Saltwood Care Centre

Tanners Hill, Hythe CT21 5UQ
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9.5 72 Reviews
  • Saltwood Care Centre, Hythe
Saltwood Care Centre is located on Tanners Hill, Hythe just a short walk from the shops and facilities of the High Street.

Recent extensions and refurbishments to the building, the latest completed in 2016, have created a delightfully spacious and airy environment in which to live, whether that be on a short or long-term basis.

The staff team are passionate about the caring service provided and are committed to providing the very best care for all of their residents.

All meals are nutritionally balanced and freshly prepared by the chef and the team using local ingredients wherever possible with varied menu choices available daily.

Saltwood Care Centre enjoys wonderful sea views and is set within beautiful grounds with patio areas that are accessible for residents to enjoy.

Saltwood Care Centre offers single occupancy accommodation in spacious and well-appointed rooms, the majority enjoying en-suite facilities or wet rooms.

A wide range of therapeutic and leisure activities are provided for all residents who wish to take part. They also regularly hold events to which families and friends are welcomed as well as providing special entertainment from outside organisations.

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Care Provided by Saltwood Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 68 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sophie Betts (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (68)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016
    • Number of floors: 4

Funding & Fees Guide for Saltwood Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Fees are dependent on care needs assessment, please contact the home to discuss Fees.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Saltwood Care Centre welcomes visitors at any time.


  • Parking

  • Ample parking is available in the home's car park as well as unrestricted parking in Tanners Hill.


Saltwood Care Centre Reviews (72)

Total of 72, showing 1-20
9.5

Saltwood Care Centre has a Review Score of 9.5 (9.541) out of 10, based on 23 reviews in the last 2 years. Over all time Saltwood Care Centre has 72 reviews.

Overall Experience

  • 49
  • 19
  • 3
  • 1
  • 0

Date Published

72
9
17
23
49

Review from Mark R (Son of Resident) published on 25 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nobody warns you and nothing prepares you for the time you have to look after your elderly parents and we never realised how emotionally and mentally exhausting it would be, but thankfully we had Saltwood Care Centre and it's staff to support us, and care for them.
They looked after my Father and Mother
over the last two years.
They have both now passed and as upsetting as it is losing them, it is nice to know that they spent their remaining time in a caring and comfortable environment.
We can never thank the staff at Saltwood Care Centre enough. There's to many to mention but special thanks to the Management team, who's support and professionalism throughout the time our parents were with them, we will never forget and be forever grateful.

Reply from Sophie Betts, Manager at Saltwood Care Centre

thank you so much for your kind words, it was a pleasure to care for both your Mum and Dad, i will share your kind words with the team. TY, Sophie


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Review from Susan T (Wife of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in this care home for almost 2 years.
He has always been very well looked after. The staff go above and beyond for the residents. The support for relatives is also excellent.

Reply from Sophie Betts, Manager at Saltwood Care Centre

Thank you for your kind words, they mean so much to myself and the team. Thank you, Sophie


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Review from J L (Wife of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Today 20/01/2025 there was a general meeting it was great. So much thought for the residents social aspect discussed, thank you.
My husband has been cared for so well that he is at an healthier place than I've seen him for over 2 years. I must thank everyone so for always making me feel part of Saltwood
Care Centre too. Hoping I don't get in the way too much. Coming through the door to lovely smiling staff on the weekends. Thank you.

Reply from Sophie Betts, Manager at Saltwood Care Centre

Thank you for your kind words, they mean so much, I will ensure to share with the team. Thank you, Sophie


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Review from C L (Niece of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support given to my Aunt is exemplary. The team are vigilant with her health issues to ensure she is comfortable and can live her best life. The managers and staff could not do more for her, they definitely treat her as one of their own family. I am always made feel welcome and supported
when visiting and confident that I can raise any queries anytime. Most important to me is that my Aunt is happy, she enjoys living at Saltwood Care Centre and feels safe and loved.

Reply from Sophie Betts, Manager at Saltwood Care Centre

Thank you for your kind words, it's a pleasure to have her in our care. Thank you, Sophie


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Review from Anne R (Resident) published on 12 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really like being here. The room is really nice for me to live in. The food is lovely, very varied and the staff are brilliant.

