Priory Mews Care Home

Watling Street, Dartford DA2 6EG
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8.0 110 Reviews
  • Priory Mews Care Home, Dartford
Located in historic Dartford, Priory Mews is a friendly purpose-built care home, offering residential, nursing and dementia care.

Priory Mews consists of five separate houses each offering a high standard of care.

Stylishly decorated throughout and with landscaped gardens, each home has a comfortable lounge and dining room where residents can socialise and entertain guests if they wish. All bedrooms provide single accommodation and include a 24-hour call system and some offer views of the surrounding gardens.

Good quality ingredients are used to create a wide selection of tasty meals and all tastes and diets can be catered for.

Visits from local entertainers and trips out to local community and charity events ensure that residents are never short of things to do.

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Care Provided by Priory Mews Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 156 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Other Care Provided
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Marlon Soriano (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (156)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Priory Mews Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,400
    • Self-Funded Residential Dementia Care £1,300 – £1,400
    • Self-Funded Nursing Care £1,400 – £1,500
    • Self-Funded Nursing Dementia Care £1,400 – £1,500
    • RESPITE Self-Funded Residential Care £1,300 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,300 – £1,400
    • RESPITE Self-Funded Nursing Care £1,400 – £1,500
    • RESPITE Self-Funded Nursing Dementia Care £1,400 – £1,500

  • Fees are determined after our team completes the pre-admission assessment. This assessment helps us understand the type of care your loved one needs, which in turn establishes the weekly fee. Thank you.
  • (these prices are only a guideline, please contact Priory Mews Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Priory Mews Care Home Reviews (110)

Total of 110, showing 41-60
8.0

Priory Mews Care Home has a Review Score of 8.0 (7.953) out of 10, based on 23 reviews in the last 2 years. Over all time Priory Mews Care Home has 110 reviews.

Overall Experience

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  • 48
  • 3
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  • 8

Date Published

110
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4
23
87

Review from Elaine M (Daughter of Resident) published on 31 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been a resident in Priory Mews for 16 months. Despite always saying he wouldn’t go into a care home has been on the whole really happy. Staff are amazing and look after individuals personal likes and dislikes.

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Review from Daryl C (Niece of Resident) published on 27 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Today my Uncle has been placed into the care of Priory mews. Hopefully he will be happy there. Unfortunately, no visiting for two months due to the virus.

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Review from D L (Husband of Resident) published on 25 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A good care home. Staff are very patient with my wife. She is well looked after and I feel so at peace when I leave after each visit knowing she is in very good hands. The home manager is available and nothing is too much trouble.

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Review from A T (Resident) published on 25 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They are all very friendly.

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Review from C E (Wife of Resident) published on 30 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been a resident at Priory Mews for 3 months. In that time, he has been well cared for by all staff. My only complaint is that there should be more staff as they do spend as much time as they can with each resident, my husband included, which is a great comfort to relatives. They do a
great job.

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Review from E B (Resident) published on 5 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been here for 4 months. From first entering the home, I felt comfortable. Staff are helpful, prepared to do their best in all aspects. Pleased to help with personal care and all aspects in making me feel at ease and not at all embarrassed.

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Review from D S (Son-in-law of Resident) published on 3 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law entered Priory Mews with late-stage cancer. Sadly, she passed away 2 weeks later but during her stay, the staff were excellent. They treated her with friendship, care and support. They managed her pain very efficiently. Her room was kept clean and welcoming. We could not have wished
for a better place for her to spend her last days.

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Review from S S (Daughter of Resident) published on 12 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and helpful. Staff always willing to assist. Makes mum feel safe and happy.

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Review from F K (Son of Resident) published on 5 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother moved to Berkley House in Priory Mews after viewing a number of other care homes. The staff had an instant connection with my mother. She was involved in her care plan. Her wishes were actually taken into account. Considerable kindness was shown and compassion right to her end. The care she
received will always be a positive memory, standing out from the rather chaotic search for a new home.

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Review from Teresa H (Daughter of Resident) published on 12 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Had to place our father in a safe secure environment due to wandering and dementia. Had heard good about this home so decided to arrange a tour. I'm so glad I did. Rang morning and they arranged a same day visit, impressed with what they had to offer their residents. Was told of activities daily for
residents, entertainment on offer, animals bought in for residents to enjoy, a bar, cinema type film nights, so much to offer. They responded quickly in coming out to assess dad they offered him a room and were so helpful from the enquiry to dad moving in.
I feel assured by knowing he is safe and appears happy.
Thanks hugely to all who made an emotional time easier and bearable.

