Review from Alison P (Daughter of Resident) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience

Good standard of care, especially in these difficult times.

Reply from Rachel Aran, Marketing Administrator at Miramar Care Home - Avery Healthcare

Thank you for taking the time to review Miramar Care Home. Your feedback is truly invaluable to us and our staff team. The well-being of our residents is always our top priority, especially in these unprecedented times. Best wishes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pauline D (Daughter of Resident) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience

It has always been reassuring knowing that Mum has been so well cared for at the Miramar. These last 12-months have been a difficult time for everyone. The team have exceeded themselves - keeping in touch with the family - arranging visits when possible. Good to know she has been kept safe and well.

Reply from Rachel Aran, Marketing Administrator at Miramar Care Home - Avery Healthcare

Thank you for taking the time to review Miramar Care Home. Your kind words are truly invaluable to us, and our staff team are so delighted to hear how satisfied you are with the exceptional level of care they deliver to all our residents. We appreciate how important it is for residents to stay in touch with their loved ones in these unprecedented times and look forward to inviting you for more regular visits now that lockdown restrictions are starting to ease. Best wishes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue B (Niece of Resident) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience

My aunt has been at Miramar for nearly 7-years. She has always been treated with the utmost respect and courtesy. I have always been welcomed when visiting, and I am confident that my aunt is receiving the care and good company that she is entitled to at her time of life.

Reply from Rachel Aran, Marketing Administrator at Miramar Care Home - Avery Healthcare

Thank you for taking the time to review Miramar Care Home and for your kind words. Our highly trained staff team go over and above the standards to ensure that all our residents are made to feel at home/welcome in the loving community that we create. Best wishes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nigel C (Son of Resident) published on 10 March 2021
Submitted via Website • Report

Overall Experience

My parents joined The Miramar in 2019. They had a superb flat with a balcony and uninterrupted views of the sea. They enjoyed the high quality of the public rooms, the standard of food in the restaurant and, above all, the friendly and caring nature of the staff. When my father died, the compassion

shown to my mother and the treatment of our whole family could not have been bettered. I will always be grateful for the support we were given at a very difficult time. My mother continued to live in the flat for over another year. During this time, her physical condition declined and, of course, there was Covid to deal with but the staff remained as kind as ever. Visiting, when allowed, was well managed and phone calls kept us in regular touch. A fall has meant that my mother has had to transfer to a home that is able to offer full nursing care. Moving out was like parting from old friends. We will miss everyone.

Reply from Rachel Aran, Marketing Administrator at Miramar Care Home - Avery Healthcare

Thank you for taking the time to review Miramar Care Home and for your lovely feedback. It was a pleasure to have both your parents stay with us at Miramar Care Home and we are delighted to hear how satisfied you are with the highest quality of care that they received. The well-being and safety of our residents is always our top priority, especially during these unprecedented times, and we encourage our residents loved ones to keep in frequent contact.
Best wishes, Rachel.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J G (Daughter of Resident) published on 9 December 2020
Submitted via Postal Card • Report

Overall Experience

My mum has been a the Miramar for 4 years with two being in the Cypress Unit. I am so pleased that she has been receiving the best of care. I certainly could not provide this at home!
The staff are so caring and I can see that my mum appreciates them. Their level of expertise is also superb.

Reply from Rachel Aran, Marketing Administrator at Miramar Care Home - Avery Healthcare

Thank you for taking the time to review Miramar Care Home and for your lovely feedback. Your kind words are truly invaluable to us, and our staff team will be delighted to hear this. Best wishes Rachel.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from I D (Respite Resident) published on 13 November 2020
Submitted via Postal Card • Report

Overall Experience

The Avery staff can be commended for their kindness and happy attitude to those in their care. I certainly would recommend to others to respite here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B R (Resident) published on 4 November 2020
Submitted via Postal Card • Report

Overall Experience

I have been in this home for 6 years and I am very happy here.

Reply from Ryan Farrelly, Marketing Assistant at Miramar Care Home - Avery Healthcare

Thank you for reviewing Miramar Care Home. It is wonderful to hear how satisfied you are with our home. I will be sure to pass on your positive feedback to our staff team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Heather H (Resident) published on 4 November 2020
Submitted via Postal Card • Report

Overall Experience

The staff care about you, they look after you 24 hours a day. Never let me down. I enjoy the gardens, the meals and the company.

Reply from Ryan Farrelly, Marketing Assistant at Miramar Care Home - Avery Healthcare

Thank you for reviewing Miramar Care Home. Our staff team will be so delighted to hear such kind words about our home. I will be sure to pass on your message.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John L (Resident) published on 4 November 2020
Submitted via Postal Card • Report

Overall Experience

Excellent accommodation and management.

Reply from Ryan Farrelly, Marketing Assistant at Miramar Care Home - Avery Healthcare

Thank you for reviewing Miramar Care Home. It is wonderful to hear how satisfied you are with our home. I will be sure to pass on your positive feedback to our staff team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sharon C (Daughter of Resident) published on 19 October 2020
Submitted via Website • Report

Overall Experience

Mum regularly tells us that she has 'no regrets' about moving to Miramar. She settled in very quickly and particularly enjoys all the company, the activities, the wonderful food, the kind carers and the beautiful gardens. Thank you, everyone, for the love and support you have given Mum throughout these

challenging times!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Debbie B (Daughter of Resident) published on 14 October 2020
Submitted via Website • Report

Overall Experience

My mum is very happy at The Miramar Care Home. She was initially reluctant about becoming a resident just before lockdown this year. However she has nothing but praise for the staff and care she receives there and we haven’t seen her this happy in years despite the painful condition she suffers from.

