Barchester Winchester House Care Centre

180 Wouldham Road, Wouldham, Rochester ME1 3TR
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9.8 105 Reviews
  • Barchester Winchester House Care Centre, Rochester
Formerly a rectory constructed in 1875, Winchester House has been carefully restored to provide the perfect home, close to the historic city of Rochester.

The home provides first-class 24-hour care alongside expert care in the residential and nursing communities in addition specialist dementia care in the Memory Lane Community.

Newly opened in 2024 the home boasts an additional 16 residential ensuite bedrooms with beautiful communal living and dining and the opportunity for residents and their loved ones to access a private dining space.

A team of highly-qualified staff focuses on the individual needs of residents with a tailored care plan for each person. And dedication can be seen across the board - in care, hospitality and activities designed and delivered with individuals in mind.

They're proud of a socially active community which revolves around superb facilities alongside first-rate care.

Why not arrange a visit and see for yourself!

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Care Provided by Barchester Winchester House Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 123 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Liza Burchell (General Manager)
  • Admission Criteria
    • Ages 46+
  • Room Information
    • Single Rooms (121)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (100)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024

Funding & Fees Guide for Barchester Winchester House Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,736

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Winchester House Care Centre to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Free parking on site


Barchester Winchester House Care Centre Reviews (105)

Total of 105, showing 81-100
9.8

Barchester Winchester House Care Centre has a Review Score of 9.8 (9.766) out of 10, based on 32 reviews in the last 2 years. Over all time Barchester Winchester House Care Centre has 105 reviews.

Overall Experience

  • 78
  • 22
  • 3
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Review from Patricia B (Resident) published on 5 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff members have an excellent way of dealing with the clients. I enjoy being in Winchester House.

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Review from Jayne P (Daughter of Resident) published on 5 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to live at Winchester House 8 weeks ago following a fall. He requires 24hr care as he also has vascular dementia. I was delighted there was a place for him as my mother had received specialised care between 2014-2016. We as a family were already aware of the facilities and the high standard
of care provided by management and staff. My father has settled in well. His room is well appointed and comfortable, he enjoys all the meals and takes part in the well organised social activities. All members of staff seem sincere and committed to providing residents with dignified care.

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Review from Angela H (Daughter of Resident) published on 5 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First impressions was a hotel (not care home) and this impression was the same throughout the whole building. Staff welcomed us and it was nothing like a care home, more like a hotel.
We were very impressed with our welcome pack of coffee, tea and beverages brought to us on dad's first day.

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Review from Kathleen H (Resident) published on 28 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been living at Winchester House since September 2017. My room is very comfy and pleasant with the addition of my own bits and pieces - photos, etc.
The bathroom is well designed for my needs. All staff are friendly and cheerful and ready to assist you if help is required.
Medical staff will
give advice if you have concerns.
The food is very nice - the daily menu offers two choices or you can order an alternative.
The care and attention is very good and I am very happy staying at Winchester House.

Reply from Sue Simmonds, Senior General Manager at Barchester Winchester House Care Centre

Thank you so much for your review. it is a pleasure looking after you.


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Review from Mark D (Brother of Resident) published on 19 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff.


Nice atmosphere.


They try to do the best for you.


Good facilities.


Reply from Sue Simmonds, Senior General Manager at Barchester Winchester House Care Centre

Thank you for your review. It was a pleasure looking after your mother.


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Review from Helen H (Daughter of Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was only resident at the home for 3 months having been asked to move from her previous nursing home as they could not cope with her Alzheimers and Parkinsons.
She was treated with utmost dignity and respect and became very settled, more so than we'd seen from her other homes.
We were contacted
as Mum declined and spent 6 days coming and going at all hours, culminating in Mum passing peacefully 1 week ago today. We were given peace and the necessary time to say our goodbyes. Very respectful. Thank you.

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Review from Sylvia D (Mother of Resident) published on 1 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely place. Beautiful setting. Caring staff and very friendly.

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Review from Derek O (Son of Resident) published on 19 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My father was a resident of this home through 2015 & 2016. Winchester House helped us in a difficult situation by accommodating my father when he had an unscheduled spell in hospital and had to move to a nursing care home. The positives ended there. My father was inclined to sing loudly, and for this
reason, was placed at the far end of the home. This we can understand. However whilst the facility was good, the care was woeful. He was supposed to be checked hourly, yet the sign in sheet showed he had been left alone for up to five hours on several occasions. We once found him wet and unchanged with another resident sitting on him. Other residents would enter his room and take his possessions. This could be fixed by a child gate. Some individual staff members were good but had insufficient time to properly tend to residents. Staff/resident ratio was poor. At times were openly lied to regarding my father's care. Management was not interested. Facility stank every time we visited.

