Barchester Winchester House Care Centre

180 Wouldham Road, Wouldham, Rochester ME1 3TR
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9.8 105 Reviews
  • Barchester Winchester House Care Centre, Rochester
Formerly a rectory constructed in 1875, Winchester House has been carefully restored to provide the perfect home, close to the historic city of Rochester.

The home provides first-class 24-hour care alongside expert care in the residential and nursing communities in addition specialist dementia care in the Memory Lane Community.

Newly opened in 2024 the home boasts an additional 16 residential ensuite bedrooms with beautiful communal living and dining and the opportunity for residents and their loved ones to access a private dining space.

A team of highly-qualified staff focuses on the individual needs of residents with a tailored care plan for each person. And dedication can be seen across the board - in care, hospitality and activities designed and delivered with individuals in mind.

They're proud of a socially active community which revolves around superb facilities alongside first-rate care.

Why not arrange a visit and see for yourself!

Care Provided by Barchester Winchester House Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 123 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Liza Burchell (General Manager)
  • Admission Criteria
    • Ages 46+
  • Room Information
    • Single Rooms (121)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (100)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024

Funding & Fees Guide for Barchester Winchester House Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,736
  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.


  • (these prices are only a guideline, please contact Barchester Winchester House Care Centre to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking
  • Free parking on site


Barchester Winchester House Care Centre Reviews (105)

Total of 105, showing 61-80
9.8

Barchester Winchester House Care Centre has a Review Score of 9.8 (9.766) out of 10, based on 32 reviews in the last 2 years. Over all time Barchester Winchester House Care Centre has 105 reviews.

Overall Experience

  • 78
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Overall Experience  Overall Experience 3.0 out of 5

Very difficult with Covid to take mum out in these difficult times to shop and places as this is what she wants to do.

Reply from Liza Burchell, General Manager at Barchester Winchester House Care Centre

Thank you for your review, on the latest covid guidelines, our residents depending on their risk assessments are now able to go out with their designated visitor. We do individual risk assessments to ensure their safety. I am more than happy to discuss mums situation with you, please let me know when you can.


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Overall Experience  Overall Experience 5.0 out of 5

Staff very friendly and approachable. Resident well looked after. All her needs seem to be met.

Reply from Liza Burchell, General Manager at Barchester Winchester House Care Centre

Thank you for your lovely feedback, I will share it with my team.


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Overall Experience  Overall Experience 5.0 out of 5

I never thought I'd ever have to place my father into residential care. I made a promise to him that I would be the one to ensure he was always going to be with me in his old age. Unfortunately, he was diagnosed with cognitive dementia 3 years ago. As a family, we tried our utmost to give him his independence
until we realised he was becoming a danger to himself and others around him. It was breaking my heart and soul to know I couldn't help and he ended up hospitalized and then went into Winchester care home. I can honestly say, I couldn't have wished for a better place for my dad to be as it is hygienically clean and homely. He is safe, loved, cared for and he is given respect by the staff. The staff are inviting and respectful to visiting families and I'm always updated and informed about my father regularly, day or night. I just want to say thank you to you all for the job you all do to enable my dad to be safe. Without you, I don't know what I would do.

Reply from Liza Burchell, General Manager at Barchester Winchester House Care Centre

Thank you so much, This really does mean a lot. We always hope to help families in their time of need, and we can't wait for you to able to see your dad again! Keep safe and we will hopefully see you soon.


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Overall Experience  Overall Experience 5.0 out of 5

My mother ended up at Winchester through the complexities of COVID rather than researched selection, but what a blessing it has been. Mum’s care has been personal, dignified and extremely attentive. During this difficult time, when friends and relatives have not been able to visit, the home has made
every effort to keep communication clear and facilitate regular video calls with moves towards garden visits as appropriate. The activities that mum has been engaged in have been appropriate and stimulating, the activity leaders outstanding. Mum has been shown such affection and acceptance, that she is very clearly at ease and enjoying the social contact that she has. This could have been a terrible time, separated from Mum at her most vulnerable. Yet the care of the staff at Winchester, and the accessibility of the management has made all the difference. So my prayers for the safety of all staff and residents will continue, along with gratitude for all the personalised care they provide.