We are so grateful that we do not have to worry about her in these difficult times and that she is safe and happy.

Reply from Angus Matthew, Senior Marketing Manager at Miramar Care Home - Avery Healthcare

Thank you for your kind words, we will pass these onto the Staff. It's Lovely to hear that your Mother is so happy living at Miramar.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue B (Daughter of Resident) published on 4 August 2020
Submitted via Website • Report

Overall Experience

I cannot praise the staff highly enough for all that they do, my Mother was admitted in lockdown thus making it very difficult for me to be involved in the settling in process, which added more stress to a very stressful situation, but the whole process was dealt with in a professional caring manner.

Everyone has been extremely kind and thoughtful both to my Mum and to me, which has enabled us to feel well supported and confident in our choice of home.

Reply from Angus Matthew, Senior Marketing Manager at Miramar Care Home - Avery Healthcare

Many thanks for your kind words, we will be sure to pass them onto the staff. It has been a pleasure getting to know mum over the past few weeks.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Shirley W (Daughter of Resident) published on 9 July 2020
Submitted via Website • Report

Overall Experience

Miramar staff have coped wonderfully during the pandemic to keep our relatives safe and entertained. We are most grateful for the care, patience and hard work they have provided in these difficult times. Families have been kept well informed with emails, phone calls and newsletters. We have appreciated

the video calls and garden visits. Keep up the excellent work.

Reply from Angus Matthew, Senior Marketing Manager at Miramar Care Home - Avery Healthcare

Many thanks for your kind words, they are very encouraging for the team here at Miramar during these unprecedented times.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Wendy A (Resident) published on 2 July 2020
Submitted via Postal Card • Report

Overall Experience

The staff are thoughtful and kind and the house is nice, very clean and comfortable and the food is good and entertainments very appropriate.
Please note re my ratings that I am a very difficult person to please and former good hotel guide inspector.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B J (Son of Resident) published on 30 June 2020
Submitted via Postal Card • Report

Overall Experience

Very satisfied to know that my mother is receiving the best possible care in these difficult times. Thank you to the staff at the Miramar for all they are doing to make her stay as comfortable as possible.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C R (Cousin of Resident) published on 27 May 2020
Submitted via Postal Card • Report

Overall Experience

I have found all the staff extremely welcoming, helpful and professional.

Reply from Angus Matthew, Senior Marketing Manager at Miramar Care Home - Avery Healthcare

Many thanks for your kind words.
I will be sure to pass on your comments to the staff team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Katrina F (Daughter of Resident) published on 27 May 2020
Submitted via Postal Card • Report

Overall Experience

We were in need of more care for our mum and we requested a viewing at Miramar in Herne Bay. From that moment on we have had first class service and reassurance. So helpful and understanding, treating our mum with great respect. We are so relieved at this difficult time.

Reply from Angus Matthew, Senior Marketing Manager at Miramar Care Home - Avery Healthcare

Many thanks for your kind words.
It is lovely to see your Mum has settled in so well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D C (Daughter of Resident) published on 6 April 2020
Submitted via Postal Card • Report

Overall Experience

This was mum's 2nd visit for respite care, within 6 months and she came home with nothing but compliments about the staff and how friendly and caring they were to her during her stay. She actually enquired about her next stay and how soon would she be going! It is wonderful for me, knowing I can have

a holiday in the knowledge that mum is in the good care (and a safe and happy environment) of the staff at Miramar Care Home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tihomir O (Resident) published on 16 January 2020
Submitted via Website • Report

Overall Experience

Miramar benefits from a unique location and the services and care provided are satisfactory.
However, prospective Residents and their Relatives should be aware of two issues:

(i) There is no longer in-house registered nurses in Miramar (from March 2019). Should Resident(s) need nursing care, it

would be provided by external NHS District Nurses.

(ii) Avery Healthcare Ltd. (i.e. Miramar Management) increases consistently their Fees. The latest increase was notified on 27 November 2019, to be implemented on 01 January 2020. Since we joined Miramar in October 2017, we experienced 3 annual Fees increases: 4.5% Jan 2018; 4.8% Jan 2019; and 5.3% Jan 2020. As long-term Miramar residents, we are concerned by these recurrent increases, because our pensions, the main source of our income are, by law adjusted to CPI (around 2% for each of the last 2 years).

Reply from Angus Matthew, Senior Marketing Manager at Miramar Care Home - Avery Healthcare

Many thanks for your review and the time you took to complete. All feedback is valuable and helpful. We understand your concerns about the fee increases and have responded to you personally to fully explain the complex reasons for this. We do work hard to keep our increases to the absolute minimum, but we do have to compete and operate in a challenging economic climate.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Edwin D (Respite Resident) published on 26 November 2019
Submitted via Postal Card • Report

Overall Experience

The reason for using the facilities of the Miramar care home was due to the fact that our present accommodation was unsuitable due to major restoration work necessary - which is likely to take 8 -10 weeks.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Miramar Care Home - Avery Healthcare

Care Provided by Miramar Care Home - Avery Healthcare

Good to Know

Funding & Fees Guide for Miramar Care Home - Avery Healthcare

Facilities