Priory Mews Care Home

Watling Street, Dartford DA2 6EG
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8.0 110 Reviews
  • Priory Mews Care Home, Dartford
Located in historic Dartford, Priory Mews is a friendly purpose-built care home, offering residential, nursing and dementia care.

Priory Mews consists of five separate houses each offering a high standard of care.

Stylishly decorated throughout and with landscaped gardens, each home has a comfortable lounge and dining room where residents can socialise and entertain guests if they wish. All bedrooms provide single accommodation and include a 24-hour call system and some offer views of the surrounding gardens.

Good quality ingredients are used to create a wide selection of tasty meals and all tastes and diets can be catered for.

Visits from local entertainers and trips out to local community and charity events ensure that residents are never short of things to do.

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Care Provided by Priory Mews Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 156 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Other Care Provided
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Marlon Soriano (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (156)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Priory Mews Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,400
    • Self-Funded Residential Dementia Care £1,300 – £1,400
    • Self-Funded Nursing Care £1,400 – £1,500
    • Self-Funded Nursing Dementia Care £1,400 – £1,500
    • RESPITE Self-Funded Residential Care £1,300 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,300 – £1,400
    • RESPITE Self-Funded Nursing Care £1,400 – £1,500
    • RESPITE Self-Funded Nursing Dementia Care £1,400 – £1,500

  • Fees are determined after our team completes the pre-admission assessment. This assessment helps us understand the type of care your loved one needs, which in turn establishes the weekly fee. Thank you.
  • (these prices are only a guideline, please contact Priory Mews Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Priory Mews Care Home Reviews (110)

Total of 110, showing 81-100
8.0

Priory Mews Care Home has a Review Score of 8.0 (7.953) out of 10, based on 23 reviews in the last 2 years. Over all time Priory Mews Care Home has 110 reviews.

Overall Experience

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  • 8

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4
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Review from Annette R (Daughter of Resident) published on 18 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff. Always ready to assist mum without looking stressed or bothered. Nice atmosphere. The food is always amazing!

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Review from Deborah B (Daughter of Resident) published on 13 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always a pleasure to visit. Mum is well cared for and comfortable and I'm always made to feel welcome when I visit no matter how long or short my visit.
The dementia unit always seems cheerful and friendly, music playing something always going on. At the moment it's all World Cup football which helps
keep people and residents involved and gives you something to talk about.

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Review from S C (Son of Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been in Priory Mews since July 2017. I find the home good but I think there should be more for the residents to do to keep them active. Every time I visit, they all seem to just be sitting around. There should be more for them to do.

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Review from Gill H (Daughter of Resident) published on 9 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Priory Mews now for 3 1/2 months. His care has been excellent and the carers are kind and caring. They have also been very supportive to my mother and myself. Nothing is too much trouble even when they are extremely busy.

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Review from B S (Son of Resident) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good staff/good attention to detail and supportive as my mum gets weaker. Keeps in touch if anything needs attention and we feel safe that she is cared for and supportive as changes take place.

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Review from Patricia T (Daughter of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is being cared for and I think the staff are brilliant. If mum is down and needs me they will call me or try to cheer her up. Nothing is ever to much trouble. They are lovely people.

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Review from Karen F (Daughter of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a very positive experience. Always come unannounced and never been concerned about anything I have seen or heard. Mum happy - you are her home and family.
Room always clean. Mum always clean and looked after. Was a hard time when mum had to go into care but made easier by how she is now cared
for.

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Review from Martin F (Son of Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very friendly, helpful and kind.

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Review from Diana S (Daughter of Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother is very happy and settled in the home. She is always clean, tidy and well kept. The staff are all very friendly and work extremely hard. We are always made welcome when we visit. My Father is 90 years old and he is always treated with care.

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Review from Bill C (Son of Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum has been here from July 2017. She is very happy and settled. The staff are very good and helpful. They always make us welcome on our visits and keep me informed about Mum and her needs. Many thanks.

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Review from Brian G (Nephew of Resident) published on 19 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my aunt has been in Priory News she has settled in very well. I can only put it down to the kindness and help received from the staff.

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Review from D B (Sister of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Helpful and caring staff and very friendly. Food looks appetising and nutritious. Clean room and regular refreshments. Staff take time to sit with residents. In the short time my sister has been here (9 days) I have been impressed with the care provided.

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Review from Carol T (Daughter of Resident) published on 18 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting the care home around 7 years now, they looked after my mum until she passed away and my dad is still in Cressenor House. I have always found the staff to be very attentive, polite and friendly. They always find the time to talk to me, make me feel welcome. They have looked after
both my parents very well.
The place is always clean and tidy, the staff are smart. I can't fault the home at all.

