Staplehurst Manor Care Home has a Review Score of 9.6 (9.606) out of 10, based on 36 reviews in the last 2 years. Over all time Staplehurst Manor Care Home has 105 reviews.
Review from H W (Daughter of Resident) published on 20 March 2025
Submitted via Postal Card •
Report
Reply from Lisa Henderson, Customer Care Advisor at Staplehurst Manor Care Home
Thank you for your feedback. It is great to hear that your Mum is well cared for at Staplehurst Manor Care Home. We hope to continue providing your Mum with the best possible care.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Andrew E (Nephew of Resident) published on 4 March 2025
Submitted via Postal Card •
Report
Reply from Maria Ricketts, Customer Care Adviser at Staplehurst Manor Care Home
Thank you for your lovely review. We are glad to help you and your family through such a difficult time. Please let us know if there is anything we can do to make your Aunt's stay as comfortable as possible.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Alison H (Daughter of Resident) published on 24 February 2025
Submitted via Postal Card •
Report
Reply from Fran Donno, Customer Service Adviser at Staplehurst Manor Care Home
Thank you for your kind words. We are so pleased to hear that your Father has received such high standards of care and support during his stay and that you have felt at ease with him in our care. Hopefully, you will go away from this feeling like your loved one received the best possible care.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sharon K (Daughter of Resident) published on 31 January 2025
Submitted via Postal Card •
Report
Reply from Maria Ricketts, Customer Care Adviser at Staplehurst Manor Care Home
Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make mum's stay as comfortable as possible.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Craig D (Son-in-law of Resident) published on 31 January 2025
Submitted via Website •
Report
Reply from Maria Ricketts, Customer Care Adviser at Staplehurst Manor Care Home
Thank you for your feedback. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L D (Niece of Resident) published on 23 January 2025
Submitted via Website •
Report
Reply from Maria Ricketts, Customer Care Adviser at Staplehurst Manor Care Home
Thank you for your lovely review. We hope Staplehurst Manor care home did everything possible to make the transition as easy as possible. Thank you for choosing Staplehurst Manor.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D L (Daughter of Resident) published on 13 January 2025
Submitted via Postal Card •
Report
Reply from Fran Donno, Customer Service Adviser at Staplehurst Manor Care Home
Thank you for leaving your kind words. We are so pleased to hear that you are impressed with the high standards of care provided, delicious meals, and fun activities provided at Staplehurst Manor Care Home. It is lovely to hear that your Mother is very happy and that you can feel at ease with her in our care. If there is anything we can do to make your Mother's stay even more comfortable, please do let us know.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from B G (Resident) published on 7 January 2025
Submitted via Postal Card •
Report
Reply from Maria Ricketts, Customer Care Adviser at Staplehurst Manor Care Home
We appreciate you taking the time to leave us your comments. We will discuss your feedback with the homes manager to help them continually improve their service. Please let us know if there is anything we can do to make your stay as comfortable as possible.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J H (Regular Volunteer) published on 24 December 2024
Submitted via Postal Card •
Report
Reply from David Mclean, Customer Service Adviser at Staplehurst Manor Care Home
Thank you for taking the time to leave your lovely review. We are glad the event went so well and feel like you "were treated royally". We will certainly pass your comments on to the manager.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S K (Daughter of Resident) published on 19 November 2024
Submitted via Postal Card •
Report
Reply from Maria Ricketts, Customer Care Adviser at Staplehurst Manor Care Home
Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R B (Daughter of Resident) published on 7 November 2024
Submitted via Website •
Report
Reply from Fran Donno, Customer Service Adviser at Staplehurst Manor Care Home
Thank you for your lovely review. We are glad to help you and your family through such a difficult time and it is great to hear that your dad is doing well. It is fantastic to hear that our staff were so supportive of your dad and your family. Hopefully, you will go away from this feeling like your loved one received the best possible care.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from H S (Husband of Resident) published on 29 October 2024
