Pilgrims Way Nursing Home

10 Bower Mount Road, Maidstone ME16 8AU
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7.5 70 Reviews
  • Pilgrims Way Nursing Home, Maidstone
Pilgrims Way Care home is family run and has been established for almost 27 years.

It is committed to providing high standards of care in a safe and comfortable environment 24 hours a day. It has a bright, warm
And friendly atmosphere as you walk in. The staff are friendly and helpful and the home is very clean and also decorated to a high standard.

It is located on the outskirts of Maidstone:

Easy access to motorway
Local transport links
Convenient to London

Set in beautiful, well-kept gardens, Pilgrims Way is a 64-bed purpose built home which is registered for both nursing and residential clients.

Pilgrims Way also has a separate unit known as the Coach House located behind the main home which has 16 residential beds. The whole home as recently under gone a complete refurbishment but has retained its character and charm. It is the residents home and has a warm and friendly environment with lots of natural light which is important for the individuals total well being. Many rooms offer access to their own outside space.

En-suite rooms are also available within the Coach House and main Care Home. The admission age at Pilgrims Way is normally 65 - however, individual cases will be considered. The newly refurbished coach house is now ready to be opened to admissions December 2017.

Pilgrims Way Care Home is committed to the highest standard of care and they are members of several quality standard Care Home Associations. These are the Care Quality Commission and National Care Standards Commission. It has an excellent repretation within the area.

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Care Provided by Pilgrims Way Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 76 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Pilgrims Way Care Ltd
  • Person in charge
  • Cara Lean (Registered Home Manager)
  • Admission Criteria
    • Assessment required
    • Ages 65+
  • Room Information
    • Single Rooms (44)
    • Couples/Companion Rooms (16)
    • Single Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2011
    • Number of floors: 2

Funding & Fees Guide for Pilgrims Way Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,400
    • Self-Funded Residential Dementia Care £1,000 – £1,400
    • Self-Funded Nursing Care £1,000 – £1,400
    • Self-Funded Nursing Dementia Care £1,000 – £1,400
    • RESPITE Self-Funded Residential Care £1,000 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,000 – £1,400
    • RESPITE Self-Funded Nursing Care £1,000 – £1,400
    • RESPITE Self-Funded Nursing Dementia Care £1,000 – £1,400

  • All of our rooms are currently single occupancy although dual occupancy for couples can be considered in a larger room
  • (these prices are only a guideline, please contact Pilgrims Way Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home encourages people to view at any time and an appointment is not required


  • Parking

  • The home has ample parking off road available


Pilgrims Way Nursing Home Reviews (70)

Total of 70, showing 41-60
7.5

Pilgrims Way Nursing Home has a Review Score of 7.5 (7.533) out of 10, based on 9 reviews in the last 2 years. Over all time Pilgrims Way Nursing Home has 70 reviews.

Overall Experience

  • 53
  • 12
  • 1
  • 0
  • 4

Date Published

70
2
4
9
61

Review from Peter A (Son of Resident) published on 8 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my father needed to be discharged from hospital as part of his palliative care package we had to quickly agree on a suitable nursing home. His condition meant that options were limited and our ‘choice’ came down to Pilgrims Way only. On admission, it was clear that we had found the most suitable
home for him. After six weeks in hospital, the haircut and fingernails trim on the day of arrival was such a reassuring act for my father and the first indication of the level of care he was to receive during his stay. I continued to be impressed by all the staff who were unfailingly supportive and caring. The manager provides real direction and her commitment to quality end-of-life care made a huge difference for my father and my family.

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Review from Rodney H (Husband of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife, after a stroke, was never able to speak and was totally paralysed on the right-hand side. This caused her immense problems but the efforts of all the staff were brilliant in dealing with them professionally and sympathetically throughout the months stay.
Her family appreciated it and although
unable to speak up and communicate, I think she also did.

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Review from A B (Husband of Resident) published on 27 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff appeared to treat my wife with kindness and dignity at all times. This was made difficult by my wife's complete inability to communicate but staff showed patience. My wife was doubly incontinent, could not move and required 2 carers to attend to her needs. She also required feeding and help
with drinking.
Staff gave my wife encouragement but respected her wishes at all times and showed a positive attitude.

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Review from Roger L (Son of Resident) published on 26 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I don't think we could have found a better home for my mother's last few months. Staff were always helpful, caring and very cheerful. They always made family welcome. They made it a lot easier for my late father when visiting mother, joking with him and keeping his spirits up as much as the residents.
All
in all very happy with the nursing home.

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Review from S K (Daughter of Resident) published on 27 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the way in which you cared for my mother.

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Review from Donna J (Daughter of Resident) published on 21 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was placed in Pilgrims Way after being discharged from hospital. He is bed bound with Parkinson's and recently suffered a stroke and my mum was no longer able to care for him at home. A very stressful time has been made much easier seeing the great care he is receiving. We have total confidence
in the staff, dad is happy and settled. The manager is excellent and always has time to talk through any concerns. Highly recommend this place.

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Review from Anita F (Niece of Resident) published on 7 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle came to Pilgrims Way after a long stay in hospital. He sadly had dementia and after a fall at home, this condition got much worse. All of the staff at the home were brilliant with him as a resident and with us, his relatives, nothing was too much trouble. Can't thank you all enough. He sadly
past away and is now at rest.

Reply from Renata Hatch, Manager at Pilgrims Way Nursing Home

Dear Anita, Thank you for your lovely feedback. It was our pleasure to look after your uncle.


