Staplehurst Manor Care Home

Frittenden Road, Staplehurst, Tonbridge TN12 0DG
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9.6 105 Reviews
  • Staplehurst Manor Care Home, Tonbridge
Staplehurst Manor is a beautiful home, which welcomes anyone in need of nursing or residential care, including those living with Parkinson’s. Nurses are on duty at all times for residents in need of nursing care, which is particularly helpful if their condition requires regular medical attention.

They're in a picturesque spot between the High Wield and the Kent Downs, both areas of outstanding natural beauty and surrounded by open fields and woodland, but Staplehurst village is just a mile away. There you’ll find shops, pubs, churches and a library.

The house is beautifully decorated and furnished, with high ceilings and lots of natural light. There are lovely arched windows, parquet floors, stained glass and a sweeping staircase.

There are lots of places to relax here. Residents can have a little pampering in the salon, settle down quietly with a book, or catch up with a loved one over coffee and cake in one of the lounges. Outside, they can enjoy very large grounds, where there’s a courtyard garden with a pretty fishpond and terrace. There’s also a wildlife pond, and peaceful woodland walks for those who are able.

This is a warm and friendly community, not only for residents but for their friends and family, too. The activity coordinator makes sure there’s something for everyone, including those who are less mobile.

They prepare delicious meals which residents can enjoy in their beautiful, spacious dining room or in the comfort of their own room. There are plenty of favourites on their menu, with themed meals for special occasions.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK Staplehurst Manor Care Home'

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Care Provided by Staplehurst Manor Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Julie Taylor (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (30)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Staplehurst Manor Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Staplehurst Manor Care Home Reviews (105)

Total of 105, showing 61-80
9.6

Staplehurst Manor Care Home has a Review Score of 9.6 (9.606) out of 10, based on 36 reviews in the last 2 years. Over all time Staplehurst Manor Care Home has 105 reviews.

Overall Experience

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Review from S A (Resident) published on 10 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here.
We are well looked after.
Food is good.
Staff are brilliant.
Cleanliness it tops.

Reply from Amanda Barnes, Customer Service Adviser at Staplehurst Manor Care Home

Thank you for your kind words. We are glad to hear you are happy in our care.


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Review from Myra A (Resident) published on 10 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Found the staff very caring and helpful, but some afternoons there doesn't seem to be any staff available to take wheelchair patient to toilet etc, leading to some uncomfortable moments. On a personal level, I've only had this occurrence once in three months stay here, so realise how hard the staff
work for our comfort.

Reply from Amanda Barnes, Customer Service Adviser at Staplehurst Manor Care Home

We appreciate you taking the time to leave us your comments. It's great to hear you felt the staff were caring and helpful and worked hard to make our residents comfortable.


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Review from Kevin S (Resident) published on 1 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I spent 12 days recovering at Staplehurst Mannor after knee surgery. My room was very comfortable and well equipped, the food was excellent, and I was looked after brilliantly. A big thank you to all who work there.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Staplehurst Manor Care Home

Thank you for sharing your lovely experience at Staplehurst Manor with us; we really appreciate your kind comments.


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Review from E H (Relative of Resident) published on 25 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful staff, caring and compassionate. The food and facilities are excellent. A wonderful experience to stay in Staplehurst Manor until end of life.

Reply from Melanie Cope, Customer Service Adviser at Staplehurst Manor Care Home

Thank you for your lovely review; we really appreciate you taking the time to leave us your comments.


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Review from Julie A (Daughter of Resident) published on 17 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum has there is second to none. Considering she shouldn't even be there, having no savings or property, was sent there because of negligence in hospital. She's so lucky they wouldn't let her go. Knowing many of the staff personally, prior to her going, means I know she's safe in the best
hands. I'm disabled myself, I couldn't care for her enough, couldn't physically manage her. What they all do for her is astounding. I think she's the most content she's ever been in her life, she's safe, loved and respected.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Staplehurst Manor Care Home

Thank you for your kind words. We are so happy to hear you feel your Mum is being well looked after by our team and that she is so happy. We look forward to being able to continue providing her with the best possible care.


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Review from Monica A (Daughter of Resident) published on 4 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have nothing but praise for the kindness and loving care shown by all the staff to my mother during the 5 years she was at Staplehurst Manor. We would not hesitate to recommend them.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Staplehurst Manor Care Home

We really appreciate you taking the time to leave us such lovely comments. Thank you for your kind words.


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Review from T P (Son of Resident) published on 10 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Following a brief period on the hospital, Dad was welcomed into the care home. The nursing care has been excellent in treating his injury and doctors have been arranged as required.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Staplehurst Manor Care Home

Thank you for trusting us with your father's care. Please let us know if there is anything else we can do for you or your family.


