What types of Care is Temple Ewell Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Temple Ewell Nursing Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Temple Ewell Nursing Home have?

There are 38 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Temple Ewell Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Temple Ewell Nursing Home to the centre of Dover?

2.5 mile(s) as the crow flies, distance by road may be significantly further.

Temple Ewell Nursing Home, Wellington Road, Temple Ewell, Dover, Kent CT16 3DB

Review from D L (Granddaughter of Resident) published on 4 October 2024
Submitted via Postal Card • Report

Overall Experience

Overall, I have found that the communication between management and staff can be very poor. Also, I have found the cleanliness of the overall home, toilet, and resident bedrooms to be very poor, to the fact, I regularly have to ask staff and cleaners to clean my grandad's room as it has been clear it

hasn't been cleaned, as I visit regularly. The furnishings and medical equipment are outdated. However, the nurses are very good at responding to health concerns.

Reply from Gillain Burnham, Director of Care Services at Temple Ewell Nursing Home

I am sorry to learn of your concerns and I can only apologise that we appear to have fallen short in the service that we pride ourselves in. We have a robust housekeeping team and all our staff complete infection control training as one of the many training courses we provide for our staff. The communication between management and staff I am not sure I understand what your experience would have been of this but would be happy to discuss this in person with you. I am sorry that you find our furnishing outdated, we continue to invest in refurbishment and equipment to ensure our residents have a comfortable home. I would very much welcome the opportunity to meet with you in person to discuss your issues and concerns and although I am not based at the Home I am happy to come a meet you at a time convenient to yourself. Please feel free to email me or contact the Home and the administrator can arrange a meeting for us. Kindest Regards

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J F (Son of Resident) published on 1 December 2023
Submitted via Website • Report

Overall Experience

My mother entered the Temple Ewell Nursing Home in April 2020 in an 'end of life' condition. This was just as the Covid pandemic was beginning. The way that the staff maintained services at that time was a tribute to them. My mother then rallied for a further three and a half years, largely due to the

care and attention she was given. We found the home was kept very clean, the nursing care was consistently good and the staff extremely caring, friendly, and approachable. The food was to a good standard and my mother was assisted with eating when this became necessary. Any minor issues that arose were dealt with quickly and satisfactorily. We were particularly touched with the very sensitive and feeling way the staff cared for my mother in the last few weeks of her life and at her passing. An additional touch related to my mother's wedding ring which became lost and was found and returned to us after her passing. Overall, our experience of the home was excellent.

Reply from Gillain Burnham, Director of Care Services at Temple Ewell Nursing Home

Thank you for taking the time to write such a lovely review, your mum was such a lovely lady and we all miss her at Temple Ewell. She taught us all great lessons in patience and tolerance and Godly serenity. As always such a privilege when we can share in a family's love and care.

With kindest Regards

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J P (Daughter of Resident) published on 20 October 2023
Submitted via Postal Card • Report

Overall Experience

Mum was fast-tracked via the NHS as she needed nursing palliative care. All staff have been kind, polite and gentle towards mum. Nursing care has been marvellous. Cannot praise the team highly enough. Any request for a nurse/manager update - prompt and efficient. As a family, we visit unannounced at

any time and have never been made to feel unwelcome.

Reply from Gillain Burnham, Director of Care Services at Temple Ewell Nursing Home

Thank you so much for taking the time to write such a positive review, I will ensure the whole team get to read it. We strive hard to make the sometimes difficult experience of living in a nursing home as comfortable and homely experience as possible and this includes making family and friends welcome. We do so appreciate feedback, of course, most especially lovely reviews.

Thank you again

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen B (Friend of Resident) published on 14 September 2023
Submitted via Postal Card • Report

Overall Experience

Came with my husband and sister-in-law to visit a friend, impressed with the staff, decor and no odour of incontinence, just as it should be. Very pleasant health care assistants and catering staff.

Reply from Gillain Burnham, Director of Care Services at Temple Ewell Nursing Home

Thank you so much for taking the time to write such a positive review. Positive reviews help to encourage all of us to continue to strive to provide the very best care and environment we can for all our residents and visitors. Providing care and support for someone is a real privilege that we never take for granted. Thank you again.
Kind regards.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Heather M (Sister of Resident) published on 4 July 2023
Submitted via Postal Card • Report

Overall Experience

My brother was placed in Temple Ewell Nursing Home for palliative care. He was cared for in an exceptionally kind manner. He was tended to with the utmost care and kept happy. I was confident to leave him with the staff in the knowledge that he was being looked after considerately. He died there and

I am grateful that I had some peace of mind that his last hours were in such a good environment.

