Miramar Care Home - Avery Healthcare

165 Reculver Road, Beltinge, Herne Bay CT6 6PX
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9.4 92 Reviews
  • Miramar Care Home - Avery Healthcare, Herne Bay
The Miramar Care Home in Kent enjoys the perfect location on Herne Bay's panoramic seafront with beautiful sea views and offers quality award-winning care in luxurious surroundings. The team at the Miramar offer a warm welcome to all.

Couples and companions are warmly welcomed to the home where their well-being, comfort, and happiness are top priority.

Miramar is a purpose-built care home with a variety of apartments including independent living apartments, offering exceptional accommodation which is affordable and is of a very high standard. The home offers, residential, respite and dementia care.

The home is far from typical and offers a variety of different options including a cosy en-suite studio, one and two-bedroom apartments, which have a separate lounge and kitchen with a full en-suite wet room. It is unique as it offers double the space of most care homes and is ideal for those wanting extra room or couples who want to stay together. Apartments come unfurnished allowing residents to bring those special pieces of their home with them.

Life at the Miramar is all about making it feel like home. Facilities include a beautifully landscaped garden, four lounges to relax in, including a coastal lounge with stunning sea views and a comfy coffee lounge, ideal for visiting families. Residents can also catch a film in Mirarmar's very own cinema room.

The home has a licensed restaurant with a menu being dictated by current residents. There is also an extensive range of activities which provides trips out, visiting speakers, one-to-one, with all activities again being chosen by the home's own resident committee.

Residents at the home can also indulge in having their nails and hair done in the dedicated hair salon & spa room.

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Care Provided by Miramar Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 108 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Louise Vickers (Home Manager)
  • Admission Criteria
    • Ages 64+
  • Room Information
    • Single Rooms (72)
    • Couples/Companion Rooms (18)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012
    • Number of floors: 3

Funding & Fees Guide for Miramar Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • Self-Funded Residential Dementia Care from £1,450
    • RESPITE Self-Funded Residential Care from £1,450
    • RESPITE Self-Funded Residential Dementia Care from £1,550
  • (these prices are only a guideline, please contact Miramar Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Miramar Care Home - Avery Healthcare Reviews (92)

Total of 92, showing 1-20
9.4

Miramar Care Home - Avery Healthcare has a Review Score of 9.4 (9.386) out of 10, based on 25 reviews in the last 2 years. Over all time Miramar Care Home - Avery Healthcare has 92 reviews.

Overall Experience

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Review from S A (Husband of Resident) published on 25 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We researched and visited a considerable number of care homes before choosing Miramar as not our closest but the best.
It is characterised by smiles and helpfulness with facilities like those of a good hotel. It is much appreciated by my wife. She agrees with this assessment.
As a visitor, though
a frequent one, it is difficult to choose between good and excellent below, especially without current comparison, value for money particularly so. The horrendous sums critically decimating life savings and meagre pensions inflict pain and worry though we know overheads are high in a criminally underfunded sector.

Reply from Louise Vickers, Manager at Miramar Care Home - Avery Healthcare

Thank you so much for your kind review we are so pleased that both you and your wife are happy with the care and facilities at Miramar, I will pass your feedback on to the team.


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Review from M B (Son of Resident) published on 24 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

We have found in the last eighteen months a decline in overall satisfaction. My father has had issues with these on the whole have been dealt with. However, he has complained about rough treatment in the mornings and has said he is not woken for meals at some times. Overall, just needs a little attention
to people in your care, so they feel better, other than just someone who is there.

Reply from Louise Vickers, Manager at Miramar Care Home - Avery Healthcare

We are sorry to hear that this has been your perception of your fathers care, as we always strive to provide the highest standards of support to our residents. We would welcome the opportunity for you to come in and meet with us so we can listen to your concerns directly and work together to ensure you feel reassured about your father's care. If you would like to discuss any specific concerns further, please don't hesitate to reach out to me directly. Your input is important to us as we continuously aim to improve our services for those living in the home.


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Review from J P (Daughter of Resident) published on 17 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom is approaching her third year at Miramar. She is generally happy and settled. The manager is excellent and overall the leadership and management is incredibly good. The home is clean and tidy at all times and I feel welcome when I visit. Mom has all she wants and is always very well supported
having access to a GP when needed. The care plan is clear and thorough. The shining feature is the well-being activities which are varied and happen twice a day making my mum's life positive and purposeful. Whilst the menu and activities cannot please all the people all the time, generally the standard is good.

Reply from Louise Vickers, Manager at Miramar Care Home - Avery Healthcare

Thank you for your kind review, we are so glad that both you and Mum are happy at Miramar. I will pass your wonderful comments onto the care, wellbeing and housekeeping teams.


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Review from D H (Son of Resident) published on 4 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

The care my mother has directly received has been good. My issue with the Miramar has been the loss of two gold necklaces from my mother. The first went missing in 2023 and the second in 2024. These were necklaces she never took off and I fear were taken from her. Her dementia makes her unaware of them
being missing. The first was my father's wedding ring and therefore huge sentimental value.