Reply from Sophie Betts, Manager at Saltwood Care Centre

Thank you for your kind words, I am so glad you are enjoying life at Saltwood Care Centre.


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Review from B A (Resident) published on 8 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Saltwood Care Centre has some peculiarities with water bugs! In the water supply, in the bedding that we sleep in. In the laundry that is returned washed and ironed, clean and ready to wear. Need to sort out the bugs.

Reply from Sophie Betts, Manager at Saltwood Care Centre

Thank you for another review, we can assure you there are no bugs in the water, however, we understand your struggle and continue to support you with your ongoing needs.


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Review from F B (Resident) published on 29 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have lived here since I came out of the hospital. Rooms have a nice view of the gardens. The meals are very good and plentiful. The home staff and management are providing a pretty for me and 18 of my relatives for my 80th birthday on 26/10/2024.

Reply from Sophie Betts, Manager at Saltwood Care Centre

Thank you for your kind words and I'm so glad you are happy and comfortable at Saltwood Care Centre. The party was well deserved and lovely to see all of your family come together for such a special birthday. Thank you.


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Review from B A (Resident) published on 21 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I came to Sandringham Ward (naked). You gave me food and drink (coffee) and you clothed me.

Reply from Sophie Betts, Manager at Saltwood Care Centre

I am glad you are now settled in Saltwood and that you are feeling supported by those around you.


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Review from J L (Wife of Resident) published on 15 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

There have been occasional lapses in care. When I came I found that he had previously opened his bowels but his bottom had not been cleaned. He has complained to me that one or two carers have not treated him with respect and have been rude. Whether this is because they find it difficult to understand
his speech and become impatient I don't know but generally the carers are kind, helpful, patient and understanding.

Reply from Sophie Betts, Manager at Saltwood Care Centre

Thank you for your comment, after a meeting we discussed any concerns and believe any previous concerns have been rectified. Thank you for understanding that the carers are kind, helpful, patient and understanding.


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Review from Sara K (Daughter of Resident) published on 25 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was originally booked in for Respite Care, as although nearly 102 and been totally independent all her life, she had suddenly lost her strength and needed care. I had a holiday booked with my grandchildren, so we agreed she would have her own holiday in Saltwood Care Centre. The Admin Team could
not have been more helpful in coming to assess her needs and booking her in. It became clear that this was not going to be respite so she moved in 4 days earlier and received exceptionally good care.
I was able to go away for 4 days, safe in the knowledge that she could not have been in better hands. Sadly on my second night, she passed away peacefully. I was kept informed of her sudden decline and then of her passing. Again, everything was seamless which helped me incredibly at a difficult time.
I cannot praise Saltwood more and highly recommend their facilities and teams.

Reply from Sophie Betts, Manager at Saltwood Care Centre

Thank you so much, very kind words - I will of course share them with the team. Your loved one was a pleasure to have in our care.


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Review from Daniella K (Daughter of Resident) published on 4 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very helpful and friendly.
Good knowledge and understanding of patients' needs. Excellent activities throughout the day.

Reply from Sophie Betts, Manager at Saltwood Care Centre

Thank you for your lovely words, I will ensure these are shared with the team. Thank you


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Review from A W (Wife of Resident) published on 4 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband found staff pleasant and helpful.
For him, the accommodation was adequate for his needs. My daughter, son and I also found staff kind when we visited.
The only thing to criticise was the dirty-looking carpet.

Reply from Sophie Betts, Manager at Saltwood Care Centre

Thank you for your kind words, I will share with the staff. The carpet is currently in plan for replacing.


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Review from Robin L (Relative of Resident) published on 3 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both of our parents received great care at Saltwood. The staff are all excellent.

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Review from Richard L (Son of Resident) published on 2 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my mother and my father spent their final years at Saltwood and I could not be more happy with the care they received both nursing and housekeeping.
The staff are consistently friendly and helpful - they genuinely seem to like what they're doing and the people they're caring for. My mother was
showing signs of dementia when she entered Saltwood. As her condition deteriorated, and she was eventually confined to bed, the Saltwood staff continued to take the greatest care of her, making sure she was as comfortable as her circumstances would allow.
My father survived her by another two years, although with increasingly failing health. Again, the Saltwood staff took great care of him. They did what they could to help him maintain his mobility. When he was no longer able to move, they made sure he stayed clean and comfortable.
On the very few occasions when we did need something done, we only had to ask and the management team took care of it.

