Wells House Nursing Home

Radnor Cliff Crescent, Folkestone CT20 2JQ
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9.7 56 Reviews
  • Wells House Nursing Home, Folkestone
Nestled by the sea, Wells House Nursing Home offers a serene and inspiring environment, reflecting the visionary spirit of its former owner, H.G. Wells. With breath-taking sea views, residents can enjoy peaceful surroundings completed by tasteful furnishing that balance elegance and comfort. Each living space is thoughtfully designed with the freedom to personalise environments, ensuring a true sense of home.

The highly trained and passionate staff provide exceptional care, catering to long-term nursing needs, convalescent support, palliative care and respite stays. Versatile services and daily activities ensure that each resident receives tailored, compassionate attention, whether residents require daily assistance or a temporary place to recover and rejuvenate.

The family feel home that is Wells House ensure that wellbeing is at the heart of everything they do - where quality care meets the tranquillity of coastal living.

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Care Provided by Wells House Nursing Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 21 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Wells House Nursing Home
  • Person in charge
  • Michaela Stan (Deputy Manager)
  • Admission Criteria
    • NHS and Self Funders accepted
    • Ages from 40 to 100
  • Room Information
    • Single Rooms (21)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022
    • Number of floors: 3

Funding & Fees Guide for Wells House Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Last visiting hour 21:00. Exceptions made for compassionate visits, including end-of-life situations. Please speak with staff for any special arrangements.


  • Parking

  • On site parking for visitors.


Wells House Nursing Home Reviews (56)

Total of 56, showing 1-20
9.7

Wells House Nursing Home has a Review Score of 9.7 (9.736) out of 10, based on 14 reviews in the last 2 years. Over all time Wells House Nursing Home has 56 reviews.

Overall Experience

  • 45
  • 9
  • 1
  • 1
  • 0

Date Published

56
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Review from Jane P (Daughter of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The marvellous building tires inside. Bathroom impossibly small for tall person. But, cosy room with wonderful view made up for it. All staff were kind, respectful, helpful and empathetic and made the last weeks for our father, and us, as good as they could be. Me and my siblings were utterly grateful
to them all and their kindness to us and the knowledge that our beloved dad was looked after beautifully was perfect. Thank you!

Reply from Paul Burns, Director at Wells House Nursing Home

Thank you so much and I am glad that the home and the staff shone through for you.


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Review from J O (Husband of Resident) published on 3 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At a time of generally adverse criticism of UK nursing/care home services, it proved very reassuring to find that Wells House Nursing Home is able to offer a really efficient service to those in need of professional care in the latter stages of life.

Reply from Paul Burns, Director at Wells House Nursing Home

Thank you and I am delighted we were able to demonstrate a professional service.


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Review from S L (Daughter of Resident) published on 14 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Wells House on palliative care for a couple of weeks. I cannot offer higher praise for the standard of care she has received. The staff are polite, sensitive and respectful. My mother has a lovely room with a view of the garden. I feel that I am welcome to visit at any time but
when I cannot be there I am certain my mother is well cared for and lacking for nothing.

Reply from Paul Burns, Director at Wells House Nursing Home

Thank you so much for your wonderful review. So pleased you are happy.


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Review from Sherrill T (Daughter of Resident) published on 2 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Wells House for 5 months, she was very worried about going into a nursing home, however her stay has been only positive. The care and support she received has been of the highest quality. The staff from nurses to chefs has been wonderful. I have worked in the care sector for 33
years and I could not be happier or more confident that my mother is being cared for by an amazing team. I would recommend this home to anybody looking for a relative or loved one.

Reply from Paul Burns, Director at Wells House Nursing Home

Thank you so much and to get such positive feedback from somebody working in care, makes it very special. Much appreciated.


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Review from S H (Great-Niece of Resident) published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault the home and the care. Food is fabulous, lovely touch, chef visits for the food order. All staff friendly, sense of humour and incredibly caring.

Reply from Paul Burns, Director at Wells House Nursing Home

What a lovely summary of the home.
Thank you so much.


