Priory Mews Care Home

Watling Street, Dartford DA2 6EG
Submit a Review
8.1 110 Reviews
  • Priory Mews Care Home, Dartford
Located in historic Dartford, Priory Mews is a friendly purpose-built care home, offering residential, nursing and dementia care.

Priory Mews consists of five separate houses each offering a high standard of care.

Stylishly decorated throughout and with landscaped gardens, each home has a comfortable lounge and dining room where residents can socialise and entertain guests if they wish. All bedrooms provide single accommodation and include a 24-hour call system and some offer views of the surrounding gardens.

Good quality ingredients are used to create a wide selection of tasty meals and all tastes and diets can be catered for.

Visits from local entertainers and trips out to local community and charity events ensure that residents are never short of things to do.

Show Priory Mews Care Home on the Map

Care Provided by Priory Mews Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 156 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Other Care Provided
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Marlon Soriano (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (156)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Priory Mews Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,400
    • Self-Funded Residential Dementia Care £1,300 – £1,400
    • Self-Funded Nursing Care £1,400 – £1,500
    • Self-Funded Nursing Dementia Care £1,400 – £1,500
    • RESPITE Self-Funded Residential Care £1,300 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,300 – £1,400
    • RESPITE Self-Funded Nursing Care £1,400 – £1,500
    • RESPITE Self-Funded Nursing Dementia Care £1,400 – £1,500

  • Fees are determined after our team completes the pre-admission assessment. This assessment helps us understand the type of care your loved one needs, which in turn establishes the weekly fee. Thank you.
  • (these prices are only a guideline, please contact Priory Mews Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Priory Mews Care Home Reviews (110)

Total of 110, showing 1-20
8.1

Priory Mews Care Home has a Review Score of 8.1 (8.052) out of 10, based on 24 reviews in the last 2 years. Over all time Priory Mews Care Home has 110 reviews.

Overall Experience

  • 49
  • 48
  • 3
  • 2
  • 8

Date Published

110
0
4
24
86

Review from A L (Daughter of Resident) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is currently a resident at Priory Mews although the last review from CQC was not good. I can't fault the care she is receiving. I go to visit her most nights and the staff are wonderful and welcome me every day I'm there and most importantly my mum is happy in her surroundings.

Reply from Tara Oakley, Customer Experience and Wellness Officer at Priory Mews Care Home

Thank you for your feedback. It's wonderful to hear that your mum is receiving excellent care and feels at home at Priory Mews. Your positive experiences with the staff and their warm welcome during your visits really highlight their commitment to ensuring residents are comfortable and well-cared for. It's comforting to know that your mum is in a place where she feels happy and supported.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Colin M (Resident) published on 5 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am staying in Cressmor house, I am unable to walk and need a lot of help, the carers can not do enough for me and the nurses are there if things go wrong, my room is cleaned every day and the maintenance men are on hand to sort out any problems, there is also an entertainment team to keep you occupied.
A great friendly place to be staying.

Reply from Tara Oakley, Customer Experience and Wellness Officer at Priory Mews Care Home

Thank you for sharing your positive experience at Priory Mews! We're thrilled to hear that our dedicated team are meeting your needs and providing exceptional support. It's wonderful that you're enjoying the clean environment, prompt maintenance, and engaging entertainment options. We appreciate your kind words and are delighted that you find Priory Mews to be a great and friendly place to stay. Please let us know if there's anything else we can do to enhance your comfort and well-being.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jo B (Friend of Resident) published on 18 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend's husband was cared for by Priory Mews during the last few months of his life. I was very impressed with the care he received, he was bedridden but was kept beautifully clean and comfortable. We were able to visit at any time and were always welcomed by the staff. He was treated with the utmost
kindness and staff did everything possible to encourage him to eat and drink. I was particularly impressed to witness how kind and concerned the staff were during his last few days, sitting with him and talking softly.

