Rusthall Lodge Care Home

Nellington Road, Rusthall, Tunbridge Wells TN4 8SJ
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9.6 49 Reviews
  • Rusthall Lodge Care Home, Tunbridge Wells
Rusthall Lodge is a well-established, ‘not-for-profit’ care home situated close to Tunbridge Wells. They are a successful stand-alone care home that have been in operation for over 50 years. The home enjoys an excellent reputation for providing quality care. Their aim is to always preserve the self-respect of those who depend upon the support of others in an atmosphere of dignity, respect and trust.

At Rusthall Lodge all the staff react positively and sympathetically to the varying needs of their residents, and every detail is designed with those needs in mind. Staff recognise that delivering outstanding care and service is a given and should not be seen as a benefit or luxury. As a result, staff are dedicated to making a better day for every resident whenever they can.

Rusthall Lodge offers residential care to those individuals who are starting to find things difficult living an independent life but who don’t have a need for 24-hour nursing care.

Nursing care at Rusthall Lodge provides the addition of 24-hour care to those individuals with more complex needs which cannot be provided for at home or where it has become challenging to do so.

For those individuals who have recently spent time in hospital but are not quite ready to return home, respite care at Rusthall Lodge will provide you with a supportive period of care in comfortable and safe surroundings. This is also an excellent way to offer a necessary break for a hardworking carer at home.

The core values at the heart of everything Rusthall Lodge does are: Quality of Care, Pride in their Service, Dignity, Privacy and Confidentiality and to always see people as individuals with individual needs at all times.

The staff pride themselves on the high standard of care enjoyed by their residents in a well-appointed, comfortable and safe 'home from home' where residents can live their lives.

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Care Provided by Rusthall Lodge Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 69 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Cancer Care
  • COPD/Pulmonary Disease
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Rusthall Lodge Housing Association Ltd
  • Person in charge
  • Yvonne Gosset (Interim Home Manager)
  • Admission Criteria
    • Privately funded, NHS referrals and CHC
    • Ages 65+
  • Room Information
    • Single Rooms (69)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017
    • Number of floors: 2

Funding & Fees Guide for Rusthall Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,877
    • Self-Funded Nursing Care from £2,126
    • RESPITE Self-Funded Residential Care from £1,985
    • RESPITE Self-Funded Nursing Care from £2,407
  • (these prices are only a guideline, please contact Rusthall Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restriction on visiting hours but would ask that before 10am in the morning is avoided. This enables residents to rise at their own pace and for the trained staff to complete the first round of the day.


    If travelling from a long distance, it is advised to call before leaving to make sure any unexpected visit does not clash with a prior appointment for the resident being visited.


  • Parking

  • Rusthall Lodge benefits from ample parking at the front of the home including four dedicated disabled parking spaces.


Rusthall Lodge Care Home Reviews (49)

Total of 49, showing 41-49
9.6

Rusthall Lodge Care Home has a Review Score of 9.6 (9.602) out of 10, based on 12 reviews in the last 2 years. Over all time Rusthall Lodge Care Home has 49 reviews.

Overall Experience

  • 32
  • 17
  • 0
  • 0
  • 0

Date Published

49
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12
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37

Review from M M (Daughter-in-law of Resident) published on 12 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly atmosphere and helpful staff.

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Review from Tony B (Husband of Resident) published on 12 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mainly the friendliness - interior very good.
Extremely good. Don't mind paying as facilities extremely good.
One of the best care homes in the area.

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Review from J M (Niece of Resident) published on 12 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A warm, friendly home, putting the needs of the residents at the top of the list but also considering the families too. My auntie could not be any better cared for.

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Review from S P (Wife of Resident) published on 29 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been at Rusthall Lodge for a number of years, his moods go up and down but he has always been treated with kindness and consideration by all staff.
The family has always been treated courteously by all staff, with all queries being dealt with to the best of their ability.
It is a happy
place and my husband is content to be there!

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Review from Reg W (Son of Resident) published on 28 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The reception staff at Rusthall Lodge were invariably helpful, welcoming and prepared to deal with any requests if required. Care staff are always helpful and make themselves available as soon as possible when called on. Dad can be difficult but they invariably deal with him as sympathetically as possible.
Dad is unable to take part in most of the many activities available but does enjoy the visiting musical entertainers who are of a very high standard. The dining room has a great atmosphere but he is unable to attend at the moment.

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Review from M L-R (Daughter of Resident) published on 28 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My visits are largely unannounced and are about twice weekly. My mother would like to be told of any visits, but I do not wish to commit as I do not wish to disappoint her. This means, of course, that the home has no opportunity to prepare for a visit. Her room is always clean and tidy. She is always
'well presented'.


The kitchen area in the main lounge is appreciated. All queries have been resolved satisfactorily. She opts to have nearly all her meals in her room, but comments that as a result, her meals are often lukewarm.


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Review from S G (Daughter of Resident) published on 24 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the home to be a pleasant, caring place and all residents seem happy and well cared for, with plenty of occupational therapy for everyone if required.

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Review from P W (Daughter of Resident) published on 21 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Rusthall Lodge is a very good care home, it is very clean, comfortable, safe and the staff are very caring to all the residents. Also, there is a very good choice of food and always some activities going on.

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Review from Ellie B (Daughter of Resident) published on 3 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A nice, light, spacious environment and caring dedicated and professionally qualified staff. The home is well managed and good value for money with charitable status.

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Current Review Score: 9.6 (9.602)

Overview of Review Score

The Review Score of 9.6 (9.602) out of 10 for Rusthall Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.732 for Rusthall Lodge Care Home is calculated as follows: ( (107 Excellents x 5) + (32 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 142 Ratings = 4.732

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.87 Points relating to the number of positive Reviews for Rusthall Lodge Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8. 12 Positive Reviews ÷ 13.8 = 0.87

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

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Yvonne Gosset

Job Title: Interim Home Manager

Joined: 2024

Interim Home Manager supporting Rusthall Lodge.