Submitted via Postal Card •
Report
Reply from Maria Ricketts, Customer Care Adviser at Staplehurst Manor Care Home
Thank you for your lovely review. We are very happy to hear you can feel at ease with your relative in our care. We hope to continue providing your loved one with the best possible care.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Christine R (Respite Resident) published on 29 October 2024
Submitted via Postal Card •
Report
Reply from Maria Ricketts, Customer Care Adviser at Staplehurst Manor Care Home
Thank you for your lovely review. We are glad to help you through your respite stay with us. Thank you for choosing Staplehurst Manor for your stay.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J P (Daughter of Resident) published on 27 September 2024
Submitted via Postal Card •
Report
Reply from Fran Donno, Customer Service Adviser at Staplehurst Manor Care Home
Thank you for your lovely words. It is wonderful to hear that your mother is happy and comfortable while staying with us at Staplehurst Manor Care Home. We are so pleased to hear that you can feel at ease, knowing that your mum is receiving high-quality care and that she is safe and happy. Please let us know if there is anything we can do to make your mother's stay as comfortable as possible.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M L (Resident) published on 17 September 2024
Submitted via Postal Card •
Report
Reply from Maria Ricketts, Customer Care Adviser at Staplehurst Manor Care Home
Thank you for your feedback. We are very happy to hear you can feel at ease in our care. Thank you for choosing Staplehurst Manor for your stay.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Emma N (Daughter of Resident) published on 22 August 2024
Submitted via Postal Card •
Report
Reply from Fran Donno, Customer Service Adviser at Staplehurst Manor Care Home
Thank you for your kind words. It is so wonderful to hear that your Mother has been looked after with high levels of care and support. It is lovely to hear that your Mother has felt at ease in our care and we hope Staplehurst Manor care home did everything possible to make the transition as easy as possible. Hopefully, you will go away from this feeling like your loved one received the best possible care.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from E J (Daughter of Resident) published on 14 August 2024
Submitted via Postal Card •
Report
Reply from Grace Langfield, Customer Service Adviser at Staplehurst Manor Care Home
Thank you for taking the time to leave your review. It is really wonderful to hear that your mum has been encouraged to come out of her shell and join in on the daily activities that our home provides. We hope to continue providing her with the best possible care.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Joy W (Wife of Resident) published on 22 July 2024
Submitted via Postal Card •
Report
Reply from Rosie Smith, Customer Advisor at Staplehurst Manor Care Home
Hello and thank you for taking the time to leave the staff at Staplehurst Manor such a lovely review. We are thrilled to hear that your husband received excellent care within the home and that you felt it had a "lovely community feel". We are so pleased that you were both able to enjoy your husband' stay with us. Thank you again and best wishes.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Denise C (Friend of Resident) published on 9 July 2024
Submitted via Postal Card •
Report
Reply from Maria Ricketts, Customer Care Adviser at Staplehurst Manor Care Home
Thank you for your feedback. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are looking forward to seeing you again.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from V W (Resident) published on 16 May 2024
Submitted via Postal Card •
Report
Reply from Fran Donno, Customer Service Adviser at Staplehurst Manor Care Home
Thank you for your kind words. We are overjoyed to hear that you are enjoying your stay at Staplehurst Manor Care Home. If there is anything we can do to make your stay as comfortable as possible, please do let us know.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.6 (9.606) out of 10 for Staplehurst Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 36 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.606 for Staplehurst Manor Care Home is calculated as follows: ( (267 Excellents x 5) + (131 Goods x 4) + (16 Satisfactorys x 3) ) ÷ 414 Ratings = 4.606
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Staplehurst Manor Care Home is based on 35 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 35 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 21 Apr 2017
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 17 Feb 2025
Ensuite room (toilet and basin) available offering nursing or residential care. The home has a homely feel, set within 27 acre beautiful gardens.
