Rita C (Daughter of Resident) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother had a short stay at St Michael's but she was looked after and cared for excellently. Mum was very poorly but nothing was too much trouble for the staff at St Michael's. It was a very caring home and kept spotlessly clean. There was plenty going on and the social team didn't leave those out
who were unable to leave their rooms even if they went in and had a chat or read a book with them. Receptionist very kind and helpful.

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Review from Gill B (Daughter of Resident) published on 22 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was very well looked after by all the staff and they were friendly to all dad's visitors. I was impressed by the cleanliness and decor of the home and that there were many attractive and smaller rooms where residents could take visitors. The Garden Room was lovely and dad was able to sit in the
garden when the weather permitted. His own room was pleasant too. I thought it was a lovely place for dad to have respite care and he was happy being there. I don't know about the food, dad said he didn't eat much and it was bland.

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Review from Melodie C (Daughter of Resident) published on 20 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The end of life care my mother received was excellent, the staff are caring and treated the whole family with dignity during the last weeks of my mother's life. I would highly recommend this amazing nursing home and cannot say anything else but "thank you" for everything.

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Review from John W (Son of Resident) published on 8 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The support and care that my mother has been provided over a 5 month period has been amazing. The friendship of the staff provided was second to none as was their patience with my calls checking up on Mum. The consideration given to medical and palliative support was always well informed. I never had
any doubts that Mum was being looked after professionally in a well-provided environment.


I have marked the section 'Management' as 'Good' - the ward supervision, alerts of health deterioration, and administration of care, food, drink, cleaning and activities was excellent, but in my 5 months association with St Michaels, I had no contact to assess the home's 'Management', perhaps because the NHS was the funding provider. So neither can I rate 'Value for Money'.


I would want to thank many by name but this site asks me not to do so. The personal service Mum and my family received made the end of her life calm, enjoyable, pain-free, and dignified in every way that was possible.


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Review from Carol C (Daughter of Resident) published on 4 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into St Michael's Care for end of life care. The staff and home is just amazing and can't thank them enough for what they did for my mum, nothing was too much trouble. The care my mum received and the support to me was first class at such a painful time.

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Review from Ian L (Son of Resident) published on 22 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was under your care between Dec 2018 - March 2019.
The staff were on the whole very good and treated my mother with dignity and kindness. Unfortunately, the staff did not know my real mother's personality because it was affected by a terrible brain tumour. Thank you to everyone that cared
for my mum and now she is at peace away from all her suffering.

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Review from Nicky B (Daughter of Resident) published on 14 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Myself and my sister would just like to thank every last person involved with the care of our mother in her last three weeks of her life. From the receptionists, who were particularly helpful to us, to the hairdresser, the laundry staff, kitchen and of course the very long caring nursing staff who went
above and beyond in making our Mum's final days bearable for all of us. Thank you, thank you, thank you.

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Review from Patrick C (Son of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted for respite care and stayed for another six weeks. The staff quickly got to know her likes and dislikes and managed her path to good health with humour and great patience. Mum was encouraged to participate in the many activities, which meant that for the first time in many years
she was socialising. Her medical treatment was properly maintained and whenever I visited her she was clean and well groomed. St Michael's care does exactly that, care! Thank you.

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Review from Ian W (Son of Resident) published on 18 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot rate this care home any higher than excellent. Both my parents were residents and the care, dignity and personal care was outstanding. As a family we were very pleased we used St Michael's as it was incredibly comforting knowing that we had made the right decision to use St Michael's. The personal
touch of the treatment both my parents received was amazing and the way the family was treated was incredible. The staff were outstanding and so thoughtful at all times. I cannot say thank you enough for everything they did. The building was so clean and immaculate, you did not feel you were in a care home, more like a hotel. Thank you again.

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Review from Irene B (Wife of Resident) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't wish for better care. Staff treat my husband as a friend and not just another patient.
Always there for me with support when needed.

