Review from T R (Son of Resident) published on 17 June 2022
Submitted via Postal Card • Report

Overall Experience

It has been almost four years since our mother has been in your care. Generally, our mother is looked after very well. We have nothing to complain about, rather we thank you all - sisters and staff. We know our mother's care is not a normal one. Therefore, our hope and prayer rests in God's miracle

doing for our mother to become well. Our prayer continues for our mother and for you all - sisters, staff and the management team. Thank you. God keeps you safe and well.

Reply from Paul Burns, Director at Wells House Nursing Home

Thank you so much for your support and kind words.
Very best wishes.

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Review from C S (Daughter of Resident) published on 30 May 2022
Submitted via Postal Card • Report

Overall Experience

The team at Wells House are very caring. My mother always looks well cared for and her overall health has improved during the time she has been a resident. The team alert me to any concerns. Her care plan has been designed to care for her as an individual.

Reply from Paul Burns, Director at Wells House Nursing Home

I am delighted to read about your positive experience.
Thank you for taking the time to provide your feedback.

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Review from C W (Daughter of Resident) published on 24 May 2022
Submitted via Postal Card • Report

Overall Experience

My mother became a resident here in July 2021, after becoming very ill in another care home, and they have restored my confidence. The care my mother receives is excellent and the staff are superb and very caring.

Reply from Paul Burns, Director at Wells House Nursing Home

I am so pleased that your experience with us has been so positive.
Thank you.

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Review from Stephanie B (Niece of Resident) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience

I have found the staff extremely caring and patient, nothing is too much trouble. It is reassuring to know that my family member is in such caring hands.

Reply from Paul Burns, Director at Wells House Nursing Home

It's wonderful to learn how happy you are.
Thank you.

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Review from Sheila B (Resident) published on 1 March 2022
Submitted via Postal Card • Report

Overall Experience

I have been at Wells House for over a year and have found that all the staff are very kind and helpful. I would recommend anyone who wants to stay in a home such as this would be extremely happy. You can refer all I have said to myself.

Reply from Paul Burns, Director at Wells House Nursing Home

I am so pleased you are happy at Wells House.
Best wishes.

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Review from Jenny P (Daughter of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience

My father has been living at Wells House since 2018. The staff are lovely and we have never had any issues at all. During lockdown, they took great care of him and I was regularly updated and given online contact with him. They are attentive and contact me, as next of kin, with any information that

they think I need to be aware of.
The home is clean and smells fresh, as is his room. We were always offered refreshments when we were there (pre lockdown). Understandably, things are different now.
When we were able to go out before lockdown, there was the option to go on trips once a month, despite being unable to walk, and I was able to go with him. They had visitors to the house who entertained them, including an accordion player, who sang all the old songs. They also had parties for various occasions. We could also see him in the well-kept garden.
I have absolutely no hesitation in recommending them to anyone who is looking for care for a loved one.

Reply from Paul Burns, Director at Wells House Nursing Home

I am so pleased to read your wonderful feedback and delighted you are so happy.
Thank you.

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Review from David U (Son of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience

Throughout the difficult stages of lockdown, my family and I have consistently been updated with the latest policy for contact and communication with our mother. Thus was much appreciated as we know we could rely upon the excellent management and staff. It is this superb commitment to detail that has

kept all the patients and staff COVID free. We couldn't ask for more from them and our heartfelt thanks go out to one and all concerned.

Reply from Paul Burns, Director at Wells House Nursing Home

Thank you so much for such positive feedback and I am delighted you are so happy with Wells House.
Best wishes.

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Review from L B (Son of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience

At a very difficult time, Wells House staff have maintained a high standard of care. Universal difficulties at this time regarding visiting and communications, but Wells House policies have maintained an impeccable record.

Reply from Paul Burns, Director at Wells House Nursing Home

Thank you so much for recognising that Wells House has remained Covid free throughout the pandemic.
Best wishes.

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Review from Steve E (Son of Resident) published on 1 June 2021
Submitted via Website • Report

Overall Experience

The home is very well run, clean and the staff are great. My mother has been in the home for about two years now and is very happy. It has only been in the past month that we have been able to see our mother, due to the Covid outbreak. The measures the home has put in place, to see our mother, are very

good. The home used to be H.G. Wells' house and has many features and is well maintained. A big thank you to all the staff in these challenging times.

Reply from Paul Burns, Director at Wells House Nursing Home

Thank you so much for your support. It really does help. Best wishes.