Reply from Liza Burchell, General Manager at Barchester Winchester House Care Centre

Thank you so much for your kind words! It means a lot to us that you have taken the time to let us know. At Winchester House, we always try our utmost to ensure our residents are kept safe, well and happy during these difficult times.


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Overall Experience  Overall Experience 5.0 out of 5

Dad came for 2 weeks respite care whilst Mum, his carer, recovered from an operation. With the restrictions imposed due to coronavirus, we were understandably unable to visit but lots of effort was made by the staff to keep us in touch and updated on how Dad was. He was very settled and looked after
well, he has mild dementia and limited mobility but his daily needs were catered for in a kind and sympathetic way. He enjoyed the food too.

Reply from Liza Burchell, General Manager at Barchester Winchester House Care Centre

Thank you for your kind words, I am glad that your dad enjoyed his time here. He was the perfect resident! It is always a delight to hear from family members feeling that their loved one is cared for and treated with compassion.


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Overall Experience  Overall Experience 5.0 out of 5

The staff are all very caring, and my mum is well looked after and is very happy.
One lady deserves a special mention.

Reply from Liza Burchell, General Manager at Barchester Winchester House Care Centre

Thank you so much for such a great response. It is a pleasure to look after your lovely mum.


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Overall Experience  Overall Experience 5.0 out of 5

My mother in law has been a resident of Winchester House since December 2015 and I would say that she is probably one of their longest serving residents. In all that time, she has been treated with exceptional care and compassion, especially as she has Alzheimer's and can become very confused at times.
Since she has been under the direct care of a certain care practitioner, her actual well-being and demeanour has improved so much. She is always laughing and smiling when with her and you can see that Mum adores her. She spoils her rotten and has even taught Mum how to sing again. This care practitioner's care has made lockdown more bearable for us and we can't thank her enough.

Reply from Liza Burchell, General Manager at Barchester Winchester House Care Centre

Thank you for taking the time to leave such lovely feedback. It is always a delight to hear from family members feeling that their loved one is cared for and treated with compassion.


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Overall Experience  Overall Experience 5.0 out of 5

After not being able to see my wife for over 4 months due to the coronavirus pandemic, the staff at the home very kindly arranged for me to spend some time with her on our wedding anniversary. We spent some time in the gardens under a gazebo which was thoughtfully decorated to celebrate the day.
All
the staff were kind and my wife seemed very happy and well looked after.

Reply from Liza Burchell, General Manager at Barchester Winchester House Care Centre

Thank you for your kind words, I am glad that you enjoyed your visit and had quality time together on your special day.


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Overall Experience  Overall Experience 4.0 out of 5

I would like to thank all the staff for their hard work and care during these difficult times. I have really enjoyed having Skype calls with my mum each week and in fact, for me, it has been really good as I live a long way away and do not get to see my mum as often as I would wish so it is really
nice ‘seeing’ her each week. The staff are always so helpful, polite and cheerful – full credit to them as it must be very difficult and I know lots of people have made big sacrifices in order to keep others safe.
So thank you again from all of us and stay safe!

Reply from Liza Burchell, General Manager at Barchester Winchester House Care Centre

Dear Sharon, I am glad to know that Skype calls helped a lot in keeping you in contact with your mum. It is a pleasure looking after your mum and we are always happy to help. We are very thankful for your kind words.


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Overall Experience  Overall Experience 4.0 out of 5

In spite of having to deal with COVID and lockdown, there is a great sense of being able to assign staff efficiently than at times of previous surveys. Is this down to better training or to better communication between management and staff? On a practical note will outside contractors be allowed in
(e.g. hairdressers) before my toenails curl up to heaven?

Reply from Liza Burchell, General Manager at Barchester Winchester House Care Centre

Thank you for your valued feedback, I an glad that you have observed improvement in management. We will continue to strive to ensure stability and continuity in providing excellent care. Once the lockdown ease down, we can have the non-essential workers to visit the home.


