Milward House, Tunbridge Wells

Rooted in the Christian faith, life at Milward House supports residents to live fulfilled lives in their later years. They provide excellent, personalised care which supports residents to flourish in older age.

Milward House has an active social life in which residents can take part or follow their own pursuits. They appreciate that each resident has their own individual interests, hobbies and pastimes, and they endeavour to support residents to maintain this important part of their lives. Residents are encouraged to lead the lifestyle that they choose, doing as much or as little as they want - residents can simply choose to put their feet up with a daily paper (by arrangement) or a good book from the home’s own collection.

Their weekly programme includes activities such as board games, annual holiday week, hymn singing, food events, flower arranging, arm chair exercises and craft classes. There are also coffee mornings, clothing and book sales by mobile outlets and visits by local Christian choirs and musicians. A hairdresser visits once a week. A team of ‘Friends’ of the home support and befriend residents by coming to see them on a regular basis. In addition, residents benefit from the involvement in the life of the home from likeminded Christians living in the Retirement Living housing units on site.

Their Christian background is at the heart of both their values and their actions. At Milward House they try to create a community where Christian worship, prayer and support are a core part of daily life. They have morning devotions Monday – Friday, Sunday services, a monthly communion service and monthly Residents prayer meeting. There are a number of churches of various denominations within easy reach of the home.

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Care Provided by Milward House

Primary Care Categories
Dementia
Older Person Care
Respite Care

Care Types Provided
Dementia Residential Care
Residential Care
For a maximum of 28 Service Users
Voluntary / Not for Profit Owned

Dementia Care Types
What are the different dementia care types?
Mild Dementia
Moderate Dementia
Advanced/Complex Dementia

Care Offered
Alzheimer's
Asperger Syndrome
Autism/ASD
Bipolar/Manic Depression
Colitis & Crohn's Disease
COPD/Pulmonary Disease
Down Syndrome
Head/Brain Injury
Hearing Impairment
Korsakoff Syndrome
Orthopaedic
Parkinson's Disease
Profound & Multiple Learning Disabilities
Speech Impairment
Stroke
Visual Impairment

Other Care Provided
Convalescent Care
End of Life Care
Independent Living Training
Own GP if required
Palliative Care
Sheltered Housing

Good to Know

Group/Owner
Pilgrims Friend Society

Person in charge
Sarah Bayliss (Care Manager)

Local Authority / Social Services
Kent County Council ( click for contact details)

Admission Criteria
- Residents must be supportive of our Christian ethos and activities
- Ages 65+

Room Information
- Single Rooms (28)
- Couples/Companion Rooms (0)
- Single Rooms with ensuite Wet Room (2)

Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2017
- Number of floors: 3

Funding & Fees Guide for Milward House

Funding Types Accepted
Self funding (Private)
Local Authority with Top-Up
Local Authority
NHS Continuing Healthcare (CHC) Funding

Weekly Charges per Person
- Self-Funded Residential Care £1,382 – £1,699
- Self-Funded Residential Dementia Care £1,699 – £1,699
- RESPITE Self-Funded Residential Care £1,465 – £1,628
- RESPITE Self-Funded Residential Dementia Care £1,801 – £1,801
Our fees are charged per person, per week. We do not require a deposit and we do not require a guarantor. This will include the provision of personal care, food and drink (including snacks), heating, lighting, equipment, laundry, insurance of personal items (except individual items worth more than £1,000), and
in-house activities.
(these prices are only a guideline, please contact Milward House to find out the exact price for your requirements)

Facilities

Close to Local shops
Gardens
Lift
Near Public Transport
Own Furniture if required
Phone Point in own room
Residents Internet Access
Residents Kitchenette
Smoking not permitted
Stairlift
Television point in own room
Wheelchair Access

Visiting
Informal visits welcome by appointment. Relatives and friends welcome to visit at any time during the day, and the opportunity to purchase a meal in the home if they wish to do so, by prior arrangement.

Parking
Limited parking available at the home so do check with the home if you are planning to travel by car.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Feb 2018

Overall
Good

Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

Sarah Bayliss

Job Title: Registered Care Manager

Joined: 2024

Sarah started out in retail but moved into care, firstly in Yeovil Hospital and then in residential care where she continued to learn and gained a level 3 in Social Care. Since then, Sarah has not looked back and continued to build a career, acquiring a vast array of knowledge, skills and experience. Sarah moved to Kent to work at Milward House in early 2024.

Sid Martin

Job Title: Business Manager

Joined: 2023

Sid joined the team at Milward House in January 2023. He has attended his church since coming to faith over 25 years ago and led the youth group in the early 2000s. After working for a decade as a chef, he served as a church administrator for more than 15 years where he gained useful skills and experience around finance, premises concerns, safeguarding etc. which he is keen to use to bless all at Milward House.

He lives with his wife, two of their five grown-up children, and a one-eyed cat named Horatio. He is a keen cyclist and has cycled from London to Amsterdam to raise funds for the National Autistic Society.

Susan Schibli

Job Title: Activities and Community Engagement (ACE) Facilitator

Susan was born and brought up in Geneva, Switzerland and came to the UK in 1989. After working for many years as a vet, she became a foster parent, then moved into a role as a teaching assistant working with those with special needs. She has also spent time as a hospital chaplain.

As Activities & Community Engagement (ACE) Facilitator for Milward House, Susan organises and coordinates activities across the home for groups and individuals to enhance spiritual, social, mental and physical well-being.

This includes managing a team of volunteers who support activities.

Milward House Reviews (23)

Total of 23, showing 21-23

9.8

Milward House has a Review Score of 9.8 (9.795) out of 10, based on 20 reviews in the last 2 years. Over all time Milward House has 23 reviews.

Order by:

Review from Gillian W (Daughter-in-law of Resident) published on 23 May 2022
Submitted via Postal Card • Report

Overall Experience

We are kept well informed about Mum's health. The staff are very welcoming and friendly. They are kind and look after Mum well, one even sitting with her through the night when she was ill. We are very happy with the care given to Mum.

Reply from Vanessa Nicholls, Business Manager at Milward House

Thank you for your kind words. It is a pleasure to have your mum living with us.

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J W (Brother of Resident) published on 14 April 2022
Submitted via Postal Card • Report

My brother is suffering from vascular dementia and Alzheimers and moved into Milward House in late February.
I have found the home to be excellent in terms of meeting my brother's needs. The staff have been very attentive to his needs and the management are very caring and supportive. It is a predominantly

Christian home which is ideal for my brother who has always maintained a strong faith. It is not the most modern of homes in terms of facilities but this is more than made up for by the caring and loving atmosphere.

Reply from Vanessa Nicholls, Manager at Milward House

Thank you for your great review - it has been a pleasure getting to know your brother and the family over the last few weeks.

Review from Andy S (Nephew of Resident) published on 15 September 2021
Submitted via Postal Card • Report

Welcomed by name. Comfortable, clean room to meet residents.

Current Review Score: 9.8 (9.795)

Overview of Review Score

The Review Score of 9.8 (9.795) out of 10 for Milward House is based on a) the Average Rating and b) the number of positive Reviews.

a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months: