Wells House Nursing Home

Radnor Cliff Crescent, Folkestone CT20 2JQ
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9.7 56 Reviews
  • Wells House Nursing Home, Folkestone
Nestled by the sea, Wells House Nursing Home offers a serene and inspiring environment, reflecting the visionary spirit of its former owner, H.G. Wells. With breath-taking sea views, residents can enjoy peaceful surroundings completed by tasteful furnishing that balance elegance and comfort. Each living space is thoughtfully designed with the freedom to personalise environments, ensuring a true sense of home.

The highly trained and passionate staff provide exceptional care, catering to long-term nursing needs, convalescent support, palliative care and respite stays. Versatile services and daily activities ensure that each resident receives tailored, compassionate attention, whether residents require daily assistance or a temporary place to recover and rejuvenate.

The family feel home that is Wells House ensure that wellbeing is at the heart of everything they do - where quality care meets the tranquillity of coastal living.

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Care Provided by Wells House Nursing Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 21 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Wells House Nursing Home
  • Person in charge
  • Michaela Stan (Deputy Manager)
  • Admission Criteria
    • NHS and Self Funders accepted
    • Ages from 40 to 100
  • Room Information
    • Single Rooms (21)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022
    • Number of floors: 3

Funding & Fees Guide for Wells House Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Last visiting hour 21:00. Exceptions made for compassionate visits, including end-of-life situations. Please speak with staff for any special arrangements.


  • Parking

  • On site parking for visitors.


Wells House Nursing Home Reviews (56)

Total of 56, showing 41-56
9.7

Wells House Nursing Home has a Review Score of 9.7 (9.736) out of 10, based on 14 reviews in the last 2 years. Over all time Wells House Nursing Home has 56 reviews.

Overall Experience

  • 45
  • 9
  • 1
  • 1
  • 0

Date Published

56
1
4
14
42

Review from Neil J (Son of Resident) published on 5 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became a resident here in June 2018. This was obviously a worrying time for all of the family but the home and staff have been fantastic in helping mum settle here.
They do a variety of activities with the residents. The care they offer is excellent. The home is kept spotlessly clean, I can
definitely recommend this home.

Reply from Paul Burns, Director at Wells House Nursing Home

Thank you so much for the support and I am delighted to learn you are happy with the service. Best wishes.


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Review from Colin B (Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are totally dedicated to the help and comfort to all who are staying in this well run nursing home.

Reply from Paul Burns, Director at Wells House Nursing Home

Thank you for your warm support and it was lovely to see you and your wife earlier this week.
Best wishes.


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Review from Joanna I (Daughter of Resident) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, kind, caring and really go above and beyond to look after my Mum and keep her safe and make her comfortable. Great team, really appreciate all that they do. The Manager heads a great team. Always approachable and welcoming to all the family.

Reply from Paul Burns, Director at Wells House Nursing Home

Thank you so much. I am delighted to find you are happy.
The staff will be elated by your feedback.
Much appreciated.


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Review from George G (Friend of Resident) published on 10 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever we visit our friend, her living conditions and care are of the highest value.

Reply from Paul Burns, Director at Wells House Nursing Home

Thank you so much for your positive feedback.


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Review from Vivien R (Daughter of Resident) published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wells House Nursing Home is a beautiful house built by HG Wells by the sea. My mother's room has a long window that looks onto charming gardens and the sea. It is clean, well appointed with an en-suite bathroom.
My mother is here for palliative care after 9-10 years of dementia. The staff could not
be sweeter or kinder, they are very tender with her and absolutely wonderful to us. Nothing is too much trouble and we can visit when we like. I can't believe how lucky we are to have end of life care here.

Reply from Paul Burns, Director at Wells House Nursing Home

Thank you for your warm and positive support.
We are delighted you feel so happy.


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Review from Roy B (Son of Resident) published on 23 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Although my Mother was only at the Nursing home for just over a week she was treated with care and dignity, the care staff were very friendly and nothing was to much trouble especially the last days of my Mothers life.
Thank you for all your support.

Reply from Paul Burns, Director at Wells House Nursing Home

How very kind of you to take the time to support us, thank you so much.


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Review from Jaya Laxmi R (Daughter of Resident) published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wells House Nursing Home is a great place for my mother. I have marked all services and everything as excellent and I do recommend this home to my friends and family. All the best and thank you.

