Review from Susan R (Daughter of Resident) published on 27 June 2023
Submitted via Website • Report

Overall Experience

It is so reassuring to know that our beloved mum is so well looked after at Miramar Care Home. As soon as we arrive the reception team are so welcoming and know all the residents very well. The catering team take the time to chat with everyone and seem to know dietary preferences without referring to

a list. There's an extensive range of menus and it's beautifully cooked. Extra care is taken when laying the tables to make meals special. The activity team bring such energy and creativity to their work ensuring there's something fun for everyone.
The care team who look after Mum are simply brilliant. They have certainly found their vocation as they are all so caring, thoughtful and patient. They speak to residents as they would a valued friend and have a great connection with the diverse range of personalities. We were just amazed how they supported Mum when she returned from hospital and was very ill. We can't praise or thank them enough.

Reply from Sarah Miramar, Manager at Miramar Care Home - Avery Healthcare

Thank you for your lovely review, our team always go above expectations to ensure our residents and families are well looked after.

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Review from Alan M (Husband of Resident) published on 27 June 2023
Submitted via Website • Report

Overall Experience

I am delighted with the care that my wife receives. All of the staff understand her dementia and show kindness in all aspects of her life at Miramar. Also, they support the family in a very positive way having established a good relationship.

Reply from Sarah Miramar, Manager at Miramar Care Home - Avery Healthcare

Thank you for your review of Miramar, we are very pleased to give individualised support to your wife and family.

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Review from Wendy C (Niece of Resident) published on 2 June 2023
Submitted via Website • Report

Overall Experience

It was my uncle's 85th birthday and the head chef made the most beautiful cake for him. Uncle had 7 family members and the head chef provided a beautiful buffet. The family were absolutely amazed at how the event was set up. The food was stunning. We were all looked after so well by all the staff at

the home and this made his day so special.

Reply from Sarah Miramar, Manager at Miramar Care Home - Avery Healthcare

Thank you so much for the beautiful review, we always plan to make the birthdays so special at the Miramar for the residents and the families to enjoy.

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Review from H T (Friend of Resident) published on 4 April 2023
Submitted via Postal Card • Report

Overall Experience

Friendly and caring staff. The care home is clean and well looked after. My friend speaks highly of everyone although says there is never enough staff. I am also told communication between staff is not always very good, especially when there is an issue. Other than that they are very happy there and

comfortable and looked after, classes it as home.

Reply from Sarah Eves, Home Manager at Miramar Care Home - Avery Healthcare

Thank you for taking the time to review Miramar Care Home. We are delighted to hear how satisfied you are with our home. Our housekeeping team take great pride in making the home clean and welcoming for residents, staff and visitors alike. We always endeavour to respond to feedback and to create a positive experience. Best wishes.

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Review from K T (Son of Resident) published on 3 April 2023
Submitted via Postal Card • Report

Overall Experience

Mum is well looked after and seems happy and settled. She enjoys the food and the activities and trips which are on offer. Staff were particularly helpful in getting her ready to leave early one morning for an operation. The receptionists are very friendly and helpful. There have been occasional communication

problems, both in terms of managers being passed on and financial arrangements.

Reply from Rachel Aran, Marketing Administrator at Miramar Care Home - Avery Healthcare

Thank you for taking the time to give your valuable feedback, it is truly invaluable to us and our staff team. We are pleased to hear that your mum is happy and settled living with us, as part of our loving care community. We apologise if you have felt there has been a lack of communication, we always endeavour to respond to feedback and create a positive experience. Best wishes.

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Review from J W (Daughter of Resident) published on 16 March 2023
Submitted via Website • Report

Overall Experience

Mum seems comfortable but as dementia progresses she has difficulty expressing herself. However, she is always clean and well-dressed and enjoys the food, has made friends and appears happy when I visit. Mum is encouraged to join in with activities and tries to participate wherever possible. The team

of carers are all more than happy to assist with her needs.

Reply from Rachel Aran, Marketing Administrator at Miramar Care Home - Avery Healthcare

Thank you for taking the time to review Miramar Care Home in Herne Bay. Your feedback is truly invaluable to us and our staff team, who go over and above the standards on a daily basis in order to provide an exemplary level of care. It is a true pleasure to care for your mum, giving you and your family the peace of mind that you deserve. Best wishes.

