Temple Ewell Nursing Home

Wellington Road, Temple Ewell, Dover CT16 3DB
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9.1 30 Reviews
  • Temple Ewell Nursing Home, Dover
Temple Ewell Nursing Home is situated in the quiet, picturesque village of Temple Ewell within a short distance to the coastal town of Dover, in the heart of the countryside. The home is practically purpose built and has been tastefully extended over the years whilst retaining an underlying beautiful Georgian building. The home stands in its own grounds and benefits from panoramic views across the surrounding valley.

The home aims to provide high quality personalised nursing care to meet the needs of the individual whilst encouraging choice and independence in a friendly, relaxed and homely environment.

If you or your loved one is considering the need for nursing care, please feel free to contact the home or visit to see what they can offer. Temple Ewell Nursing Home look forward to welcoming you.

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Care Provided by Temple Ewell Nursing Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Matt Fletcher (Manager)
  • Admission Criteria
    • Local Authority referrals; Continuing Healthcare referrals; Self funding referrals
    • Ages 18+
  • Room Information
    • Single Rooms (38)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1999
    • Number of floors: 3

Funding & Fees Guide for Temple Ewell Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,420 – £1,700

  • These Fees Exclude FNC
  • (these prices are only a guideline, please contact Temple Ewell Nursing Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Temple Ewell Nursing Home welcomes visitors at anytime, however please call first if visiting after 8pm so the team wii be aware


  • Parking

  • Parking is available in the car park to the side of the home


Temple Ewell Nursing Home Reviews (30)

Total of 30, showing 21-30
9.1

Temple Ewell Nursing Home has a Review Score of 9.1 (9.065) out of 10, based on 8 reviews in the last 2 years. Over all time Temple Ewell Nursing Home has 30 reviews.

Overall Experience

  • 22
  • 7
  • 1
  • 0
  • 0

Date Published

30
1
1
8
22

Review from Wayne P (Son of Resident) published on 10 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly. Mum is not an easy person to deal with and staff are always helping her. Ease to get to the food needs improvement but everything is fine. There is plenty of room to walk around and is very easy for disabled people.

Reply from Gillian Burnham, Manager at Temple Ewell Nursing Home

Thank you for a lovely review, if I can be of any help regarding food choices please do not hesitate to contact me direct, I am always more than happy to help solve any issue.


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Review from Anthony D (Friend of Resident) published on 22 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The person I was concerned with had been at the home since 2006/7. Her dementia and physical needs had markedly increased over the years. Over that long period of time, I observed an improvement in standards of nursing care, especially when Care Enterprises took over the running of the home. I found
the nursing staff ready to engage with me and talk over any problems that occurred from time to time. The office staff too were always helpful and, similarly, found time to talk over any administrative matters. I was not living close at hand so I needed to place my complete trust in those who had responsibility for my friend's day to day welfare. That trust was not misplaced right up until her death in May 2020.
It takes a special kind of person to cope with people who cannot communicate in the usual way. I always found my friend to be comfortable and at peace with herself.
The room, which was her 'home' was light and airy and looked out on to the countryside which she loved.

Reply from Gillian Burnham, Manager at Temple Ewell Nursing Home

Thank you so much for taking the time to write such a positive review. Your dear friend was a much-loved member of our "family" and it was a real privilege to have cared for her.


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Review from Simon W (Son of Resident) published on 2 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is in Temple Ewell Nursing Home. At first I was wary as she has not been in one before and the furniture, etc. did not match and it looked like it could do with a lick of paint, however, this is so unimportant in the scheme of things. The staff are amazing, they do everything that they possibly
can to make my mum happy and always keep her safe. The staff do not treat her like a patient/client, they treat her the same way that they would their own parents. Nothing is too much trouble ever for them, the care, the food is good and plenty of it and there is even 24 hours room service. They arrange hairdressers, nail services and even Facetime calls. No one wants their parent to have to be in a home but if they do have to be in one, I can't see many better than Temple Ewell.

Reply from Gillian Burnham, Manager at Temple Ewell Nursing Home

Thank you for taking the time to write such a lovely review. This is a lovely testament for the staff to share in, especially in light of the recent times whilst in lock-down. As a manager I am very proud of all the team and we all take it as a huge privilege to be able to care and support people who come to live at Temple Ewell Nursing Home.