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Overall Experience  Overall Experience 5.0 out of 5

The staff at Winchester Care Home have been nothing but kind, helpful and understanding, especially given the current situation we have all found ourselves in this year. They have gone out of their way to ensure that our sister in Christ Jesus is cared for, that her family and friends can get in touch
by telephone and skype calls, which obviously creates more commitment from them. I can't praise them highly enough for taking the time to help their residents to keep in touch with their relatives and loved ones. When I am called for my skype call with my friend, she always looks clean and dressed. My friend looks comfortable and peaceful, for which we are all very grateful. Having spoken with her son on several occasions, it is also clear that other healthcare professionals are all working together to get the best outcome for her. I can't praise them highly enough. Really well done, keep up the excellent work.

Reply from Liza Burchell, General Manager at Barchester Winchester House Care Centre

Thank you so much for your kind words. In God's grace we will all pass this season as safely as possible. Stay safe.


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Overall Experience  Overall Experience 5.0 out of 5

My wife has been in this home for over 5 years. I am with her every day for 4-5 hours. She came to Winchester from another home and was in a bad state, so much so that I did not think she would live very long. But I'm delighted to say that here the standard of care she has received from the nursing
and caring staff, not forgetting the GP practice, has kept her with me. Another important factor is the high quality of food served. we all get told on the news of bad homes, it upsets me when they never come to a good home like Winchester.

Reply from Liza Burchell, General Manager at Barchester Winchester House Care Centre

Thank you so much for such a great response. It is a pleasure to look after your lovely wife.


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Overall Experience  Overall Experience 4.0 out of 5

Every time I visit, staff are very friendly and helpful. I feel my husband has improved greatly since arriving here as he was very poorly when he arrived.
My husband, myself and other family members really enjoy the activities and music.
My husband mentions the food is very nice - 'first class' -
his words.

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Overall Experience  Overall Experience 4.0 out of 5

Warm and friendly staff. The staff are kind and caring in the unit, they listen to relatives and try to accommodate their needs. Staff are respectful of residents, they knock on their doors before entering. Food great and a variety of choices is good. Cakes delicious!

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Overall Experience  Overall Experience 4.0 out of 5

Nobody wants to see their loved one in a care home, I would rather have him home but know I couldn't cope.
If I can't have him home, I can't think of anywhere better for him to be safe and cared for.

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Overall Experience  Overall Experience 5.0 out of 5

The staff care about their residents and understand the individual foibles of the residents. They are also very patient. Catering is good and the amount and choice of food is very good.
Cleanliness is excellent and any spills or accidents are cleaned rapidly.

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Overall Experience  Overall Experience 4.0 out of 5

Standard of care and availability of carers varies at times. Usually good, though recent staff turnover hasn't helped.

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Overall Experience  Overall Experience 5.0 out of 5

The care staff at Winchester House were amazing; always pleasant, thoughtful and respectful of our mum.


The nurse in charge of her unit was especially helpful and we came to trust her judgement about Mum's presentation totally.


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Overall Experience  Overall Experience 3.0 out of 5

The care home is presented well, is clean and tidy. It offers residents a place to walk freely and utilise the floor space of the home. It has a very homely feel and there are nurses stations in the right places. Overall the care my grandmother received was good, but towards the end of her life there,
the standard of her care began to slip. We would often visit and the jugs of juice in my grandmother's room would have a layer of thick mould on the top which would indicate it had been there for a couple of days. We raised this with nurses but they were unable to explain how this had happened. It is important for people of all ages to stay hydrated and unfortunately, my grandmother was sometimes overlooked when it came to water. We realised it could have been because her ability to swallow was not as good as it should have been, but they had the sponges on sticks which are for sucking on so residents intake of water is more controlled but so they are still receiving water.

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Overall Experience  Overall Experience 5.0 out of 5

Excellent care package. Staff treat residents with dignity and compassion. A good variety of entertainment to stimulate the residents.