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Review from Janet S (Daughter of Resident) published on 2 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This review will be the last I write. My mother died on the 28th of September. During the time before her death, I witnessed the care and attention the staff gave my mother as she deteriorated. I am grateful to them, a lovely bunch of people dedicated to the care of their residents until the inevitable
end. I shall miss their friendship.

Reply from Stephen Rondel, Customer Advisor on behalf of the team at Staplehurst Manor Care Home

We really appreciate you taking the time to leave us such lovely comments. We are very sorry about your loss. Thank you for trusting us with your mum's care.


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Review from D C (Niece of Resident) published on 4 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home sends us weekly update letters which allows me to know my aunt is keeping well also photo's of her doing activities, skype calls. I can't thank the home enough for all they do and care given is wonderful. My aunt always tells me how lucky she is finding Staplehurst Manor. Bupa has a very well
managed home to be proud of.

Reply from Stephen Rondel, Customer Adviser at Staplehurst Manor Care Home

Thank you for your feedback. We are glad to help you and your family through such a difficult time.


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Review from R T (Resident) published on 28 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very positive all round.

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Review from R N (Resident) published on 28 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find this home perfectly satisfactory.

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Review from R A (Resident) assisted by family/friend published on 24 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff, all very caring. Food is five star.
During Coronavirus, I cannot praise everyone enough for how they are looking after the residents.
They are really special people.

Reply from Emily Wilson, Customer Services Adviser at Staplehurst Manor Care Home

Thank you for your really kind words about Staplehurst Manor Care Home. We appreciate you giving lovely feedback about the care they are providing. We are very happy to hear you are satisfied with the quality of our care.


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Review from F P (Daughter of Resident) published on 14 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care my mother received in Staplehurst for the last three years has been excellent. She has been unwell several times with chest infections and each time has recovered under their care. She has now reached 100 during lockdown period and whilst we as a family have not been able to visit, we have
talked and smiled at her through the window of her room.

Reply from Greta Narbutaityte, Customer Adviser at Staplehurst Manor Care Home

Congratulations to your mother on her 100th birthday! We are very happy to hear you can feel at ease with her in our care.


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Review from S M (Resident) published on 4 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been in this care home for about four years and have been looked after wonderfully well all the time I have been here.

Reply from Greta Narbutaityte, Customer Adviser at Staplehurst Manor Care Home

Thank you for the lovely comments; we really appreciate your feedback.


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Review from Michael F (Regular Volunteer) published on 2 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following my late wife's stay here, I have been very impressed by the level of care provided.
The entire staff are very caring, cheerful and helpful.

Reply from Greta Narbutaityte, Customer Adviser at Staplehurst Manor Care Home

Thank you for the lovely comments. We are very happy to hear you are satisfied with the level of our care.


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Review from M H (Respite Resident) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The instant one walks through the door is to realise this home is different. The atmosphere is at once welcoming and friendly, but also happy. Staff are happy and most competent; they are there for you. I have seen many touching instances of compassionate care with older clients. Very comfortable as
well as being a beautiful house and lovely gardens. This has been my 'holiday' - money well spent. Thank you ladies.

Reply from Greta Narbutaityte, Customer Adviser at Staplehurst Manor Care Home

Thank you for your kind words. We are very happy to hear such lovely feedback.


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Review from Catherine J (Daughter-in-law of Resident) published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law has been in Staplehurst Manor for over 4 years and she continues to be well cared for, always looking smart, often with her nails painted. The activities organisers do a great job with a range of daily activities which have really helped to lift her mood and keep her stimulated.

Reply from Greta Narbutaityte, Customer Adviser at Staplehurst Manor Care Home

Thank you for trusting us with your mother in law's care. We are very happy to hear you can feel at ease with Staplehurst Manor looking after her.


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Review from Val H (Daughter of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum stayed at Staplehurst when she needed extra support and could no longer manage at home. Mum was a little apprehensive about moving to a care home but the staff at Staplehurst made her so welcome. She was reassured and they did their best to cater to her needs. Staplehurst Manor is a lovely country
house type home and together with the excellent staff (from management to everyone) make this a lovely, happy, safe, friendly place to spend your final days.

Reply from Greta Narbutaityte, Customer Adviser at Staplehurst Manor Care Home

Thank you for your kind words. We are vey happy to hear your mother could feel like a part of our Staplehurst family. Thank you for trusting us with her care.


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Review from Tony G (Son of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There are staff on hand at all times. The attention from the staff is first class.

Reply from Greta Narbutaityte, Customer Adviser at Staplehurst Manor Care Home

Thank you for your praise. We are happy to hear you can feel at ease with your loved one in our care.