Reply from Sophie Betts, Manager at Saltwood Care Centre

Thank you so much for your kind words, it was a pleasure to care for both of your parents. I will share your thanks with the team at Saltwood.


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Review from Bernie W (Resident) published on 12 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had my first break and I really enjoyed it. I didn't think I would like it here but I really enjoy being here.

Reply from Sophie Betts, Manager at Saltwood Care Centre

Thank you for your kind words, Bernie. It is a pleasure to have you in our care, kind regards.


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Review from P L (Nephew of Resident) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Uncle greatly enjoyed his staff of almost just over 2 years at Saltwood Care Centre. Ownership during this period has changed, improvements have been made and are underway in marked down. The staff have been wonderfully kind to us and my Uncle and we are very grateful to them. We have experienced
other homes and consider Saltwood to be head and shoulders above the rest.

Reply from Sophie Betts, Manager at Saltwood Care Centre

Thank you for your very kind response. It was an absolute pleasure caring for your uncle.


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Review from S T (Sister of Resident) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been in this home for a year having suffered a serious stroke nineteen years ago. He is not able to converse easily but the staff give him time to try and in fact, with their help, he is now able to say more words. Staff are friendly and caring, laugh and joke with him, this helps tremendously.
They are encouraged to take part in activities which helps them to keep their brains going, this is important. I have no hesitation in recommending Saltwood Care Centre. Well done to them all.

Reply from Angie Cooper, Client Relationship Manager at Saltwood Care Centre

Thank you for your lovely review. It is very rewarding to hear that your brother has improved from the help of the team and that his days are made pleasurable with the interaction he receives. I will ensure the team is aware of your praise for their time and care.


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Review from A H (Daughter of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Saltwood since August 2023. I cannot rate this care home enough.
It's been the hardest time of my life putting Mum into a care home but there people are just absolutely amazing from the management, the carers/nurses, activities ladies, the cleaners, the cooks, also the receptionists
always greet us with a smile.
Mum looks so much healthier since being here and has a great relationship with all the staff. It's so laid back and you really feel welcome visiting. Thank you Saltwood for everything.

Reply from Angie Cooper, Client Relationship Manager at Saltwood Care Centre

Thank you for such a wonderful review. We are so happy your mum is happy and settled and that you find the home welcoming and friendly. I will ensure the Home Manager and the amazing team are aware of your kind words.


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Review from W G (Daughter of Resident) published on 22 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From cleaners to management you cannot ask for a more dedicated group of people. Mum was at the home for two and a half years and was looked after very well. The carers and nurses work so hard, but always had time for Mum (even when she was being nasty). Just wish she could have joined in with the activities
which are run so well.

Reply from Angie Cooper, Client Relationship Manager at Saltwood Care Centre

Thank you for your lovely review. Every member of the team works hard to ensure our residents have the best experience in the home.


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Review from Maria H (Daughter of Resident) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Saltwood Care Centre is a beautiful building, run by friendly, helpful and professional staff who care genuinely for their residents.
My mum enjoys every aspect of her stay, from the homely environment and tasty food to the amusing and stimulating entertainment and activities. And so do we, her family,
come eagerly to visit and are always welcome with a smile.
Thank you all for the outstanding care.

Reply from Angie Cooper, Client Relationship Manager at Saltwood Care Centre

Thank you for your very kind review of the home. It is very much appreciated and rewarding to hear that everyone's hard work pays off.


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Current Review Score: 9.5 (9.541)

Overview of Review Score

The Review Score of 9.5 (9.541) out of 10 for Saltwood Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.541 for Saltwood Care Centre is calculated as follows: ( (189 Excellents x 5) + (46 Goods x 4) + (25 Satisfactorys x 3) + (5 Poors x 2) + (3 Very Poors x 1) ) ÷ 268 Ratings = 4.541

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Saltwood Care Centre is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (5)

Sophie

Sophie Betts

Job Title: Registered Manager

Joined: 2022

Hi, My name is Sophie and I am the Registered Manager here at Saltwood Care Centre.