Loading
Loading events
Job Title: Chef Manager
Joined: 2004
I will have worked at Staplehurst Manor for 20 years this September. I started as a chef assistant, completed my level 3 apprenticeship and was promoted to chef manager, and I've not looked back since.
I work with the most amazing people who really, genuinely care about what they do and about the residents in our home. No day is the same and it feels like having a huge extended family here.
I live locally with my husband, daughter and our Labrador who we enjoy going on long walks. I am a huge Chelsea FC fan and I even got the chance to watch the 2012 Champions League final in Munich.
Job Title: Receptionist
Joined: 2020
I have been working as a receptionist at Staplehurst Manor for 4 years.
Working at Staplehurst Manor has allowed me to gain experience, knowledge and confidence in my work throughout the years. During my time here I've passed my Level 3 Business Administration apprenticeship and I'm currently working towards my Level 5 Leadership in Adult Care apprenticeship so I can become a qualified manager.
My favourite thing about working here is how friendly all our teams are, it really feels like a family to anybody that walks through the door.
Outside of work, I have a big passion for animals, and since moving in with my partner I've adopted 4 fur babies in the past 2 years.
Job Title: Senior Activity Coordinator
Joined: 2017
I started as a care assistant in 2017 and in 2018 I also took on the role of Senior Activity Coordinator. I've also got experience as an Engagement Champion, First Aider and Mental Health First Aider.
I take pride in looking after our residents and making sure they are enjoying the entertainment we always have going on in the home. We are always doing activities such as arts and crafts, embroidery, music and dancing.
I was born in Ecuador in South America and speak both English and Spanish. I've lived in Staplehurst for a few years now and enjoy going on walks around the area. I've recently taken up new hobbies of sewing and embroidery.
Job Title: Senior Care Assistant
Joined: 2023
I've been working for Bupa for just over a year now and have loved every second of it.
I have a master's Degree in Public Health from my University in Ghana and have worked with numerous international hospitals which led me to finding a new career path here with Bupa.
My favourite part of working at Staplehurst Manor is around the residents, they light up my every day and it's a privilege to care for them, as I am passionate about giving back to my community.
In my spare time, I enjoy sewing, reading and dancing.
Job Title: Senior Care Assistant
Joined: 2001
I started working for Staplehurst Manor 23 years ago as a Carer and became a Senior Care Assistant 5 years ago.
My favourite part of the job is to make the residents happy and see them smiling.
I have a large family who I enjoy spending time with and enjoy travelling with my Husband. Most recently we've bought a motorhome so we can go on adventures across the country with our dog, a cockapoo called Meg.
Job Title: Senior Care Assistant
Joined: 2023
I've been a Senior Care Assistant at Staplehurst Manor for 1 year and 3 months so far.
I am really passionate about healthcare and assisting our residents in their day-to-day lives, and I'm currently working towards being a qualified nurse.
Outside of work, I am married with 2 children and I like to spend my time listening to music and watching sports.
Job Title: Senior Care assistant
Joined: 2023
After working as a Nurse in Kuwait for a few years, I decided to make the move with my family to the UK and eventually began working at Staplehurst Manor at the start of 2023.
I really enjoy working as a team and being able to use this to deliver excellent care.
I live with my Husband and our 2 children whom I really enjoy spending time with. I live in Maidstone and enjoy cooking and gardening in my spare time.
Job Title: Carer
Joined: 2023
I joined Bupa in late 2023. I began working part-time alongside my studies and this is where my passion for caring began.
I really enjoy helping the residents with their daily tasks, getting to know them and working as a team with my colleagues.
In my day-to-day life, I enjoy travelling, watching films playing sports and exploring my local area of Gillingham.
Job Title: Care Assistant
Joined: 2023
I joined Bupa in January 2023 and in my short time as a care assistant, I've developed a real passion for working with the elderly.
I studied Health and Social care in college as well as doing my First Aid training so it's nice to put my work into practice and help take care of our residents.