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Review from L W (Daughter of Resident) published on 18 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Great property, well maintained, homely environment. Caring staff, varied activities, small home enabling friendly and supportive care.

Reply from Greta Narbutaityte, Customer Adviser at Staplehurst Manor Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments of our home. We will certainly share your feedback with the home's manager. The Bupa Customer Care Team


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Current Review Score: 9.6 (9.606)

Overview of Review Score

The Review Score of 9.6 (9.606) out of 10 for Staplehurst Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.606 for Staplehurst Manor Care Home is calculated as follows: ( (267 Excellents x 5) + (131 Goods x 4) + (16 Satisfactorys x 3) ) ÷ 414 Ratings = 4.606

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Staplehurst Manor Care Home is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Apr 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 17 Feb 2025

Ensuite room (toilet and basin) available offering nursing or residential care. The home has a homely feel, set within 27 acre beautiful gardens.


Awards / Recognitions (0)

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Meet the Team (16)

Amy

Amy Smith

Job Title: Chef Manager

Joined: 2004

I will have worked at Staplehurst Manor for 20 years this September. I started as a chef assistant, completed my level 3 apprenticeship and was promoted to chef manager, and I've not looked back since.


I work with the most amazing people who really, genuinely care about what they do and about the residents in our home. No day is the same and it feels like having a huge extended family here.


I live locally with my husband, daughter and our Labrador who we enjoy going on long walks. I am a huge Chelsea FC fan and I even got the chance to watch the 2012 Champions League final in Munich.


Broxi

Broxi Evans

Job Title: Receptionist

Joined: 2020

I have been working as a receptionist at Staplehurst Manor for 4 years.


Working at Staplehurst Manor has allowed me to gain experience, knowledge and confidence in my work throughout the years. During my time here I've passed my Level 3 Business Administration apprenticeship and I'm currently working towards my Level 5 Leadership in Adult Care apprenticeship so I can become a qualified manager.


My favourite thing about working here is how friendly all our teams are, it really feels like a family to anybody that walks through the door.


Outside of work, I have a big passion for animals, and since moving in with my partner I've adopted 4 fur babies in the past 2 years.


Martha

Martha Isted

Job Title: Senior Activity Coordinator

Joined: 2017

I started as a care assistant in 2017 and in 2018 I also took on the role of Senior Activity Coordinator. I've also got experience as an Engagement Champion, First Aider and Mental Health First Aider.


I take pride in looking after our residents and making sure they are enjoying the entertainment we always have going on in the home. We are always doing activities such as arts and crafts, embroidery, music and dancing.


I was born in Ecuador in South America and speak both English and Spanish. I've lived in Staplehurst for a few years now and enjoy going on walks around the area. I've recently taken up new hobbies of sewing and embroidery.


Suzy

Suzy Suka

Job Title: Senior Care Assistant

Joined: 2023

I've been working for Bupa for just over a year now and have loved every second of it.


I have a master's Degree in Public Health from my University in Ghana and have worked with numerous international hospitals which led me to finding a new career path here with Bupa.


My favourite part of working at Staplehurst Manor is around the residents, they light up my every day and it's a privilege to care for them, as I am passionate about giving back to my community.


In my spare time, I enjoy sewing, reading and dancing.


Susan

Susan Pope

Job Title: Senior Care Assistant

Joined: 2001

I started working for Staplehurst Manor 23 years ago as a Carer and became a Senior Care Assistant 5 years ago.


My favourite part of the job is to make the residents happy and see them smiling.


I have a large family who I enjoy spending time with and enjoy travelling with my Husband. Most recently we've bought a motorhome so we can go on adventures across the country with our dog, a cockapoo called Meg.


Mareenamol

Mareenamol Thampi

Job Title: Senior Care Assistant

Joined: 2023

I've been a Senior Care Assistant at Staplehurst Manor for 1 year and 3 months so far.


I am really passionate about healthcare and assisting our residents in their day-to-day lives, and I'm currently working towards being a qualified nurse.


Outside of work, I am married with 2 children and I like to spend my time listening to music and watching sports.


Remya

Remya Kuriakose

Job Title: Senior Care assistant

Joined: 2023

After working as a Nurse in Kuwait for a few years, I decided to make the move with my family to the UK and eventually began working at Staplehurst Manor at the start of 2023.


I really enjoy working as a team and being able to use this to deliver excellent care.


I live with my Husband and our 2 children whom I really enjoy spending time with. I live in Maidstone and enjoy cooking and gardening in my spare time.


Ash

Ash Moochingal

Job Title: Carer

Joined: 2023

I joined Bupa in late 2023. I began working part-time alongside my studies and this is where my passion for caring began.