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Review from Margaret M (Sister of Resident) published on 24 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home was chosen following much research and many visits to other care homes and both the management and staff here have been very sympathetic and understanding.

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Review from F B (Son of Resident) published on 9 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In my view, a very well run care home. The staff are friendly and approachable. The residents are well fed with a wide variety of fresh food. Rooms clean and tidy. Staff very interactive and attentive to care. Set in a very peaceful environment, flower beds and gardens well kept and ample parking. Secure,
plus an entertainment programme that is 1st class.

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Review from Michael W (Son of Resident) published on 18 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased with the level of care that mother receives at Winchester House.
The food is good and where mother requires a puree diet special care is given to ensure this is all working well.
There are many caring, sociable members of staff to ensure an appropriate level of interaction and add quality
of life to very deprived people.
One small complaint is the lack of fine tuning on personal needs regarding hearing aids.
The installation is often incomplete and does not help the individual need of the patient.

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Review from Steven J (Son of Resident) published on 18 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The transferring of my mother from her home to Barchester Winchester House Care Centre was a process that none of our family was looking forward to. The staff at Barchester Winchester House Care Centre from the management to the care assistants were very sympathetic and caring which made the whole ordeal
much less traumatic than we had feared. Since then, my mother has been well cared for, and she has settled in. She really enjoys the regular activities and joins in with these but would like to see these extended over the weekends as well. They have managed her medications well and she is much calmer now. Whenever we visit, always unannounced, she is very clean and well dressed and now loves the regular hairdressing, nail painting and chiropody that are provided. Always a fussy eater, we have found that she now eats a much more varied diet than previously and looks forward to her meals.

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Review from Suzy M (Daughter of Resident) published on 5 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

One of the better care homes.
Currently a strong core of lovely long-stay staff on Lafarge Unit.
Outstanding activities team full of enthusiasm, fun, warmth and bright ideas.
Strong links with the lovely local community.
Idyllic surrounding.
Main criticism: More staff needed.

Reply from Janice Lock, Finance Administrator at Barchester Winchester House Care Centre

Our staffing levels are above the industry standard and are reviewed on a regular basis.


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Review from V R (Sister of Resident) published on 4 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I live too far away for frequent visits but usually see my sister each month. She seems well cared for and reacts well with the staff, for whom the work must be difficult. She wears odd clothes, no shoes sometimes and never her glasses - not important to me, but commented upon by other visitors.
She seems to not much like her room - a bit dark, perhaps; and loves the garden, time and weather permitting. Morning activities are highlights and I regret not being able to get there on time. The recent fall and time in hospital were, I imagine, unavoidable? Staff are always helpful to me.

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Review from Janice S (Daughter of Resident) published on 28 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff very reassuring having had a bad experience prolonged in my Mum's previous residential home and she seems content under the circumstances of her severe dementia and very well looked after.

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Review from Rozel H (Friend of Resident) published on 28 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit at least once a week and continue to be impressed with the care given by all the staff. My friend has dementia and so my comments are mainly with that visit. From the Manager through all areas I am greeted with friendliness. Any concerns I have are dealt with which is reassuring. General concerns
raised are dealt with. Medical care is comprehensive and meticulous records kept. Activities - a marvellous team of only two. Always encourage my friend to join in. She responds so well to this. Food of a very good standard. I am so grateful that my friend is being cared for at Winchester House and cannot speak highly enough of the care provided.

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Review from R M (Wife of Resident) published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been here since August and he has had wonderful care. He likes all the carers and the staff and are very caring. When he first arrived from the hospital, he was in a bad way and there was a time in September when I was so concerned we would lose him, he still has his good and bad days,
but I have every confidence that he is safe and well cared for and encouraged to join in all the activities. We celebrated his eightieth birthday with all the family in November.

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Review from Clare W (Daughter-in-law of Resident) published on 11 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to say a huge thank you for the kind and attentive care that my Mother in Law received recently.
We found the nurses and carers to be friendly, and extremely helpful.
We were made to feel welcome and loved the fact that we could pop in and visit whenever we wanted. Every effort was
made to keep her comfortable and keep her happy.
The fact that her food tastes were taken into account and we were able to take her into the garden each day was very much appreciated.
Thank you so much for helping us all, and making such a sad and difficult time as bearable as possible.
We looked at quite a few care homes in the lead up to her leaving hospital and Winchester House just came out streets ahead of all the others.