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Review from T R (Daughter of Resident) published on 23 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father always looks well cared for and the staff are very attentive to his needs. They always keep me informed of any changes to my Dad's care plan.

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Review from Tracey L (Daughter of Resident) published on 4 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has dementia. This home is the first home she has visited that she has felt happy with. The staff are very professional and experienced with her illness.

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Review from K L (Daughter of Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with my mother's care in Cressenor House, Priory Mews. The staff know her very well and understand her moods. The standard has improved further over the last 3-4 months. Staffing levels seem to have improved. One criticism - they have a lovely conservatory area but it cannot be used by
residents as it is too warm. Blinds are badly needed to protect them from the sun.

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Review from Glenis B (Daughter of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been looked after to the highest degree. She loves being here and the staff and management are very caring. The food is excellent and they are well fed.

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Review from Valerie M (Daughter of Resident) published on 23 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was eighty today, we did a surprise party for her and the unit helped me by dressing the room with balloons and banners. They helped set up the common room as a function room and are always there to help residents and make time for them. The carers are very caring and pleasant. I trust them 100%
with the care of my mum and she is safe. I don't have contact with management.

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Review from M R (Daughter of Resident) published on 21 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the standard of care and facilities.


The room could do with an overhaul.


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Review from P C (Son of Resident) published on 21 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers/nurses are very caring and helpful.

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Review from Dominic P (Grandson of Resident) published on 8 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I’ve arrived at the care home a few times to find my grandad and other residents of the home needing the toilet and being ignored, but just put it down the lack of staff or the business of the ones on duty, but this particular day I arrived to find my grandad waiting outside the toilet and stood with
him for 20 minutes whilst he waited, bearing in mind he’d already been there for approximately 10-20 minutes, which made it even worse was staff members of the home just casually walked past unable to ask his needs or realise that he needed to use the toilet, problems like this shouldn’t happen in a care home and basic needs should be met.

Reply from Claire Hurworth, Care Line Manager at Priory Mews Care Home

Thank you for your comments. I would like to assure you that we are not short of staff. Having looked into this incident and after speaking with the team, I am confident that although there are sometimes delays we manage to meet Resident's needs. The use of a hoists takes 2 staff and there are 2 toilets in that particular area, therefore at times, there can be a wait for each person to use a hoist as well as the facilities. Staff do their best to minimise this as far as they can. I have spoken to your grandfather and his next of kin and they are very happy with the care that he receives. I am more than happy to meet with you and discuss further if you would find this useful.


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Review from Rita S (Daughter of Resident) published on 16 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care shown to our father was first class. Dad was treated with dignity and care and it made us happier as a family, knowing that dad was as content as can be. All the staff work so very hard in difficult circumstances and nothing but kindness was shown to Dad and we as a family thank you all from
the bottom of our hearts.

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Review from Russell F (Son of Resident) published on 22 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the home extremely welcoming.
The staff are very good considering the varied needs of the residents some of who are quite clearly in need of special treatment.
The facilities are good with nice rooms and a sizeable lounge.

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Current Review Score: 8.0 (7.953)

Overview of Review Score

The Review Score of 8.0 (7.953) out of 10 for Priory Mews Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.4 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.440 for Priory Mews Care Home is calculated as follows: ( (113 Excellents x 5) + (59 Goods x 4) + (10 Satisfactorys x 3) + (84 Very Poors x 1) ) ÷ 266 Ratings = 3.44

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.513 Points relating to the number of positive Reviews for Priory Mews Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 156 registered maximum number of service users is 31.2. 16 Positive Reviews ÷ 31.2 = 0.513

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Dec 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

Marlon

Marlon

Job Title: Registered Manager

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A Doctor of Medicine and General Surgeon Marlon is a highly experienced and exceptionally qualified professional in both the medical and management realms, with a Bachelor of Science degree in Medical Technology. With 15 years of management expertise in Health and Social Care, he brings a wealth of knowledge to his role.


Marlon's career has seen him serve as a Home Manager across various care homes, ranging from small to large-sized facilities. Before joining Priory Mews, he also held the position of Quality and Compliance Manager for a Care home group.


In his leisure time, Marlon indulges in a variety of interests. He enjoys immersing himself in literature, exploring new destinations through travel, and delving into the world of museums. His creative side shines through in his passion for photography, and he finds solace in listening to classical and mellow jazz music.