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Review from J F (Son of Resident) published on 13 March 2023
Submitted via Postal Card • Report

Overall Experience

Overall very pleased and particularly with the noticeable efforts given for my mum's birthday.

Reply from Rachel Aran, Marketing Administrator at Miramar Care Home - Avery Healthcare

Thank you for taking the time to review Miramar Care Home in Herne Bay. It was a true pleasure to be able to celebrate your mum's birthday with her, in the loving care community that we create. Thank you for your kind feedback. Best wishes.

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Review from David B (Son of Resident) published on 9 March 2023
Submitted via Website • Report

Overall Experience

It has been a very warm welcome. My ninety-five year old mother was anxious about coming into a care home but her fears were allayed straight away. The care home is clean, spacious, well decorated and obviously, well run.

Reply from Rachel Aran, Marketing Administrator at Miramar Care Home - Avery Healthcare

Thank you for taking the time to review Miramar Care Home in Herne Bay. We are delighted to hear that your mother has soon settled into the loving care community that we create, giving you and your family the peace of mind that you deserve. We understand that moving a loved one into care can be upsetting for everyone involved, therefore we aim to make the transition as smooth as possible. We look forward to seeing you on your next visit. Best wishes.

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Review from Margaret H (Respite Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience

Suffered broken humerus (arm). Treated medically but needed care as I live alone. Very impressed with caring, friendly staff all willing to help.

Reply from Rachel Aran, Marketing Administrator at Miramar Care Home - Avery Healthcare

Thank you for taking the time to review Miramar Care Home in Herne Bay. We are delighted that we were able to help you in a time of need whilst you recuperated. Your feedback is truly invaluable to us and our staff team. Best wishes, Rachel.

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Review from B S (Daughter-in-law of Resident) published on 15 February 2023
Submitted via Postal Card • Report

Overall Experience

We contacted Miramar Care Home at very short notice as my 95-year-old mother-in-law needed to be discharged from the hospital. I was able to get the information I needed swiftly and my mother-in-law was admitted within 48 hours. Communication is good and I was able to check in regarding y mother-in-law

if unable to visit. The home is a cut above others I have visited from the rooms, food and activities to, most importantly, the staff who have cared for her.

Reply from Rachel Aran, Marketing Administrator at Miramar Care Home - Avery Healthcare

Thank you for taking the time to review Miramar Care Home in Herne Bay. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. Our housekeeping team take great pride in making the home clean and welcoming for residents, staff and visitors alike. Thank you for your kind words. Best wishes.

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Review from Derek H (Son of Resident) published on 13 February 2023
Submitted via Postal Card • Report

Overall Experience

Excellent facilities. Very welcoming, fantastic staff. My father has settled in very well, made lots of friends and seems very happy. The food is excellent. Reminds us of a five-star hotel.

Reply from Rachel Aran, Marketing Administrator at Miramar Care Home - Avery Healthcare

Thank you for taking the time to review Miramar Care Home in Herne Bay and for your amazing 5-star rating. We are delighted to hear how happy you are with the care your father has received from our dedicated staff team since being a part of our loving care community, giving you and your family peace of mind. It is also pleasing to hear that he has soon settled into his new surroundings, is enjoying the choice of tasty meals and is making firm friends/acquaintances. Best wishes,

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Review from M J (Niece of Resident) published on 7 December 2022
Submitted via Postal Card • Report

Overall Experience

We have visited on several occasions and have head a positive experience. We were welcomed in a very pleasant and professional way. The home was looking clean and tidy.

Reply from Rachel Aran, Marketing Administrator at Miramar Care Home - Avery Healthcare

Thank you for taking the time to review Miramar Care Home in Herne Bay. We are delighted to hear how satisfied you are with your visits to the home. Our housekeeping team take great pride in making the home clean and welcoming for residents, staff and visitors alike. We look forward to seeing you on your next visit. Best wishes.

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Review from D A (Resident) published on 26 July 2022
Submitted via Postal Card • Report

Overall Experience

I felt very welcomed and like that it is all first-name terms. I think there could be more visual aids for residents with dementia such as clocks in the dining room and lounge, and calendars.
The food is good and the staff excellent.
The laundry service is very good.
Overall, I am very satisfied

with the support I receive.

