Staplehurst Manor Care Home

Frittenden Road, Staplehurst, Tonbridge TN12 0DG
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9.6 105 Reviews
  • Staplehurst Manor Care Home, Tonbridge
Staplehurst Manor is a beautiful home, which welcomes anyone in need of nursing or residential care, including those living with Parkinson’s. Nurses are on duty at all times for residents in need of nursing care, which is particularly helpful if their condition requires regular medical attention.

They're in a picturesque spot between the High Wield and the Kent Downs, both areas of outstanding natural beauty and surrounded by open fields and woodland, but Staplehurst village is just a mile away. There you’ll find shops, pubs, churches and a library.

The house is beautifully decorated and furnished, with high ceilings and lots of natural light. There are lovely arched windows, parquet floors, stained glass and a sweeping staircase.

There are lots of places to relax here. Residents can have a little pampering in the salon, settle down quietly with a book, or catch up with a loved one over coffee and cake in one of the lounges. Outside, they can enjoy very large grounds, where there’s a courtyard garden with a pretty fishpond and terrace. There’s also a wildlife pond, and peaceful woodland walks for those who are able.

This is a warm and friendly community, not only for residents but for their friends and family, too. The activity coordinator makes sure there’s something for everyone, including those who are less mobile.

They prepare delicious meals which residents can enjoy in their beautiful, spacious dining room or in the comfort of their own room. There are plenty of favourites on their menu, with themed meals for special occasions.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK Staplehurst Manor Care Home'

Care Provided by Staplehurst Manor Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Julie Taylor (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (30)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Staplehurst Manor Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Staplehurst Manor Care Home Reviews (105)

Total of 105, showing 81-100
9.6

Staplehurst Manor Care Home has a Review Score of 9.6 (9.606) out of 10, based on 36 reviews in the last 2 years. Over all time Staplehurst Manor Care Home has 105 reviews.

Overall Experience

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  • 32
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Date Published

105
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Overall Experience  Overall Experience 4.0 out of 5

Good feeling on arrival.
Friendly staff.

Reply from Josephine Gaupholm, Customer Adviser at Staplehurst Manor Care Home

Thank you for your review of Staplehurst Manor Care Home. We are pleased to hear that you have had a positive experience with the home so far and appreciate your comments regarding having a good feeling on arrival and the friendly staff. We will share your comments with the home's manager. The Bupa Customer Care Team.


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Overall Experience  Overall Experience 5.0 out of 5

My father has settled in the home. The staff have been excellent. He feels safe. I feel happy that he is safe and being cared for better than I expected. Having nursing staff 24/7 is vital for his care and medication. It is tranquil with beautiful gardens. My father said "I've landed on my feet here.
I'm so happy".

Reply from Josephine Gaupholm, Customer Adviser at Staplehurst Manor Care Home

Thank you for your review of Staplehurst Manor Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding your father feeling safe and happy at the home. We will share your comments with the homes manager. The Bupa Customer Care Team


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Overall Experience  Overall Experience 5.0 out of 5

I have only been here a couple of days.
I feel really at home.
The love and care I have been given is outstanding. I'm sure I'm in the right place.

Reply from Josephine Gaupholm, Customer Adviser at Staplehurst Manor Care Home

Thank you for your review of Staplehurst Manor Care Home. We are pleased to hear that you are having a positive experience at the home and that you are feeling at home. We will pass your comments on to the home's manager. The Bupa Customer Care Team


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Overall Experience  Overall Experience 4.0 out of 5

On visiting my friend, the staff are friendly and the building kept in good order.

Reply from Josephine Gaupholm, Customer Adviser at Staplehurst Manor Care Home

Thank you for your review of Staplehurst Manor Care Home. We are pleased to hear that you have had a positive experience at the home and appreciate your comments regarding the staff being friendly and the building being kept in good order. We will share your comments with the home's manger. The Bupa Customer Care Team.