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Review from C G (Son of Resident) published on 7 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very pleasant home for my father. Very clean, good food and friendly staff. The grounds were kept very well and courtyards for the residents to sit out in provided shade from the sun. All in all I would thoroughly recommend this nursing home.

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Review from Jane C (Wife of Resident) published on 4 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly and approachable members of staff. Always felt welcomed. Food was good and would cater to all needs.

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Current Review Score: 9.8 (9.766)

Overview of Review Score

The Review Score of 9.8 (9.766) out of 10 for Barchester Winchester House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.766 for Barchester Winchester House Care Centre is calculated as follows: ( (309 Excellents x 5) + (31 Goods x 4) + (17 Satisfactorys x 3) + (4 Poors x 2) + (2 Very Poors x 1) ) ÷ 363 Ratings = 4.766

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Winchester House Care Centre is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 123 registered maximum number of service users is 24.6, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Aug 2021

Overall
Good

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (78)

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Meet the Team (16)

Liza

Liza Burchell

Job Title: General Manager

Joined: 2020

Hi, my name is Liza, and I am the General Manager here at Winchester House. Welcome to our website!


I have a degree in Nursing and have been a registered nurse for about 30 years. I also have a diploma in Healthcare Leadership and Management level 5.


I came over here in 2000 from the Philippines as an overseas nurse. I have a variety of experience in supporting the young physically disabled/neuro-disability, palliative care, elderly care and dementia care. I have worked on different levels of care and management, including healthcare assistant, nurse trainee, staff nurse, unit manager and deputy manager, general manager until I became the General Manager of Winchester House in January 2020.


I have excellent leadership skills and I am very passionate in what I do. I am highly motivated and challenges interest me. I am an open, honest and approachable person.


At Winchester House, I lead the team with integrity and I motivate and empower people to embrace the change with me in achieving success and will continue to look for ways to improve the life of our residents. I always go the extra mile to ensure that residents get the best quality care we can offer.


Toni Marie

Toni Marie Arana

Job Title: Clinical Deputy Manager

Joined: 2020

Hi, I am Toni, I am the Clinical deputy manager here at Winchester House. I have a BSC in nursing and have 19 Years’ experience in a care setting/environment.
I am passionate about delivering a high standard of person-centred care. I do love my residents and i will put their happiness and well-being at the heart of everything I do.


Agata

Agata Szymanska

Job Title: Non-clinical deputy manager

Joined: 2010

Hi, my name is Agata, and I’m a non-clinical deputy manager at Winchester House. I have been working for Barchester Healthcare for the past 11 years, originally starting as a health care assistant, followed by other roles within the home. Over the years, my passion for Winchester House has grown and I love being part of such a wonderful team. My main responsibilities now are to support my GM in all aspects of her work as well as supporting my colleagues in all other departments.


Cora Lou

Cora Lou De Felipe

Job Title: Clinical Lead Nurse

Joined: 2008

Hi, I am the Clinical Lead Nurse. I am a registered nurse with over 25 years’ experience, I came from the Philippines in 2006 but before then I worked in the U.A.E as a general nurse. When I come to England I joined Barchester Healthcare as a career and worked my up from registered nurse to Unit manager.


Sally

Sally Abraham

Job Title: Administration Manager

Joined: 2022

I joined Winchester House in December 2022. I worked for my previous employer for over twenty years with my husband so when I saw that Barchester were looking for an Administrator which is about two miles from my house it seemed the right thing to do. It is a complete change for me but I am finding it very interesting and rewarding.


Peter

Peter Grant

Job Title: Senior Maintenance Manager

Joined: 2009

Peter has worked for Barchester Healthcare since 2009 and has been the Head of Maintenance at Winchester House for almost as long. In addition to completing routine maintenance within the home, there are often special projects that need to be managed, such as equipment breaking down that requires fixing as soon as possible.
I am also responsible for fire safety within the home.


Matt

Matt Taylor

Job Title: Head Chef

Joined: 2009

Hi, my name is Matt Taylor and I'm a head chef at Winchester House Care Home. I have worked in hospitality all my life, I started out working in hotels and restaurants but I struggled with unsociable hours so I decided to move to the care sector. I joined Barchester in 2009 and I've never looked back. I absolutely love my job, talking to the residents, and trying to find out their likes and dislikes so I can present their food exactly the way they like it. I love coming up with new ideas to surprise and delight our residents with nutritious a flavoursome home-cooked meals.