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Review from Suzanne A (Daughter of Resident) published on 19 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We was suddenly advised our Mum was unable to return to her flat after a short stay in hospital and we were advised we needed to find care for her. Temple Ewell was the 1st home we visited we turned up unexpectedly and was made very welcome after being shown around and spending time asking all the questions
we were assured she would be looked after by there wonderful staff and we could visit any 24/7 and carry on being her family.
She was here for about 7 weeks when she very sadly passed away with her family around her.
Her time there was spent in a lovely room where the sun shined all day the staff and carers where wonderful to her we visited in and out with even the very youngest members of her family along with the family dog, nothing was ever any problem and we were made welcome on our visits.
We would recommend Temple Ewell for the staff and cleanliness.

Reply from Gillian Burnham, Manager at Temple Ewell Nursing Home

Thank you so much for taking the time to write this lovely review. We always feel it is a great privilege when someone comes to live at Temple Ewell Nursing Home, it was wonderful to see this lovely lady surrounded by her family, young and not quite so young! She will long be remembered here for her sunny disposition in-spite of her circumstances. Thank you again for the lovely review, it will be shared at our next team meeting.


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Review from Alyson Y (Daughter of Resident) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was discharged to your nursing home after a spell in hospital meant he could not go back to the care home he had lived in for 5 years. It was a very frightening time for him and us. Your staff did their utmost to take care of him and us. Sadly, he passed away after only a few weeks but you
made that time more bearable for us all.

Reply from Gillian Burnham, Manager at Temple Ewell Nursing Home

Thank you for your kind review. It was a real privilege to care for your Dad and to be able to offer support to his lovely family.


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Review from Barry M (Son of Resident) published on 11 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every thing about this Nursing Home was excellent for my Mum. Management and Staff really looked after her.

Reply from Gillian Burnham, Manager at Temple Ewell Nursing Home

Thank you for this lovely positive review. It was great to be able to care for your Mum and as always we consider it a real privilege. Thank for taking the time to write this review, we truly do appreciate it.


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Review from Susan F (Daughter of Resident) published on 6 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Temple Ewell Nursing home a number of years and she loves it. She is very frail physically but is totally 'with it'. She has a very bright sunny room which was redecorated for her a few years ago and really considers this room as home. All the staff are so lovely
with her, very friendly and very caring and on her 90th birthday last year baked her the most amazing birthday cake and made her feel very special. Since she has been here her well-being has improved so much and I am safe in the knowledge that she will be very well looked after and should there be any 'incidents' I will be kept fully informed.

Reply from Gillian Burnham, Manager at Temple Ewell Nursing Home

Thank you for such a lovely review. I always share the reviews with all of the staff and I know how much they, and I value such positive comments. It's such a privilege the job that we do, and we will never rest on our laurels, but continue to strive forward, continue to learn, and grow, so as we can keep delivering the very best care we can.


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Review from Linda H (Daughter of Resident) published on 4 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The nursing home my Mum was in closed and after looking at many homes in the area we opted for Temple Ewell Nursing Home because it felt right when you walked in, friendly, helpful staff, and a homely caring atmosphere. It was a distressing time for Mum as at 94 years old she did not want change and
had settled in her previous nursing home. The staff at Temple Ewell could not have been more welcoming, finding out all her likes, dislikes, routines etc. so that they could make the change as smooth as possible. The "Handyman" immediately set up her TV and put up pictures to make her feel at home. Mum went to various activities and enjoyed the fun and banter with other residents and the brilliant entertainments team. Great effort was made to tempt Mum with the excellent food and drink provided.
All in all, she was treated with respect, dignity and care, always clean and tidy. Staff were very attentive. The end of life care when she passed away was second to none. Caring and efficient.

Reply from Gillian Burnham, Manager at Temple Ewell Nursing Home

It is so lovely to read a review like this, the team work very hard but we will never stop trying to improve. We think it is a real privilege when someone chooses us and we never take that lightly. Thank you so much for taking the time to write, it is truly appreciated.


