Fees are determined after our team completes the pre-admission assessment. This assessment helps us understand the type of care your loved one needs, which in turn establishes the weekly fee. Thank you.
Priory Mews Care Home has a Review Score of 8.0 (7.953) out of 10, based on 23 reviews in the last 2 years. Over all time Priory Mews Care Home has 110 reviews.
Review from James H (Husband of Resident) published on 14 March 2019
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4.0 out of 5
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Review from Stephen M (Son of Resident) published on 7 March 2019
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4.0 out of 5
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Review from Brian H (Husband of Resident) published on 1 March 2019
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4.0 out of 5
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Review from Stephen E (Son of Resident) published on 28 February 2019
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5.0 out of 5
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Review from J M (Daughter of Resident) published on 12 February 2019
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4.0 out of 5
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Review from H W (Daughter of Resident) published on 20 December 2018
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4.0 out of 5
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Review from S D (Daughter of Resident) published on 3 December 2018
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Overall Experience
2.0 out of 5
Reply from Clare Sheehan, Careline Advisor at Priory Mews Care Home
Thank you for your feedback and I am pleased to hear things have improved since your discussion with the Unit Manager. She has been monitoring your Mother’s bedroom and will continue to ensure that staff keep her belongings tidy and in order. We are sorry for any inconvenience this caused to you or your family. I hope that we can assure you, that we are always happy to listen to and take on board any feedback given to us, and act upon it for the best outcome for our Residents and their families.
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Review from Clair B (Daughter of Resident) published on 29 October 2018
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4.0 out of 5
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Review from G F (Wife of Resident) published on 25 October 2018
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5.0 out of 5
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Review from George T (Husband of Resident) published on 2 October 2018
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5.0 out of 5
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Review from Kevin C (Son of Resident) published on 26 September 2018
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4.0 out of 5
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Review from Brian B (Son of Resident) published on 21 September 2018
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5.0 out of 5
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Review from M T (Husband of Resident) published on 21 September 2018
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4.0 out of 5
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Review from Margaret P (Daughter of Resident) published on 12 September 2018
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5.0 out of 5
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Review from Sylvia R (Daughter of Resident) published on 7 September 2018
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Overall Experience
3.0 out of 5
Although seeing tablecloths and doilies are lovely, given the circumstances of your residents, is it necessary. When funds could be put to use perhaps elsewhere. A clean
Reply from Clare Sheehan, Careline Advisor at Priory Mews Care Home
Thank you for your kind words regarding the care that your Mother receives at Priory Mews and for taking the time to complete the feedback. In recent months, we have reviewed the mealtime experience at Priory Mews and made some exciting changes, enhancing meal times for all our Residents in line with our “Dignity in Dining” program. This includes particular focus around providing a restaurant-quality experience for all our Residents, whether they decide to eat in our newly laid out dining rooms, or if they decide to eat in their rooms. We want our Residents to enjoy the meal experience and for it to feel special, which is especially important for our residents living with dementia which is why we engaged with experts in the field to ensure we make all mealtimes meaningful for all Residents.
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Review from Yvonne G (Daughter of Resident) published on 22 August 2018
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5.0 out of 5
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Review from K H (Daughter of Resident) published on 22 August 2018
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5.0 out of 5
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Review from James R (Husband of Resident) published on 20 August 2018
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4.0 out of 5
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Review from Barbara S (Daughter of Resident) published on 2 August 2018
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Overall Experience
4.0 out of 5
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Review from Terry W (Partner of Resident) published on 25 July 2018
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Overall Experience
4.0 out of 5
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The Review Score of 8.0 (7.953) out of 10 for Priory Mews Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 3.4 out of 5 from 23 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.5 out of 5 from 16 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 3.440 for Priory Mews Care Home is calculated as follows: ( (113 Excellents x 5) + (59 Goods x 4) + (10 Satisfactorys x 3) + (84 Very Poors x 1) ) ÷ 266 Ratings = 3.44
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.513 Points relating to the number of positive Reviews for Priory Mews Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 156 registered maximum number of service users is 31.2. 16 Positive Reviews ÷ 31.2 = 0.513
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 15 Dec 2023
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Job Title: Registered Manager
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A Doctor of Medicine and General Surgeon Marlon is a highly experienced and exceptionally qualified professional in both the medical and management realms, with a Bachelor of Science degree in Medical Technology. With 15 years of management expertise in Health and Social Care, he brings a wealth of knowledge to his role.
Marlon's career has seen him serve as a Home Manager across various care homes, ranging from small to large-sized facilities. Before joining Priory Mews, he also held the position of Quality and Compliance Manager for a Care home group.
In his leisure time, Marlon indulges in a variety of interests. He enjoys immersing himself in literature, exploring new destinations through travel, and delving into the world of museums. His creative side shines through in his passion for photography, and he finds solace in listening to classical and mellow jazz music.