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Review from M S (Respite Resident) published on 16 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been in hospital for two weeks following major surgery and not sleeping once on the main ward I arrived at Wells House exhausted. On stepping into the hallway I immediately felt better. The staff were lined up to greet me. From that moment on I improved daily. The staff so friendly, the activities
lady amazing. The chefs and freshly cooked food, amazing. I had eaten very little in hospital. I was on a little and often low-fibre diet, all my needs catered for.

Reply from Paul Burns, Director at Wells House Nursing Home

Thank you so much for your wonderful review and I am so pleased we were able to help so successfully.
Best wishes.


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Review from Jane P (Niece of Resident) published on 3 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff enough for the loving care my aunt received in her final hours on 13/12/23. The end-of-life care given by a particular member of staff was impeccable as well as night care staff. My aunt arrived at Wells House 22 months ago when we thought we were going to lose her but with
all the care and support she received, she proved us all wrong including the staff. I believe she had many happy times there and I thank you very much to the five members in particular to mention a few that I had dealings with.

Reply from Paul Burns, Director at Wells House Nursing Home

Thank you so much for your wonderful review and we are terribly sorry for your loss.
Best wishes.


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Review from C W (Daughter of Resident) published on 22 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't wish for better for my mother. She is very well cared for, the staff are excellent, she is warm and safe and receives all her medication and the food is well presented and varied. She is also mentally and physically stimulated.

Reply from Paul Burns, Director at Wells House Nursing Home

Thank you so much for your glowing review. Very much appreciated.


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Review from Tina H (Daughter of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After endless sleepless nights and days spent searching for a suitable nursing home, I finally feel I've found the perfect forever home for my mum after she'd suffered a stroke. From the outset, my mum and I (and my dog!) received a warm welcome and have continued to feel comfortable in a peaceful homely
environment - with a beautiful garden and lovely sea views. My mum appears to have settled in well and the care she's received to date has been excellent. When the time comes, many years from now (hopefully!), I shall book myself a room here too.
Big thank you to everyone at Wells House for giving me peace of mind.

Reply from Paul Burns, Director at Wells House Nursing Home

I am so glad that both you and your mum feel so happy.
Thank you for the lovely feedback.


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Review from F G (Friend of Resident) published on 25 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

When I come to visit, my friend is 80% of the time in bed. As she has a stroke, she needs to be moved and out of bed as much as possible. One gets the feeling that carers just want an easy life as they are all sitting in the sitting room on their mobiles or in their office on their computer.

Reply from Paul Burns, Director at Wells House Nursing Home

I am greatly concerned by your observations and will ask the Manager to make contact with you to discuss this further. Please feel free to contact me directly if you are not satisfied with the response (paul@victorianursinggroup.co.uk).
Thank you, and I am terribly sorry to read your assessment of the home.


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Review from Elaine H (Resident) published on 16 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleasantly surprised as it has been so unlike my perception of care homes. Everybody is so friendly and professional and can't do enough for you. I am in respite but if I ever needed a care home I would highly recommend Wells House.

Reply from Paul Burns, Director at Wells House Nursing Home

I am delighted that we have changed your perception.
Best wishes.


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Review from Natasha R (Daughter of Resident) published on 3 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wells House has a warm and welcoming atmosphere. My Mother has settled in well and is enjoying the food and activities. She has a lovely clean room with sea views. The nursing staff are attentive and caring, managing her medical needs and ensuring her well-being.

Reply from Paul Burns, Director at Wells House Nursing Home

Thank you so much and I am delighted your Mother is happy.
Best wishes.


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Review from Peter G (Son of Resident) published on 9 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother needed urgent nursing care following a debilitating stroke. Wells House facilitated her admission in the face of numerous administrative difficulties. They did this with thought and care to my mother's wishes and dignity. On admission, she was well looked after by nurses who addressed her
medical and nursing needs. Even within a day, she seemed at ease and not anxious about our leaving. The professional care was refreshing to us all, as the sea breeze through the window. Cannot recommend more highly!

Reply from Paul Burns, Director at Wells House Nursing Home

It is so lovely to read of your experience and I do thank you for the 5-star review.
Best wishes.