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Overall Experience  Overall Experience 5.0 out of 5

General cleanliness was excellent. Facilities excellent. Staff friendly and extremely helpful. I had lunch with my dad which was appetising and pleasing to the eye. I felt reassured and confident that Dad would be well cared for. In fact, I hardly hear from Dad, he is so busy.

Reply from Josephine Gaupholm, Customer Adviser at Staplehurst Manor Care Home

Thank you for your review of Staplehurst Manor Care Home. We are pleased that you and your father have had a positive experience at the home, and appreciate your comments regarding assurance and confidence you feel with having your father in the home. We will share your comments with the home's manager. The Bupa Customer Care Team


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Overall Experience  Overall Experience 5.0 out of 5

Care provided is very good. The staff are very helpful activities and entertainment are extremely good.

Reply from Natalie Krisman, Customer Service Advisor at Staplehurst Manor Care Home

Thank you for your review and I am really glad to hear this.


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Overall Experience  Overall Experience 5.0 out of 5

I have been at Staplehurst Manor for three weeks. I was very apprehensive about moving into a nursing home, but all of my fears vanished when I met the staff and saw the environment in which I was to live.

Reply from Natalie Krisman, Customer Service Advisor at Staplehurst Manor Care Home

Thank you for your review and I'm glad that you are enjoying your time at the home.


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Overall Experience  Overall Experience 5.0 out of 5

The whole experience has been extremely good. Peace and quiet was what I required.
The staff are exceptional, caring, non-intrusive, patient and kind.
Thank you all so much.

Reply from Natalie Krisman, Customer Services Administrator at Staplehurst Manor Care Home

Thank you for your review about your stay at Staplehurst Manor and I'm pleased to hear you had a peaceful time there.


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Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Staplehurst Manor for just over a year now and without a doubt, her care has been excellent throughout this time. She is very happy there, the staff are caring efficient and considerate and extremely professional. As a family, we are very happy that mum is being cared for
at such a friendly and professional place of residential care.

Reply from Jayne Duck, Customer services administrator at Staplehurst Manor Care Home

Thank you for your review. I'm so pleased to hear that your mum is happy in our care, I know this must give you and your family peace of mind also.


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Overall Experience  Overall Experience 5.0 out of 5

Since my mum moved here, she has improved immensely in her mental state. Her disabilities are many, buy every care is taken with her physical needs, mental needs. There is always something to do, always someone to talk to and has made many friends. Staplehurst Manor has been a godsend for mum.

Reply from Jayne Duck, Customer Services Administrator at Staplehurst Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Staplehurst Manor for the past year. I have nothing but praise for all the staff here. Mum is very well cared for, kept clean and warm and very well fed. There an amazing amount of activities arranged to take place in the home if residents wish to join in. Staff are
always polite to residents and their visitors.

Reply from Jayne Duck, Customer Services Administrator at Staplehurst Manor Care Home

Thank you for your review and kind words about our staff. I'm so glad to hear that your mother is well cared for and I'm sure that this must give you peace of mind knowing that when you are not there she will be given the best of care.


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Overall Experience  Overall Experience 5.0 out of 5

I was made to feel most welcome on visiting the home.
Staff were most accommodating and always cheerful.
The home was always clean and a nice environment to be in.
I witnessed my husband and other residents being spoken to with utmost respect and dignity and staff were always pleasant and helpful.
The
beautiful grounds of Staplehurst Manor were an added bonus and my husband was able to access the garden and to take part in some 'container planting' which he enjoyed.
I always left the home knowing he was being well cared for.
On occasion, I would join my husband for Sunday lunch and that really helped to keep a 'home from home' routine.

Reply from Jayne Duck, Customer services administator at Staplehurst Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Overall Experience  Overall Experience 5.0 out of 5

The food was excellent. Made to feel welcome. Encouraged to join in with activities. I was happy there.
Only 2 hoists available so had to wait a long time as senior residents were given priority, but this changed if I needed to be up to attend an appointment, and I was always ready.
The staff were
helpful.
I would be happy to return to Staplehurst Manor.

Reply from Jayne Duck, Customer services administator at Staplehurst Manor Care Home

Thank you for your review. I'm so glad that you enjoyed your stay with us and hope to see you again sometime.