Reply from Louise Vickers, Manager at Miramar Care Home - Avery Healthcare

Thank you for sharing your feedback. I can understand how concerning it must be to have sentimental items go missing. While I have been the manager at Miramar since April 2024 and wasn't previously aware of this. I want to assure you that I take matters like this very seriously. I would like the opportunity to discuss this with you and understand more about your experience. Please feel free to reach out to me directly, and I would be happy to talk through any concerns you may have.


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Review from S B (Daughter of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are friendly and concerned for residents' comfort and well-being. Lots of activities to engage most of the residents and interesting trips out. Beautiful gardens and lots of activity groups. The well-being team are lovely and always jolly. The cakes for tea time are exceptional. The carers are
always happy t help. All are very welcoming.

Reply from Louise Vickers, Manager at Miramar Care Home - Avery Healthcare

Thank you for your kind review we are so pleased that you and mum are happy with the care, environment and activities at Miramar. I will pass your comments on to the team.


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Review from K A (Husband of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On bthe whole, very content.
My wife is well looked after and appears to have lost weight, given that she has more exercise and recovered her mobility rapidly following her accident prior to arriving at Miramar.
If I have a quibble, I guess it would be that sometimes it appears that staff are not
always as coordinatded with and others as they could be.

Reply from Louise Vickers, Manager at Miramar Care Home - Avery Healthcare

Thank you we are glad your wife has been able to regain her mobility and improve her levels of health and fitness since residing at Miramar. If you would like to speak to give some more specific feedback around coordination please pop in to speak with me on your next visit to the home.


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Review from P H (Son of Resident) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst the service and activities were always good, since the introduction of the new manager the conditions, activities and seating arrangements have improved substantially, all the staff are very friendly and helpful. Most importantly Mum is very happy and settled in her new home. She arrived with
mild dementia which has deteriorated and the help and love she receives is invaluable and ensures all her family are safe in the knowledge that she is in the right place and they do not need to worry. It is like a first-rate hotel but with great medical support and daily life enrichment events. So good!

Reply from Louise Vickers, Manager at Miramar Care Home - Avery Healthcare

Thank you so much for your review, I will pass your lovely comments on to the team, it is our absolute pleasure to care for your mum. We are so glad that both Mum and the family are happy with the care here at Miramar.


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Review from J A (Resident) assisted by family/friend published on 31 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find it very comfortable. All the staff are helpful and kind. I find the food pretty good. We have lots of entertainment which is enjoyable.

Reply from Louise Vickers, Manager at Miramar Care Home - Avery Healthcare

Thank you for your review we are so glad you are enjoying your stay with us at Miramar, I will pass your feedback to our team.


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Review from John N (Wife of Resident) published on 24 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been at Miramar Care Home since September 2023, with dementia. She has received excellent care from all the staff. The staff treat all residents with dignity and friendliness, and are so patient. The facilities are excellent and the activities team provide inclusive entertainment for all
abilities. Over the last year, all the staff from all departments, have gone from strength to strength. Overall, I would say that Miramar is the premium care home in the area.

Reply from Louise Vickers, Manager at Miramar Care Home - Avery Healthcare

Thank you so much for your wonderful review, we are so glad you feel your wife is well cared for at Miramar, it is our absolute pleasure to care for her. I will pass your lovely comments on to the team.


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Review from Jane F (Daughter of Resident) published on 24 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has a very comfortable apartment with patio doors out onto the garden. This is very important to her. Activities are good regular and help to break up the day. Carers are polite encouraging and cheery. I have witnessed some entering mum's room without knocking, several times (as I'm there) - this
is not acceptable. Most knock before entering. Mum has had a lot of trouble recently with unacceptable behaviour. This has been resolved.

Reply from Louise Vickers, Manager at Miramar Care Home - Avery Healthcare

We are glad Mum has now settled and is happy at Miramar, and enjoys the best use of the facilities and activities on offer, we are sorry that you have experienced staff not knocking on Mum's door before entering, all staff are provided with training about privacy dignity and respect we will continue to visit this subject at our monthly staff meetings.


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Review from P R (Resident) published on 24 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Helpful and caring.

Reply from Louise Vickers, Manager at Miramar Care Home - Avery Healthcare

Thank you for your kind review, we are glad that you are happy at Miramar.


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Review from S B (Daughter of Resident) published on 18 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has Alzheimer's and has excellent care at the Miramar. All the team have been amazing and very caring. I am always greeted with a smile and an update on Mum's health and activities. I am so happy with everyone and everything at the Miramar.

Reply from Louise Vickers, Manager at Miramar Care Home - Avery Healthcare

Thank you for your kind review, We are so glad both you and Mum are happy with her care here at Miramar, it is our absolute privilege to support her. I will pass your thanks on to the whole team.


