Rusthall Lodge Care Home

Nellington Road, Rusthall, Tunbridge Wells TN4 8SJ
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9.6 49 Reviews
  • Rusthall Lodge Care Home, Tunbridge Wells
Rusthall Lodge is a well-established, ‘not-for-profit’ care home situated close to Tunbridge Wells. They are a successful stand-alone care home that have been in operation for over 50 years. The home enjoys an excellent reputation for providing quality care. Their aim is to always preserve the self-respect of those who depend upon the support of others in an atmosphere of dignity, respect and trust.

At Rusthall Lodge all the staff react positively and sympathetically to the varying needs of their residents, and every detail is designed with those needs in mind. Staff recognise that delivering outstanding care and service is a given and should not be seen as a benefit or luxury. As a result, staff are dedicated to making a better day for every resident whenever they can.

Rusthall Lodge offers residential care to those individuals who are starting to find things difficult living an independent life but who don’t have a need for 24-hour nursing care.

Nursing care at Rusthall Lodge provides the addition of 24-hour care to those individuals with more complex needs which cannot be provided for at home or where it has become challenging to do so.

For those individuals who have recently spent time in hospital but are not quite ready to return home, respite care at Rusthall Lodge will provide you with a supportive period of care in comfortable and safe surroundings. This is also an excellent way to offer a necessary break for a hardworking carer at home.

The core values at the heart of everything Rusthall Lodge does are: Quality of Care, Pride in their Service, Dignity, Privacy and Confidentiality and to always see people as individuals with individual needs at all times.

The staff pride themselves on the high standard of care enjoyed by their residents in a well-appointed, comfortable and safe 'home from home' where residents can live their lives.

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Care Provided by Rusthall Lodge Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 69 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Cancer Care
  • COPD/Pulmonary Disease
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Rusthall Lodge Housing Association Ltd
  • Person in charge
  • Yvonne Gosset (Interim Home Manager)
  • Admission Criteria
    • Privately funded, NHS referrals and CHC
    • Ages 65+
  • Room Information
    • Single Rooms (69)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017
    • Number of floors: 2

Funding & Fees Guide for Rusthall Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,877
    • Self-Funded Nursing Care from £2,126
    • RESPITE Self-Funded Residential Care from £1,985
    • RESPITE Self-Funded Nursing Care from £2,407
  • (these prices are only a guideline, please contact Rusthall Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restriction on visiting hours but would ask that before 10am in the morning is avoided. This enables residents to rise at their own pace and for the trained staff to complete the first round of the day.


    If travelling from a long distance, it is advised to call before leaving to make sure any unexpected visit does not clash with a prior appointment for the resident being visited.


  • Parking

  • Rusthall Lodge benefits from ample parking at the front of the home including four dedicated disabled parking spaces.


Rusthall Lodge Care Home Reviews (49)

Total of 49, showing 1-20
9.6

Rusthall Lodge Care Home has a Review Score of 9.6 (9.602) out of 10, based on 12 reviews in the last 2 years. Over all time Rusthall Lodge Care Home has 49 reviews.

Overall Experience

  • 32
  • 17
  • 0
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  • 0

Date Published

49
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12
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37

Review from C J (Son of Resident) published on 8 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is well looked after. The staff are very attentive approachable and friendly. Despite the recent management change, we remain very happy with the level of care.

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Review from F W (Resident) published on 31 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for Rusthall Lodge Care Home.
The staff are very approachable and helpful. They try to accommodate the individual needs. There is a good daily activity programme. A good menu selection. The residents are safe and cared for.

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Review from Christopher H (Resident) published on 31 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Over the last four months of residence here I have found the home a safe, comfortable and caring environment. Staff have been very pleasant and particularly supportive and caring in dealing with health issues.

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Review from V K (Stepdaughter of Resident) published on 23 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care, love and support shown to my mother, who died in November 2023 and the ongoing support to my step-father is excellent.

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Review from Jacky Y (Daughter of Resident) published on 1 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have been residents at Rusthall Lodge for over a year now, and the family have all been delighted with the care they receive. They are warm, happy, safe and looked after with care and dignity by all of the staff.

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Review from L T (Daughter of Resident) published on 28 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first assessment visit to now, everyone has shown and provided the utmost care for my dad. He originally came for respite care but sadly deteriorated due to pneumonia which was quickly picked up. He was very poorly but thankfully rallied. During that very difficult time, the team provided
excellent care for Dad and provided me with support and guidance based on their incredible levels of experience and empathy.
Everything they do is centred on Dad's best interest.
Seeing the same carers week after week has been reassuring as they really get to know the residents, and their likes and dislikes.
Dad has really benefited from being able to sit outside in the beautiful garden. It really raises his spirits.
I am very thankful that Dad is spending his final days in such a safe and caring environment.