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Overall Experience  Overall Experience 5.0 out of 5

I would like to say a huge thank you to all the staff, you have been so very kind and caring towards my mum while she has been with you. All the staff, including, the chefs, carers, nurses, physios, the laundry team, the domestics, etc etc, have been wonderful. Myself and my family can't thank you
enough.
Thank you all so much.
Regards Jane.

Reply from Simone Berkeley, Customer Service Advisor at Staplehurst Manor Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team.


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Overall Experience  Overall Experience 5.0 out of 5

I would recommend this home as being excellent in every way.

Reply from Jayne Duck, Customer Services Administrator at Staplehurst Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Overall Experience  Overall Experience 4.0 out of 5

We were very thankful to the staff at Staplehurst Manor for their kindness, care and support during Mum's two-month stay while she convalesced following a broken femur.
The home is very comfortable, beautifully furnished and in wonderful surroundings.
We were always made to feel very welcome, especially
over the Christmas period when our family greatly appreciated the hospitality we were shown enabling us to celebrate Christmas with Mum. The food was delicious.

Reply from Emily Wilson, Customer Service Administrator at Staplehurst Manor Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Overall Experience  Overall Experience 4.0 out of 5

A beautiful setting for convalescence following a fall and broken leg. Good food and a variety of meals. Helpful and caring staff. Plenty of activities to be involved in if you wish. I enjoy the music programme, recorded and live music. The staff made a great effort at Christmas with decorations and
created a festive atmosphere. I appreciated the open door visiting policy where friends and family were free to visit whenever they wished.

Reply from Emily Wilson, Customer Service Administrator at Staplehurst Manor Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Overall Experience  Overall Experience 5.0 out of 5

I visited Staplehurst Manor as a prospective care home for my father. The facilities were impressive and I was greeted by friendly, caring and professional staff. The whole establishment has a good feel about it and the residents I spoke to were very happy with the care they were receiving. Having visited
other care homes this compared extremely favourably and I would thoroughly recommend it.

Reply from Rose Pickering, Customer Service Administrator at Staplehurst Manor Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Overall Experience  Overall Experience 5.0 out of 5

My brother was admitted to Staplehurst Manor direct from hospital suffering from terminal cancer. The nursing staff, carers and managerial team have been most helpful to all family members and care for my brother has been very good. As his condition deteriorated the care attention was stepped up and
pain relief was good. His last days were peaceful and the care for myself and family very supportive. After he died peacefully the staff were most helpful and sympathetic. I really cannot fault them on any count.

Reply from Lydia Waller, Customer Service Administrator at Staplehurst Manor Care Home

Thank you for your review and may we take this opportunity to offer our condolences to you. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Overall Experience  Overall Experience 3.0 out of 5

I found the staff very caring at all times. I was able to feel safe too, whilst staying here. My bed was a little short for me. I had burnt toast sometimes for breakfast. But it was a happy place to stay. I was looked after well.

Reply from Rose Pickering, Customer Service Administrator at Staplehurst Manor Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.


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Current Review Score: 9.6 (9.606)

Overview of Review Score

The Review Score of 9.6 (9.606) out of 10 for Staplehurst Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.606 for Staplehurst Manor Care Home is calculated as follows: ( (267 Excellents x 5) + (131 Goods x 4) + (16 Satisfactorys x 3) ) ÷ 414 Ratings = 4.606

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Staplehurst Manor Care Home is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Apr 2017

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 17 Feb 2025

Ensuite room (toilet and basin) available offering nursing or residential care. The home has a homely feel, set within 27 acre beautiful gardens.


Awards / Recognitions (0)

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Meet the Team (16)

Amy

Amy Smith

Job Title: Chef Manager

Joined: 2004

I will have worked at Staplehurst Manor for 20 years this September. I started as a chef assistant, completed my level 3 apprenticeship and was promoted to chef manager, and I've not looked back since.


I work with the most amazing people who really, genuinely care about what they do and about the residents in our home. No day is the same and it feels like having a huge extended family here.