Reply from Gillain Burnham, Director of Care Services at Temple Ewell Nursing Home

Thank you for taking the time to write such a lovely review, we consider it a huge privilege to be able to care for someone on their final journey. I will make sure the whole staff team are aware of these lovely comments. Please may I take this opportunity to send our sincere condolences for your loss.
Thank you again,
Gill

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrew B (Son of Resident) published on 13 June 2023
Submitted via Website • Report

Overall Experience

My father was treated with the utmost respect throughout his 6-week stay. The staff had time for him and chatted, getting to know his life and humour. My father was a fussy eater but did like the food he received, plus they always had a selection of puddings. Food and drink were available 24 hours a

day.
Dad was helped to keep clean and his room was looked after well. I personally found the staff very friendly and always helpful. Nothing was too much trouble and they were also supportive of me during his last days. There were facilities for visitors with a restroom tea and coffee machine etc, which I used regularly.
Overall the helpful, caring, and friendliness of the staff, made my dad's last days more comfortable.
Please pass on my thanks to your staff.

Reply from Gillain Burnham, Director of Care Services at Temple Ewell Nursing Home

Thank you so much for taking the time to write such a positive review. I will make sure all staff get to read it. I would like to offer my personal condolences for the loss of your dad and thank you for the privilege afforded to us in caring for him.
Kindest Regards,
Gill

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lesley V (Daughter of Resident) published on 23 May 2023
Submitted via Postal Card • Report

Overall Experience

The staff are wonderful, helpful, smile and have a great sense of humour. I cannot thank them enough for all their hard work. They work even harder as they are short-staffed. What lovely, kind and caring people, you could not ask for such wonderful professional people to look after your loved ones.

Thank you so much again.

Reply from Gillain Burnham, Director of Care Services at Temple Ewell Nursing Home

Thank you for your lovely review. We all work very hard to try and provide the best care and attention possible with a home-from-home feel.
We are very lucky at Temple Ewell Nursing Home to have a dedicated staff team that embraces training and positive change. We strive to meet the challenges of staff absence in a positive way, never leaving the home below our set standards and practices.
Thank you again for taking the time to write such a positive review, I will ensure that the whole staff team get to read it.
Kindest Regards,
Gill

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christina P (Daughter of Resident) published on 20 April 2023
Submitted via Postal Card • Report

Overall Experience

My mother was admitted to Temple Ewell Nursing Home on the 18th of January 2023. She received excellent nursing care from a very professional team. The carers were thorough, caring and consummate professionals throughout. They treated my mother with kindness and maintained her dignity at all times.

My mother would often comment on how hardworking the staff were and she liked them very much. Our family were treated with respect by all at Temple Ewell Nursing Home. We cannot thank them enough.

Reply from Gillain Burnham, Director of Care Services at Temple Ewell Nursing Home

Thank you for your lovely review. The whole team believe it to be a huge privilege to be in the role they are in, providing care and support to people, often in the most vulnerable of times. We try hard to base our care on home from home, family within family, whilst always maintaining our professionalism. Thank you again for taking the time to write this review, it truly is appreciated. With Kindest Regards, Gill.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sandra A (Daughter of Resident) published on 30 January 2023
Submitted via Website • Report

Overall Experience

I can't fault this care home, the staff are all friendly and caring. My dad has been well looked after here. I visited any time of the day and my dad is always clean and has been fed, from his last nursing home where you expect high-end care, which sadly he didn't get, I can gladly say this is much

nicer. They don't give you the number to enter the building but you never wait long to enter. They have a machine to take your temperature and an online screen with a printout when you visit (again his previous care home didn't have any of this). The feel of the place is relaxed, clean and tidy. Would recommend it to anyone looking for relatives for care.

Reply from Gillain Burnham, Director of Care Services at Temple Ewell Nursing Home

Thank you so much for this lovely review. We always think it's such a privilege to be able to care for anyone that is with us. We like to think we are all "family" and treat our residents and their family and friends as we ourselves would wish to be treated.
Thank you again for taking the time to write the review.
Kindest Regards
Gill

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tracey C (Daughter of Resident) published on 23 June 2022
Submitted via Website • Report

Overall Experience

My mum has been placed in the home for assessment, she has very complex medical needs, but the staff at the home have been amazing, they are friendly, kind and empathetic, I could go on and on but, most of all my mum is settled, happy, clean and well looked after. I know I can rest easy knowing my mum

has the best care here. Also, they go above and beyond to make you feel welcome, not only to mum but to my family too, nothing is too much trouble for these lovely people, 5 stars all the way. Thank you for everything you do for all of us x

Reply from Gillian Burnham, Manager at Temple Ewell Nursing Home

Thank you so much for taking the time to write such a lovely review. I will ensure I share this with the whole team. It is always such a privilege for us to care for anyone who comes to live at Temple Ewell Nursing Home and that extends to family and friends. We will never rest on our laurels and continue to strive ever forwards. With kindest wishes, Gill.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J S (Daughter of Resident) published on 23 February 2022
Submitted via Postal Card • Report

Overall Experience

Mum was only at Temple Ewell Nursing Home for just over three months. She sadly passed away in January, but we have been overwhelmed with the outstanding care she received. The home has a warm, welcoming and friendly atmosphere, and Mum was always kept clean and comfortable. More importantly, though,

she was treated with such love and kindness and also dignity, which was also extended to us as a family whenever we visited and especially during Mum's final days. We cannot thank the staff enough.

