Rusthall Lodge Care Home

Nellington Road, Rusthall, Tunbridge Wells TN4 8SJ
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9.6 49 Reviews
  • Rusthall Lodge Care Home, Tunbridge Wells
Rusthall Lodge is a well-established, ‘not-for-profit’ care home situated close to Tunbridge Wells. They are a successful stand-alone care home that have been in operation for over 50 years. The home enjoys an excellent reputation for providing quality care. Their aim is to always preserve the self-respect of those who depend upon the support of others in an atmosphere of dignity, respect and trust.

At Rusthall Lodge all the staff react positively and sympathetically to the varying needs of their residents, and every detail is designed with those needs in mind. Staff recognise that delivering outstanding care and service is a given and should not be seen as a benefit or luxury. As a result, staff are dedicated to making a better day for every resident whenever they can.

Rusthall Lodge offers residential care to those individuals who are starting to find things difficult living an independent life but who don’t have a need for 24-hour nursing care.

Nursing care at Rusthall Lodge provides the addition of 24-hour care to those individuals with more complex needs which cannot be provided for at home or where it has become challenging to do so.

For those individuals who have recently spent time in hospital but are not quite ready to return home, respite care at Rusthall Lodge will provide you with a supportive period of care in comfortable and safe surroundings. This is also an excellent way to offer a necessary break for a hardworking carer at home.

The core values at the heart of everything Rusthall Lodge does are: Quality of Care, Pride in their Service, Dignity, Privacy and Confidentiality and to always see people as individuals with individual needs at all times.

The staff pride themselves on the high standard of care enjoyed by their residents in a well-appointed, comfortable and safe 'home from home' where residents can live their lives.

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Care Provided by Rusthall Lodge Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 69 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Cancer Care
  • COPD/Pulmonary Disease
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Rusthall Lodge Housing Association Ltd
  • Person in charge
  • Yvonne Gosset (Interim Home Manager)
  • Admission Criteria
    • Privately funded, NHS referrals and CHC
    • Ages 65+
  • Room Information
    • Single Rooms (69)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017
    • Number of floors: 2

Funding & Fees Guide for Rusthall Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,877
    • Self-Funded Nursing Care from £2,126
    • RESPITE Self-Funded Residential Care from £1,985
    • RESPITE Self-Funded Nursing Care from £2,407
  • (these prices are only a guideline, please contact Rusthall Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restriction on visiting hours but would ask that before 10am in the morning is avoided. This enables residents to rise at their own pace and for the trained staff to complete the first round of the day.


    If travelling from a long distance, it is advised to call before leaving to make sure any unexpected visit does not clash with a prior appointment for the resident being visited.


  • Parking

  • Rusthall Lodge benefits from ample parking at the front of the home including four dedicated disabled parking spaces.


Rusthall Lodge Care Home Reviews (49)

Total of 49, showing 21-40
9.6

Rusthall Lodge Care Home has a Review Score of 9.6 (9.602) out of 10, based on 12 reviews in the last 2 years. Over all time Rusthall Lodge Care Home has 49 reviews.

Overall Experience

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  • 17
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Date Published

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Review from R D (Niece of Resident) published on 3 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My uncle has lived at Rusthall Lodge for just over 3 years. Despite nearing 100 he continues to be interested in everything around him and greatly enjoys some of the activities arranged by staff. It is sad that these have had to be scaled back due to the covid restrictions and currently there are only
in-house run activities. He has made his room his own, bringing in quite a bit of his own furniture and putting his drawing talent to great use, and covering a wall with his drawings. The staff take good care of him and he enjoys his chats with them. He is not always happy with his meals but my aunt was such a good cook that it is unlikely anyone would live up to her culinary delights! I am always welcomed when I visit and receive regular emails on what is happening. Thank you to everyone at Rusthall Lodge.

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Review from A J (Daughter of Resident) published on 25 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are well-trained, kind and caring. Pre-Covid-19 pandemic, there were plenty of activities for the residents, though during Covid-19, the lack of mental stimulation for most residents, would have had a detrimental impact on their well-being.
The care at Rusthall Lodge would be greatly improved
for residents if, for example, there were additional therapies available; for examples physiotherapy, acupuncture or other appropriate therapies which would improve residents' quality of life, rather than sustaining their life just through medication.

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Review from Alana M (Daughter of Resident) published on 27 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mum has been at Rusthall Lodge for over 4 years. The staff have shown nothing but care and support towards her and living a long way from the care home, this has been such a relief, knowing that she is being looked after so well.
What we like about Rusthall Lodge is how light and airy it is and
the lovely garden for the residents to sit in.
We are kept updated with information about changes for the residents and have been supported to continue visiting Mum during the pandemic, which we have obviously been concerned about.

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Review from Dale C (Son of Resident) published on 16 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In my professional life, I visited/inspected many nursing homes so when it was time for my mother to be cared for I had a good idea of what I was looking for.
There are few homes in the county that (in my opinion) ticked all the boxes but Rusthall Lodge is right up there among the best. It's modern
and purpose-built which is preferable to a conversion for ease of movement around the home, good size rooms and excellent TV with a direct dial phone to each room.
Even though Mum moved in at the start of the pandemic, the home did absolutely all they could to make the residents as comfortable and as safe as they could. Since restrictions have eased it's been a pleasure to drop in and sit in the comfortable day rooms or in the well-tended gardens with Mum.
She is very contented there and the professional and caring attitude of all the staff is apparent in all the dealings with residents and family members.

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Review from Jean W (Friend of Resident) published on 16 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so grateful for the excellent care given to our friend, we thank our lucky stars we moved her to Rusthall Lodge before the pandemic as she was much happier there and has been kept safe and well throughout.
We can relax and know that our friend is well looked after in every way.
The premises
are always very clean and tidy and all the facilities are well maintained.
Our friend enjoys the food and also the activities now they have been able to restart them. The ability to join in or have some quiet time alone is great.
I can’t recommend Rusthall Lodge enough.

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Review from Marie L (Wife of Resident) published on 16 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been receiving excellent care and attention at Rusthall Lodge for over 9 months now. We have found the staff very helpful and caring. They even take time to communicate my husband's condition to me by email as they know I am unable to use phones due to profound deafness.

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Review from Debbie R (Daughter of Resident) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is happy, well cared for and the staff are kind. There are plenty of activities for residents to join in with. Food is very good, catering for all diets.

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Review from Peggy M (Daughter of Resident) published on 7 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has lived here for nearly three years. Although I have seen a great improvement in the last six-nine months, my concern lies with the staffing levels, that seem to me have been possibly sacrificed for other more superficial and non-superficial changes. Today I saw one HCA while I was here
for an hour. This is not good enough and is unsafe for residents.

Reply from Bill Blackford, Operations Manager at Rusthall Lodge Care Home

Thank you for your review of our service. Our staffing levels are mapped to the dependency of the residents in our care and seeing one HCA may not be unusual if others are engaged in assisting other residents. We can assure you that our service is never left unsafe. If you would like to discuss this further, please do speak to the Registered Manager or Deputy Manager who will be delighted to put your mind at ease.


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Review from K S (Daughter of Resident) published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent 1 and a half years at Rusthall Lodge Care Home and we were very happy with the level of care he received. He was always treated with dignity and respect and our whole family were made to feel welcome. I would not hesitate to recommend Rusthall Lodge to friends and am very grateful for
the care they provided and the kindness they consistently showed.

Reply from Bill Blackford, Compliance Manager at Rusthall Lodge Care Home

Thank you for your kind words. We know how overwhelming choosing the right care home can be. We're very pleased you chose us for your father and he was a pleasure to look after.


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Review from J J (Daughter of Resident) published on 25 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad is a new resident here. He would benefit from encouragement to mix and join in activities. This encouragement seems to be lacking and he will not take the initiative.
Otherwise, we are very pleased and feeling the benefit of 24-hour care.

Reply from Bill Blackford, Facilities & Marketing Manager at Rusthall Lodge Care Home

Thank you for taking the time to complete a review for us and being honest in your appraisal of the activities. I will ensure one of the team continues to encourage your father in the hope that he engages with the social aspects of life.


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Review from Michael D (Regular Volunteer) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the six years, I have visited a large number of my parishioners at least once or often twice each month. The place is always clean and tidy no matter what day or time the visit is made. The lounge and dining rooms are bright, airy and attractive (flowers on the tables). The grounds and gardens
are exceptionally well maintained (even in winter).
The reason I award care/support, staff and management "Good" as opposed to "Excellent" is because I am concerned about the amount of time unanswered bells continue to ring.

Reply from Bill Blackford, Facilities and Marketing Manager at Rusthall Lodge Care Home

Thank you so much for your review. We very much appreciate the time you took. We appreciate there is sometimes room for improvement; to this end, we will take your comments on board and I will pass them on to the teams concerned.
Bill Blackford - Facilities and Marketing Manager.


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Review from H M (Daughter of Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for over two years. Overall, the standard of care has been good. The professionalism of staff, particularly on weekdays has been excellent. There is sometimes a problem at weekends due to the number of different staff on duty and this has on occasion given rise to poor
communication. Activities are excellent, meals can sometimes be tasteless despite the best efforts of staff to accommodate the likes and dislikes of individual residents.

Reply from Bill Blackford, Facilities and Marketing Manager at Rusthall Lodge Care Home

Thank you so much for your review. We very much appreciate hearing of areas where we can improve our service offering. We are grateful for the time you took in completing and submitting the review. I will certainly pass on your comments to the teams concerned.
Bill Blackford.


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Review from Judith R (Daughter of Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having been a public servant for many years (in the police) it has been a very pleasing experience to be in receipt of kindness and support of Rusthall Lodge staff.

Reply from Bill Blackford, Facilities and Marketing Manager at Rusthall Lodge Care Home

Thank you so much for your kind review. We very much appreciate the time you took and I will be delighted to forward your comments on to the team.
Bill Blackford - Facilities and Marketing Manager.


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Review from Fiona B (Regular Volunteer) published on 20 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a real pleasure to perform and share poetry with the wonderfully cared for residents. We encourage everyone to contribute and join in sharing memories, thoughts etc. I joke with them that it has turned into a philosophy group.

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Review from John H (Regular Volunteer) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit various homes sporadically.
Rusthall appears to be comfortable, well organised.
In the limited contact I have (poetry every 3 or 4 weeks), I have found the staff to be caring during the poetry section.

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Review from Tony W (Son of Resident) published on 15 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Rusthall Lodge has a very happy atmosphere. Staff are very friendly and helpful and always have time to discuss requests and concerns.
There are a variety of activities to cater for a wide range of tastes.
It is good to know that Dad is being well cared for.

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Review from D W (Daughter-in-law of Resident) published on 13 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management are very approachable, they listen to any concerns, however insignificant, and then act to resolve any issues quickly. They have provided much appreciated support to both us and my father-in-law following the passing of my mother-in-law recently.
There are organised activities
every day, my father-in-law enjoys the art class, bingo and musical entertainment as well as the trips out. His room is a good size and well furnished and he has been able to keep many of his own possessions. The en-suites have a toilet and wash basin but no shower which is the only shortcoming to the accommodation. The reception rooms are informal and welcoming. I have no hesitation in fully recommending the care my father-in-law is receiving from Rusthall Lodge Care Home.

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Review from Bridget A (Daughter of Resident) published on 1 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Had a few problems with staff not looking after Mum property but management took on board my concerns and acted accordingly and now several years after. I am very happy with the care that Mum receives.

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Review from Tim C (Regular Volunteer) published on 31 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Rusthall Lodge provides wonderful care in a loving environment. It is a pleasure to visit at any time.

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Review from Nancy S (Daughter of Resident) published on 15 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall our experience of Rusthall Lodge Care Home has been very good. My mother is well cared for at all times and treated with dignity and respect. She is given opportunities for creative activity in activities (eg art, poetry). The food seems to be varied and of high quality and she certainly looks
forward to her meals. It is reassuring that trained medical staff are on hand 24/7. Like most care homes the standard of care and facilities are generally good value for money.

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Current Review Score: 9.6 (9.602)

Overview of Review Score

The Review Score of 9.6 (9.602) out of 10 for Rusthall Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.732 for Rusthall Lodge Care Home is calculated as follows: ( (107 Excellents x 5) + (32 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 142 Ratings = 4.732

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.87 Points relating to the number of positive Reviews for Rusthall Lodge Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8. 12 Positive Reviews ÷ 13.8 = 0.87

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

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Yvonne Gosset

Job Title: Interim Home Manager

Joined: 2024

Interim Home Manager supporting Rusthall Lodge.