Singleton Nursing and Residential Home

Hoxton Close, Ashford TN23 5LB
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9.9 20 Reviews
  • Singleton Nursing and Residential Home, Ashford
Singleton Nursing and Residential Home, located in a residential area of Ashford in Kent, provides person centred care in a relaxed and welcoming setting.

With registered nurses available 24 hours a day as well as experienced care professionals, the team are able to deliver bespoke care to meet the health and wellbeing needs of all residents. They also work with other health professionals to ensure all medical requirements are met.

The team at Singleton Nursing and Residential Home work hard to make the home an enjoyable place to live, somewhere residents really do see as 'home'. If you're looking for a care home for yourself or a loved one, Singleton Nursing and Residential Home can help to make the move as easy as possible.

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Care Provided by Singleton Nursing and Residential Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 49 Service Users
  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Offered
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Singleton Nursing & Residential Home Ltd
  • Person in charge
  • Julie Laidlaw (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (45)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019

Funding & Fees Guide for Singleton Nursing and Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,550
    • Self-Funded Nursing Care £1,300 – £1,550
    • RESPITE Self-Funded Residential Care £1,300 – £1,550
    • RESPITE Self-Funded Nursing Care £1,300 – £1,550

  • Incidentals such as Hairdressers, chiropodist newspaper are payable separately and an invoice is sent on a quarterly basis.
  • (these prices are only a guideline, please contact Singleton Nursing and Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Wheelchair Access
  • Parking

  • Car parking available on-site


Singleton Nursing and Residential Home Reviews (20)

9.9

Singleton Nursing and Residential Home has a Review Score of 9.9 (9.921) out of 10, based on 13 reviews in the last 2 years. Over all time Singleton Nursing and Residential Home has 20 reviews.

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Review from J D (Daughter of Resident) published on 27 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm writing this review whilst sitting at the bedside of my mum who heartbreakingly, probably won't get to feel the sun upon her face tomorrow. Mum only arrived here 2 weeks ago and in that time, every single person involved in mum's care have been nothing but kind, empathetic and treated mum with
so much respect and love. But, that love and kindness as been extended to myself and other members of the family. I know tonight is going to be hard but I genuinely feel the staff here are supporting me like they are family and friends. So Thank you Singleton x

Reply from Julie Laidlaw, Manager at Singleton Nursing and Residential Home

Thank you for your kind comments ,we were sad that your dear Mum was not with us very long


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Review from S U (Daughter of Resident) published on 25 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was Dad's second visit to Singleton Nursing and Residential Home. He had been looking forward to returning for Christmas, fun, games and company. Sadly Dad became unwell unexpectedly and was cared for very well by the nursing and care staff. The care staff also looked after us as a family and we
were well supported. We are very grateful Dad was in such a lovely, caring environment for his last days.

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Review from J S (Friend of Resident) published on 25 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very caring home and all staff approachable and willing to assist. Room and cleanliness 5 stars. Empathy and respect a common traits. The manager and her team are delivering the care promised 24 hours 365 days. One staff member was very understanding and explained medical conditions with clarity.
Another staff member raised the spirits of someone terminally ill. Life was to be enjoyed, great home, great staff.

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Review from Tim P (Son of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We want to take this opportunity to extend our gratitude and thanks for the amazing level of care that was shown towards my mother at Singleton Nursing Home. The our team went over and above all our expectations in providing for her opportunities for enrichment and simulation, as well as meeting her
considerable healthcare needs. Your commitment to providing a home from home for my mother was a great comfort and reassurance to my elderly father, who was also treated with compassion when he visited on a daily basis. We can't express just how much of a difference this has made to the lives of not only mum but to dad and my own family. Knowing, with confidence, that mum was safe, happy (as far as she could be) and well looked after meant that our huge burden of responsibility was lessened.
Please extend our heartfelt thanks to your brilliant team, who were always cheerful and encouraging to mum.

Reply from Julie Laidlaw, Manager at Singleton Nursing and Residential Home

Thank you for your kind comments. It's nice to know that you all felt supported by our team at this sad and difficult time.