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Review from V E (Daughter of Resident) published on 27 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been living at Rusthall Lodge for 18 months. It is a lovely place and I would recommend it to anyone. The best part of the home is the staff, who are fantastic - friendly and kind. Nothing is too much trouble. They have supported Mum through a very difficult time with her health and have
been immensely kind to me too. Mum has her own pictures, curtains and furniture in her room and it feels just like home. Food is wholesome and portions are generous. (The homemade cakes are delicious!) The building is immaculately clean with plenty of facilities and activities from themed parties to hymn singing. There's a well-stocked library, kitchenettes to make your own drinks and several sitting rooms with big TVs, jigsaws and games. The residents are a mixture of ages and health conditions, so the environment is stimulating and Mum has made some close friends. Perhaps most importantly, I know Mum is safe. I trust the team totally and am so glad we found them.

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Review from David O (Son-in-law of Resident) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel confident that my mother-in-law is in safe hands and is being looked after in a manner which befits her age. Moreover she is treated with dignity by a team of experienced caring staff and management. Any issues which are of concern are dealt with promptly. In short, this is a well run establishment,
which is more like a country hotel than a care home.

Reply from Richard Hughes, Engagement and Communication Lead at Rusthall Lodge Care Home

Thank you for taking the time to leave a review. It is our pleasure to look after your mother-in-law and I will ensure all of our teams are aware of your comments and kind words.


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Review from C T (Daughter of Resident) published on 25 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident since October 2023. She has been treated with nothing but kindness, dignity and love by all members of staff. Her room is lovely and has all that she needs, even down to the personal pictures etc that were put on walls for her. I can rest easy knowing that when I leave after
a visit that she is content and happy and all her needs are well catered for.

Reply from Richard Hughes, Engagement and Communication Lead at Rusthall Lodge Care Home

Thank you for taking the time to leave a review. We value all feedback and I will ensure that all teams see your kind comments. It is a pleasure to care for your mum and to know you are reassured by the care we provide.


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Review from A N (Daughter of Resident) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with everything.

Reply from Richard Hughes, Engagement and Communication Lead at Rusthall Lodge Care Home

Thank you for taking the time to leave us a review.


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Review from Michele A (Friend of Resident) published on 14 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my friend for several months now.
From the minute I went in I felt that it was a happy place and well run. I have worked in many homes over the years and I had a good feel about Rusthall Lodge.
Staff all appear very kind and caring to the residents. They are treated with dignity
and respect and residents look happy and cared for.
Any issues are dealt with promptly by senior staff who are very approachable.
The lounge areas are clean and bright overlooking a well-kept patio/garden.
Every day there's activities going on. Very varied and something my friend likes to join in with. They have outside entertainers coming in too. Reindeer came at Christmas which my friend loved!
Staff, and I mean all the staff, I've come across have made me feel very welcome and have really helped my friend settle in.
Rusthall Lodge is a happy, well-run home.

Reply from Richard Hughes, Engagement and Communication Lead at Rusthall Lodge Care Home

Thank you for taking the time to leave a review and for your kind comments. I will ensure that the staff team see your review and thank each department.


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Review from A H (Daughter of Resident) published on 13 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff are lovely. They really look after the residents and respond quickly to a resident's needs. The residents' rooms are a good size. The day rooms are well equipped with board games, etc. They are light and airy and have direct access to a lovely patio area with tables and chairs and a water
feature and pretty gardens with benches. The well-being team are brilliant at encouraging residents to join in a wide variety of daily activities. and gardens. The nursing staff are well qualified, kind and efficient. The dining room is light and airy and often has fresh flowers on the table. The menu has a good choice of meals.

Reply from Richard Hughes, Wellbeing and Communication lead at Rusthall Lodge Care Home

Thank you for your review and kind words it is always wonderful to hear good feedback. I will pass your comments on to all of our staff and departments and thank them for all their hard work.


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Review from Carole B (Resident) published on 6 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had been taking care of my husband for 4 years at home, however, his needs became such that he needed the care only a care home can provide. The experience of other respite facilities gave me serious concerns as to what I could expect. Thankfully, I found Rusthall Lodge, initially for respite. The
care and kindness of all staff for both my husband and I was the first thing I found, they were professional and well trained, and there were nurses on hand at all times. My husband is now a resident and I couldn't be more pleased knowing he is in such good hands.