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Review from D T (Son of Resident) published on 13 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The biggest positives are the staff who are mostly fantastic. The only criticism is the constant moving of staff from one house to another. The rapport with patients is important and this is being broken with the moving of staff.

Reply from Clare Sheehan, Care Advisor at Priory Mews Care Home

Thank you for your comments, which will always assist us to improve our services to our residents and families. We are always trying to retain staff to allocated houses, however, to accommodate recruitment and training we do have to consider the skill mix on each house on a regular basis. On occasion, therefore, we need to move staff to meet our Resident’s needs, which enables us to increase and enhance our staff's knowledge and experience. In relation to your comment regarding the food, we place a high value on nutritional quality and meal enjoyment for our Residents. We are sorry you felt the food and drink had fallen below our expected standard. Our catering and care staff are receiving new training from the HC-One Hotel Services team, regarding improved specialist diet presentation, to improve all our Residents meal-time experience.


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Review from Margaret C (Sister-in-law of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My review is all is well with my brother in law and I am very happy with the care she gets. She seems very settled and when we come to visit is very happy.
She is always talkative and well groomed and is eating well. So overall I am very happy with her care.

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Review from Katherine T (Resident) assisted by family/friend published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I the three years that I have been a resident I have nothing but praise for the medical attention that I have received and the good work of the carers.

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Review from Lesley K (Daughter of Resident) published on 6 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was looked after very well for 18 months. As I live abroad it was important for me to know that she was safe, happy and surrounded by competent and caring staff. The activities programme was varied and well adapted to the residents' needs, whether in groups or by individual attention. Communication
was usually good although hampered by the fact that staff could not phone abroad. Messages had to be sent via my daughter. Food was well planned, balanced but didn't always look very appetizing. The staff were always welcoming to family members. They gave me excellent support, especially in Mum's final days. There was a very family feeling about the unit. My thanks and gratitude to all concerned

Reply from Clare Sheehan, Care Advisor at Priory Mews Care Home

Thank you for your comments. Our previous telephone systems did not allow for overseas calls from houses, only from the reception area. This system was updated late last year so I have confirmed with staff that moving forward they would be able to contact Resident’s relatives abroad. We place a high value on nutritional quality and meal enjoyment for our Residents and apologise if you felt the food presentation had fallen below our expected standard. Since being taken over by HC-One our catering and care staff are receiving new training from HC-One Hotel Services team, so as to improve all our Resident’s meal-time experiences.


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Review from P D (Son of Resident) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As always, Marchall Unity is clean and bright, most times the floors are being hoovered and cleaned. Residents are comfortable in the day room and staff are there to look after them. At meal times, food is served and residents that are unable to feed themselves are fed by staff. I am always happy to
see the personal care residents receive. All in all, very good!

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Review from Tina I (Daughter of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff in Priory Mews Care Home are fantastic with our relative who is currently quite poorly. Not only have they shown care for him, they have also supported us while they continue to care and support their other duties. We most certainly chose the right care home and have told others how good the
service at the home is.

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Review from P M (Son of Resident) published on 1 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very well run operation provides a real in my opinion family feel towards the care of my mother. Varied menu, plus specific catering if requested. Full activity programme.

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Current Review Score: 8.0 (7.953)

Overview of Review Score

The Review Score of 8.0 (7.953) out of 10 for Priory Mews Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.4 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.440 for Priory Mews Care Home is calculated as follows: ( (113 Excellents x 5) + (59 Goods x 4) + (10 Satisfactorys x 3) + (84 Very Poors x 1) ) ÷ 266 Ratings = 3.44

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.513 Points relating to the number of positive Reviews for Priory Mews Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 156 registered maximum number of service users is 31.2. 16 Positive Reviews ÷ 31.2 = 0.513

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Dec 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

Marlon

Marlon

Job Title: Registered Manager

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A Doctor of Medicine and General Surgeon Marlon is a highly experienced and exceptionally qualified professional in both the medical and management realms, with a Bachelor of Science degree in Medical Technology. With 15 years of management expertise in Health and Social Care, he brings a wealth of knowledge to his role.


Marlon's career has seen him serve as a Home Manager across various care homes, ranging from small to large-sized facilities. Before joining Priory Mews, he also held the position of Quality and Compliance Manager for a Care home group.


In his leisure time, Marlon indulges in a variety of interests. He enjoys immersing himself in literature, exploring new destinations through travel, and delving into the world of museums. His creative side shines through in his passion for photography, and he finds solace in listening to classical and mellow jazz music.