Pilgrims Way Nursing Home

10 Bower Mount Road, Maidstone ME16 8AU
Submit a Review
7.5 70 Reviews
  • Pilgrims Way Nursing Home, Maidstone
Pilgrims Way Care home is family run and has been established for almost 27 years.

It is committed to providing high standards of care in a safe and comfortable environment 24 hours a day. It has a bright, warm
And friendly atmosphere as you walk in. The staff are friendly and helpful and the home is very clean and also decorated to a high standard.

It is located on the outskirts of Maidstone:

Easy access to motorway
Local transport links
Convenient to London

Set in beautiful, well-kept gardens, Pilgrims Way is a 64-bed purpose built home which is registered for both nursing and residential clients.

Pilgrims Way also has a separate unit known as the Coach House located behind the main home which has 16 residential beds. The whole home as recently under gone a complete refurbishment but has retained its character and charm. It is the residents home and has a warm and friendly environment with lots of natural light which is important for the individuals total well being. Many rooms offer access to their own outside space.

En-suite rooms are also available within the Coach House and main Care Home. The admission age at Pilgrims Way is normally 65 - however, individual cases will be considered. The newly refurbished coach house is now ready to be opened to admissions December 2017.

Pilgrims Way Care Home is committed to the highest standard of care and they are members of several quality standard Care Home Associations. These are the Care Quality Commission and National Care Standards Commission. It has an excellent repretation within the area.

Show Pilgrims Way Nursing Home on the Map

Care Provided by Pilgrims Way Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 76 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Pilgrims Way Care Ltd
  • Person in charge
  • Cara Lean (Registered Home Manager)
  • Admission Criteria
    • Assessment required
    • Ages 65+
  • Room Information
    • Single Rooms (44)
    • Couples/Companion Rooms (16)
    • Single Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2011
    • Number of floors: 2

Funding & Fees Guide for Pilgrims Way Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,400
    • Self-Funded Residential Dementia Care £1,000 – £1,400
    • Self-Funded Nursing Care £1,000 – £1,400
    • Self-Funded Nursing Dementia Care £1,000 – £1,400
    • RESPITE Self-Funded Residential Care £1,000 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,000 – £1,400
    • RESPITE Self-Funded Nursing Care £1,000 – £1,400
    • RESPITE Self-Funded Nursing Dementia Care £1,000 – £1,400

  • All of our rooms are currently single occupancy although dual occupancy for couples can be considered in a larger room
  • (these prices are only a guideline, please contact Pilgrims Way Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home encourages people to view at any time and an appointment is not required


  • Parking

  • The home has ample parking off road available


Pilgrims Way Nursing Home Reviews (70)

Total of 70, showing 21-40
7.5

Pilgrims Way Nursing Home has a Review Score of 7.5 (7.533) out of 10, based on 9 reviews in the last 2 years. Over all time Pilgrims Way Nursing Home has 70 reviews.

Overall Experience

  • 53
  • 12
  • 1
  • 0
  • 4

Date Published

70
2
4
9
61

Review from F G (Mother of Resident) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the last two years mum has been in this nursing home, it has been particularly difficult for them with the pandemic but the staff have been great and cannot fault the way mum has been looked after. She is happy and that is all we can ask for. Well done all.

Reply from Stephen Norris, Manager at Pilgrims Way Nursing Home

Thank you for your understanding and supportive comments. I know and can be confident that my staff team does all they can for the residents every day to keep them safe, well, and happy.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J P (Wife of Resident) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is at end-stage dementia, unable to move or communicate therefore it is difficult to glean from him how he perceives his care. His ability to benefit from activities is limited, being confined to his bed and on account of his condition. However, the management and staff are very kind, caring
and professional and I feel confident they do all they can for my husband.

Reply from Stephen Norris, Manager at Pilgrims Way Nursing Home

We take great pride here at Pilgrims Way to care for everyone and meet their needs in a person-centered way. Not everyone is able to participate as fully as we, they or their families would like them to. Thank you for your wonderful positive comments to the staff, as always I will pass these on to them so they can see how they are perceived by those outside of the home. Our activities coordinator does attend those who are unable to participate in group activities, privately in their own room to offer some stimulation.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J H (Daughter of Resident) published on 18 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at Pilgrims Way Nursing Home since March 2020 where she has been kept safe and well during the Covid pandemic. When visiting resumed, she interacted positively with staff members whereas her dementia meant she was cautious with me because I was an unfamiliar face. All the
staff at Pilgrims are lovely and the nursing/management team keep me up to date with any changes in mum's health. I am very happy with the care she receives at Pilgrims.

