Staplehurst Manor Care Home

Frittenden Road, Staplehurst, Tonbridge TN12 0DG
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9.6 105 Reviews
  • Staplehurst Manor Care Home, Tonbridge
Staplehurst Manor is a beautiful home, which welcomes anyone in need of nursing or residential care, including those living with Parkinson’s. Nurses are on duty at all times for residents in need of nursing care, which is particularly helpful if their condition requires regular medical attention.

They're in a picturesque spot between the High Wield and the Kent Downs, both areas of outstanding natural beauty and surrounded by open fields and woodland, but Staplehurst village is just a mile away. There you’ll find shops, pubs, churches and a library.

The house is beautifully decorated and furnished, with high ceilings and lots of natural light. There are lovely arched windows, parquet floors, stained glass and a sweeping staircase.

There are lots of places to relax here. Residents can have a little pampering in the salon, settle down quietly with a book, or catch up with a loved one over coffee and cake in one of the lounges. Outside, they can enjoy very large grounds, where there’s a courtyard garden with a pretty fishpond and terrace. There’s also a wildlife pond, and peaceful woodland walks for those who are able.

This is a warm and friendly community, not only for residents but for their friends and family, too. The activity coordinator makes sure there’s something for everyone, including those who are less mobile.

They prepare delicious meals which residents can enjoy in their beautiful, spacious dining room or in the comfort of their own room. There are plenty of favourites on their menu, with themed meals for special occasions.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK Staplehurst Manor Care Home'

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Care Provided by Staplehurst Manor Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Julie Taylor (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (30)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Staplehurst Manor Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Staplehurst Manor Care Home Reviews (105)

Total of 105, showing 41-60
9.6

Staplehurst Manor Care Home has a Review Score of 9.6 (9.606) out of 10, based on 36 reviews in the last 2 years. Over all time Staplehurst Manor Care Home has 105 reviews.

Overall Experience

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Date Published

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Review from Gill F (Daughter of Resident) published on 7 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Warm, friendly environment with plenty going on.

Reply from Grace Langfield, Customer Service Adviser at Staplehurst Manor Care Home

Thank you for your feedback. We hope to continue providing your loved one with the best care possible.


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Review from F L (Resident) published on 20 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only been here four weeks, but have been looked after very well.

Reply from Rebecca Kellegher, Customer Service Adviser at Staplehurst Manor Care Home

Thank you for taking the time to leave us your review. We are happy to hear you are been looked after well, and if there is anything more we can do to make your stay comfortable, please do let us know.


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Review from Ken M (Resident) published on 20 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Been here about four weeks, and all staff, i.e. management, nurses, laundry staff, and cleaners, are all amazing.
Very friendly and has a great sense of humour.
Must mention the chef, a fantastic feller, and again, a great sense of humour and always has time for me and have a chat, which was lovely.
Food is great.

Reply from Rebecca Kellegher, Customer Service Adviser at Staplehurst Manor Care Home

Thank you for your lovely review. We are pleased to hear how happy you are at Staplehurst Manor care home and that the staff are friendly and have a great sense of humour. If there is anything more we can do to make your stay comfortable, please do not hesitate to contact us.


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Review from Joan S (Respite Resident) published on 19 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I hope I am not too late with this review but I have taken this long to settle myself into a decent routine etc!
My stay at Staplehurst Manor Care Home was exactly the respite I needed after my operation on the 17th of August. I found it very difficult to remember the names of people but everybody
was very kind and considerate.
One very minor complaint was with the agency nurses who ended every sentence with 'darling'!

Reply from David Mclean, Customer Service Adviser at Staplehurst Manor Care Home

Thank you for your kind words. We hope Staplehurst Manor Care Home did everything possible to make the transition as easy as possible. Hopefully you will go away from this feeling like your loved one received the best possible care and thank you for choosing Staplehurst Manor for your stay.


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Review from Y W (Respite Resident) published on 19 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay has been very pleasant.
All staff are very friendly and efficient.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Staplehurst Manor Care Home

Thank you for your comments. We are glad that you found your stay pleasant. Thank you for choosing Staplehurst Manor for your care.


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Review from Daphne B (Respite Resident) published on 26 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have spent a week in Staplehursy Manor to ascertain if it would suit my needs to take up residence permanently. I have enjoyed my stay here and have found all the staff very helpful.

Reply from Amanda Barnes, Customer Service Adviser at Staplehurst Manor Care Home

We appreciate you taking the time to leave us your comments. It is nice to hear that you have enjoyed your stay with us and found our staff helpful. Thank you for choosing Staplehurst Manor for your stay.