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Current Review Score: 9.8 (9.805)

Overview of Review Score

The Review Score of 9.8 (9.805) out of 10 for St Michael's Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.805 for St Michael's Care is calculated as follows: ( (325 Excellents x 5) + (21 Goods x 4) + (11 Satisfactorys x 3) + (7 Very Poors x 1) ) ÷ 364 Ratings = 4.805

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Michael's Care is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (7)

Rema

Rema Sankaran

Job Title: Home Manager

Joined: 2005

We are delighted to welcome Rema Sankaran as our home manager at St Michael’s Care.


Rema joins us with a wealth of experience, having started in the acute sector and worked globally in this field. Having joined St Michael’s in 2005 she quickly became an integral and valued member of the team, being promoted to Clinical Lead responsible for the nursing team. Her experience and knowledge of our home and the residents make her – we feel – the ideal person to lead the team and we are delighted for her. You can be assured of the very highest standards of person-centred care under Rema’s guardianship and we look forward to continuing the many years of success and great care that she has been a part of.


Sharon

Sharon Parker

Job Title: Accounts Manager

Joined: 2009

Sharon, our Office Manager has been a part of the team at St Michael's Care since February 2009.


She is friendly and has a welcoming approach, she is always willing to give advice, not only to the residents/relatives but to the staff too... she is the secret glue to our home!


Dawn

Dawn Erby-Weare

Job Title: Deputy Manager

Joined: 2017

Dawn was a qualified Nurse for over 20 years, previously working in the community with bundles of knowledge and experience.


She is our go-to lady when it comes to our online care plans and keeping our staff in check with their training.


Please remember the Management's door is always open should you need any support or advice!


Millie

Millie Parton

Job Title: Receptionist & Customer Relations Officer

Joined: 2011

Millie has been a part of the team at St Michael's Care since June 2011.


Millie started at St Michael's as a Health Care Assistant where she cared for our residents for over 6 years. She then became our Receptionist back in August 2017.


As the years have passed, Millie has worked hard and this time 4 years ago, alongside her Reception role she became our Customer Relations Officer where she looks after all our enquiries, holds viewings for the families of potential new residents and builds relationships with them to ensure a smooth admission into our home.
Millie also keeps our social media and website up to date with St Michaels events & activities, and builds relationships within the local community, alongside organising our open days and events.


Millie is enthusiastic, bubbly and friendly... Often described as an excitable puppy. Should you have any questions you will find her at the reception desk or hidden in the small library lounge on Botany Bay.


Emma

Emma Harris

Job Title: Senior Administrator

Joined: 2013

Emma has been a part of the team here at St Michael's for 10 Years.


Emma started at St Michael's as a Senior Health Care Assistant on nights where she cared for our residents for 4 years, she then went on to be our Receptionist for 2 years.


6 years on from joining the team, Emma has progressed to our Senior Administrator, she shares the finance office with Linda and together they make a fab team.


Emma is friendly, chatty and always willing to help others... so, although she is hidden away in her office upstairs, remember the door is always open should you have any financial questions.


Gina

Gina Minter

Job Title: Housekeeper

Joined: 2011

Gina has been a member of St Michaels for 12 years.


When she first joined the team she was a Healthcare Assistant, and she cared for our residents for 9 years before changing roles to be our Housekeeper.


Gina takes pride in her work to ensure that our home is cleaned to a professional standard and although her role changed 3 years ago, she still has that caring side, she is bubbly and friendly and engages well with our residents whilst cleaning their rooms and helps in any way she can.


Holly

Holly Stevens

Job Title: Healthcare Assistant

Joined: 2022

Holly has only been a part of the team here at St Michael's Care as a Health Care Assistant for 6 months.


Although Holly has not been with us long and did not have previous experience with care work, she has certainly fit right into the role with her caring and compassionate personality.


Holly was keen to become a Health Care Assistant alongside going to University to study Psychology and is due to graduate this year. Once Holly has graduated, she then wishes to further her education by completing her NVQs in Health & Social Care here at St Michael's.


With the training and support from the team here, Holly has fitted in very well.


Thank you Holly for all your hard work.