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Review from Trinidad N (Daughter-in-law of Resident) published on 9 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Competence, efficiency and kindness don't come together that often but in the case of Wells House Nursing Home, this is what I experienced. the overall manager was exceptional in helping us as a family to move my mother-in-law from a care home to the nursing home she so needed. This was organized in
a matter of three days against all odds from the system. My mother-in-law who is very frail looked visibly happier once settled. The carer who fed her did so with such a gentle and caring approach, the first time she had eaten a meal in four days.

Reply from Paul Burns, Director at Wells House Nursing Home

Thank you so much and it is delightful to learn of your happiness.
Much appreciated.


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Review from S C (Friend of Resident) published on 10 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited my neighbour on occasion and she is very happy at Wells House, she is comfortable and well looked after. I attended a meeting with my neighbour's husband and was very impressed with the caring staff, conditions and plans for the future. Not knowing the money situation I cannot provide
a rating for value for money.

Reply from Paul Burns, Director at Wells House Nursing Home

Thank you so much for your kind support.
Much appreciated.


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Review from Adam S (Grandson of Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided to my nan is great. she is happy and has no complaints.

Reply from Paul Burns, Director at Wells House Nursing Home

I am pleased that you are happy and appreciate the feedback.
Thank you.


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Review from Rosemary S (Daughter of Resident) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a resident of Wells House. She was very upset when she had to go into a care home, but the staff of Wells House have been so kind to her, and have made her very welcome. She has now settled and is very happy there. I am an ex-nurse, and I am extremely happy with the care provided by all
the staff. They are all so professional. The matron is extremely good, she leads all her staff well, and always contacts me if there is any change in my mother's condition or treatment plan. She encourages me to contact her with any concerns, any time, night or day. I would not hesitate in recommending Wells House to anyone needing a very good nursing home.

Reply from Paul Burns, Director at Wells House Nursing Home

Wonderful to read your very positive review and much appreciated from an ex-nurse.
Thank you so much.


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Review from L H (Wife of Resident) published on 7 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely welcome. We were met with a very friendly atmosphere. My husband was very unsettled at first, but the staff were very patient and reassured/sat with him and he settled in after 2-3 days. The care and attention afforded to my husband, who needed a high level of supervision, was outstanding and
very reassuring for me. The quality of food was also commendable. When it came to the end of his respite care, he openly said to me and the staff that he would be happy to come back again.

Reply from Paul Burns, Director at Wells House Nursing Home

It is a delight to read such a positive review and I am very happy the experience was so good.
Best wishes.


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Review from U R (Daughter of Resident) published on 25 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well done.

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Review from T T (Husband of Resident) published on 17 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My great regret is that I did not get my wife into Wells House earlier while she could appreciate the room and the care. Unfortunately, she was very ill when discharged from the hospital.
The room was great, view down through the trees to the sea, my wife would have loved it.
The staff were all exceptional,
friendly, caring and always wanting to do the best for the resident. I could not have asked for better. My special thanks to two main carers.
If you are looking for a small, caring home then I can thoroughly recommend Wells House.

Reply from Paul Burns, Director at Wells House Nursing Home

How very lovely and I am terribly sorry your wife wasn't able to fully appreciate the home.
Thank you so much for taking the time to support us.


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Current Review Score: 9.7 (9.736)

Overview of Review Score

The Review Score of 9.7 (9.736) out of 10 for Wells House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.736 for Wells House Nursing Home is calculated as follows: ( (138 Excellents x 5) + (10 Goods x 4) + (4 Satisfactorys x 3) + (4 Poors x 2) + (3 Very Poors x 1) ) ÷ 159 Ratings = 4.736

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wells House Nursing Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 21 registered maximum number of service users is 4.2, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Wells House Nursing Home

What types of Care is Wells House Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act & Substance Misuse are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Wells House Nursing Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Wells House Nursing Home have?

There are 21 Single Rooms.

What are the Facilities & Services at Wells House Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Wells House Nursing Home to the centre of Folkestone?

1.4 mile(s) as the crow flies, distance by road may be significantly further.