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Review from John H (Respite Resident) published on 20 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall a very good experience. You are treated by a caring staff who will try and satisfy any request. Accommodation is good with activity every day. The food is of good quality and presented well. Only slight hesitation over poor limited TV channels. It would not cost much to offer certain channels.
I would not hesitate to recommend this facility.

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Review from D W (Son of Resident) published on 9 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was at Singleton for over 4 years, she was always treated very well by all of the staff, in her final days they could not have been more attentive both for Mum by giving her the ongoing care to make her comfortable but also the family when they were either just visiting or being at Mums bedside.
I am so pleased we chose Singleton Nursing Home for Mum to live. Thank you.

Reply from Julie Laidlaw, Manager at Singleton Nursing and Residential Home

Thank you for your kind comments it was our pleasure to look after your lovely Mum.


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Review from Evonne N (Niece of Resident) published on 3 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a big move for our aunt to leave her home and go into a nursing home but from the day we met the deputy manager and staff at Singleton we knew she would be welcomed, listened to and cared for. In fact, we all were as a family. The staff were very accommodating of her requests, making the transition
from home easier and were supportive throughout her stay.
Her room was lovely, bright, clean and able to accommodate all that she wanted and needed.
The care our aunt received was excellent; any issues were quickly acted upon and everything the staff could do to make her feel less anxious was done with a smile and a willingness to do the best they could at all times.
When it became apparent that she needed end-of-life care the communication was excellent and the care was everything we hoped and believed it would be. They were so gentle with her, professional throughout and ensured she was comfortable. They made a difficult time so much easier and we will be forever grateful.

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Review from Alison M (Daughter of Resident) published on 25 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad went to Singleton from hospital for end-of-life care. The whole team were so welcoming and the care and support he and my family received was exceptional.

Reply from Julie Laidlaw, Manager at Singleton Nursing and Residential Home

Thank you for your kind comments, it was a pleasure to care for such a lovely person.


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Review from Shirley M (Daughter of Resident) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident for two and a half years. She was very well looked after and enjoyed all her activities, which were varied. She made lots of friends and enjoyed all her meals. All the staff are very caring. The home has a very happy atmosphere. My mum's final moments were calm and well cared for.

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Review from Steven J (Cousin of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having moved my relative from a totally poor care home to Singleton due to nursing requirements, the outcome is amazing. She now feels safe, and it is great to see a smile on her face again.
No longer is she placed in a corner in front of a TV and basically ignored all day.

Reply from Julie Laidlaw, Manager at Singleton Nursing and Residential Home

Thank you for your kind comments; it is always nice to find we have made a difference in a resident's life by simply doing our job.


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Review from Tim L (Son of Resident) published on 1 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I contacted Singleton Nursing and Residential Home regarding some respite care for my mum, the manager, assistant manager and all the team dealt with me in a professional, kind manner. They also cared for my mum in a gentle, respectful way. I would recommend Singleton Nursing and Residential
Home for the care of an elderly parent or relative to anyone.

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Review from Clare K (Daughter of Resident) published on 25 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted from the hospital, where she had received mediocre care. She was welcomed and reassured all her necessary personal items were put in place. It was obvious she was dying. The end-of-life care she received was excellent. She was always symptom controlled. The family were welcomed at
all times and kept informed of events. The staff, two in particular, were always empathetic, making a potentially bad experience a supportive tolerable one.

Reply from Julie Laidlaw, Manager at Singleton Nursing and Residential Home

It is always a sad day when one of our dear residents passes away - we established a relationship with them, and we miss them when they have gone, but we take great comfort in the kind comments given, as we do strive to make everything peaceful and as comfortable as it can be for all involved.


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Review from Daphne D (Daughter of Resident) published on 14 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank you enough for making Mum's last days so comfortable. All of you always treated Mum with kindness and compassion, and nothing was too much trouble for you. My sister and I were more than impressed by the way you treated us when we came to visit. Always keeping us in the "loop2 with kindness
and generosity. Thank you again.

