Warwick Park Care Home has a Review Score of 9.8 (9.770) out of 10, based on 10 reviews in the last 2 years. Over all time Warwick Park Care Home has 69 reviews.
Review from R S (Daughter-in-law of Resident) published on 3 February 2025
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Review from Beverley R (Daughter of Resident) published on 28 January 2025
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Reply from Karen Barnes, Administrator at Warwick Park Care Home
Thank you for your very kind words. It has been a pleasure caring for your mother.
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Review from Gill R (Widow Widower) published on 17 October 2024
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Reply from Karen Barnes, Administrator at Warwick Park Care Home
Thank you for your kind words, which are much appreciated.
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Review from John M (Husband of Resident) published on 29 August 2024
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Reply from Karen Barnes, Administrator at Warwick Park Care Home
Thank you for your review of our services, and it was a pleasure caring for your wife.
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Review from B M (Friend of Resident) published on 15 March 2024
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Review from Fiona C (Daughter of Resident) published on 21 September 2023
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Review from Andrew F (Son of Resident) published on 17 August 2023
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Review from Stephanie A (Daughter of Resident) published on 3 August 2023
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Review from Steve B (Son of Resident) published on 4 July 2023
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Review from David F (Husband of Resident) published on 20 June 2023
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Review from R C (Resident) assisted by family/friend published on 26 January 2023
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Reply from Pat Napier, Manager at Warwick Park Care Home
It is a pleasure for Warwick Park to look after you and very happy with your review. We aim always to improve the service we provide and please accept my sincere apologies about the food not always being hot as you like. I will speak with the staff in re this matter.
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Review from Martin B (Son of Resident) published on 17 January 2023
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Reply from Pat Napier, Manager at Warwick Park Care Home
Dear Martin, thank you so much for your kind words. It is a pleasure to look after mum, your words give us a huge motivation and encourage us to maintain and carry on the good service we provide. Thank you for trusting us to care for mum.
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Review from Sara M (Daughter-in-law of Resident) published on 23 December 2022
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Review from Denise M (Daughter of Resident) published on 30 September 2019
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Review from P S (Resident) published on 24 September 2019
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Review from T V (Niece of Resident) published on 24 September 2019
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Review from Rosalind M (Resident) published on 7 August 2019
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Review from Alan B (Resident) assisted by family/friend published on 26 June 2019
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Reply from Sara Delgado, Administrator at Warwick Park Care Home
Dear Alan, Thank you for your review. We will use this information to improve our service.
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Review from Sheila L (Resident) published on 20 June 2019
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Review from Stella R (Daughter of Resident) published on 5 June 2019
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The Review Score of 9.8 (9.770) out of 10 for Warwick Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.770 for Warwick Park Care Home is calculated as follows: ( (89 Excellents x 5) + (22 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 113 Ratings = 4.77
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Warwick Park Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 10 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 26 Mar 2020
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Job Title: Home Manager
Joined: 2014
I have worked in healthcare for over a decade and have been a registered nurse since 2007. Have a vast experience in different nursing departments.
Being part of MG Homes, I and our multi-disciplinary team of nurses, carers, domestic, and kitchen staff, will work together in order to deliver the best person-centred care to those we support.
I have been part of the MG Homes team since 2014. I started as a registered nurse, in 2016 I was promoted to deputy manager and in 2018 I was promoted to manager.
Job Title: HR Administrator
Joined: 2024
I have worked in the Healthcare sector since 2011. I started as a care assistant, then progressed into care co-ordinator, field care supervisor and now HR administrator at MG Homes.
I joined MG Homes to expand my knowledge of the care sector within the administration field of the Head Office. I get great fulfilment in supporting our staff, relatives and residents throughout the longevity of their stay with us.
Job Title: Activities Co-ordinator
Joined: 2020
I have been working at MG Homes for 3 years. My role as Activities Coordinator is varied and life-affirming. I have gathered a wealth of wisdom that people have generously shared with me, and I continue to learn as I accompany individuals. I'm very fortunate that my job allows me to take time to be with people and that's what I love about my job.
My greatest point of pride is Warwick Park being recognised for great and memorable activities and events.
Whether it's Valentine's Day, Halloween or a summer festival, we throw a good party to bring out the beautiful smiles of our residents and families! I am proud to have organised the events and see how engaged everyone is each time!
Job Title: Head of Housekeeping
Joined: 2022
I love my job because it feels like a family, and I love making a difference to the people who call Warwick Park Care Home their home. My biggest achievement so far is that within six months I became the Head of Housekeeping.
Job Title: Maintenance Assistant
Joined: 2022
I have been working for MG Homes for about 6 months and have over 40 years of experience in the facilities field. My experience as a facilities manager in the NHS for 18 years has brought me here to gain more experience.
I like how different my job is every day. The working environment is really good and I enjoy making the days of our residents and staff brighter.
Job Title: Facilities Administrator
Joined: 2013
I moved back from Wales over ten years ago and wanted to get a job so I could use my property maintenance skills. For 10 years I worked as a Maintenance Manager at MG Homes. I love my job; it gets me involved with the residents and I am happy to contribute to their well-being by keeping their rooms nice and tidy.
My best achievement so far is receiving compliments from residents and their families about the appearance of both homes, communal areas and residents' bedrooms. I have recently moved into the position of Facilities Administrator, and there is a lot of administrative work behind the maintenance. I continue to enjoy my work and improving the lives of residents.