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Review from L D (Daughter-in-law of Resident) published on 7 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law has only been in the care home for a couple of weeks. She has improved in every way since she has been there. They have managed to keep her bedsore free. They document and turn her often. As of now, I only have praise for the home.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Staplehurst Manor Care Home

Thank you for taking the time to write your review. We are happy that your mother-in-law has improved in our care at Staplehurst Manor. Thank you again for your feedback.


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Review from S D (Son of Resident) published on 7 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum seems to be very happy here, gets on well with staff etc.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Staplehurst Manor Care Home

Thank you for taking the time to leave us a review.


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Review from Janet D (Resident) published on 4 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home at this moment being refurbished and some repairs which are needed. Food is the main reason of concern; the main/chief chef is on maternity leave, and the second chef is from abroad and poor - the agency is unreliable. From your control ingredients, but allow personable choices and abilities.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Staplehurst Manor Care Home

Thank you for your feedback. We are saddened to hear that you feel unhappy with the food provided. I will certainly pass your comments on to the manager.


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Review from B D (Resident) published on 2 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here. The staff are excellent and many activities available.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Staplehurst Manor Care Home

Thank you for taking the time to leave your review. We are glad to hear you are happy in our care.


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Review from Sheila A (Resident) published on 12 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here for over five years now; it's like home from home. Food is tops, cleanliness tops and friendly.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Staplehurst Manor Care Home

Thank you for your lovely review. We are glad to hear you feel like it is "home from home". Thank you for choosing Staplehurst Manor.


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Review from J E (Resident) published on 12 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good food, clean sheets - comfortable bedroom, although no plug in the basin. I am sometimes aware of being short of staff. The carers work extremely hard but are just not quite enough. This is a very big building, so they have to cover a large area in the course of their work. The grounds are lovely.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Staplehurst Manor Care Home

Thank you for your feedback. I will certainly pass your comments on to the manager.


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Review from June W (Resident) published on 11 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've enjoyed my stay here. Food very good, staff very good, most friendly. I would happily come back if needs be.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Staplehurst Manor Care Home

Thank you, we are glad to hear you enjoyed your stay with us at Staplehurst Manor. Please just let us know if you need us again in future.


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Review from Jean H (Resident) published on 2 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone did as much as possible to be happy and comfortable.

Reply from Amanda Barnes, Customer Service Adviser at Staplehurst Manor Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you feel the care home did everything to make you feel as comfortable and happy as possible. Thank you for choosing Staplehurst Manor for your stay.


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Review from A F (Son of Resident) published on 11 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst my parents will take some time to settle, they consider themselves fortunate to be staying at Staplehurst Manor with its lovely surroundings. The staff are friendly, helpful and attentive, and my parents are especially enjoying the food. I think that they will be happy here.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Staplehurst Manor Care Home

Thank you for your lovely review. We are glad to hear that your parents are enjoying the food that our chef prepares. If there is anything more we can do to help them settle quickly, please, let us know.


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Review from M B (Resident) published on 29 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Forever good experience.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Staplehurst Manor Care Home

Thank you for taking the time to write us your review. We are happy to hear you have had a good experience with us.


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Review from S H (Daughter of Resident) published on 21 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers at Staplehurst are very helpful. My mother is very well looked after. There are various activities that the residents can join in.

Reply from Amanda Barnes, Customer Service Adviser at Staplehurst Manor Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your Mother in our care. Please let us know if there is anything we can do to make your Mothers stay as comfortable as possible.


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Review from Carla N (Daughter of Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always so professional. Very polite and helpful. You only ever need to ask a question once, and you get the answer.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Staplehurst Manor Care Home

Thank you for your kind words. It is always so nice to hear words like professional and kind used to describe our staff. Thank you again.


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Review from Carrie B (Daughter of Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience of Staplehurst Manor is excellent. The staff are caring, professional and lovely to our mum. There are lots of activities and staff take part with the residents. It has been very reassuring to have Mum in Staplehurst Manor, and she is happy, safe and healthy. We are very grateful to all
the staff for making this an easy experience for our family.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Staplehurst Manor Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your Mum in our care knowing that she is being kept safe and well looked after.


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Review from Susan P (Respite Resident) published on 10 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A pleasant stay with lovely staff and food!

Reply from Amanda Barnes, Customer Service Adviser at Staplehurst Manor Care Home

We appreciate you taking the time to leave us your comments. We are happy to hear that you had a lovely stay with us.