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Review from Lesley C (Wife of Resident) published on 8 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my husband's second stay in Miramar for 1 week of respite. He settled in a lot quicker this time as he's getting familiar with it. I find it very easy to visit him and come and go from the home. I feel very comfortable with how its laid out inside, lovely facilities. The staff are lovely and
I know he's well taken care of. Thank you again Miramar.

Reply from Louise Vickers, Manager at Miramar Care Home - Avery Healthcare

Thank you we are so glad that your husband enjoyed his stay with us at Miramar Care Home, I will pass your lovely comments on to the staff team. We look forward to seeing you both again soon.


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Review from T B (Daughter of Resident) published on 11 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has stayed here twice a year for respite care serval times over the last few years, even before Covid and has always enjoyed her stay. The staff and management are very caring and help her with all her needs.

Reply from Louise Vickers, Manager at Miramar Care Home - Avery Healthcare

Thank you for your kind review, I will pass this on to the team and hope to see you again soon.


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Review from Richard D (Son of Resident) published on 26 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care and treatment is good overall, in often testing circumstances/situations. I have been impressed by the range of activities available to residents and would be keen to see an increased number where possible. The trips are an important option and pleased to hear the variety will continue to be
improved.
The Miramar Care Home and its staff provide a caring and safe environment for the residents, providing confidence for the relatives.

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Review from R T (Respite Resident) assisted by family/friend published on 26 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a really nice stay and thought the staff were really good. I was well cared for and the food was really good. Also, I had a really nice trip out in the minibus to the garden centre on the Friday with a cup of tea there as well. Really enjoyed my stay.

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Review from M B (Son of Resident) published on 7 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Have issues with being informed when my father has been ill, communication throughout is poor. When calling by phone messages are not being relayed either to my father or staff. Room not cleaned regularly as discussed once a month. carpet in the main area has been stained for over a year. Not a good
impression to any new guests etc. Activities are limited for those less able.

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Review from J B (Daughter of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Miramar 6 months ago at the age of 92, previous to this she had lived independently in her own home so it was a significant change for her. Having looked at a number of care homes, the Miramar was by far the best, we were offered a choice of apartments and the process of moving her
there was quick and efficient.
The staff at all levels have been excellent, with a care plan being tailored to her needs, encouragement to join in the many activities, great food, and efficient cleaning and laundry services.
The care team are excellent, treating her with kindness and dignity. Any health issues are attended to promptly and the family contacted/updated.
Having an apartment with her own front door (and furnished with her own things) rather than just a bedroom certainly makes it feel must more like independent living than a care home but with all the benefits of having assistance available 24/7 if and when needed.

Reply from Sarah Eves, Manager at Miramar Care Home - Avery Healthcare

Many thanks for your lovely review of Miramar care Home. Your feedback is very valuable to us, to connect with our families.


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Review from A L (Daughter of Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall a good and caring residential care facility. Good care is taken of my Mum. Very friendly staff, very attentive. Activity staff are very encouraging. Reception very kind and helpful. All caring and nursing staff are excellent.

Reply from Sarah Miramar, Manager at Miramar Care Home - Avery Healthcare

Thank you for your very kind review of Miramar Care Home.


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Review from C G (Daughter of Resident) published on 13 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum says she feels very comfortable and that the home is friendly. Mum feels her care is 'ok', very good. As her daughter, I feel she could do with more interaction. she is quite isolated in her room now that she is more disabled. She would benefit from some therapeutic interaction (music therapy) as
she comes alive with music and singing. Possibly on a one-to-one basis or small group.

Reply from Sarah Miramar, Manager at Miramar Care Home - Avery Healthcare

Thank you for your kind review of Miramar care home. We have a very varied programme for our well-being team which covers a variety of different interests of all residents. We hold entertainment from an external provider to provide live music to our residents on a regular basis which also incorporates the residents being able to join in during the music. All of our residents have a choice if they would like to participate in the well-being programme and if they prefer to have time in their apartment there is also structured 1:1 with the well-being team and the care team.


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Current Review Score: 9.4 (9.386)

Overview of Review Score

The Review Score of 9.4 (9.386) out of 10 for Miramar Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.386 for Miramar Care Home - Avery Healthcare is calculated as follows: ( (167 Excellents x 5) + (87 Goods x 4) + (37 Satisfactorys x 3) + (6 Poors x 2) + (1 Very Poors x 1) ) ÷ 298 Ratings = 4.386

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Miramar Care Home - Avery Healthcare is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 108 registered maximum number of service users is 21.6, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (18)

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Frequently Asked Questions about Miramar Care Home - Avery Healthcare

What types of Care is Miramar Care Home - Avery Healthcare registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Miramar Care Home - Avery Healthcare provide?

Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Miramar Care Home - Avery Healthcare have?

There are 72 Single Rooms and 18 Couples/Companion Rooms.

What are the Facilities & Services at Miramar Care Home - Avery Healthcare?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Miramar Care Home - Avery Healthcare to the centre of Herne Bay?

1.5 mile(s) as the crow flies, distance by road may be significantly further.