Reply from Alison Martin, Deputy Manager at Rusthall Lodge Care Home

We are very proud of our dedicated nursing and care staff here at Rusthall Lodge and are delighted to hear that you are so happy with the care provided to your husband. Thank you. If there is anything else we can do to help any further, please let us know.


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Review from Romy M (Respite Resident) published on 29 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband, with complicated special needs, stayed while I, his 24/7 carer, had respite. He has always been excessively anxious when l am out of his sight, and l was concerned he would be desperately unhappy. However, on returning home, he was saying he had had a wonderful time and was now sad because
he would be all alone again, with no one popping in. He had been really happy with all the kind and friendly staff and will be glad to return. I felt that all the staff went out of their way to make him comfortable and stress-free, that includes the chef. The local district nurses also speak highly of Rusthall Lodge and l would recommend it unreservedly. We will be back!

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Review from Andrew R (Son of Resident) published on 11 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my father and as on previous visits noted the kindness and respect shown by the staff members who looked after dad. From the moment I entered and received a friendly greeting and a cup of tea it was clear that Rustall Lodge place great importance on ensuring their residents feel safe, cared
for and content. Dad's room was comfortable he enjoys the food and has mentioned a number of times how friendly, helpful and attentive the staff are. Rates are high but there is no doubt that the quality of care here is also high. Thank you to concerned.

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Review from P O (Relative of Resident) published on 6 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have always been very impressed with quality of care and attention the resident has received, even during the worst of the pandemic. Communications with relatives could be improved but has not caused a problem. A little more attention to tidiness of resident's rooms is needed occasionally. Overall,
the standard of care and kindness at Rusthall Lodge is exemplary.

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Review from Alan H (Husband of Resident) published on 15 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife went into Rusthall Lodge in December 22021. Everyone at Rusthall Lodge did a fantastic job in welcoming her and getting her settled in. She has settled in really well and really appreciated the way the care staff look after her.

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Review from J B (Daughter of Resident) published on 3 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Rusthall Lodge do their best to make Rusthall Lodge a friendly and happy place. Keeping going during the pandemic has been an additional challenge.

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Review from C S (Daughter of Resident) published on 15 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Rusthall Lodge accommodation is clean, light and airy with excellent accessibility and has a lovely garden for residents and visitors to enjoy.

Staff are friendly, caring and approachable and there are regular varied activities available to residents.

As a family, we are updated with information
about changes for the residents, in particular now with regard to mum’s current health, and during the pandemic we have been kept very well informed and supported, with continued safe visits once they were allowed.

The only negative point is with regard to food. The weekly menu looks amazing, with a very good selection of meals on offer however the meals provided to mum during our visits were not good and did not appear to have been presented with a poor appetite in mind. Having said that, I enjoyed a very nice lunch in the dining room in November last year and we are aware that the home have been trying to address the issue regarding meals.

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Review from B P (Resident) published on 14 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Rusthall Lodge is in a quiet area with accommodation on two floors. Rooms at the front overlook gardens and staff parking space, at the back you can see woodland. Activities here are a book group, poetry group, and various craft activities popular games are available. Scrabble is a favourite. Residents
have meals in the dining room or their rooms. The food is good with large helpings. Wine or fruit juice is served at mealtimes. Most important is the way the home looks after your health. The Lodge was extremely good at dealing with Covid using lateral flow tests, PCR tests lockdown, and barrier nursing.

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Current Review Score: 9.6 (9.602)

Overview of Review Score

The Review Score of 9.6 (9.602) out of 10 for Rusthall Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.732 for Rusthall Lodge Care Home is calculated as follows: ( (107 Excellents x 5) + (32 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 142 Ratings = 4.732

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.87 Points relating to the number of positive Reviews for Rusthall Lodge Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8. 12 Positive Reviews ÷ 13.8 = 0.87

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

No image found

Yvonne Gosset

Job Title: Interim Home Manager

Joined: 2024

Interim Home Manager supporting Rusthall Lodge.


Frequently Asked Questions about Rusthall Lodge Care Home

What types of Care is Rusthall Lodge Care Home registered for?

Older Person Care, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Rusthall Lodge Care Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Rusthall Lodge Care Home have?

There are 69 Single Rooms.

What are the Facilities & Services at Rusthall Lodge Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Rusthall Lodge Care Home to the centre of Tunbridge Wells?

1.7 mile(s) as the crow flies, distance by road may be significantly further.