I live locally with my husband, daughter and our Labrador who we enjoy going on long walks. I am a huge Chelsea FC fan and I even got the chance to watch the 2012 Champions League final in Munich.


Broxi

Broxi Evans

Job Title: Receptionist

Joined: 2020

I have been working as a receptionist at Staplehurst Manor for 4 years.


Working at Staplehurst Manor has allowed me to gain experience, knowledge and confidence in my work throughout the years. During my time here I've passed my Level 3 Business Administration apprenticeship and I'm currently working towards my Level 5 Leadership in Adult Care apprenticeship so I can become a qualified manager.


My favourite thing about working here is how friendly all our teams are, it really feels like a family to anybody that walks through the door.


Outside of work, I have a big passion for animals, and since moving in with my partner I've adopted 4 fur babies in the past 2 years.


Martha

Martha Isted

Job Title: Senior Activity Coordinator

Joined: 2017

I started as a care assistant in 2017 and in 2018 I also took on the role of Senior Activity Coordinator. I've also got experience as an Engagement Champion, First Aider and Mental Health First Aider.


I take pride in looking after our residents and making sure they are enjoying the entertainment we always have going on in the home. We are always doing activities such as arts and crafts, embroidery, music and dancing.


I was born in Ecuador in South America and speak both English and Spanish. I've lived in Staplehurst for a few years now and enjoy going on walks around the area. I've recently taken up new hobbies of sewing and embroidery.


Suzy

Suzy Suka

Job Title: Senior Care Assistant

Joined: 2023

I've been working for Bupa for just over a year now and have loved every second of it.


I have a master's Degree in Public Health from my University in Ghana and have worked with numerous international hospitals which led me to finding a new career path here with Bupa.


My favourite part of working at Staplehurst Manor is around the residents, they light up my every day and it's a privilege to care for them, as I am passionate about giving back to my community.


In my spare time, I enjoy sewing, reading and dancing.


Susan

Susan Pope

Job Title: Senior Care Assistant

Joined: 2001

I started working for Staplehurst Manor 23 years ago as a Carer and became a Senior Care Assistant 5 years ago.


My favourite part of the job is to make the residents happy and see them smiling.


I have a large family who I enjoy spending time with and enjoy travelling with my Husband. Most recently we've bought a motorhome so we can go on adventures across the country with our dog, a cockapoo called Meg.


Mareenamol

Mareenamol Thampi

Job Title: Senior Care Assistant

Joined: 2023

I've been a Senior Care Assistant at Staplehurst Manor for 1 year and 3 months so far.


I am really passionate about healthcare and assisting our residents in their day-to-day lives, and I'm currently working towards being a qualified nurse.


Outside of work, I am married with 2 children and I like to spend my time listening to music and watching sports.


Remya

Remya Kuriakose

Job Title: Senior Care assistant

Joined: 2023

After working as a Nurse in Kuwait for a few years, I decided to make the move with my family to the UK and eventually began working at Staplehurst Manor at the start of 2023.


I really enjoy working as a team and being able to use this to deliver excellent care.


I live with my Husband and our 2 children whom I really enjoy spending time with. I live in Maidstone and enjoy cooking and gardening in my spare time.


Ash

Ash Moochingal

Job Title: Carer

Joined: 2023

I joined Bupa in late 2023. I began working part-time alongside my studies and this is where my passion for caring began.


I really enjoy helping the residents with their daily tasks, getting to know them and working as a team with my colleagues.


In my day-to-day life, I enjoy travelling, watching films playing sports and exploring my local area of Gillingham.


Lana

Lana Russell

Job Title: Care Assistant

Joined: 2023

I joined Bupa in January 2023 and in my short time as a care assistant, I've developed a real passion for working with the elderly.


I studied Health and Social care in college as well as doing my First Aid training so it's nice to put my work into practice and help take care of our residents.


I live locally in Staplehurst with my family and my favourite hobby is training in beauticians treatments, specifically lash extensions.