Reply from Stephen Norris, Manager at Pilgrims Way Nursing Home

We love to hear positive comments and staff are pleased to hear that their efforts are being noticed from outside of the organization. This only spurs them further to continue to provide the highest quality of care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from W L (Daughter of Resident) published on 16 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were so lucky to be given this care home for my mum from local authorities as my mum needed to go into a nursing home. It's been tricky through the Covid situation but everything has been as good as can be. The staff are very good and mum enjoys being there. I will look forward to when we can visit
inside and see where mum hangs out!

Reply from Stephen Norris, Manager at Pilgrims Way Nursing Home

It is a privilege to be able to look after the loved ones of all of our residents and I am confident that my staff gives everything, every day to make their time here enjoyable. We too look forward to the day when we can be free from all restrictions and really create a fun, positive and happy atmosphere and relatives can join in with the activities that we offer.


Thank you for your kind and positive words, I know my team will appreciate them.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J P (Daughter of Resident) published on 14 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Pilgrims Way since December 2019. She has received excellent care over the course of the pandemic. There are a few agency staff but even those are ‘regulars’ so all are familiar faces to the residents. The nursing and care staff are professional thorough and very caring. The catering
staff provide wholesome food cooked from scratch and cater for all dietary needs. They all work well as a team. There is a friendly welcoming atmosphere. I would thoroughly recommend this home to any prospective residents.

Reply from Stephen Norris, Manager at Pilgrims Way Nursing Home

Thank you so much for your kind supportive words. Recent times in this industry have been very testing as we all know and to see appreciation such as this, provides a very welcome boost to the team's morale. We are always striving to improve our service further. Thank you again for your comments.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen S (Daughter of Resident) published on 13 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been here for 2 years and she totally took to the real 'homeliness' atmosphere and extremely caring, friendly and loving staff. Today on my visit I wanted to point out how slick and clean I found everything to be, plus my mum looked so fresh and lovingly attended to, even to the special cream
having been applied to her legs. Thank you to each and every member of your fantastic team - in fact, I cannot thank you all enough.

Reply from Renata Hatch, Manager at Pilgrims Way Nursing Home

Thank you, Karen, for your lovely kind words.


It is a pleasure to care for your mother here at Pilgrims Way Nursing Home and I am so glad you feel she is well cared for.


I will share your comments with my team here, they will be very pleased to see this feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carole F (Daughter-in-law of Resident) published on 3 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum (mum-in-law) was admitted straight from hospital to the care home. From the onset, she was treated with kindness, respect and dignity. Mum eventually accepted her new way of life, and this was mainly due to the manager recognising Mum's needs. All the family are so appreciative of the help and
support which was offered to us.

Reply from Stephen Norris, Manager at Pilgrims Way Nursing Home

We are grateful for your kind words, and it was a pleasure to care for your Mum and give her the dignity, respect, and care that she deserved.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret P (Niece of Resident) published on 27 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and care provided to my Aunt were excellent. Pilgrims Way Nursing Home is a lovely, welcoming, clean and safe place to stay. The staff were very patient and caring to Aunt who could sometimes be difficult. If any problems arose, they would phone to inform us of Aunt's progress, health and
issues they had so I was always up with happenings there. Covid brought challenges, we had clear instructions on visiting times and what we needed to do. They are a wonderful caring home. Thank you.

Reply from Renata Hatch, Manager at Pilgrims Way Nursing Home

Thank you for the lovely feedback. It was our pleasure to look after your aunt here at Pilgrims Way Nursing Home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S W (Respite Resident) published on 22 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy here. Been looked after really well, everyone very nice and pleasant.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jill W (Daughter of Resident) published on 16 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention provided to my mother whilst at Pilgrims way was first class!
Every member of staff treated my mother and family members in a totally professional manner. Whilst at the same time clearly demonstrated warmth and love to us all.
Pilgrims way nursing home will always remain in
our hearts.

Reply from Renata Hatch, Manager at Pilgrims Way Nursing Home

Thank you so much for your lovely message. We employ a very dedicated team who deliver the highest care possible here at Pilgrims. We miss your mum very much here. Take care and please stay in touch.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Matthew N (Son of Resident) published on 7 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My late father spent nearly 4 weeks at Pilgrims Way and received end-of-life care following discharge from hospital. He was treated with great respect and kindness by all the staff. His room was clean and bright and he was kept very comfortable throughout his stay. Me and my brothers were able to visit
him in his room at any time, whilst adhering to the careful Covid precautions that were in place. All the staff were very approachable and friendly - I thoroughly recommend this nursing home.

Reply from Renata Hatch, Manager at Pilgrims Way Nursing Home

Thank you very much for the review. It was our pleasure to look after your father and ensure that all his needs were met at the last stage of his life.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joanna D (Daughter of Resident) published on 20 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault the exceptional, lovely care provided for my late father in his last few weeks. It was a comfort to his children to know he was in good hands, and I would highly recommend anybody needing care to pay a visit.