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Review from Heather M (Daughter of Resident) published on 5 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased that my dad is a resident of Temple Ewell Nursing Home. When all you see is bad comments about nursing homes it is great to see that there are some very good nursing homes that really care about their residents as Temple Ewell does. It was a very difficult decision to place my dad in a
nursing home but we could not give him the care he needed at home. When my sister and I visited Temple Ewell Nursing Home, without an appointment we were very surprised that all the staff we spoke to were so helpful to us. We were shown around the vacant rooms and chose one that we thought would be best for my dad. He was privately funded first of all but even when Social Services took over the fees he was allowed to stay in the same room which was great for him. We met the owners and they spent quite some time talking to us which was very reassuring as they seem to be very hands on. All the staff have been great with my dad if we have any issues we speak to the manager who sorts it out.

Reply from Gillian Burnham, Manager at Temple Ewell Nursing Home

We consider it a real privilege to care for each and every person that makes Temple Ewell Nursing Home their choice, and we understand that it is often a very difficult decision for all those involved. Thank you so much for such a positive review.


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Review from John C (Husband of Resident) published on 5 October 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At a time when the actions of a small number of carers working in care and nursing homes bring the dedication and professionalism of the majority into disrepute, it is heartening to note that each and every staff member at Temple Ewell Nursing Home gives much needed professionalism, care, love and emotional
support to both resident and their family, to enable them to remain positive through what are, for many, very difficult times.


Staff are always positive, polite and friendly, and fully prepared to meet the many diverse needs of everyone. In effect, the manager, supported by all members of her staff has created a real family atmosphere within the home.


It is to their credit that family members can be confident that the best is being done for their loved ones.


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Current Review Score: 9.1 (9.065)

Overview of Review Score

The Review Score of 9.1 (9.065) out of 10 for Temple Ewell Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.356 for Temple Ewell Nursing Home is calculated as follows: ( (52 Excellents x 5) + (27 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) + (4 Very Poors x 1) ) ÷ 90 Ratings = 4.356

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.709 Points relating to the number of positive Reviews for Temple Ewell Nursing Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8. 8 Positive Reviews ÷ 8.8 = 0.909

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (4)

Mitesh

Mitesh Kunvarji

Job Title: Director/Nominated Individual

Mitesh is the Director and Nominated Individual for all of the Crownwood Healthcare Group of Homes. Mitesh is keen to ensure that the ethos and focus on resident-orientated care are paramount throughout all Homes within the Group and that the highest standard of care possible is delivered.


Mitesh is passionate about ensuring that residents live a life that is as normal as possible, given their individual health and care needs. Mitesh works closely with the Director of Care Services and the Home’s Registered Managers to ensure all aspects of the services provided throughout the Group are compliant


Gillian

Gillian Burnham

Job Title: Director of Care services

The Crownwood Healthcare Group is ably led by our very experienced Director Of Care Services, Gillian Burnham, who has been with the Crownwood Healthcare Group since 2015. Gill is a First Level Registered Nurse with over 20 years of experience in care home management. She has managed local and national homes in line with all CQC regulations, building good relationships with local services and the wider multi-disciplinary teams. Gill holds a City and Guilds Registered Manager’s Award and keeps up to date with local and national initiatives to ensure our services are current in thinking, approach and practice.


Mathew

Mathew Fletcher

Job Title: Registered Manager

Joined: 2023

Matthew joined the Temple Ewell team in January 2023, Matthew has a wealth of experience and a passion for EOL and Dementia Care, Matthew is always looking for ways to better improve and enrich the lives of our residents Matthew is looking forward to taking Temple Ewell forward ensuring the home offers the highest standard of nursing care and continuing to make improvements to the facilities at Temple Ewell.


Katharine

Katharine Chapman

Job Title: Clinical Manager

Joined: 2015

Kathy has been at Temple Ewell since December 2015 She joined Temple Ewell as a Staff Nurse and was promoted to Clinical Manager in April 2017. Kathy has been a qualified nurse for over 30 years, working in both community and hospital settings. She has been able to bring her vast experience to the Home, to enhance practice and help to enrich the lives of our staff and residents. Kathy is also our student nurse mentor, supporting two students during term times. Kathy is a passionate and empathetic nurse, who demonstrates a deep understanding of the needs of our residents.