Pilgrims Way Nursing Home

10 Bower Mount Road, Maidstone ME16 8AU
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7.5 70 Reviews
  • Pilgrims Way Nursing Home, Maidstone
Pilgrims Way Care home is family run and has been established for almost 27 years.

It is committed to providing high standards of care in a safe and comfortable environment 24 hours a day. It has a bright, warm
And friendly atmosphere as you walk in. The staff are friendly and helpful and the home is very clean and also decorated to a high standard.

It is located on the outskirts of Maidstone:

Easy access to motorway
Local transport links
Convenient to London

Set in beautiful, well-kept gardens, Pilgrims Way is a 64-bed purpose built home which is registered for both nursing and residential clients.

Pilgrims Way also has a separate unit known as the Coach House located behind the main home which has 16 residential beds. The whole home as recently under gone a complete refurbishment but has retained its character and charm. It is the residents home and has a warm and friendly environment with lots of natural light which is important for the individuals total well being. Many rooms offer access to their own outside space.

En-suite rooms are also available within the Coach House and main Care Home. The admission age at Pilgrims Way is normally 65 - however, individual cases will be considered. The newly refurbished coach house is now ready to be opened to admissions December 2017.

Pilgrims Way Care Home is committed to the highest standard of care and they are members of several quality standard Care Home Associations. These are the Care Quality Commission and National Care Standards Commission. It has an excellent repretation within the area.

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Care Provided by Pilgrims Way Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 76 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Pilgrims Way Care Ltd
  • Person in charge
  • Cara Lean (Registered Home Manager)
  • Admission Criteria
    • Assessment required
    • Ages 65+
  • Room Information
    • Single Rooms (44)
    • Couples/Companion Rooms (16)
    • Single Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2011
    • Number of floors: 2

Funding & Fees Guide for Pilgrims Way Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,400
    • Self-Funded Residential Dementia Care £1,000 – £1,400
    • Self-Funded Nursing Care £1,000 – £1,400
    • Self-Funded Nursing Dementia Care £1,000 – £1,400
    • RESPITE Self-Funded Residential Care £1,000 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,000 – £1,400
    • RESPITE Self-Funded Nursing Care £1,000 – £1,400
    • RESPITE Self-Funded Nursing Dementia Care £1,000 – £1,400

  • All of our rooms are currently single occupancy although dual occupancy for couples can be considered in a larger room
  • (these prices are only a guideline, please contact Pilgrims Way Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home encourages people to view at any time and an appointment is not required


  • Parking

  • The home has ample parking off road available


Pilgrims Way Nursing Home Reviews (70)

Total of 70, showing 61-70
7.5

Pilgrims Way Nursing Home has a Review Score of 7.5 (7.533) out of 10, based on 9 reviews in the last 2 years. Over all time Pilgrims Way Nursing Home has 70 reviews.

Overall Experience

  • 53
  • 12
  • 1
  • 0
  • 4

Date Published

70
2
4
9
61

Review from S K (Daughter of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Pilgrims Way Nursing Home for over a year and I couldn't be more pleased with her care. She always looks smart whenever I visit. They have an in-house hairdresser who can make the tiniest hair look good. The food is all home cooked and fresh.

Reply from Carol Marsh, Manager at Pilgrims Way Nursing Home

Thank you for your lovely review of our home.


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Review from Josephine W (Resident) published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a very nice room with new furniture and curtains. The staff are very kind and friendly. We have a hairdresser once a week. We also have foot care.There are various activities. We have a lovely lounge.

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Review from Patrick D (Friend of Resident) published on 24 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend had been in Pilgrims Way for approximately 8 years, in all that time all the staff were extremely caring and kind. My friend never had any reason to complain. My wife, who had been a carer for 15 years before retiring, always commented on how nice the place was and the lack of any obnoxious
smells. When she passed, a senior member of staff was with her. My comparison is based on personal experience looking after two of my sisters in different Care Homes in the Maidstone area.

Reply from Carol Marsh, Manager at Pilgrims Way Nursing Home

Thank you for taking this time to complete a review on Pilgrims way. This helps us to improve our services.


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Review from Louise B (Granddaughter of Resident) published on 22 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely home and we are very grateful our nan got given a place there. She has been there for 3 years now and we haven’t had any problems. The staff are great, the standard of the accommodation is very high and services like laundry, cleaning and catering are also carried to a high standard.
The kitchen staff are a great asset to the home as meals are always served with a smile and a caring attitude.
All staff are approachable and have time to discuss any concerns you may have. There is evidence of regular staff training and I’m sure good procedures are in place to ensure staff are maintaining good working practices at all times.
I visit twice a week and I’m always made to feel very welcome. I dreaded nan having to go into a care home but can honestly say that we have been happy from day 1 and it is a relief to know she is in a safe place.
A lot of money and effort has gone into the recent renovation project and the gardens outside are also beautifully maintained.