Christin

Christin Renjith

Job Title: Care Assistant

Joined: 2023

I joined Staplehurst Manor as a carer in the summer of 2023.


I originally come from an engineering background but a relative suggested I apply for a job here and I've not looked back since. My favourite part of the job is interacting with the residents and building up those relationships with their families.


I live locally to Staplehurst and in my spare time enjoy driving cars.


Maria

Maria Leal Braga

Job Title: Care Assistant

Joined: 2023

I started working at Staplehurst Manor in September 2023.


I have a background in international commerce and finance and I was also a studying Veterinary. My dream was always to help people so I decided to make the switch to being a healthcare professional where I now have aspirations of becoming a Doctor.


One of my favourite parts of being a carer is making sure our residents are comfortable and being able to make a difference in their lives.


In my own time, I enjoy music, singing and dancing as well as more logical-based hobbies like puzzles and even studying.


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Elaine Fagg

Job Title: Kitchen Assistant

Joined: 1999

I've worked for Bupa for over 25 years now. My current and main job is as a Kitchen Assistant however I've also worked as a Resident Hairdresser, in the Housekeeping and Kitchen departments too.


I love interacting with the residents and learning all about their lives and their past. I've got great work relationships and over the years I've made a lot of friends with my colleagues too.


I like to keep active and do all sorts such as aqua aerobics, gardening and going on walks with my dog. I enjoy spending time with my friends going out for meals and going on holidays too.


Sharon

Sharon Rabbani

Job Title: Assistant Chef

Joined: 2021

I started working as an Assistant Chef for Staplehurst Manor in 2021 however I have previously worked for Bupa part-time whilst studying.


I enjoy the flexibility of my job so that when I am here I'm able to spend my time doing invaluable work giving the residents the highest quality service.


I got married to my wonderful wife last year and have a big passion for cars. I enjoy going to car shows and driving as well as making music and singing.


Wongduang

Wongduang Maharaksit

Job Title: Housekeeping

Joined: 2020

I joined the team at Staplehurst Manor in 2020.


I had previously worked in Nuffield and had experience working in care homes before I made the switch to Bupa.


I took to Staplehurst Manor because the residents and staff have great relationships and I enjoy being a part of making them happy.


I love spending time with my friends and I'm also married with one son. My favourite hobby is cooking and I even grow my own plants and vegetables.


Julie

Julie Taylor

Job Title: Home Manager

Joined: 2000

I have worked in Staplehurst Manor since 2017, and I began my career with Bupa in 2000. I started as a carer and progressed through different roles.


My previous job roles include carer, senior carer, team leader, deputy unit manager, unit manager and home manager.


My career in the sector began as an Auxiliary Nurse in a hospital. I was in this role for 3 years and left to start a family. When my youngest child turned 9, returned to work as a carer in a Bupa Care Home.


I was one of the first carers to complete their NVQ as they were introduced right as I began my role as a carer, and it gave me the opportunity to travel around other Bupa Care Homes as an NVQ assessor which was a great experience.


I always go home feeling proud that I have provided a service that makes someone feel safe and happier.


When I began to work at Staplehurst Manor, I fell in love with the area and the countryside so I decided to move close to the home where I now live with my family.


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Julie Taylor

Job Title: Home Manager

Joined: 2000

I have worked in Staplehurst Manor since 2017, and I began my career with Bupa in 2000. I started as a carer and progressed through different roles.


My previous job roles include carer, senior carer, team leader, deputy unit manager, unit manager and home manager.


My career in the sector began as an Auxiliary Nurse in a hospital. I was in this role for 3 years and left to start a family. When my youngest child turned 9, returned to work as a carer in a Bupa Care Home.


I was one of the first carers to complete their NVQ as they were introduced right as I began my role as a carer, and it gave me the opportunity to travel around other Bupa Care Homes as an NVQ assessor which was a great experience.


I always go home feeling proud that I have provided a service that makes someone feel safe and happier.


When I began to work at Staplehurst Manor, I fell in love with the area and the countryside so I decided to move close to the home where I now live with my family.