Reply from Paul Burns, Director at Wells House Nursing Home

We are so pleased that you find Wells House to be excellent. That is extremely pleasing for all of us.
Thank you so much.


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Review from Kay H (Wife of Resident) published on 22 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been very well looked after. The staff are lovely. The food is very good. All in all, I can recommend Wells House.

Reply from Paul Burns, Director at Wells House Nursing Home

Thank you so much for your support.


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Review from Richard S (Son of Resident) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with the care my mother is receiving, staff are co-operative and helpful. Always ready to discuss any aspect of mother's care. Her room is always clean and when we visit she always seems content and appears to be clean and well cared for.

Reply from Paul Burns, Director at Wells House Nursing Home

Thank you for your support, very much appreciated.
Best wishes.


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Review from J M (Son of Resident) published on 9 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well looked after, nice food. Clean throughout.

Reply from Paul Burns, Director at Wells House Nursing Home

Thank you for your support. It is much appreciated.
Kind regards.


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Review from M J (Daughter of Resident) published on 25 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We can in no way fault the care Mum has received since admission on 30th May. Our initial impression of Wells House has proved more than we hoped for. Smaller than the other homes we visited suited Mum's lifestyle. We knew she would be keen to sit in the garden, but reluctant to join the activities
the staff enthusiastically encourage. One Sunday afternoon a carer took her to see the Police Band play in an open-air concert on the Folkestone Leas. Mum's condition has subsequently deteriorated but the dedicated team have proved supportive, genuinely caring and friendly. We have every confidence in the excellent care provided.

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Review from Maureen B (Daughter of Resident) published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the way my mum is looked after. All the staff are lovely and really make me feel at ease when I visit.
My mum is always clean with lovely, soft, clean hair. She's always comfortable.
I couldn't have chosen a better care home for her and really appreciate the care she receives.

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Review from C P (Friend of Resident) published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit the home regularly and found everything is very satisfactory. The staff are friendly and very caring and I have watched them as they treat the residents which is very lovingly. They look very well after my friend and respect her all the time.

Reply from Paul Burns, Director at Wells House Nursing Home

We are delighted to receive your kind thoughts and are so pleased your friend benefitted.
Thank you.


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Review from B S (Daughter of Resident) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care and support my mother and I have received has been exceptional. I have been kept informed of any medical attention mum has needed.

Reply from Paul Burns, Director at Wells House Nursing Home

Thank you for your kind words of support.
Much appreciated.


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Review from R A L (Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a very warm welcome when I arrived and nothing was too much trouble. The house and grounds are lovely. The staff all operate as one happy family and can't do enough for you. They will make you a cup of tea day or night. I feel as if Gods hands have reached out and touched this place - there is
so much love here. Excellent. It has opened my eyes to the wonderful work that is going on.

Reply from Paul Burns, Director at Wells House Nursing Home

It is so lovely for the team to read about your happiness with our service.


Thank you very much.


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Review from Cherry (Niece of Resident) published on 28 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My uncle was treated with loving kindness, care and compassion during his three week stay in Wells House. He was treated with dignity and respect during his transition from life to death. My uncle spoke highly of the carers and quickly established a rapport with those who regularly cared for him. This
was obviously a very difficult time for him but he commented on how relieved he felt to be in such a caring and pleasant environment. This was also a difficult time for my uncle's family and as we all live a long way from Wells House we were so grateful for the ease with which we were able to receive phone updates about his health and general wellbeing from the staff nurses. We are especially grateful for the ease with which we were able to discuss his health and his gradual decline with the nurses during the last few days of his life. My uncle received many visitors from friends and family and many commented on the warm welcome they received from the staff and carers. Caring for others is an important and at times difficult job, although it is frequently overlooked by society and certainly underfunded by successive governments, it remains one of the most beneficial services for carers and for those being cared for. Together with their care and professionalism my uncle received the very best service from all at Wells House and I have no hesitation whatsoever in recommending Wells House to families who are considering this nursing home for their loved ones.

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Current Review Score: 9.7 (9.736)

Overview of Review Score

The Review Score of 9.7 (9.736) out of 10 for Wells House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.736 for Wells House Nursing Home is calculated as follows: ( (138 Excellents x 5) + (10 Goods x 4) + (4 Satisfactorys x 3) + (4 Poors x 2) + (3 Very Poors x 1) ) ÷ 159 Ratings = 4.736

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wells House Nursing Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 21 registered maximum number of service users is 4.2, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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