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Current Review Score: 9.8 (9.766)

Overview of Review Score

The Review Score of 9.8 (9.766) out of 10 for Barchester Winchester House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.766 for Barchester Winchester House Care Centre is calculated as follows: ( (309 Excellents x 5) + (31 Goods x 4) + (17 Satisfactorys x 3) + (4 Poors x 2) + (2 Very Poors x 1) ) ÷ 363 Ratings = 4.766

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Winchester House Care Centre is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 123 registered maximum number of service users is 24.6, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Aug 2021

Overall
Good

  • Caring

    Requires improvement
  • Effective

    Requires improvement
  • Responsive

    Requires improvement
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (78)

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Meet the Team (16)

Liza

Liza Burchell

Job Title: General Manager

Joined: 2020

Hi, my name is Liza, and I am the General Manager here at Winchester House. Welcome to our website!


I have a degree in Nursing and have been a registered nurse for about 30 years. I also have a diploma in Healthcare Leadership and Management level 5.


I came over here in 2000 from the Philippines as an overseas nurse. I have a variety of experience in supporting the young physically disabled/neuro-disability, palliative care, elderly care and dementia care. I have worked on different levels of care and management, including healthcare assistant, nurse trainee, staff nurse, unit manager and deputy manager, general manager until I became the General Manager of Winchester House in January 2020.


I have excellent leadership skills and I am very passionate in what I do. I am highly motivated and challenges interest me. I am an open, honest and approachable person.


At Winchester House, I lead the team with integrity and I motivate and empower people to embrace the change with me in achieving success and will continue to look for ways to improve the life of our residents. I always go the extra mile to ensure that residents get the best quality care we can offer.


Toni Marie

Toni Marie Arana

Job Title: Clinical Deputy Manager

Joined: 2020

Hi, I am Toni, I am the Clinical deputy manager here at Winchester House. I have a BSC in nursing and have 19 Years’ experience in a care setting/environment.
I am passionate about delivering a high standard of person-centred care. I do love my residents and i will put their happiness and well-being at the heart of everything I do.


Agata

Agata Szymanska

Job Title: Non-clinical deputy manager

Joined: 2010

Hi, my name is Agata, and I’m a non-clinical deputy manager at Winchester House. I have been working for Barchester Healthcare for the past 11 years, originally starting as a health care assistant, followed by other roles within the home. Over the years, my passion for Winchester House has grown and I love being part of such a wonderful team. My main responsibilities now are to support my GM in all aspects of her work as well as supporting my colleagues in all other departments.


Cora Lou

Cora Lou De Felipe

Job Title: Clinical Lead Nurse

Joined: 2008

Hi, I am the Clinical Lead Nurse. I am a registered nurse with over 25 years’ experience, I came from the Philippines in 2006 but before then I worked in the U.A.E as a general nurse. When I come to England I joined Barchester Healthcare as a career and worked my up from registered nurse to Unit manager.


Sally

Sally Abraham

Job Title: Administration Manager

Joined: 2022

I joined Winchester House in December 2022. I worked for my previous employer for over twenty years with my husband so when I saw that Barchester were looking for an Administrator which is about two miles from my house it seemed the right thing to do. It is a complete change for me but I am finding it very interesting and rewarding.


Peter

Peter Grant

Job Title: Senior Maintenance Manager

Joined: 2009

Peter has worked for Barchester Healthcare since 2009 and has been the Head of Maintenance at Winchester House for almost as long. In addition to completing routine maintenance within the home, there are often special projects that need to be managed, such as equipment breaking down that requires fixing as soon as possible.
I am also responsible for fire safety within the home.


Matt

Matt Taylor

Job Title: Head Chef

Joined: 2009

Hi, my name is Matt Taylor and I'm a head chef at Winchester House Care Home. I have worked in hospitality all my life, I started out working in hotels and restaurants but I struggled with unsociable hours so I decided to move to the care sector. I joined Barchester in 2009 and I've never looked back. I absolutely love my job, talking to the residents, and trying to find out their likes and dislikes so I can present their food exactly the way they like it. I love coming up with new ideas to surprise and delight our residents with nutritious a flavoursome home-cooked meals.


Tanya

Tanya Goldsmith

Job Title: Head Housekeeper

Joined: 2013

Tanya's mother was a resident at Winchester House and had been very happy here. After she passed away, Tanya decided to apply for a job as member of the housekeeping team and is now Head Housekeeper, she enjoys working at the home; being able to put smiles on people’s faces every day and no day is the same!