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Review from Ryan P (Grandson of Resident) published on 15 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has arrived at this home and has so far been pleased with the excellent service and kind and caring staff. Would highly recommend.

Reply from CAROL MARSH, MANAGER at Pilgrims Way Nursing Home

Thank you for taking the time to write this review on our home. We are always striving to improve our home and these reviews are helpful in helping us to just that.


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Review from Vanda K (Daughter of Resident) published on 15 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum arrived at Pilgrims Way Nursing Home three days ago and I cannot fault them. Lovely, clean room with a view. Kind, caring and approachable staff who know what is going on and are always happy to help. Mum arrived with a chest infection straight from hospital and a GP was organised straight away.
Everyone has been very keen to make Mum feel welcome at what is a very frightening time for her. The manager is kind, approachable and very capable and has answered all of my questions honestly and respectfully.

Reply from CAROL MARSH, MANAGER at Pilgrims Way Nursing Home

Thank you for taking the time to do this review. I am so pleased to hear that you are happy with your Mum being in our home. It is always a difficult time knowing what to expect for the individual and their families


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Review from Anthony B (Son of Resident) published on 11 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A positive review and recommendation. My 99 year old mother has been in the home for a year and a half. She is very happy and contented. The staff are always friendly and helpful and the nurses knowledgeable and attentive. The home is spacious and has just been upgraded with new chairs throughout and
a comprehensive redecoration.

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Review from Julia H (Friend of Resident) published on 11 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would sincerely like to thank all the staff at the Pilgrims Way Nursing Home, Maidstone, for providing such wonderful care for my friend with severe dementia and other disabilities. The staff displayed endless patience and kindness, the nursing care was superb. There was always a friendly welcome
for visitors.

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Review from Tracy F (Daughter of Resident) published on 21 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum has now been in the Pilgrims Way Nursing Home since 31.1.17 she has Vesicular Dementia plus had a major Stroke, at first it took a while for her to settle but now she seems to be accepting that this is her new home, the staff (there has been, unfortunately, a turn around in Staff and a usage
of Agencies, but going forward I have been informed that the home will only try to use permanent staff in future which is better for the residents especially those with Dementia ) are pleasant and helpful and mum has got used to them looking after her, and has her favourites. The home has now got a new manager and going forward I have been informed that there will be a lot of changes (for the better) so I am looking forward to seeing them.

Reply from Carol Marsh, Manager at Pilgrims Way Nursing Home

Thank you for your review. I have recently joined the home as Manager and we are looking forward to stopping use of agency staff in the home by undertaking our own recruitment.


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Review from Linda G (Daughter of Resident) published on 18 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been a Resident since February 2017 and she has received the highest standard of care. All staff are friendly and make her feel relaxed and happy in her surroundings. She enjoys the excellent food prepared, where there is always a choice every day.
The Home has recently undergone a total
refurbishment making it bright and a pleasure to visit and for my Mother to reside.

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Current Review Score: 7.5 (7.533)

Overview of Review Score

The Review Score of 7.5 (7.533) out of 10 for Pilgrims Way Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.5 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.538 for Pilgrims Way Nursing Home is calculated as follows: ( (55 Excellents x 5) + (14 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) + (33 Very Poors x 1) ) ÷ 106 Ratings = 3.538

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.995 Points relating to the number of positive Reviews for Pilgrims Way Nursing Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2. 6 Positive Reviews ÷ 15.2 = 0.395

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

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Stephen Norris

Job Title: Manager

Joined: 2021

Stephen has been a Registered Nurse since 2014 having commenced pre-registration training in 2010. Stephen brings with him a wealth of knowledge from acute hospitals and also almost 6 years of experience working in Nursing Homes. He has worked for some of the larger multi-home companies and also for smaller home groups. Prior to nursing Stephen spent 6 years serving in the Royal Navy as a Marine Engineer but left this career to start a family. Stephen has 2 young children and lives in Faversham, Kent with his wife and children.


Stephen sees himself as an approachable manager who is always willing to help and solve any issues you may have whilst use our service. He is not a font of all knowledge but will endeavour to find the answers to your questions if he does not already know.