St Stephen's

13 Godwyne Road, Dover CT16 1SW
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9.9 20 Reviews
  • St Stephen's, Dover
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Care Provided by St Stephen's

  • Primary Care Categories
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • For a maximum of 17 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Julie Mason (Home Manager)
  • Admission Criteria
    • Ages from 18 to 100
  • Room Information
    • Single Rooms (17)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 3

Funding & Fees Guide for St Stephen's

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • St. Stephens welcomes visitors at anytime, however, the home do ask, if visiting after 8pm, that visitors call first.


  • Parking

  • Street Parking is available.


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St Stephen's Reviews (20)

9.9

St Stephen's has a Review Score of 9.9 (9.900) out of 10, based on 11 reviews in the last 2 years. Over all time St Stephen's has 20 reviews.

Overall Experience

  • 17
  • 3
  • 0
  • 0
  • 0

Date Published

20
5
7
11
9

Review from Tony C (Brother of Resident) published on 19 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always been very happy with the care my brother gets. He is always treated him as a valued person and not just a resident.
His medical care has always been first class. The nurses, at St Stephens, now do their utmost to keep him out of hospital. Rules must be adhered, but we are so grateful
for the work the nurses do to ensure he does not have to suffer a hospital stay.
One of the main reasons for such a good and happy environment at St Stephens is having a manager who is out of her office making sure that everyone is happy and well looked after and taking the trouble to get to know very well each resident and their family. The manager is the heart of St Stephens; we have utmost confidence in her and the manager has become a friend.
St Stephens is a happy place - we have attended numerous parties where family members are always made to feel welcome, and the manager is there to welcome us when we visit.
My brother is in the best of hands, in a happy, caring, and loving environment.

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Review from Lee P (Friend of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's always a pleasure to visit the home. The staff are always engaging and involve the residents in all parts of our visit. I have been visiting for the past three years - the care and the staff have been consistent and I feel confident that our family member is getting the very best care. The manager
is approachable, friendly and there is mutual respect between the staff and residents. It's encouraging to see a care home running so well and I commend the team's work.

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Review from Rodney L (Friend of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I always feel welcomed at the home. The staff and manager do a great job and are proactive in the care and support of our family member. We feel lucky to have found such a great home and appreciate everything the staff do.

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Review from L E (Sister of Resident) published on 9 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always made to feel welcome, informed of seasonal events. My sister is well presented, clean and happy. She has a good circle of friends, is involved in choice of meals/drinks and always has lots of news to share with me about events she has been to and enjoyed.

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Review from Sue S (Sister of Resident) published on 7 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been at St. Stephens for over 12 years now. When she first moved in she was able to walk and talk. Eat lovely meals and enjoy afternoons out with other residents. The care at that time was second to none. She always looked clean and was happy and contented. Sadly my sister' has declined
since Covid. She now is non-weight-bearing. Needs her food blended and can no longer communicate as before. The devoted care to my sister hasn't changed. She always looks clean and her hair is always pretty. I am away for 2 months at a time once a year and I have no concerns about leaving her. Her food is blended now but it's still home-cooked food.
I have no worries about leaving my sister as I know she is always loved and cared for. I do not hesitate to recommend St Stephens to interested parties. The 12 years have just flown by and I am forever grateful that I was lucky enough to find St. Stephens. Most definitely a home-from-home.

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Review from Lynette G (Sister of Resident) published on 26 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing nursing home, a very welcoming and very pleasant staff and management, my sister moved here after being very unhappy in her previous care home and she absolutely loves it,
She settled very quickly and continues to remain very happy

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Review from Amanda B (Sister of Resident) published on 24 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been in St Stephen's for 10 years, and we have always found the staff helpful and friendly. The Manager and the nurses are always available to talk to if any problems arise, the food is excellent always home-cooked two members of staff in particular, and residents always have a good choice.

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Review from Johanna C (Sister-in-law of Resident) published on 15 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased that my brother-in-law is being cared for at St Stephen's.
He has multiple physical and mental disabilities and is very dependent, in fact now confined to a wheelchair.
We recently attended a BBQ at the home which allowed us to meet other residents and their families. We were happy
to contribute to improving the garden area to make it more desirable and therefore more likely to be used in fine weather. I feel fresh air is essential especially when movement is restricted. The staff are always very friendly and helpful and give us information about my brother-in-law's health as requested. Most importantly my brother-in-law seems very settled at the home.
We have even been able to get him delivered to a local park in his wheelchair to celebrate his birthday. He has had several hospital visits/stays and staff have been very supportive including staying with him or visiting him if we could not get there due to being away.