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Current Review Score: 9.6 (9.606)

Overview of Review Score

The Review Score of 9.6 (9.606) out of 10 for Staplehurst Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.606 for Staplehurst Manor Care Home is calculated as follows: ( (267 Excellents x 5) + (131 Goods x 4) + (16 Satisfactorys x 3) ) ÷ 414 Ratings = 4.606

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Staplehurst Manor Care Home is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Apr 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 17 Feb 2025

Ensuite room (toilet and basin) available offering nursing or residential care. The home has a homely feel, set within 27 acre beautiful gardens.


Awards / Recognitions (0)

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Meet the Team (16)

Amy

Amy Smith

Job Title: Chef Manager

Joined: 2004

I will have worked at Staplehurst Manor for 20 years this September. I started as a chef assistant, completed my level 3 apprenticeship and was promoted to chef manager, and I've not looked back since.


I work with the most amazing people who really, genuinely care about what they do and about the residents in our home. No day is the same and it feels like having a huge extended family here.


I live locally with my husband, daughter and our Labrador who we enjoy going on long walks. I am a huge Chelsea FC fan and I even got the chance to watch the 2012 Champions League final in Munich.


Broxi

Broxi Evans

Job Title: Receptionist

Joined: 2020

I have been working as a receptionist at Staplehurst Manor for 4 years.


Working at Staplehurst Manor has allowed me to gain experience, knowledge and confidence in my work throughout the years. During my time here I've passed my Level 3 Business Administration apprenticeship and I'm currently working towards my Level 5 Leadership in Adult Care apprenticeship so I can become a qualified manager.


My favourite thing about working here is how friendly all our teams are, it really feels like a family to anybody that walks through the door.


Outside of work, I have a big passion for animals, and since moving in with my partner I've adopted 4 fur babies in the past 2 years.


Martha

Martha Isted

Job Title: Senior Activity Coordinator

Joined: 2017

I started as a care assistant in 2017 and in 2018 I also took on the role of Senior Activity Coordinator. I've also got experience as an Engagement Champion, First Aider and Mental Health First Aider.


I take pride in looking after our residents and making sure they are enjoying the entertainment we always have going on in the home. We are always doing activities such as arts and crafts, embroidery, music and dancing.


I was born in Ecuador in South America and speak both English and Spanish. I've lived in Staplehurst for a few years now and enjoy going on walks around the area. I've recently taken up new hobbies of sewing and embroidery.


Suzy

Suzy Suka

Job Title: Senior Care Assistant

Joined: 2023

I've been working for Bupa for just over a year now and have loved every second of it.


I have a master's Degree in Public Health from my University in Ghana and have worked with numerous international hospitals which led me to finding a new career path here with Bupa.


My favourite part of working at Staplehurst Manor is around the residents, they light up my every day and it's a privilege to care for them, as I am passionate about giving back to my community.


In my spare time, I enjoy sewing, reading and dancing.


Susan

Susan Pope

Job Title: Senior Care Assistant

Joined: 2001

I started working for Staplehurst Manor 23 years ago as a Carer and became a Senior Care Assistant 5 years ago.


My favourite part of the job is to make the residents happy and see them smiling.


I have a large family who I enjoy spending time with and enjoy travelling with my Husband. Most recently we've bought a motorhome so we can go on adventures across the country with our dog, a cockapoo called Meg.


Mareenamol

Mareenamol Thampi

Job Title: Senior Care Assistant

Joined: 2023

I've been a Senior Care Assistant at Staplehurst Manor for 1 year and 3 months so far.


I am really passionate about healthcare and assisting our residents in their day-to-day lives, and I'm currently working towards being a qualified nurse.


Outside of work, I am married with 2 children and I like to spend my time listening to music and watching sports.


Remya

Remya Kuriakose

Job Title: Senior Care assistant

Joined: 2023

After working as a Nurse in Kuwait for a few years, I decided to make the move with my family to the UK and eventually began working at Staplehurst Manor at the start of 2023.


I really enjoy working as a team and being able to use this to deliver excellent care.


I live with my Husband and our 2 children whom I really enjoy spending time with. I live in Maidstone and enjoy cooking and gardening in my spare time.


Ash

Ash Moochingal

Job Title: Carer

Joined: 2023

I joined Bupa in late 2023. I began working part-time alongside my studies and this is where my passion for caring began.


I really enjoy helping the residents with their daily tasks, getting to know them and working as a team with my colleagues.


