The perfect place. Thank you to you all for giving my mum so much.
Shirley W (Daughter of Resident)
St Michael's care does exactly that, care! Thank you.
Patrick C (Son of Resident)
The staff were outstanding and so thoughtful at all times. I cannot say thank you enough
Ian W (Son of Resident)
These fees are all inclusive for food and drinks and also include a daily newspaper, weekly hairdresser & 6 weekly chiropodist appointments.
St. Michaels welcomes visitors at anytime, however it's asked if visiting after 8pm you call first.
Parking is available in the car park and street.
St Michael's Care has a Review Score of 9.8 (9.805) out of 10, based on 32 reviews in the last 2 years. Over all time St Michael's Care has 104 reviews.
Review from S W (Daughter of Resident) published on 8 November 2016
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Dave J (Brother of Resident) published on 13 September 2016
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Cheryl P (Friend of Resident) published on 5 September 2016
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Mark Tansley, Director at St Michael's Care
We welcome the comments provided and would highlight that since the purchase of St Michaels Care by Arcus Capital LTD in April 2016, there has been a number of changes implemented to improve both the quality of care and the resident's facilities. In July 2016 we started on a 12 month refurbishment program of all the bedrooms, communal lounges and dining rooms at St Michaels, which will included a replacement of all bed linen and towels etc. In addition to improving the quality of the facilities at St Michaels, we have also expanded the team with the recruitment of a new activities organiser to improve the quality of life for our residents, plus a reception team. We believe this, along with our commitment to regular reviews of care and nurse staffing levels, will ensure that the quality of care remains high at St Michaels and that we continue to build on the “Good” rating provided by CQC earlier in 2016.”
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Takanao I (Husband of Resident) published on 22 August 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.8 (9.805) out of 10 for St Michael's Care is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 32 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.805 for St Michael's Care is calculated as follows: ( (325 Excellents x 5) + (21 Goods x 4) + (11 Satisfactorys x 3) + (7 Very Poors x 1) ) ÷ 364 Ratings = 4.805
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for St Michael's Care is based on 31 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 31 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 Apr 2023
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: Home Manager
Joined: 2005
We are delighted to welcome Rema Sankaran as our home manager at St Michael’s Care.
Rema joins us with a wealth of experience, having started in the acute sector and worked globally in this field. Having joined St Michael’s in 2005 she quickly became an integral and valued member of the team, being promoted to Clinical Lead responsible for the nursing team. Her experience and knowledge of our home and the residents make her – we feel – the ideal person to lead the team and we are delighted for her. You can be assured of the very highest standards of person-centred care under Rema’s guardianship and we look forward to continuing the many years of success and great care that she has been a part of.
Job Title: Accounts Manager
Joined: 2009
Sharon, our Office Manager has been a part of the team at St Michael's Care since February 2009.
She is friendly and has a welcoming approach, she is always willing to give advice, not only to the residents/relatives but to the staff too... she is the secret glue to our home!
Job Title: Deputy Manager
Joined: 2017
Dawn was a qualified Nurse for over 20 years, previously working in the community with bundles of knowledge and experience.
She is our go-to lady when it comes to our online care plans and keeping our staff in check with their training.
Please remember the Management's door is always open should you need any support or advice!
Job Title: Receptionist & Customer Relations Officer
Joined: 2011
Millie has been a part of the team at St Michael's Care since June 2011.
Millie started at St Michael's as a Health Care Assistant where she cared for our residents for over 6 years. She then became our Receptionist back in August 2017.
As the years have passed, Millie has worked hard and this time 4 years ago, alongside her Reception role she became our Customer Relations Officer where she looks after all our enquiries, holds viewings for the families of potential new residents and builds relationships with them to ensure a smooth admission into our home.
Millie also keeps our social media and website up to date with St Michaels events & activities, and builds relationships within the local community, alongside organising our open days and events.
Millie is enthusiastic, bubbly and friendly... Often described as an excitable puppy. Should you have any questions you will find her at the reception desk or hidden in the small library lounge on Botany Bay.
Job Title: Senior Administrator
Joined: 2013
Emma has been a part of the team here at St Michael's for 10 Years.
Emma started at St Michael's as a Senior Health Care Assistant on nights where she cared for our residents for 4 years, she then went on to be our Receptionist for 2 years.
6 years on from joining the team, Emma has progressed to our Senior Administrator, she shares the finance office with Linda and together they make a fab team.
Emma is friendly, chatty and always willing to help others... so, although she is hidden away in her office upstairs, remember the door is always open should you have any financial questions.
Job Title: Housekeeper
Joined: 2011
Gina has been a member of St Michaels for 12 years.
When she first joined the team she was a Healthcare Assistant, and she cared for our residents for 9 years before changing roles to be our Housekeeper.
Gina takes pride in her work to ensure that our home is cleaned to a professional standard and although her role changed 3 years ago, she still has that caring side, she is bubbly and friendly and engages well with our residents whilst cleaning their rooms and helps in any way she can.
Job Title: Healthcare Assistant
Joined: 2022
Holly has only been a part of the team here at St Michael's Care as a Health Care Assistant for 6 months.
Although Holly has not been with us long and did not have previous experience with care work, she has certainly fit right into the role with her caring and compassionate personality.
Holly was keen to become a Health Care Assistant alongside going to University to study Psychology and is due to graduate this year. Once Holly has graduated, she then wishes to further her education by completing her NVQs in Health & Social Care here at St Michael's.
With the training and support from the team here, Holly has fitted in very well.
Thank you Holly for all your hard work.