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Review from Vivien C (Daughter of Resident) published on 21 May 2021
Submitted via Postal Card • Report

Overall Experience

Under extreme circumstances, Wells House has kept my mother safe and COVID-free. My family and I remain eternally grateful for the staff's dedication and care. To an extent, my mother has been protected from the effects of the pandemic and has lived comfortably in her little secure world of Wells House.

She has felt loved and very much cared for.

Reply from Paul Burns, Director at Wells House Nursing Home

Thank you so much for your kind and supportive words. Best wishes.

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Review from John (Ian) F (Father of Resident) published on 5 June 2020
Submitted via Website • Report

Overall Experience

Due to the coronavirus pandemic, I have been unable to visit my daughter in Wells House but have read previous reviews and spoken to the manager on a few occasions and am pleased she is under the care of a dedicated team. I cannot, therefore, give a review having not seen the accommodation.

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Review from B T (Sister of Resident) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience

I visited my sister, found her very good and happy.

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Review from D C (Friend of Resident) published on 31 January 2020
Submitted via Postal Card • Report

Overall Experience

I am so pleased my friend is in Wells House. He is being looked after really well and the residents are really nice.

Reply from Paul Burns, Director at Wells House Nursing Home

Thank you so much and I am delighted you feel so happy.
Kind regards.

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Review from A M (Daughter of Resident) published on 7 January 2020
Submitted via Postal Card • Report

Overall Experience

My mother is receiving end of life care at Wells House Nursing Home. The manager quickly assessed and arranged for her admittance, and everything has been very smooth.
My mother is very happy here and is being very well cared for. The food looks lovely, and the staff are very friendly. All of our

family is very pleased with the care being given.

Reply from Paul Burns, Director at Wells House Nursing Home

Thank you for this lovely and reassuring recommendation.
It is very much appreciated.

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Review from S M (Daughter of Resident) published on 7 January 2020
Submitted via Postal Card • Report

Overall Experience

Very happy with every aspect of the home.

Reply from Paul Burns, Director at Wells House Nursing Home

Thank you so much for taking the time to provide your feedback.

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Review from Michael T (Son of Resident) published on 6 November 2019
Submitted via Website • Report

Overall Experience

My mother lived in Wells House for three years, until her death in October 2019. I live in Australia but visited her every year for about two weeks. I found her care in Wells House to be exemplary. Without exception, the staff were caring and cheerful - and my mother was not always in a good mood.

Her room and Wells House, in general, were always spotless. The food was good and plentiful. I recommend Wells House very highly.

Reply from Paul Burns, Director at Wells House Nursing Home

Thank you so much for your very kind words. I am so pleased that your trips from Australia were so positive and I am very sorry for your loss.

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Review from M U (Resident) assisted by family/friend published on 11 October 2019
Submitted via Postal Card • Report

Overall Experience

I have no complaints with the service and care provided.
The staff are all efficient, attentive and caring.
Conditions are comfortable and clean and the food sufficient and varied for my needs. I am more than happy with all aspects of my care and the opportunities I have to mix with other residents

both inside the home and on the arranged trips. All have contributed to improving my health.

Reply from Paul Burns, Director at Wells House Nursing Home

I am so pleased that you are happy and feel we have improved your health.
Thank you.

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Review from S E (Resident) published on 2 October 2019
Submitted via Postal Card • Report

Overall Experience

At first, I did not want to come, but my daughter said to try it for a month. When I arrived, the carers were ery welcoming and friendly. I got into bed and the nurse came and examined me and told me to buzz if I ever wanted help. As the weeks went by I got to know the carers, who were so good. I was

so happy. The food was good and I began to put on weight. I was allowed visitors whenever I wanted them. There is a lounge where you can go and meet other residents. The entertainment is good, something for everyone.

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Review from M H (Resident) published on 18 September 2019
Submitted via Postal Card • Report

Overall Experience

Very friendly staff. The management is excellent and supportive. The nurses are really helpful.

Reply from Paul Burns, Director at Wells House Nursing Home

We are so pleased to hear your positive views. Thank you.

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Review from Jennifer N (Daughter of Resident) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience

My father was not in Wells House for very long but he loved it there.
He thought the staff were superb and had absolutely no complaints.
I thought they were all lovely too - caring compassionate, friendly, in fact, the whole family agreed we couldn't have found a better place for my terminally ill

dad.
Beautiful situation too.

Reply from Paul Burns, Director at Wells House Nursing Home

It is so kind of you to take the time to give us your feedback.
Thank you so much.

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Wells House Nursing Home

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