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Review from Leanda G (Niece of Resident) published on 5 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were wonderful with my very sick uncle. We could not have wished for better care for him. All his needs were met. They were very caring and sympathetic when we sadly lost him to dementia. Myself and my family would like to thank them all.

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Review from Simon C (Grandson of Resident) published on 30 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother was a resident at Pilgrims Way Nursing Home for about four years until she recently passed away at the age of 102. We have always found the staff first class and like family. My gran was very happy at the home and I wouldn't hesitate to recommend it to others.

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Review from Michael D (Son of Resident) published on 10 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On checking the home for suitability, the greeting and help was first class. Since my mother arrived, her care has been all that I could have wanted for her and more.

Reply from Carol Marsh, Manager at Pilgrims Way Nursing Home

Thank you for this review. I know these reviews are read by prospective families and they are so helpful in choosing a home for a family member as they are written by people like yourself with first-hand experience of the home.


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Review from J G (Friend of Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has only been here a week so I cannot give too much information but on what I've seen so far, everything seems excellent. Friendly, caring staff. Clean and tidy everywhere. First impressions are very good. I would need to review again to be more knowledgeable. I cannot answer the management
question as I've had no contact at this stage. Value - I can only say from this very new admittance.

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Review from Linda H (Daughter of Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as my husband and I walked through the doors of Pilgrims Way one Sunday afternoon we felt welcome, comfortable and were put at ease by the staff. They were friendly and answered all our questions. We both knew that this was the home that my 94-year-old mum would be happy and well looked after.
Mum has only been there a short while but already we are very happy with our decision. We feel the staff and management are helpful, caring and they are concerned for their residents' welfare and wellbeing.

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Review from Ronald H (Son-in-law of Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as we met the staff, I was impressed by this caring attitude towards the resident, ensuring all our concerns were answered satisfactorily. My mother-in-law has only been there a month or so, but has settled in very well which give us peace of mind for her continued welfare. An exceptional standard
of the 24-hour nursing home.

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Review from Jane T (Daughter of Resident) published on 25 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came into the nursing home after a short stay in hospital. All the staff and the manager could not have been nicer or more accommodating. Mum was very poorly but did rally the first week with the care and attention provided. I visited a lot and everyone was lovely regardless of when I arrived
or departed. Mum clearly had a few favourites and always managed a smile when they were around. After a long illness, I instantly knew Mum would be looked after here and it was a massive relief to all those that loved her. Sadly Mum passed after a few weeks but it’s a great comfort to us that she seemed at peace and cared for in her last weeks. Many thanks to you all.

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Review from Carole M (Daughter of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted in August 2016 and just passed away this month. We had a special holiday planned to celebrate both our forthcoming 70th birthdays and ruby wedding. We sent photos which were printed and shown to Mum via the staff. Her eyesight was poorly but the staff couldn't be nicer and caring,
nothing too much trouble. If Mum wanted something, such as a trifle, one would bring it in for her. The room she had was lovely, nice furniture and staff always greeted you with a lovely smile. If at any time you had a problem it was dealt with promptly and sorted.

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Review from Valerie S (Regular Volunteer) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been a volunteer for many years and would recommend to anyone looking for a home for their loved ones.

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Review from Peter A (Husband of Resident) published on 22 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I attend to visit my wife every day and am treated with the utmost respect.

Reply from Carol Marsh, Manager at Pilgrims Way Nursing Home

Thank you for taking time to review the services at the home. This helps me audit our services here.


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Review from C C (Granddaughter of Resident) published on 22 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This nursing home is so good, my nan and grandad came here together.
Now it's just my nan, she's been here for five years and feels happy because the staff are so friendly and the care here is amazing for her.

Reply from Carol Marsh, Manager at Pilgrims Way Nursing Home

Thank you for putting this review of the home on to carehome.co.uk. It helps other people select a suitable home for their relative.


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Review from Ben W (Grandson of Resident) published on 20 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with Pilgrims Way. Staff are very friendly always ask if you want a drink and if my grandad is ill it's picked up on very quickly and dealt with.

Reply from Carol Marsh, Manager at Pilgrims Way Nursing Home

Thank you for taking time to review the home.


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Review from Pamela A (Friend of Resident) published on 20 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting twice a week for over 2 years now and found the nursing home very nice and also clean, caring and friendly.

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Current Review Score: 7.5 (7.533)

Overview of Review Score

The Review Score of 7.5 (7.533) out of 10 for Pilgrims Way Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.5 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.538 for Pilgrims Way Nursing Home is calculated as follows: ( (55 Excellents x 5) + (14 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) + (33 Very Poors x 1) ) ÷ 106 Ratings = 3.538

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.995 Points relating to the number of positive Reviews for Pilgrims Way Nursing Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2. 6 Positive Reviews ÷ 15.2 = 0.395

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

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Stephen Norris

Job Title: Manager

Joined: 2021

Stephen has been a Registered Nurse since 2014 having commenced pre-registration training in 2010. Stephen brings with him a wealth of knowledge from acute hospitals and also almost 6 years of experience working in Nursing Homes. He has worked for some of the larger multi-home companies and also for smaller home groups. Prior to nursing Stephen spent 6 years serving in the Royal Navy as a Marine Engineer but left this career to start a family. Stephen has 2 young children and lives in Faversham, Kent with his wife and children.


Stephen sees himself as an approachable manager who is always willing to help and solve any issues you may have whilst use our service. He is not a font of all knowledge but will endeavour to find the answers to your questions if he does not already know.