Reply from Tara Oakley, Customer Experience and Wellness Officer at Priory Mews Care Home

Dear Jo, we are deeply honoured to have been able to care for your friend's husband during his final months. Our team is dedicated to providing compassionate and respectful care and it means a lot to hear that you were impressed with our efforts. We are glad you felt welcomed and supported during your visits. Your kind words are greatly appreciated and will be shared with our staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T P (Daughter of Resident) published on 25 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The experience my mum received was amazing. The care and consideration given were the best in the two care homes my mum had been in. The staff were attentive and were so kind.

Reply from Tara Oakley, Customer Experience and Wellness Officer at Priory Mews Care Home

Thank you so much for your kind words! We're delighted to hear that your mum had such a positive experience with us. Our team is dedicated to providing attentive and compassionate care, and it's wonderful to know that our efforts made a difference. We truly appreciate your feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Shamini K (Daughter of Resident) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff show professionalism in their approach in resolving any issues.
They also show a caring and supportive role to residents. My mum has been a resident since 5 February and we are happy with the nursing home.
Admin team very supportive and approachable.
Safeguarding team always maintain professionalism
and a friendly approach towards my mother. I am very happy that my mother is in a safe place.

Reply from Tara Oakley, Customer Experience and Wellness Officer at Priory Mews Care Home

Thank you for sharing your thoughts with us! We're thrilled to hear that your mum feels safe and well-cared for at our nursing home. Our team works hard to ensure that every resident receives professional and compassionate support, and it's wonderful to hear that you've noticed and appreciated their efforts. We're grateful for your trust in us and are always here to assist you and your mum in any way we can.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E W (Granddaughter of Resident) published on 11 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My nan has been in Berkeley for three weeks now. Very unsettled on arrival, but the team made my nan feel at ease and made her feel at home. The staff have been very welcoming and caring. Anything you need they are always happy to help. Lovely team. The manager at Berkeley is fantastic. As a family,
we feel Nan is getting the right and best care she needs.

Reply from Tara Oakley, Customer Experience and Wellness Officer at Priory Mews Care Home

Thank you for sharing your experience with us! We're thrilled to hear that your nan has found comfort and support at Priory Mews. Our team takes pride in creating a welcoming environment, and it's heartening to know that your family feels confident in the care she is receiving. We appreciate your kind words about our management and the overall team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L H (Daughter of Resident) published on 20 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was admitted to Beaumont House in November 2023 with a terminal diagnosis.
On the day of admission, the manager gave information regarding the home but also, more importantly, about her care as they had read the hospital discharge letter and understood the challenges my mother faced in the
weeks ahead.
The rooms are of adequate size but very basic, with dated fixtures and fittings. Although, at a recent meeting, it was stated that refurbishments have been implemented.
The staff obviously rotate regularly to ensure 24-hour cover, and in our experience, all staff encountered, including cleaning, laundry, catering and maintenance personnel, treated Mum with respect and took time to communicate directly with her. The nursing staff, in particular, came across with a genuine caring attitude and professional manner.
We regularly fed her and felt the food was freshly prepared, and the menu was varied.
Access was sometimes difficult as both front door bells were inoperative.
Mum passed January 2024.

Reply from Tara Oakley, Customer Experience and Wellness Officer at Priory Mews Care Home

We appreciate your feedback on the initial information provided and are pleased to hear that the staff, including nursing, cleaning, laundry, catering, and maintenance personnel, treated your mother with respect and demonstrated a genuine caring attitude. It is our priority to ensure a comfortable and compassionate environment for our residents.
Regarding the room conditions, we understand your concern and want to assure you that we are actively working on refurbishments to enhance the overall facility. We value your input, as it helps us identify areas for improvement. Thank you for choosing Priory Mews, and we appreciate the opportunity to serve your family during this challenging time.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B P (Respite Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I spent 2.5 weeks in Beaumont House for Respite Care. The staff were friendly, caring and very helpful. Everywhere was kept very clean although, perhaps, a little tired. However, decorators were in, and this will obviously improve the look. I cannot thank the staff enough for all they did for me, even
though I was only there for a short while.