I live locally in Staplehurst with my family and my favourite hobby is training in beauticians treatments, specifically lash extensions.
Job Title: Care Assistant
Joined: 2023
I joined Staplehurst Manor as a carer in the summer of 2023.
I originally come from an engineering background but a relative suggested I apply for a job here and I've not looked back since. My favourite part of the job is interacting with the residents and building up those relationships with their families.
I live locally to Staplehurst and in my spare time enjoy driving cars.
Job Title: Care Assistant
Joined: 2023
I started working at Staplehurst Manor in September 2023.
I have a background in international commerce and finance and I was also a studying Veterinary. My dream was always to help people so I decided to make the switch to being a healthcare professional where I now have aspirations of becoming a Doctor.
One of my favourite parts of being a carer is making sure our residents are comfortable and being able to make a difference in their lives.
In my own time, I enjoy music, singing and dancing as well as more logical-based hobbies like puzzles and even studying.
Job Title: Kitchen Assistant
Joined: 1999
I've worked for Bupa for over 25 years now. My current and main job is as a Kitchen Assistant however I've also worked as a Resident Hairdresser, in the Housekeeping and Kitchen departments too.
I love interacting with the residents and learning all about their lives and their past. I've got great work relationships and over the years I've made a lot of friends with my colleagues too.
I like to keep active and do all sorts such as aqua aerobics, gardening and going on walks with my dog. I enjoy spending time with my friends going out for meals and going on holidays too.
Job Title: Assistant Chef
Joined: 2021
I started working as an Assistant Chef for Staplehurst Manor in 2021 however I have previously worked for Bupa part-time whilst studying.
I enjoy the flexibility of my job so that when I am here I'm able to spend my time doing invaluable work giving the residents the highest quality service.
I got married to my wonderful wife last year and have a big passion for cars. I enjoy going to car shows and driving as well as making music and singing.
Job Title: Housekeeping
Joined: 2020
I joined the team at Staplehurst Manor in 2020.
I had previously worked in Nuffield and had experience working in care homes before I made the switch to Bupa.
I took to Staplehurst Manor because the residents and staff have great relationships and I enjoy being a part of making them happy.
I love spending time with my friends and I'm also married with one son. My favourite hobby is cooking and I even grow my own plants and vegetables.
Job Title: Home Manager
Joined: 2000
I have worked in Staplehurst Manor since 2017, and I began my career with Bupa in 2000. I started as a carer and progressed through different roles.
My previous job roles include carer, senior carer, team leader, deputy unit manager, unit manager and home manager.
My career in the sector began as an Auxiliary Nurse in a hospital. I was in this role for 3 years and left to start a family. When my youngest child turned 9, returned to work as a carer in a Bupa Care Home.
I was one of the first carers to complete their NVQ as they were introduced right as I began my role as a carer, and it gave me the opportunity to travel around other Bupa Care Homes as an NVQ assessor which was a great experience.
I always go home feeling proud that I have provided a service that makes someone feel safe and happier.
When I began to work at Staplehurst Manor, I fell in love with the area and the countryside so I decided to move close to the home where I now live with my family.
Job Title: Home Manager
Joined: 2000
I have worked in Staplehurst Manor since 2017, and I began my career with Bupa in 2000. I started as a carer and progressed through different roles.
My previous job roles include carer, senior carer, team leader, deputy unit manager, unit manager and home manager.
My career in the sector began as an Auxiliary Nurse in a hospital. I was in this role for 3 years and left to start a family. When my youngest child turned 9, returned to work as a carer in a Bupa Care Home.
I was one of the first carers to complete their NVQ as they were introduced right as I began my role as a carer, and it gave me the opportunity to travel around other Bupa Care Homes as an NVQ assessor which was a great experience.
I always go home feeling proud that I have provided a service that makes someone feel safe and happier.
When I began to work at Staplehurst Manor, I fell in love with the area and the countryside so I decided to move close to the home where I now live with my family.