Tanya

Tanya Goldsmith

Job Title: Head Housekeeper

Joined: 2013

Tanya's mother was a resident at Winchester House and had been very happy here. After she passed away, Tanya decided to apply for a job as member of the housekeeping team and is now Head Housekeeper, she enjoys working at the home; being able to put smiles on people’s faces every day and no day is the same!


Tracy

Tracy Baker

Job Title: Lead Activities Coordinator

Joined: 2012

Hi, my name is Tracy, I’m a lead in the activity department at Winchester House.


I have been with the company since 2012. I started in housekeeping but 3 years ago I moved over to Activities. I feel very passionate about my Residents and their well-being.


Jeric

Jeric Manalo

Job Title: RGN

Joined: 2021

Hi, my name is Jeric Manalo and I'm a registered nurse on Riverview and Shorts Terrace. I have been with Barchester since 5th of July 2021. Care is my passion and I am blessed that I am able to apply my passion at work. I am surrounded with supportive people and I look forward every day working with them.


Tracey

Tracey Coyd

Job Title: Care Practitioner

Joined: 2017

I am a Care Practitioner with Morconi and Castle Court Communities. I have been in Care for 30 years and at Winchester House since 2017. I have always had a Passion for Caring.


Sandra

Sandra Collins

Job Title: Team Leader

Joined: 2016

Hi, my name is Sandra Collins and I'm a team leader in Cathedral Square unit. I'm friendly and outgoing love spending time with my family.


Louise

Louise Parker

Job Title: Team Leader/Trainee Care Practitioner

Joined: 2019

I started working at Winchester House in 2019 as a healthcare assistant and became a Team Leader in 2020. I had worked in the care profession on and off for many years in between raising my family. I am passionate about providing quality care that each resident deserves and bringing happiness and laughter in their everyday lives.


Joie

Joie Rafil

Job Title: Unit Nurse Manager

Joined: 2022

Hello! My name is Joie, and I am the La Farge Unit Nurse Manager here at Winchester House. Originally from the Philippines, I earned my nursing degree there and was qualified in 2009. In the years that followed, I gained experience as both a private nurse and a nurse in an intensive care unit. In 2022, I came to the UK. My skills, knowledge and professionalism assist me greatly in my work here at Winchester House, where my responsibilities include interacting with clients and staff and delivering high-quality care to the people who live here. I enjoy leading my team by setting a positive example for them to follow. As the La Farge Unit Nurse Manager, my unwavering commitment to providing compassionate and effective care to our residents is what drives me each day. With a deep understanding of the complexities of nursing, coupled with my hands-on experience in demanding healthcare settings, I am confident in my ability to lead my team in delivering exceptional care to those who entrust us with their well-being. Beyond my professional qualifications, I am an enthusiastic and driven individual with a passion for making a positive impact on the lives of others. I am eager to contribute my expertise and dedication to the Winchester House community, working alongside my colleagues to create a supportive and nurturing environment for our residents.


Ioana

Ioana Mititean-Pop

Job Title: Senior RGN

Joined: 2015

I began my career in healthcare in 2013,after being 8 years a primary teacher. I joined Winchester House as a Healthcare Assistant. During my time in this role, I quickly developed a passion for providing care and recognised that I could contribute more significantly to the well-being of others. Driven by the desire to expand my skills and knowledge, I made the decision to pursue a nursing career and enrolled in nursing school in 2015.


After three years of rigorous study and hands-on training, I completed my nursing qualification and returned to Winchester House in September 2018, eager to put my education into practice. Since re-joining the team, I have continually grown within the organisation, and in 2020, I was proud to be promoted to the role of Senior Nurse.


Throughout my career, I have been committed to delivering the highest standard of care, fostering a supportive environment for both staff and residents, and continuously advancing my professional development. My journey reflects my dedication to improving patient outcomes and making a positive impact on the healthcare community.


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Myrna Simon

Job Title: Registered Nurse

Joined: 2024

I am Myrna m Simon. I completed my bachelors of nursing in 2011 at India. I worked in India as a adult nurse in a multi-speciality hospital from 2011 to 2015. Then I worked as a dialysis nurse in Saudi MOH for 7 years. In 2022 I came to UK as a senior career. I cleared all my exams and received my NMC pin on November 2023. I got my profession back and started working as a nurse march 2024 onwards.