Last visiting hour 21:00. Exceptions made for compassionate visits, including end-of-life situations. Please speak with staff for any special arrangements.
On site parking for visitors.
Wells House Nursing Home has a Review Score of 9.7 (9.749) out of 10, based on 15 reviews in the last 2 years. Over all time Wells House Nursing Home has 57 reviews.
Review from Jennifer N (Daughter of Resident) published on 12 June 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Paul Burns, Director at Wells House Nursing Home
It is so kind of you to take the time to give us your feedback.
Thank you so much.
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Review from Neil J (Son of Resident) published on 5 April 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Paul Burns, Director at Wells House Nursing Home
Thank you so much for the support and I am delighted to learn you are happy with the service. Best wishes.
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Review from Colin B (Resident) published on 22 February 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Paul Burns, Director at Wells House Nursing Home
Thank you for your warm support and it was lovely to see you and your wife earlier this week.
Best wishes.
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Review from Joanna I (Daughter of Resident) published on 14 February 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Paul Burns, Director at Wells House Nursing Home
Thank you so much. I am delighted to find you are happy.
The staff will be elated by your feedback.
Much appreciated.
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Review from George G (Friend of Resident) published on 10 January 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Paul Burns, Director at Wells House Nursing Home
Thank you so much for your positive feedback.
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Review from Vivien R (Daughter of Resident) published on 30 November 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Paul Burns, Director at Wells House Nursing Home
Thank you for your warm and positive support.
We are delighted you feel so happy.
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Review from Roy B (Son of Resident) published on 23 October 2018
Submitted via Website •
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Overall Experience
4.0 out of 5
Reply from Paul Burns, Director at Wells House Nursing Home
How very kind of you to take the time to support us, thank you so much.
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Review from Jaya Laxmi R (Daughter of Resident) published on 23 October 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Paul Burns, Director at Wells House Nursing Home
We are so pleased that you find Wells House to be excellent. That is extremely pleasing for all of us.
Thank you so much.
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Review from Kay H (Wife of Resident) published on 22 October 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Paul Burns, Director at Wells House Nursing Home
Thank you so much for your support.
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Review from Richard S (Son of Resident) published on 26 September 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Paul Burns, Director at Wells House Nursing Home
Thank you for your support, very much appreciated.
Best wishes.
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Review from J M (Son of Resident) published on 9 August 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Paul Burns, Director at Wells House Nursing Home
Thank you for your support. It is much appreciated.
Kind regards.
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Review from M J (Daughter of Resident) published on 25 July 2018
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5.0 out of 5
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Review from Maureen B (Daughter of Resident) published on 19 June 2018
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5.0 out of 5
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Review from C P (Friend of Resident) published on 19 June 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Paul Burns, Director at Wells House Nursing Home
We are delighted to receive your kind thoughts and are so pleased your friend benefitted.
Thank you.
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Review from B S (Daughter of Resident) published on 22 May 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Paul Burns, Director at Wells House Nursing Home
Thank you for your kind words of support.
Much appreciated.
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Review from R A L (Resident) published on 1 May 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Paul Burns, Director at Wells House Nursing Home
It is so lovely for the team to read about your happiness with our service.
Thank you very much.
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Review from Cherry (Niece of Resident) published on 28 January 2016
Submitted via Website •
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Overall Experience
4.0 out of 5
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The Review Score of 9.7 (9.749) out of 10 for Wells House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.749 for Wells House Nursing Home is calculated as follows: ( (149 Excellents x 5) + (11 Goods x 4) + (4 Satisfactorys x 3) + (4 Poors x 2) + (3 Very Poors x 1) ) ÷ 171 Ratings = 4.749
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Wells House Nursing Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 21 registered maximum number of service users is 4.2, which has been reached with 14 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 7 Aug 2018
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Job Title: Deputy Manager
Joined: 2016
Mihaela's career in healthcare began in 2014 when she worked as a dedicated Health Care Assistant. She joined our Wells House family in 2016 as a Registered Nurse and has continued to grow within our team, being promoted to Deputy Manager in 2023. Mihaela is bilingual and speaks Romanian and English, which allows her to connect with a diverse range of residents and staff.
Her commitment, leadership, and genuine care for others have made a significant impact on our home.
Why our carers love working with Mihaela:
"Mihaela leads by example. Her knowledge, compassion, and unwavering support for her team create an environment where we feel valued and motivated to give our best every day. She is a friend as well as a manager, and all our residents feel supported by her."
Job Title: Maintenance
Joined: 2021
James has been an invaluable member of the Wells House family for the past four years. with a qualification in plumbing and an impressive range of handyman skills, he is our go-to-person for keeping the home in tip-top shape.
Outside of work, James has a passion for fishing and enjoys spending his free time by the water. He is a familiar and friendly face around the home, known to all the residents for his warm demeanour and willingness to help whenever needed.
Why the residents and staff love James:
"James is more than just our maintenance man; he’s a true part of the Wells House family. His cheerful attitude and ability to fix just about anything make him a favourite among both staff and residents. No problem is too big or small for James, and he always goes the extra mile."
Job Title: Assistant Manager
Joined: 2023
Jemma joined the Wells House team over a year ago and has quickly become a much-loved part of our family. Promoted to Assistant Manager, Jemma brings the same warmth, dedication, and passion to her leadership role that she’s always shown to our residents.
With a deep commitment to making every day special, Jemma continues to support meaningful, person-centred activities that cater to each individual’s abilities and preferences. Whether it’s crafting, trips out, or simply being there for a good chat, Jemma’s presence brings joy to everyone she meets.
Well-known and adored by residents, families, and colleagues alike, Jemma’s compassionate nature and positive energy make her a truly valued leader. Outside of work, she’s an animal lover who shares her home with three cheeky cats and a lizard.
Job Title: Chef
Joined: 2019
Sandip has been a valued member of the Wells House team for over 5 years, and during that time, he’s earned a special place in the hearts of both residents and families. With a Level 3 qualification in Professional Cookery, Sandip has a talent for adapting his meals to suit all preferences, ensuring every resident enjoys delicious and satisfying dishes. Whether it’s a classic comfort meal or something new and exciting, Sandip takes great care in tailoring his cooking to meet the individual tastes of our residents.
Sandip's love for cooking shines through in every dish, and his infectious energy makes him a familiar and cherished presence at Wells House. Outside of work, Sandip enjoys traveling and discovering new food cultures, always bringing fresh inspiration back to his cooking.
Why the residents and staff love Sandip:
"Sandip’s meals are always delicious, and his friendly, cheeky nature makes him a hit with everyone. He truly cares about making each resident feel special and always ensures that their preferences are considered. His passion for cooking and his bright personality make him a real asset to our team!"