I really enjoy helping the residents with their daily tasks, getting to know them and working as a team with my colleagues.


In my day-to-day life, I enjoy travelling, watching films playing sports and exploring my local area of Gillingham.


Lana

Lana Russell

Job Title: Care Assistant

Joined: 2023

I joined Bupa in January 2023 and in my short time as a care assistant, I've developed a real passion for working with the elderly.


I studied Health and Social care in college as well as doing my First Aid training so it's nice to put my work into practice and help take care of our residents.


I live locally in Staplehurst with my family and my favourite hobby is training in beauticians treatments, specifically lash extensions.


Christin

Christin Renjith

Job Title: Care Assistant

Joined: 2023

I joined Staplehurst Manor as a carer in the summer of 2023.


I originally come from an engineering background but a relative suggested I apply for a job here and I've not looked back since. My favourite part of the job is interacting with the residents and building up those relationships with their families.


I live locally to Staplehurst and in my spare time enjoy driving cars.


Maria

Maria Leal Braga

Job Title: Care Assistant

Joined: 2023

I started working at Staplehurst Manor in September 2023.


I have a background in international commerce and finance and I was also a studying Veterinary. My dream was always to help people so I decided to make the switch to being a healthcare professional where I now have aspirations of becoming a Doctor.


One of my favourite parts of being a carer is making sure our residents are comfortable and being able to make a difference in their lives.


In my own time, I enjoy music, singing and dancing as well as more logical-based hobbies like puzzles and even studying.


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Elaine Fagg

Job Title: Kitchen Assistant

Joined: 1999

I've worked for Bupa for over 25 years now. My current and main job is as a Kitchen Assistant however I've also worked as a Resident Hairdresser, in the Housekeeping and Kitchen departments too.


I love interacting with the residents and learning all about their lives and their past. I've got great work relationships and over the years I've made a lot of friends with my colleagues too.


I like to keep active and do all sorts such as aqua aerobics, gardening and going on walks with my dog. I enjoy spending time with my friends going out for meals and going on holidays too.


Sharon

Sharon Rabbani

Job Title: Assistant Chef

Joined: 2021

I started working as an Assistant Chef for Staplehurst Manor in 2021 however I have previously worked for Bupa part-time whilst studying.


I enjoy the flexibility of my job so that when I am here I'm able to spend my time doing invaluable work giving the residents the highest quality service.


I got married to my wonderful wife last year and have a big passion for cars. I enjoy going to car shows and driving as well as making music and singing.


Wongduang

Wongduang Maharaksit

Job Title: Housekeeping

Joined: 2020

I joined the team at Staplehurst Manor in 2020.


I had previously worked in Nuffield and had experience working in care homes before I made the switch to Bupa.


I took to Staplehurst Manor because the residents and staff have great relationships and I enjoy being a part of making them happy.


I love spending time with my friends and I'm also married with one son. My favourite hobby is cooking and I even grow my own plants and vegetables.


Julie

Julie Taylor

Job Title: Home Manager

Joined: 2000

I have worked in Staplehurst Manor since 2017, and I began my career with Bupa in 2000. I started as a carer and progressed through different roles.


My previous job roles include carer, senior carer, team leader, deputy unit manager, unit manager and home manager.


My career in the sector began as an Auxiliary Nurse in a hospital. I was in this role for 3 years and left to start a family. When my youngest child turned 9, returned to work as a carer in a Bupa Care Home.


I was one of the first carers to complete their NVQ as they were introduced right as I began my role as a carer, and it gave me the opportunity to travel around other Bupa Care Homes as an NVQ assessor which was a great experience.


I always go home feeling proud that I have provided a service that makes someone feel safe and happier.


When I began to work at Staplehurst Manor, I fell in love with the area and the countryside so I decided to move close to the home where I now live with my family.


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Julie Taylor

Job Title: Home Manager

Joined: 2000

I have worked in Staplehurst Manor since 2017, and I began my career with Bupa in 2000. I started as a carer and progressed through different roles.


My previous job roles include carer, senior carer, team leader, deputy unit manager, unit manager and home manager.


My career in the sector began as an Auxiliary Nurse in a hospital. I was in this role for 3 years and left to start a family. When my youngest child turned 9, returned to work as a carer in a Bupa Care Home.


I was one of the first carers to complete their NVQ as they were introduced right as I began my role as a carer, and it gave me the opportunity to travel around other Bupa Care Homes as an NVQ assessor which was a great experience.


I always go home feeling proud that I have provided a service that makes someone feel safe and happier.


When I began to work at Staplehurst Manor, I fell in love with the area and the countryside so I decided to move close to the home where I now live with my family.