Reply from Tara Oakley, Customer Experience and Wellness Officer at Priory Mews Care Home

Dear Barbara, thank you so much for taking the time to share your experience at Priory Mews. We're delighted to hear that our staff made your respite stay enjoyable with their friendly, caring, and helpful attitude. Your feedback about the cleanliness is appreciated, and we're thrilled to let you know that renovations are underway to enhance the overall appearance. We're grateful for the opportunity to have supported you during your short stay, and your kind words mean a lot to our dedicated team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Louise L (Daughter of Resident) published on 5 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was admitted to Priory Mews in February 2023, he has mixed Alzheimer's and vascular dementia, a heart condition and an enlarged prostate. He was not well at all. When writing this review in January 2024 he is in such a good way, my family and I can't believe it. The constant care he receives
from all of the staff is second to none. He is calm, peaceful and well looked after and the relief that my family feel knowing that is priceless. All the staff are amazing, so happy and loving to all residents. They have made Christmas the best year we have spent with my dad for a while. We can see improvements being made constantly throughout. The food isn't the best but the facilities they have are limited and my Dad is constantly eating. We can't thank them enough. Recommended.

Reply from Tara Oakley, Customer Experience and Wellness Officer at Priory Mews Care Home

Thank you for sharing your positive experience at Priory Mews. We're thrilled to hear about the significant improvement in your dad's well-being and the exceptional care provided by our staff. Since our acquisition of Priory Mews, our efforts have been dedicated to implementing significant daily enhancements across all facets of the home. We appreciate the acknowledgement from professionals and visitors regarding these positive changes. Our commitment remains unwavering as we strive to continually elevate the standard of care for our residents. Your feedback is invaluable, and we appreciate your recommendation. We remain dedicated to providing the best possible care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A L (Daughter of Resident) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father is comfortable and happy.

Reply from Tara Oakley, Customer Experience and Wellness Officer at Priory Mews Care Home

I'm delighted to hear that your father is comfortable and happy. Our team is dedicated to providing a positive experience, and it warms our hearts to know that your father is content with our services. If there's anything specific that has contributed to his comfort and happiness, we would love to hear more about it so that we can continue to enhance the quality of our service. Thank you for taking the time to share this positive feedback with us!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T H (Wife of Resident) published on 7 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the staff of Priory Mews for the exceptional care provided to my husband. All his needs are considered, the staff are very considerate, they include him in decisions made regarding his needs. They are also very welcoming to me. I always get offered a cup of tea and I am included
in decisions regarding his care. He has a designated carer who is wonderful as well as all the other carers, they are so caring. I also have to thank the activities team for including him in all events. Thank you.

Reply from Tara Oakley, Customer Experience and Wellness Officer at Priory Mews Care Home

We're deeply touched by your kind words. We're delighted to hear that your husband is receiving exceptional care at Priory Mews and that you also feel welcomed and included in the decision-making process.
Our new team takes great pride in their work, and your feedback is truly appreciated. We're committed to providing the best care and support.
Thank you for choosing Priory Mews, and please know that we're here for you both every step of the way.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M K (Friend of Resident) published on 9 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

After a visit to my friend at Beaumont House on the morning of the 4th October I felt the need to contact the home to express how thrilled I was to see the care, attention, and love (and I do mean 'love') that he was receiving by so many members of staff.
My friend has no family and receives precious
few visits, but the warmth, friendliness, and individual attention shown to him by so many of your staff go a long way to make up for this.
They know that he enjoys conversation and go out of their way to find the time to ensure that they engage with him.
I was, as always, made to feel welcome. It was a pleasure to see around the building the photographs of my friend engaged in activities confirming that he continues to be very happy at Beaumont House.