Reply from Amanda Odd, Home Manager at Miramar Care Home - Avery Healthcare

Thank you for taking the time to review Miramar Care Home in Herne Bay. I would like to confirm that your comments have been fed back to the team. We thoroughly enjoy your company at Miramar and there is never a dull moment when you are around. Thank you for making us smile on a daily basis.
Best wishes,

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Review from Susan B (Daughter of Resident) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience

Very happy with the care and attention my mum receives. Mum moved in during the first lockdown in 2020 and everyone made this transition as easy as possible.

Reply from Rachel Aran, Marketing Administrator at Miramar Care Home - Avery Healthcare

Thank you for taking the time to review Miramar Care Home. Your kind words are truly invaluable to us and our staff team are so delighted to hear how satisfied you are with the exceptional level of care your mother has received. Our highly trained staff team always ensure to go over and above the standards to make all our residents feel at home/welcome in the loving community that we create. Best wishes.

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Review from Elaine M (Sister-in-law of Resident) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience

This is a very good home, facilities and rooms are very good. Staff are excellent and treat residents with kindness and respect. I would highly recommend.

Reply from Rachel Aran, Marketing Administrator at Miramar Care Home - Avery Healthcare

Thank you for taking the time to review Miramar Care Home and for your kind words. We are so delighted to hear how satisfied you are with our home and the exceptional level of care provided to all our residents. Our highly trained staff team go over and above the standards, to ensure every resident is made to feel welcome/at home in the loving community that we create. Best wishes, Rachel.

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Review from P E (Daughter of Resident) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience

Staff are very helpful and kind. My mother clearly likes and trusts them. I have had a lot of contact by phone, as in-person visits have only just started. I am always rung back when I ask for updates, and the information I receive is comprehensive and sensitively given.

Reply from Rachel Aran, Marketing Administrator at Miramar Care Home - Avery Healthcare

Thank you for taking the time to review Miramar Care Home and for your lovely feedback. The well-being of our residents is our top priority, especially during these unprecedented times, and we appreciate how important it is for residents to stay in contact with their loved ones. We look forward to inviting you for more regular visits now that lockdown restrictions are beginning to ease. It is a pleasure to have your mother stay with us.

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Review from Vivienne B (Daughter of Resident) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience

Throughout this very difficult year, the home and all its staff have been amazing. Communication has been good, care for my mum has been brilliant.

Reply from Rachel Aran, Marketing Administrator at Miramar Care Home - Avery Healthcare

Thank you for taking the time to review Miramar Care Home. The well-being and safety of our residents is our top priority, especially during these unprecedented times. Our staff team are delighted to hear such kind words about the dedicated work they do so that all our residents only receive exceptional standards of care.

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Review from Ian G (Son of Resident) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience

Visit during Covid-19 organised very efficiently.

Reply from Rachel Aran, Marketing Administrator at Miramar Care Home - Avery Healthcare

Thank you for taking the time to review Miramar Care Home. We appreciate how important it is for our residents to keep in touch with their loved ones in these unprecedented times, and look forward to inviting you for more regular visits now that the lockdown restrictions are beginning to ease. Best wishes.

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Review from S C (Son of Resident) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience

Very nice environment in which to visit. Safe and efficient way to see relatives. Mum likes "the pod", and so do we!

Reply from Rachel Aran, Marketing Administrator at Miramar Care Home - Avery Healthcare

Thank you for taking the time to review Miramar Care Home. The well-being of our residents is our top priority, and we appreciate how important it is for residents to stay in contact with their loved ones in these unprecedented times. We look forward to welcoming you to more regular visits now that lockdown restrictions are beginning to ease in our purpose-built 'happy' pod.
Best wishes.

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Review from Sue J (Daughter of Resident) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience

In very difficult circumstances, both Mum and Dad (until he passed away in November 2020) have been very well cared for here. I have nothing but gratitude for the care and attention received by them. Specially compassionate over the time of Dads death.

Reply from Rachel Aran, Marketing Administrator at Miramar Care Home - Avery Healthcare

Thank you for taking the time to review Miramar Care Home and for your kind words. The well-being and safety of our residents is always our top priority, especially during these unprecedented times. We are delighted to hear how satisfied you are with the highest quality of care that your parents received. We are sorry for your loss; your father will be truly missed. Best wishes.

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Miramar Care Home - Avery Healthcare

Care Provided by Miramar Care Home - Avery Healthcare

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Funding & Fees Guide for Miramar Care Home - Avery Healthcare

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