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Review from Angela P (Next of Kin) published on 15 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin has been a resident at St Stephen's for over six years. During my visits I can see that the staff are all very caring and go out of their way to provide a home from home environment in an understanding and sympathetic way. Prior to finding St Stephen's I viewed very many homes looking for
that special place that would feel like home. I believe that I found it at St Stephen's, which is small enough to give that personal touch and provide a caring environment from experienced and friendly staff.

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Review from S W (Sister of Resident) published on 15 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister couldn’t be better looked after anywhere else. Staff are professional, efficient and caring; I am kept in touch with how my sister is doing regularly.
Medical care is always available, and the well-being of my sister is managed admirably.

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Review from Amanda G (Sister of Resident) published on 5 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my husband and I first visited St Stephen’s, we were welcomed with such warmth by staff and residents.
The staff were all happy and jolly, and as we were introduced to all the residents, you could see that they were all very happy too.
Different activities for the residents to do every day,
and when visiting my sister after her being there for just a short time, I could see she had settled and was really happy. Couldn’t have asked for more.

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Review from Carol H (Mother of Resident) published on 30 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has been a resident for a year. When I first visited the home, I was very impressed by the ‘homely’ feel of the house and how happy the other residents were. After that visit, my family and I were unanimous that St Stephen’s would be the best home for my son. My son has settled very well and
is very receptive to the nursing staff attending to his many needs, which are comforting for the family. I am very impressed by the communication by the manager and staff, where nothing is too much trouble as he needs 1:1 care. I would not hesitate in recommending St Stephen’s for outstanding care in a friendly and homely environment.

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Review from J C (Brother of Resident) published on 6 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although it has been many weeks since we have been able to visit my sister - due to Coronavirus - we always get a good response when phoning St Stephen's and we feel confident she is being well looked after.

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Review from P C (Brother of Resident) published on 5 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother, who is a wheelchair user, is looked after very well in this care home. No negative comments about the home. Very well-staffed, good food, accommodation excellent. Would recommend as a complete home for all needs.

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Review from Caroline B (Sister of Resident) published on 6 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother has been a resident of St Stephen's for several years. His needs have changed a great deal since he first arrived. He has always been looked after well and treated kindly and thoughtfully.

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Review from Christiane H (Sister-in-law of Resident) published on 23 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We visit St Stephen's about four times a year and always find the staff hospitable and welcoming and all the facilities we use (bathroom) kept to a high standard. My sister-in-law is always ready to come out with us and is always happy - a sure sign that all is well. It is, however, very difficult
to give precise opinions on the subject matters below because we don't, for example, visit her bedroom, see the food she eats, etc.

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Review from Tony H (Brother of Resident) published on 23 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always been impressed by the care and consideration shown by the staff at St Stephen's both to my sister and the other residents whenever I have visited. The happy and contented; atmosphere speaks volumes, and I would not hesitate to recommend it.

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Review from Muriel M (Sister of Resident) published on 26 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My late brother was in care at St Stephen's for 4 years and although his first year he found difficult, after that until his death on April 19th 2017, he was very happy. The home was filled with love and happiness and it showed. The carers did more than their jobs worth with everything they did. Not
only did the residents get a hug, so did we as relatives on arrival, it was and still is lovely, as I still go down to see some of the residents and they are all so very happy and loved. It's a 70 mile round trip for me but I still want to do it, because it's worth it.

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Review from R T (Friend of Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting for more than three years, first as a friend of a person previously living there.
I have never been in a more friendly and welcoming home. Since visiting the first time as a friend of a brother of one of the inhabitants. I have, unofficially, become 'Grandma' of another inhabitant.
Whatever time of day or day of the week we visit, conditions are always the same - friendly, welcoming and everyone in a happy contented state!

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Review from C C (Sister-in-law of Resident) published on 23 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is beautifully kept! Very clean. The food is very good. Residents all seem happy, with the staff and each other. Staff seem to enjoy working in the home.

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Current Review Score: 9.9 (9.900)

Overview of Review Score

The Review Score of 9.9 (9.900) out of 10 for St Stephen's is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.900 for St Stephen's is calculated as follows: ( (118 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 130 Ratings = 4.9

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Stephen's is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 17 registered maximum number of service users is 3.4, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Frequently Asked Questions about St Stephen's

What types of Care is St Stephen's registered for?

Older Person Care, Respite Care, Learning Disability, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does St Stephen's provide?

Palliative Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does St Stephen's have?

There are 17 Single Rooms.

What are the Facilities & Services at St Stephen's?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is St Stephen's to the centre of Dover?

0.2 mile(s) as the crow flies, distance by road may be significantly further.