Reply from Tara Oakley, Customer Experience and Wellness Officer at Priory Mews Care Home

We are deeply touched by your kind words regarding your recent visit to Priory Mews. It warms our hearts to know that your friend is receiving exceptional care and attention from our dedicated staff. Providing a warm and engaging environment for our residents is our top priority, especially for those who may not have frequent visitors. Your support means a lot to us, and we look forward to welcoming you back anytime.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ali B (Daughter of Resident) published on 27 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my father arrived, his health has improved due to the diligence of the nursing staff and the attentiveness of all the staff.
The ladies in the office are friendly, helpful and, most of all, very efficient and attentive. They are amazing!
Two particular members of staff have managed Dad's health,
and he is now in the best condition he has been in, in a long time. The care ladies tend to Dad's every need, and they seem to be fond of him.
The cleaning ladies keep Dad's room really tidy, and I complimented them on this last week.
The maintenance man has tended to our every wish in Dad's room, like moving his wardrobe, accommodating his chair and mending his tap, and he is friendly and has a great attitude.
The activities ladies are brilliant, and Dad seems to be joining in with the activities.
We are really relieved that we do not have the ultimate responsibility for his everyday health and welfare.
So, just to say many thanks, Priory Mews!

Reply from Tara Oakley, Customer Experience and Wellness Officer at Priory Mews Care Home

Thank you for your positive comments! We're delighted to hear that your father's health has improved since joining our facility. Our dedicated staff takes pride in providing attentive and efficient care. Your kind words mean a lot to us, and we'll continue to ensure the best for your father's well-being. Please don't hesitate to reach out if you have any questions or concerns. We appreciate the opportunity to be a part of his care journey.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carol S (Granddaughter of Resident) published on 14 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Priory Mews is an awful place. It should be shut down. It’s an inhumane, sad place. Find somewhere that actually cares for your loved ones and shows them respect and love. Would not recommend it to my worst enemy. I’d give it 0 stars.

Reply from Tara Oakley, Customer Experience and Wellness Officer at Priory Mews Care Home

Dear Carol, We have undergone a comprehensive transformation, focusing on creating a compassionate and respectful environment for our residents. We have implemented an extensive staff training program that emphasises empathy, dignity, and person-centered care.
In addition, we have made significant improvements to the physical environment of our home. We have renovated common areas and resident rooms to create a warm and inviting atmosphere. Our aim is to provide a safe and comfortable living space that promotes well-being and enhances the overall quality of life for our residents.
We understand that actions speak louder than words, and we would like to invite you to visit Priory Mews and witness the positive changes firsthand. Our management team would be more than happy to address any specific concerns you may have and discuss how we have made improvements to meet the needs of our residents.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Chloe P (Granddaughter of Resident) published on 6 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t fault the care from the staff. My grandparents began their journey in Cressnor and later moved to Mountenay due to Dementia. Staff were nothing but kind, loving and professional through and through. They would answer any questions and would always be a call away if help was needed, even letting
me, my dad, and my uncle stay for 5 days as they both deteriorated. We were never left thirsty or hungry and always had someone checking on us all. Staff have been under pressure, but every care home is going through this, and no care home is perfect. They were both treated with dignity and respect from the start to the end, and some also came to their funeral; we as a family appreciated this a huge amount, and it reflects how members of staff really do create a special bond with residents. A massive thank you to you all for making such a tough few years for my family that little bit easier.

Reply from Tara Oakley, Customer Experience and Wellness Officer at Priory Mews Care Home