Reply from Renata Hatch, Registered Manager at Pilgrims Way Nursing Home

Thank you for taking the time to review Pilgrims Way Nursing Home. We appreciate your feedback. Thank you again for sharing your thoughts with us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gill H (Daughter of Resident) published on 26 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was here for about 2 years until she passed away. The staff were always friendly and helpful. Although mum's dementia was advanced she always seemed very settled and comfortable. I would recommend it to anyone looking for a nursing home.

Reply from Renata Hatch, Manager at Pilgrims Way Nursing Home

Thank you for your kind review. It was our pleasure to care for your loved one. We hope you stay well.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mary B (Wife of Resident) published on 22 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleasant home, very impressive staff attitudes and care, very cooperative to family needs and wishes. Very good menu, food ideally wholesome. Good standard of nursing.

Reply from Renata Hatch, Manager at Pilgrims Way Nursing Home

Thank you for the kind review. At Pilgrims Way, we strive to make every resident feel special and treat them with dignity and respect.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan L (Daughter of Resident) published on 22 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Pilgrims Way for 2 years and during this time has been extremely happy. His room is bright and clean with all the facilities he needs. The staff are friendly and always take the time to chat, in particular, one lovely nurse who dad has a special relationship with. The
food at Pilgrims Way is very good and dad enjoys them very much. As a family, we are always welcomed. The management always keeps us informed of any issues which is much appreciated. Highly recommend this care home.

Reply from Renata Hatch, Manager at Pilgrims Way Nursing Home

Thank you for the review. It is our pleasure to look after your dad.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sandra F (Daughter of Resident) published on 18 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have never needed to use a carehome before but we have been very impressed with this nursing home. The pandemic has caused life to be very different but Pilgrims Way have been very helpful and caring and at the end of my mother's life, allowed us to be in her room for her last 3 days. The manager
and all the staff showed sincere empathy. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susanne A (Daughter of Resident) published on 14 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was taken to Pilgrims Way Nursing Home after being discharged from hospital and she stayed there for 9 weeks. During her stay, she received first-class care and attention and I always felt that Mum was treated with such dignity in a kind and caring way. The manager is so lovely and always kept
me up to date on how Mum was doing and always had Mum's best interests at heart. Every time I visited Mum, I was made to feel very welcome by all of the kind staff. The home was very clean, warm and homely. And Mum always told me that the nurses were all lovely and they often made jokes with her. Mum had a really nice room which looked out into the garden which she loved. Thank you all so much.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jill (Wife of Resident) published on 19 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel very lucky that my husband was able to stay at the home. Infact it made it such an enjoyable experience I will miss the staff very much. My husband was a resident at the home for one year and all through that time he was treated with love and the highest care and respect.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Erika H (Friend of Resident) published on 8 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management are very helpful and caring. A safe environment and trouble-free from anxiety during this very difficult time.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David N (Nephew of Resident) published on 23 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My Aunt was a very independent and mobile person until she broke her hip. After hospitalisation, she moved from her own home to this nursing home.
Since being there she spends 95% of her time in bed in her own room. She has not been mobilised at all.
Every time I call the home it's difficult to
get through and when they do answer the phone they seem very reticent to answer questions or provide information.
Very disappointed.

Reply from Renata Hatch, Manager at Pilgrims Way Nursing Home

We were very upset to read your comments about our nursing home. During these unprecedented last few months, my team delivered exceptional care under immense pressure and ensured your auntie received the best possible care and was kept safe from the COVID 19 virus. We found your feedback very misleading and hurtful as we have been delivering the highest possible personal care to your auntie and as a result, she has settled in well with us for the past 11 months. You are welcome at any time to send me an e-mail or come and see me in person to discuss any issues regarding your auntie.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 7.5 (7.533)

Overview of Review Score

The Review Score of 7.5 (7.533) out of 10 for Pilgrims Way Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.5 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.538 for Pilgrims Way Nursing Home is calculated as follows: ( (55 Excellents x 5) + (14 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) + (33 Very Poors x 1) ) ÷ 106 Ratings = 3.538

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.995 Points relating to the number of positive Reviews for Pilgrims Way Nursing Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2. 6 Positive Reviews ÷ 15.2 = 0.395

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

No image found

Stephen Norris

Job Title: Manager

Joined: 2021

Stephen has been a Registered Nurse since 2014 having commenced pre-registration training in 2010. Stephen brings with him a wealth of knowledge from acute hospitals and also almost 6 years of experience working in Nursing Homes. He has worked for some of the larger multi-home companies and also for smaller home groups. Prior to nursing Stephen spent 6 years serving in the Royal Navy as a Marine Engineer but left this career to start a family. Stephen has 2 young children and lives in Faversham, Kent with his wife and children.


Stephen sees himself as an approachable manager who is always willing to help and solve any issues you may have whilst use our service. He is not a font of all knowledge but will endeavour to find the answers to your questions if he does not already know.