Willows Care Southern Ltd

5/13 Second Avenue, Cliftonville, Margate CT9 2LL
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9.3 45 Reviews
  • Willows Care Southern Ltd, Margate
The Willows Care Centre in Margate is experienced in helping adults with often complex mental health, such as memory loss, helping to benefit thanks to personalised care and a living atmosphere that can be both stimulating and relaxing.

Care at The Willows is tailored to suit each resident and this enables staff to provide a person centred approach.

The Willows Care Centre is known for its homely, comfortable surroundings and a warm family atmosphere.

The care home offers flexible care options, residential long-term and respite care.

At the Willows, residents can enjoy home cooked foods suited to their individual needs and preferences. Friends and family are always encouraged to join residents at mealtimes.

Residents can take part in group activities, one-to-one personalised sessions and benefit from visiting entertainers and therapists.

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Care Provided by Willows Care Southern Ltd

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Willows Care Southern Ltd
  • Person in charge
  • Tracy Butler (Home manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Willows Care Southern Ltd

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £900 – £1,350
    • RESPITE Self-Funded Residential Care £899 – £1,500
  • (these prices are only a guideline, please contact Willows Care Southern Ltd to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome anytime


  • Parking

  • Street Parking


Willows Care Southern Ltd Reviews (45)

Total of 45, showing 41-45
9.3

Willows Care Southern Ltd has a Review Score of 9.3 (9.305) out of 10, based on 6 reviews in the last 2 years. Over all time Willows Care Southern Ltd has 45 reviews.

Overall Experience

  • 34
  • 9
  • 2
  • 0
  • 0

Date Published

45
0
2
6
39

Review from Kerry M (Daughter of Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has lived at The Willows just over four years so we have seen many changes. Currently, the care that he receives is of a very high standard and he is treated with dignity and respect every day. The staff are always happy to discuss any queries that we may have and always put our minds at rest
and we know that they put dad's needs first.

Reply from Chris Young, Registered Home Manager at Willows Care Southern Ltd

Dear Kerry, thank you for your feedback. We are always happy to hear that our staff are providing high-quality care. I will pass this feedback onto our team.


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Review from P S (Friend of Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Room was pleasant. Cannot comment on last two domains as we were not there long enough. Our friend looked comfortable, very well cared for and was happy. The staff we met were wonderful.
The room a bit warm but that is our friends choice. Thank you for what you are doing.

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Review from Maria G (Wife of Resident) published on 26 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the care my husband receives at The Willows.
The care staff and management always make me feel welcome and always go above and beyond for my husband and me.
Lots of changes in the home such as decoration and the management team is very positive.
I look forward to visiting
the home.

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Review from Josephine M (Relative of Resident) published on 14 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Welcoming staff who work their hardest to ensure top quality care to all residents. Lovely atmosphere for residents and families. Couldn't fault this home at all. It's lovely to see all residents cared for and respect given to each individual as all there needs are different. Very homely atmosphere
and a lot of support available as this has been a hard time for our family. Defiantly a 5 star home!

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Review from Wendy S (Daughter of Resident) published on 7 August 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff work as a team and treat each resident as an individual, my dad has increased his appetite, gained some mobility and interacts well with all of the staff, he has settled very well at The Willows. Credit must be given to the Matron/Manager who ensures the smooth, safe and happy running of
the Nursing Home.
My dad arrived at The Willows with a package that involved an input from Adult Social Services that required extra staffing, this they took on board and put it into place with no problem.
Although the building and decor could be improved I would rather forego that for the exceptional standard of care that is offered to residents, the number one factor in choosing a Nursing/Care Home is the staff and it's management and this one is a clear outright winner in my opinion.
In the present climate choosing a home for a loved one is very hard, all I can say is that dad is safe, he is happy and has a great rapport with the staff, if my dad is happy then I am happy and I hope this helps anyone seeking a place for their loved one.

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Current Review Score: 9.3 (9.305)

Overview of Review Score

The Review Score of 9.3 (9.305) out of 10 for Willows Care Southern Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.955 for Willows Care Southern Ltd is calculated as follows: ( (64 Excellents x 5) + (3 Goods x 4) ) ÷ 67 Ratings = 4.955

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.35 Points relating to the number of positive Reviews for Willows Care Southern Ltd is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 6 Positive Reviews ÷ 8 = 0.75

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

Tracy

Tracy Butler

Job Title: Home Manager

Joined: 2024

I've been running the Willows since January 2024, I am here to support residents and families and make sure the home is run to the highest standards and the home is a happy and safe place for residents to reside.