It brings us great joy to know that your grandparents received exceptional care and support during their time at Cressnor and Mountenay. Our dedicated staff strives to provide kind, loving, and professional service, and we are glad to hear that they made a positive impact on your family. Your words mean a lot to us, and we are grateful for the trust you placed in our care. We extend our sincerest condolences for your loss. Thank you for sharing your experience with us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anne R (Sister of Resident) published on 2 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our brother’s 84th Birthday was on the day of the coronation. My husband and I visited his residence in Beaumont House with a surprise birthday cake and helium balloon. It was a joy to see his face when, with the staff on duty, we sang Happy Birthday and he excitedly blew out the candles. We watched
the coronation together with other residents and we shared in the snacks etc.
Our brother has settled in wonderfully and the past three months have seen a great improvement in his condition. He is moving his arms and hands, holding his cup and the cake too. His Parkinson's freeze can curtail his movements. The physio is helping and he is socialising in the lounge area. Loves to watch everyone. The staff have been wonderful and my sister and I are very grateful and happy with his room, attention to his needs and the genuine compassion shown him by the staff. Thank you all kindly.

Reply from Tara Oakley, Customer Experience and Wellness Officer at Priory Mews Care Home

Dear Anne,
We're thrilled to hear about the joyous celebration of your brother's birthday and the positive improvements in his condition at Priory Mews. It's heartwarming to know that he is settling in wonderfully and enjoying the company of staff and other residents. We appreciate your kind words about our team's compassion, attention to his needs, and the excellent care he's receiving. Thank you for trusting us with his well-being.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul H (Brother of Resident) published on 2 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has been a resident for about two years in Mountenay House, Priory Mews. In the beginning, I felt that there were problems with the levels of care and cleanliness in the home. I have noticed that since March this year, there has definitely been a massive improvement. The level of care has
increased more than tenfold. All the staff are much more attentive to my sister’s needs. Previously, she very rarely left her room but now every day she is taken down to the lounge, where she can interact with residents and staff, which has made a big difference to her well-being. I always felt that it was too much trouble to the staff to get my bedridden sister out of bed and into the lounge, whereas now, nothing is too much trouble for her carers. Well done and thank you to all concerned on the vast improvement. Many thanks.

Reply from Tara Oakley, Customer Experience and Wellness Officer at Priory Mews Care Home

Dear Paul,
Thank you for sharing your feedback. We appreciate your recognition of the significant improvement in care and cleanliness at Priory Mews. It's wonderful to hear that your sister's well-being has improved, and that she now has more opportunities for interaction and engagement with both residents and staff. We'll make sure to pass on your gratitude to the dedicated carers.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M H (Relative of Resident) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Inadequate, not fit to be called a care home.
I noticed staff of all levels lacking basic care skills, often oblivious to the unnecessary chaos going on. Elderly and vulnerable residents ignored as they called out and pressed buzzers, all it needed was a few kind words, a bit of time and attention,
assistance with eating and personal hygiene but it didn't happen. A very distressing environment for residents, shocking to see so many people quickly lose their dignity, from arriving looking clean, well dressed, groomed hair to looking so dishevelled and uncared for. Dirty clothes or even lost, unwashed, no dentures, unshaven, glasses missing, hair just left. We expected changes with new management but they also seemed oblivious. I have now read that all sorts of measures are in place to turn this horrible place into a care home but it shouldn't have needed the CQC inspectors to tell them, they claimed to be professional carers, they should be ashamed of themselves.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Marion H (Niece of Resident) published on 9 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My aunt was in the hospital and advised she should go to an assessment bed, offering specialist care/attention. Unfortunately, it was Mountenay, Priory Mews. We soon noticed the lack of care. On the first day, I was asked to write funeral details for my aunt on a scruffy Post-it note. I refused, it
was upsetting. Given a medication without consent. We read it on her notes and asked for it to stop immediately. Medication that should have been put away securely was left out. Several times we arrived after noon to find curtains closed, her in bed, in night clothes, no wash, cold unappetising food on the table and the TV and radio unplugged. In dirty clothes for several days, labelled clothes missing, bedding only changed when we took it off and repeatedly asked for clean bedding. It's a disgusting, filthy place, covered in faeces, with no evidence of care/kindness, residents ignored, spoken to harshly and left unattended. Our hopes were raised when we heard of new management but it made no difference.