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Review from Claire D (Daughter of Resident) published on 27 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the minute we contacted the manager at the nursing home, she welcomed us. The care from all the staff was first class, and we couldn't have wished more for our mum. She was treated like a Queen, and nothing was too much trouble for anything she needed. I would highly recommend Singleton Nursing.

Reply from Julie Laidlaw, Manager at Singleton Nursing and Residential Home

We are always very grateful for confirmation that we are doing the right things for residents and their families.


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Review from Patricia G (Daughter of Resident) published on 13 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Singleton Nursing and Residential Home from March 21 to December 22. Throughout her stay, all the staff worked hard as a team to deliver the best service possible. The words that best describe the team are professional, caring, patient, compassionate and empathetic, ensuring dignity
and, last but not least, fun. At the end of her life, they worked hard to ensure that Mum passed away peacefully with me by her side. I cannot thank them enough for taking such good care of my very precious mother.

Reply from Julie Laidlaw, Manager at Singleton Nursing and Residential Home

Thank you for your comments. We understand life can be difficult and harrowing for our residents and their families, and your kind comments help us to continue to understand the complex feelings that families have when we are caring for their loved one.


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Review from R E (Daughter of Resident) published on 18 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was very reluctant to go into a care home when the time came. After her first day, all worries disappeared. The staff made her feel at ease. Nothing was too much trouble. They kept us informed as to her care and condition every step of the way. Not once did the smiles slip from their faces,
even during difficult times. Thank you all for the way my mother was treated with dignity to the end. You also all eased our sorrow as a family. Just a great shame her last journey at the care home has to be indignantly in a small lift.

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Review from Jan M (Daughter-in-law of Resident) published on 11 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been more than happy with the care my relative received at Singleton Nursing and Residential Home.
Since moving into Singleton, eighteen months ago, he really thrived. The improvement in his physical and mental well-being was obvious. The care and kindness shown by all the staff were a joy.
The place was always clean, and no smells of cabbage and wee!

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Review from Susan B (Day Care) published on 11 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Compassion, respect, dignity, worth, caring and professional.
Singleton care home is above and beyond all expectations.
The care is exemplary, not just the nursing and care staff, domestic, kitchen and maintenance.
My father went to Singleton frail and was expected to be end-of-life. In their
care, he "thrived" and began eating and conversing.
"Thank you" simply doesn't appear to be enough to express my deepest gratitude for making his last days happy and safe.

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Review from Brian W (Son of Resident) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mother moved into Singleton Nursing home in the summer of 2020 at the age of 99, it was clearly a major upheaval in her life. However, from the very start, the staff and management were extremely welcoming, which quickly put my mother at ease. Throughout her time at Singleton Nursing home, the
staff and carers were fantastic, ensuring her final years were extremely fulfilling. I cannot speak too highly of the team at Singleton Nursing home. Placing a close relative into care is never easy. However, the staff at Singleton Nursing home are amazing, and neither I nor my mother had any reason whatsoever to think we hadn't made the right choice. I will always be grateful for everything they did.

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Review from K C (Son of Resident) published on 17 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Singleton care home for four years now. It is well run and has a very good caring and good team. My mum is very happy there.

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Current Review Score: 9.9 (9.921)

Overview of Review Score

The Review Score of 9.9 (9.921) out of 10 for Singleton Nursing and Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.921 for Singleton Nursing and Residential Home is calculated as follows: ( (139 Excellents x 5) + (12 Goods x 4) ) ÷ 151 Ratings = 4.921

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Singleton Nursing and Residential Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Singleton Nursing and Residential Home

What types of Care is Singleton Nursing and Residential Home registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Singleton Nursing and Residential Home provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does Singleton Nursing and Residential Home have?

There are 45 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Singleton Nursing and Residential Home?

Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Singleton Nursing and Residential Home to the centre of Ashford?

1.6 mile(s) as the crow flies, distance by road may be significantly further.