Tracy

Tracy Baker

Job Title: Lead Activities Coordinator

Joined: 2012

Hi, my name is Tracy, I’m a lead in the activity department at Winchester House.


I have been with the company since 2012. I started in housekeeping but 3 years ago I moved over to Activities. I feel very passionate about my Residents and their well-being.


Jeric

Jeric Manalo

Job Title: RGN

Joined: 2021

Hi, my name is Jeric Manalo and I'm a registered nurse on Riverview and Shorts Terrace. I have been with Barchester since 5th of July 2021. Care is my passion and I am blessed that I am able to apply my passion at work. I am surrounded with supportive people and I look forward every day working with them.


Tracey

Tracey Coyd

Job Title: Care Practitioner

Joined: 2017

I am a Care Practitioner with Morconi and Castle Court Communities. I have been in Care for 30 years and at Winchester House since 2017. I have always had a Passion for Caring.


Sandra

Sandra Collins

Job Title: Team Leader

Joined: 2016

Hi, my name is Sandra Collins and I'm a team leader in Cathedral Square unit. I'm friendly and outgoing love spending time with my family.


Louise

Louise Parker

Job Title: Team Leader/Trainee Care Practitioner

Joined: 2019

I started working at Winchester House in 2019 as a healthcare assistant and became a Team Leader in 2020. I had worked in the care profession on and off for many years in between raising my family. I am passionate about providing quality care that each resident deserves and bringing happiness and laughter in their everyday lives.


Joie

Joie Rafil

Job Title: Unit Nurse Manager

Joined: 2022

Hello! My name is Joie, and I am the La Farge Unit Nurse Manager here at Winchester House. Originally from the Philippines, I earned my nursing degree there and was qualified in 2009. In the years that followed, I gained experience as both a private nurse and a nurse in an intensive care unit. In 2022, I came to the UK. My skills, knowledge and professionalism assist me greatly in my work here at Winchester House, where my responsibilities include interacting with clients and staff and delivering high-quality care to the people who live here. I enjoy leading my team by setting a positive example for them to follow. As the La Farge Unit Nurse Manager, my unwavering commitment to providing compassionate and effective care to our residents is what drives me each day. With a deep understanding of the complexities of nursing, coupled with my hands-on experience in demanding healthcare settings, I am confident in my ability to lead my team in delivering exceptional care to those who entrust us with their well-being. Beyond my professional qualifications, I am an enthusiastic and driven individual with a passion for making a positive impact on the lives of others. I am eager to contribute my expertise and dedication to the Winchester House community, working alongside my colleagues to create a supportive and nurturing environment for our residents.


Ioana

Ioana Mititean-Pop

Job Title: Senior RGN

Joined: 2015

I began my career in healthcare in 2013,after being 8 years a primary teacher. I joined Winchester House as a Healthcare Assistant. During my time in this role, I quickly developed a passion for providing care and recognised that I could contribute more significantly to the well-being of others. Driven by the desire to expand my skills and knowledge, I made the decision to pursue a nursing career and enrolled in nursing school in 2015.


After three years of rigorous study and hands-on training, I completed my nursing qualification and returned to Winchester House in September 2018, eager to put my education into practice. Since re-joining the team, I have continually grown within the organisation, and in 2020, I was proud to be promoted to the role of Senior Nurse.


Throughout my career, I have been committed to delivering the highest standard of care, fostering a supportive environment for both staff and residents, and continuously advancing my professional development. My journey reflects my dedication to improving patient outcomes and making a positive impact on the healthcare community.


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Myrna Simon

Job Title: Registered Nurse

Joined: 2024

I am Myrna m Simon. I completed my bachelors of nursing in 2011 at India. I worked in India as a adult nurse in a multi-speciality hospital from 2011 to 2015. Then I worked as a dialysis nurse in Saudi MOH for 7 years. In 2022 I came to UK as a senior career. I cleared all my exams and received my NMC pin on November 2023. I got my profession back and started working as a nurse march 2024 onwards.