Reply from Tara Oakley, Customer Experience and Wellness Officer at Priory Mews Care Home

Dear Marion,
Thank you for taking the time to share your feedback with us. We're sorry to hear that your aunt's stay with us was not up to the standards that we strive for, and we take all feedback seriously and are committed to improving the quality of care that we provide. Many of the issues have been acknowledged as present before the acquisition, and it was clear that the home needed to take action to address these issues and improve the quality of care provided. The new management team are doing this despite only being in place since the start of March this year, and many current family members have already seen some of the ongoing changes that have been implemented and appear happy with the direction that the home is going. Significant investment has gone into staff training and the structure of the home. If you would like to see some of the recent changes that have been implemented, please do get in touch.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Claire H (Great-Niece of Resident) published on 9 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

First of all, I’d like you to ignore the copy and paste reply that the Customer Experience & Wellness Officer for Priory Mews is dishing out all over the internet as a form of damage control. They claim they inherited problems, but no, these disgusting conditions and shocking levels of care were happening
under the new management and for several months. More than enough time to fix their inherited problems. We have 100s of photos/videos during their new management era that would make anyone feel physically sick and upset to look at. I would explain this place as a sad cage for elderly people, left to rot. Countless people living in their own filth, roaming unaided, not spoken to, not assisted eating, not washed, left to stare at the ceiling, crying out for help. People’s personalities chipped away at, becoming a shell. They became an irrelevant ‘old person in the system’. They don’t care for the person the resident is or show dignity or respect to them.

Reply from Tara Oakley, Customer Experience and Wellness Officer at Priory Mews Care Home

Dear Claire,
Thank you for taking the time to share your concerns with us. We appreciate your feedback and want to assure you that we take all complaints seriously.
As mentioned, our new management team has only been in place since March 2023. We acknowledge that there have been issues in the past, but we can assure you that we are working hard to address them. Since our new team took over, we have implemented a number of changes to improve the overall quality of care in our home. For example, we have invested in training programs to ensure that all staff are up to date with the latest best practices in care, so this transpires into the care provided for our residents.
In addition, we are inviting the community into the home to see the changes we are implementing. We understand the importance of transparency and want to show our commitment to providing high-quality care. Furthermore, we are in communication with the local councils to make enhancements within the home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 8.1 (8.052)

Overview of Review Score

The Review Score of 8.1 (8.052) out of 10 for Priory Mews Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.5 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.507 for Priory Mews Care Home is calculated as follows: ( (125 Excellents x 5) + (59 Goods x 4) + (10 Satisfactorys x 3) + (84 Very Poors x 1) ) ÷ 278 Ratings = 3.507

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.545 Points relating to the number of positive Reviews for Priory Mews Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 156 registered maximum number of service users is 31.2. 17 Positive Reviews ÷ 31.2 = 0.545

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Dec 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Marlon

Marlon

Job Title: Registered Manager

?
A Doctor of Medicine and General Surgeon Marlon is a highly experienced and exceptionally qualified professional in both the medical and management realms, with a Bachelor of Science degree in Medical Technology. With 15 years of management expertise in Health and Social Care, he brings a wealth of knowledge to his role.


Marlon's career has seen him serve as a Home Manager across various care homes, ranging from small to large-sized facilities. Before joining Priory Mews, he also held the position of Quality and Compliance Manager for a Care home group.


In his leisure time, Marlon indulges in a variety of interests. He enjoys immersing himself in literature, exploring new destinations through travel, and delving into the world of museums. His creative side shines through in his passion for photography, and he finds solace in listening to classical and mellow jazz music.


Frequently Asked Questions about Priory Mews Care Home

What types of Care is Priory Mews Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Priory Mews Care Home provide?

Palliative Care & End of Life Care are other types of care provided.

How many Rooms does Priory Mews Care Home have?

There are 156 Single Rooms.

What are the Facilities & Services at Priory Mews Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Priory Mews Care Home to the centre of Dartford?

1.5 mile(s) as the crow flies, distance by road may be significantly further.