Reply from Gillian Burnham, Manager at Temple Ewell Nursing Home

Thank you so much for this lovely review. We always think it is a great privilege to be able to provide care for a loved one, and we try really hard to extend that to their families. Thank you again for taking the time to write this review.
With the very kindest of wishes to you and your family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nicola B (Sister of Resident) published on 27 January 2022
Submitted via Website • Report

Overall Experience

My brother was placed into emergency respite at Temple Ewell Nursing Home after our mother was admitted into hospital. This was an awful time for the whole family, my brother obviously was concerned about going into a care home that was unknown to him and us all. I cannot praise this care home enough

for their care and kindness, not only to my brother, but to myself every time I have had contact with them. On visiting my brother, I was greeted by the most loveliest staff, who were homely, chatty and friendly. I work in health care myself and can be very judgemental about who cares for my brother, but I can honestly say, I have nothing but praise for all the staff I have had the pleasure to have had contact with and the most important part, is my brother is very happy too. So that makes me happy.

Reply from Gillian Burnham, Manager at Temple Ewell Nursing Home

Thank you so much for this lovely review, it means a great deal to us to know that the people we look after and their families are happy. Our job, in whatever role we work in at the Home, is such a privilege and we never take this for granted. Kindest Wishes, Gill.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gillian D (Wife of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience

I've always been happy with the home and my husband likes it, he is well taken care of.

Reply from Gillian Burnham, Manager at Temple Ewell Nursing Home

Thank you Gillian for such a lovely review, your husband has a very special place in the heart of everyone here, as have you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K D (Sister of Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience

The carers are polite, efficient and treat my sister with dignity and understand her condition. They have cared for her during this pandemic.

Reply from Gillian Burnham, Manager at Temple Ewell Nursing Home

Thank you for your review, its lovely to hear such nice things about our Home and service. Your sister is a lovely lady and a much-loved member of our TENH "family".

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Daniel W (Friend of Resident) published on 21 June 2021
Submitted via Website • Report

Overall Experience

Very good. Very helpful. Very safe and secure. I have been visiting since the Covid-19 lockdown was lifted. I have been very happy with the standard of care and the continuous testing. Keeping residents very secure and safe.

Reply from Gillian Burnham, Manager at Temple Ewell Nursing Home

Thank you Daniel for your kind review. We strive really hard to make our residents and their family and friends feel happy, safe and secure. We always think our job is a real privilege and caring for your loved one is our pleasure.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C P (Daughter of Resident) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience

Mum always seems clean and content. Carers always seem happy and are very helpful.

Reply from Gillian Burnham, Manager at Temple Ewell Nursing Home

Thank you for your nice review. Your Mum is a lovely lady who makes caring for her very easy, when she laughs she lights up the room. Our job is always such a privilege that we do not ever take lightly. Thank you again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kerry D (Daughter of Resident) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience

They are excellent with my sometimes difficult dad. Wonderful staff, very caring, know his ailments and are on top of things straight away.

Reply from Gillian Burnham, Manager at Temple Ewell Nursing Home

Thank you for such a good review. Your Dad has us all smiling every day and my dog certainly enjoys the "treats" that he feeds her! He is such a lovely man and although he can challenge us from time to time we are very thankful to know him and be able to care for him. Thank you again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Hilary S (Sister of Resident) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience

Having transferred my sister from a nursing home in New Malden, Surrey, Temple Ewell Nursing Home is 5 Stars. The staff are all very caring, they check on my sister regularly, some of the caring staff are exceptionally kind. Covid has been difficult for everyone, but Temple Ewell has been outstanding.

Reply from Gillian Burnham, Manager at Temple Ewell Nursing Home

Thank you so much for the lovely review. Your sister is a wonderful lady and we are very privileged to be able to care for her.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jackie P (Daughter of Resident) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience

The staff are very friendly and can't do enough. My sister and I are very happy with the care mum receives. We are kept in touch and know she is taken care of. With a loved one that you are not able to care for it was daunting to leave her in someone else's care but we are very happy with all the care

she receives.

Reply from Gillian Burnham, Manager at Temple Ewell Nursing Home

Thank you so much for such a positive review, your Mum is a joy and pleasure to care for, she loves seeing my dog each day and her smile makes our day. We will not rest on our laurels and will always strive to go the extra mile and beyond. Thank you for allowing us the privilege of having your Mum as part of our Temple Ewell Nursing Home family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Debbie J (Daughter of Resident) published on 10 June 2021
Submitted via Website • Report

Overall Experience

My Dad came to live at Temple Ewell following a rapid decline in health. From the day he arrived, communication has always been excellent. The staff are kind and polite. Everyone has understood the consequences of lockdown on visiting and have been sympathetic. Dad is always clean and comfortable and

is well fed. It feels as though they genuinely like him and care for him, which is lovely. The organisation of visiting is excellent and managed very safely. The environment is nice and Dad’s room is spacious, clean and bright. Detail is paid to his risk of falling and this is carefully managed.

Reply from Gillian Burnham, Manager at Temple Ewell Nursing Home

Thank you for such a positive review. We do honestly feel like anyone coming to live with us is joining our "family".

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms