The Poplars Care Centre

158 Tonbridge Road, Maidstone ME16 8SU
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9.3 90 Reviews
  • The Poplars Care Centre, Maidstone
Welcome to The Poplars Care Centre in Maidstone, Kent. Within easy reach of the town centre, this delightful friendly home offers 24-hour care for those over the age of 65. The home is blessed with a long-serving team of nursing and support staff that provide high-quality, person-centred care within a homely environment. They offer flexible long-term, respite and post-operative care.

The Poplars is a large detached house, comprising 56 bedrooms, 15 of which are companion bedrooms for couples who wish to share. Most of these bedrooms come equipped with an en-suite as standard. The team encourage residents to furnish their new surroundings with familiar pieces of furniture and personal possessions to make them feel truly at home. While the bedrooms provide a tranquil area to rest and relax, the light and airy dayrooms offer residents the opportunity to catch up with friends over a pot of tea, enjoy one of the guest entertainers or simply recline in front of their favourite films.

At The Poplars, they encourage residents to take part in a range of engaging activities based on their lifestyle needs and preferences. Many activities take place within the home environment and include garden parties, barbecues, flower arranging, arts/crafts and quiz nights. They empower individuals to enjoy those everyday routines they cherish, whether that’s having a salon blow-dry and manicure or keeping up to date with their favourite sports team. All are encouraged and available. As well as being encouraged to enjoy the home's magnificent landscaped gardens, residents also enjoy regular days out to Canterbury and seasonal trips to the seaside.

The professional catering team deliver nutritionally balanced meals that are appealing to residents. Their professional food suppliers specialise in delivering high-quality food designed specifically for the healthcare sector.

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Care Provided by The Poplars Care Centre

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 71 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Dorcas Mukuzwazwa (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (41)
    • Couples/Companion Rooms (15)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2007

Funding & Fees Guide for The Poplars Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,200
    • Self-Funded Nursing Care from £1,200
    • Self-Funded Nursing Dementia Care from £1,200
    • RESPITE Self-Funded Residential Care from £1,200
    • RESPITE Self-Funded Residential Dementia Care from £1,200
    • RESPITE Self-Funded Nursing Care from £1,200
    • RESPITE Self-Funded Nursing Dementia Care from £1,200
  • (these prices are only a guideline, please contact The Poplars Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

The Poplars Care Centre Reviews (90)

Total of 90, showing 61-80
9.3

The Poplars Care Centre has a Review Score of 9.3 (9.280) out of 10, based on 34 reviews in the last 2 years. Over all time The Poplars Care Centre has 90 reviews.

Overall Experience

  • 65
  • 18
  • 2
  • 1
  • 4

Date Published

90
8
20
34
56

Review from B M (Daughter of Resident) published on 29 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home and Mum is very well looked after. Staff are so friendly and Mum is very happy. I recommend to all that are in need of a good home for relatives. It is very clean and very homely.

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Review from P M (Resident) published on 16 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

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Review from Freddie F (Son of Resident) published on 30 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the service that my mother received was beyond excellent and I truly believe her last days of her life were the most happy. She loved the staff and enjoyed the entertainment as I did when visiting her.

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Review from J R (Son of Resident) published on 24 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was a resident at Poplars Care Centre for six years and had a room in willow and magnolia units. During this time, the day to day care was very good. Any questions or concerns were addressed by the staff most of the time, with exception by the manager, when the staff were not able to assist.
This is a busy home and the carers do their best, with some individuals going above and beyond. Now the home has a new manager, it is hoped any small deficiencies can be improved to make this an excellent care home.

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Review from G H (Son of Resident) published on 24 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank everyone who works at The Poplars. My mum was admitted to the home on 29/1/20 with dementia and bowel cancer but sadly she died on 31/5/20. The nurses and carers have been superb. Also, the kitchen staff and cleaners. The manager has been very considerate in accepting my mum in
the first place.

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Review from Marcia P (Daughter of Resident) published on 19 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother entered Poplars 18 months ago for end of life care. It is a testament to the staff that she didn't die for 18 months. The staff's care for my Mother was superb. She even managed to form close relationships with some of them. She was happy, secure, and well cared for. Only very recently developing
bedsores. The staff was caring and supportive of her family too. We were unable to visit during her last month and she became ill and died. The staff kept us informed and were with her at the end. Thank you Poplar's staff.

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Review from T A (Daughter of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I walked in to view Poplars, I was greeted with smiles, information and reassurance. I knew straight away it had a lovely feel. My Mum, who had come from hospital was cared for and loved by the staff and I am sure made my Mum's last months happy and comfortable. Myself and my sister
felt part of the family and was always made to feel welcome and that nothing was too much trouble. Thank you.

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Review from J F (Daughter of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From when I entered The Poplars I was always greeted and was made welcome. The staff are amazing and went the extra mile. My Mum was looked after and happy. They helped relieve stress at a difficult time. I will miss them as I feel over the month I got to know them. My mum enjoyed the entertainment
and always had a smile. Thank you Poplars.

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Review from D J (Daughter of Resident) published on 3 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Felt very much at ease on first entry. All personnel were courteous and kind. All the rooms were spotless. No job was too much trouble. My mother was extremely well cared for.

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Review from Mike E (Son of Resident) published on 2 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was in the poplars for only a few weeks but in that time the staff looked after him so well and gave him the end of life quality care he needed. They kept in touch about Dad's day to day condition, had time for my questions and were very sympathetic, especially at the end. Very reassuring to
know Dad passed with dignity and comfort. Being so far away I cannot fault the attention from the staff to my dad. It seemed everyone knew my dad in such a short time and I truly appreciate their kindness.

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Review from Susan M (Daughter of Resident) published on 16 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always found a happy and friendly reception at all times.
They are there to answer your problems.

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Review from C W (Daughter of Resident) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional care given to my mum throughout her stay of 3 years. Staff show, kindness, professional, and most of all they listen to the needs/wants/hopes of their residents. Even when my mum was passing, allowing family to be with her, showing us dignity and kindness through this time.

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Review from A G (Daughter of Resident) published on 1 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mother had the very best of care in The Poplars Nursing Home, Tonbridge Road. She spent 22 months there and we always were encouraged to visit Mum at any time - open house - and the staff were very approachable and friendly.

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Review from Margot S (Daughter of Resident) published on 27 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After years of caring for my mother at home, it came a time when she required more care than I could provide. It was a difficult decision to make but I knew this would be the best thing for her. She moved into The Poplars Care Home and was with them for 10 months before she sadly passed away.
There
are no words that could thank the staff enough for their kindness, care and love they showed my mother. Whatever time I arrived, she was always clean and comfortable. The last few months, she was bedridden and it was with their intense nursing care, she did not have one bed sore. The men and women that work for The Poplars put their hearts and souls into their work, which we know, is not always easy. I shall be forever grateful to them all, knowing my mother’s last few months were made as comfortable as possible. Thank you all from my heart.

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Review from Sarah C (Daughter of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mum lived here a few months. Every time we visited we saw a clean, friendly, happy home with caring and smiling staff. And a beautiful garden. Thank you.

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Review from Helen W (Daughter of Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are caring and understanding. They have shown love and compassion prior to my Mum's death, to both me and Mum.

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Review from Odette Q (Daughter of Resident) published on 21 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely 88-year-old Dad was only here a week, the palliative care he received was second to none. The nurses looked after him so well, and also made sure my Mum, who wouldn't leave his side was looked after with lots of cups of tea and sandwiches.
I couldn't recommend this nursing home more in what
was such a difficult time for us all.

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Review from Raymond H (Brother of Resident) published on 21 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was resident for a period of approximately 2 years until the time of her death. Her care over this period was exceptionally professional and given with great kindness and compassion. My thanks go to all the excellent staff I could not have wished for better treatment for her.

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Review from Frances P (Daughter of Resident) published on 14 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was only at The Poplars for the last 3 weeks of his life. The care and kindness that he received by all the staff was just amazing. There are no words to describe how grateful our family are for their care and dedication that they show. Thank you Poplars, you are all '5 stars'.

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Review from Vanessa S (Friend of Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was transferred to The Poplars for end of life care and spent 10 days in this lovely home. The staff were wonderful, so caring, and helped to make a difficult time so much easier to deal with. My friend was so peaceful at the end and I am so grateful he was able to spend his final days in
a home that delivered what they advertised, such professional care - thank you all.

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Current Review Score: 9.3 (9.280)

Overview of Review Score

The Review Score of 9.3 (9.280) out of 10 for The Poplars Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.280 for The Poplars Care Centre is calculated as follows: ( (259 Excellents x 5) + (76 Goods x 4) + (13 Satisfactorys x 3) + (12 Poors x 2) + (37 Very Poors x 1) ) ÷ 397 Ratings = 4.28

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Poplars Care Centre is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Jul 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (1)

Dorcas

Dorcas Dorcas

Job Title: Home Manager

Joined: 2021

I have been in the Care industry for almost 20 years. I have worked in residential, nursing and dementia care homes in various capacities. My passion is to ensure that care is a positive experience for our residents and ensure they live a meaningful life. I am passionate about what l do and my outlook is to ensure that our residents create memories and the relatives get peace of mind. My team and l have a shared dedication to enhance the quality of life of our residents and ensure that they live a fulfilled life. I am dedicated to ensuring that l lead my team to be the best they can be.