I have worked in the healthcare sector since 2008, I have worked in various different roles and developed my skills along my journey. I have worked for both private and public health providers.


I worked previously as a home manager and have supported a range of needs throughout my career including specialist Dementia and nursing care. I have gained qualifications such as my NVQ 5 in management & leadership.


I am passionate about delivering a high standard of care and making a difference in people's lives. For any person, family member or loved one, choosing a care home can be understandably difficult and I aim to make the transition as smooth as possible with care and understanding to all involved.


Sophie leads her team by example – being open, honest, and passionate about providing the best person-centred care for all residents. Sophie takes pride in her work, always giving her best and ensuring that Saltwood Care Centre is a special place for residents, their families, and the team at Saltwood.


Maria Theresa

Maria Theresa Guerzon

Job Title: Deputy Manager

Joined: 2023

My name is Maria Theresa Guerzon. My family and friends call me Terri but Maria at work. I have been working in the UK care industry for almost 21 years.


I completed my degree in Bachelor of Science in Biology and Bachelor of Science in Nursing in Philippine Universities. I started working in England as a Senior Health Care Assistant, passed my Nursing adaptation and registered as a nurse in 2006. I completed my nursing adaptation at Philbeach Care Centre, which is now called Saltwood Care Centre. I studied further At Christ Church University and completed Leadership courses.?


I worked in different care settings as a nurse, agency nurse, clinical lead and Deputy Manager. This enabled me to gain a wealth of knowledge and experience and provided me with the tools to ensure that residents receive the very best care.? I love music. For me, music itself is healing. Sometimes patients call me “the singing nurse.” ?I am honoured to be part of the Integrum Care Group and to work alongside a great team at Saltwood Care Centre.


Natasha

Natasha Jarvis

Job Title: Relations Experience Manager

I Joined SCC as a receptionist in Nov 2020, in the middle of the Covid lockdown, previously working in guest services.


Both my husband and sister work within the company and I was very aware of the effect covid was having within the care home industry and really wanted to help. My intention was to return to my old job but here I am over 3 years later and now a resident experience manager.


I have always had a great relationship with our resident's families and now I get to spend time with the residents too. I look after the domestic team, catering and reception. I also support The Home Manager, Sophie as much as possible. Sophie and I work very well together and enjoy a fantastic working relationship. Saltwood has a great team, and I am very proud of them daily.


Linda

Linda Writer

Job Title: Receptionist

Joined: 2023

My name is Linda Writer, I am originally from Ivory Coast in West Africa.


I have been working as a receptionist for Saltwood Care Centre since the 1st of June 2023.


My responsibilities include welcoming visitors and assisting with administrative duties as requested.


I previously worked as a dispenser for a local Chemist for 10 years.


I have worked with the public for over 20 years, and I enjoy helping and serving others.


Hayley

Hayley McLachlan

Job Title: Administrator

Joined: 2023

Hayley joined Saltwood Care Centre in March 2023 as the Home Administrator.


Her role is a key function to support the Home Manager and all members of staff which she does by managing the home administration efficiently. Amongst many duties, Hayley’s role incorporates overseeing staffing, rotas, recruitment and the onboarding of new members of staff.


Before joining Saltwood, Hayley worked in Care for 3 years. This is where she gained a good understanding of the care industry and where she found her passion for helping people by ensuring they receive a high level of care and support.


With over 25 years of previous experience as a Sales Manager for a large Insurance & Holiday company, an Office Manager for a manufacturing company and a Receptionist for a Doctors Surgery, Hayley offers a wealth of experience to Saltwood with knowledge in sales, quality assurance, project management, risk assessment, customer services and all forms of staff management.


Frequently Asked Questions about Saltwood Care Centre

What types of Care is Saltwood Care Centre registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Saltwood Care Centre provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Saltwood Care Centre have?

There are 68 Single Rooms.

What are the Facilities & Services at Saltwood Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Saltwood Care Centre to the centre of Hythe?

0.3 mile(s) as the crow flies, distance by road may be significantly further.