In my day-to-day life, I enjoy travelling, watching films playing sports and exploring my local area of Gillingham.


Lana

Lana Russell

Job Title: Care Assistant

Joined: 2023

I joined Bupa in January 2023 and in my short time as a care assistant, I've developed a real passion for working with the elderly.


I studied Health and Social care in college as well as doing my First Aid training so it's nice to put my work into practice and help take care of our residents.


I live locally in Staplehurst with my family and my favourite hobby is training in beauticians treatments, specifically lash extensions.


Christin

Christin Renjith

Job Title: Care Assistant

Joined: 2023

I joined Staplehurst Manor as a carer in the summer of 2023.


I originally come from an engineering background but a relative suggested I apply for a job here and I've not looked back since. My favourite part of the job is interacting with the residents and building up those relationships with their families.


I live locally to Staplehurst and in my spare time enjoy driving cars.


Maria

Maria Leal Braga

Job Title: Care Assistant

Joined: 2023

I started working at Staplehurst Manor in September 2023.


I have a background in international commerce and finance and I was also a studying Veterinary. My dream was always to help people so I decided to make the switch to being a healthcare professional where I now have aspirations of becoming a Doctor.


One of my favourite parts of being a carer is making sure our residents are comfortable and being able to make a difference in their lives.


In my own time, I enjoy music, singing and dancing as well as more logical-based hobbies like puzzles and even studying.


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Elaine Fagg

Job Title: Kitchen Assistant

Joined: 1999

I've worked for Bupa for over 25 years now. My current and main job is as a Kitchen Assistant however I've also worked as a Resident Hairdresser, in the Housekeeping and Kitchen departments too.


I love interacting with the residents and learning all about their lives and their past. I've got great work relationships and over the years I've made a lot of friends with my colleagues too.


I like to keep active and do all sorts such as aqua aerobics, gardening and going on walks with my dog. I enjoy spending time with my friends going out for meals and going on holidays too.


Sharon

Sharon Rabbani

Job Title: Assistant Chef

Joined: 2021

I started working as an Assistant Chef for Staplehurst Manor in 2021 however I have previously worked for Bupa part-time whilst studying.


I enjoy the flexibility of my job so that when I am here I'm able to spend my time doing invaluable work giving the residents the highest quality service.


I got married to my wonderful wife last year and have a big passion for cars. I enjoy going to car shows and driving as well as making music and singing.


Wongduang

Wongduang Maharaksit

Job Title: Housekeeping

Joined: 2020

I joined the team at Staplehurst Manor in 2020.


I had previously worked in Nuffield and had experience working in care homes before I made the switch to Bupa.


I took to Staplehurst Manor because the residents and staff have great relationships and I enjoy being a part of making them happy.


I love spending time with my friends and I'm also married with one son. My favourite hobby is cooking and I even grow my own plants and vegetables.


Julie

Julie Taylor

Job Title: Home Manager

Joined: 2000

I have worked in Staplehurst Manor since 2017, and I began my career with Bupa in 2000. I started as a carer and progressed through different roles.


My previous job roles include carer, senior carer, team leader, deputy unit manager, unit manager and home manager.


My career in the sector began as an Auxiliary Nurse in a hospital. I was in this role for 3 years and left to start a family. When my youngest child turned 9, returned to work as a carer in a Bupa Care Home.


I was one of the first carers to complete their NVQ as they were introduced right as I began my role as a carer, and it gave me the opportunity to travel around other Bupa Care Homes as an NVQ assessor which was a great experience.


I always go home feeling proud that I have provided a service that makes someone feel safe and happier.


When I began to work at Staplehurst Manor, I fell in love with the area and the countryside so I decided to move close to the home where I now live with my family.


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Julie Taylor

Job Title: Home Manager

Joined: 2000

I have worked in Staplehurst Manor since 2017, and I began my career with Bupa in 2000. I started as a carer and progressed through different roles.


My previous job roles include carer, senior carer, team leader, deputy unit manager, unit manager and home manager.


My career in the sector began as an Auxiliary Nurse in a hospital. I was in this role for 3 years and left to start a family. When my youngest child turned 9, returned to work as a carer in a Bupa Care Home.


I was one of the first carers to complete their NVQ as they were introduced right as I began my role as a carer, and it gave me the opportunity to travel around other Bupa Care Homes as an NVQ assessor which was a great experience.


I always go home feeling proud that I have provided a service that makes someone feel safe and happier.


When I began to work at Staplehurst Manor, I fell in love with the area and the countryside so I decided to move close to the home where I now live with my family.