Warwick Park Care Home

55 Warwick Park, Tunbridge Wells TN2 5EJ
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9.8 69 Reviews
  • Warwick Park Care Home, Tunbridge Wells
Warwick Park: Care for individuals by individuals who care...

Choosing a home for you or your loved one is an important decision that cannot be taken lightly. Not only do you want the highest level of care but the freedom to make choices and enjoy a happy fulfilling life.

Warwick Park has the right people, philosophy and environment to provide bespoke care in a way which opens up possibilities rather than restrict choices.

Staff members are selected for their caring nature and willingness to learn. They strive for continuous improvement, providing on-going learning programs to staff. The staff put your dignity and, most importantly, your choice at the forefront of care.

Please don't hesitate to arrange a viewing where you can come and speak to the manager, staff and other residents.

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Care Provided by Warwick Park Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 32 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Patricia Napier (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (32)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (32)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Warwick Park Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,400 – £1,900
  • (these prices are only a guideline, please contact Warwick Park Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Warwick Park Care Home Reviews (69)

Total of 69, showing 21-40
9.8

Warwick Park Care Home has a Review Score of 9.8 (9.770) out of 10, based on 10 reviews in the last 2 years. Over all time Warwick Park Care Home has 69 reviews.

Overall Experience

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Date Published

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Review from Gemma S (Granddaughter of Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My grandma appears to be more settled now after the first week or two of her stay. Good communication from staff although a little slow getting her medication sorted and update from previous GP post hospital discharge. My grandma appears to be well looked after in her appearance and well fed with good
fluids being taken on. It feels quite early to go to bed/room at 6pm so would welcome some flexibility to this and also the ability to allow her to walk with Zimmer aid support as opposed to always in a wheelchair. Excellent activities available and good feedback from the activities coordinator.

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Review from Sue N (Friend of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean staff are very kind, caring and friendly. The activities coordinator is very friendly. Smells very nice. I am very impressed with the care home.

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Review from Isabella H (Friend of Resident) published on 27 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience at Warwick Park Care Home has been great! It's always a joy coming to visit the residents there and they're always so happy and cheerful to see us. I really enjoy playing games with them and having conversations with them.
The staff are all very caring and always have a smile on their
face. It is a very clean and happy environment and would definitely recommend Warwick Park as it's a safe and inviting place!

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Review from Helen M (Friend of Resident) published on 27 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We pop in often after school and often take part in the activities. The coordinator is fantastic and treats the resident with respect and dignity. The rooms are clean and spacious and the other residents seem very happy and settled. We enjoy our visits and I would recommend highly.

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Review from M M (Friend of Resident) published on 27 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friends and I regularly visit this care home and we enjoy doing so. Every week there is a different activity going on which both residents and visitors can interact with. The Activities coordinator creates a lovely atmosphere, making our visits pleasant. The patients always have a drink at hand.

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Review from J M (Wife of Resident) published on 20 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff that I encountered were kind and helpful.

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Review from Martyn T (Son of Resident) published on 14 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found that my mother is well cared for and comfortable. The main thing that is so good is the staff who are very caring and professional. Although staff are always encouraging residents to take part in activities, there is no pressure to do so and they are always as helpful as possible.

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Review from S S (Daughter-in-law of Resident) published on 10 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother-in-law has only recently been moved into Warwick Park as suffering from dementia, was no longer able to live on her own. We were all made very welcome from the moment we arrived.
Although her room is a little tired, we know she is safe and the staff have all been very helpful and seem well trained.
All the residents look happy and well cared for, with lots of activities organised.

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Review from Lisa B (Friend of Resident) published on 10 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My first visit to Warwick Park Care Home as I had seen pictures of my friend's mum on Facebook and wanted to see her for real. Very happy to see what the residents are up to on social media for those that don't get to visit regularly.
Nice cuppa and cake when visiting too.

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Review from Jane P (Daughter of Resident) published on 25 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my mother has been in Warwick Park I have been very impressed with the genuine caring nature of all the staff, nurses, carers etc.
You can tell that they mean it with their caring nature.
The activities coordinator is a breath of fresh air.
She brightens up the residents' days with all the
activities and visiting helpers with a theme almost every day.
I am very happy that we chose Warwick Park as mum's new home.

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Review from C S (Friend of Resident) published on 25 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I greatly enjoy visiting Warwick Park Care Home.
As well as the friend I visit, I chat to all the other residents - they are all well presented and cared for.
Carers are very much in evidence at all times and the activity coordinator displays great enthusiasm and warmth; they all respond very well
to her.

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Review from Jodie Y (Daughter-in-law of Resident) published on 25 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, welcoming staff, all very caring of residents' needs.
Clean and fresh everywhere.
Great standard of food, the choice is amazing.
No faults at all.

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Review from Susan B (Wife of Resident) published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After much soul searching it was a great relief to find a warm welcome at a price we could afford.
Whilst the age of the property has obviously made the area quite difficult for mobility without help it has a good feel. The staff and care provided are the best I have encountered during visits to respite
and possible permanent care and I feel confident that my husband is safe.

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Review from Thea F (Daughter of Resident) published on 11 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found this home to be clean and very caring. I have no problems. They are very informative if anything happens.

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Review from Jacqui P (Daughter-in-law of Resident) published on 11 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother in Law has only been here a few weeks but has settled in well and seems happy and well cared for. We are always made welcome when we visit.

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Review from Jo D (Granddaughter of Resident) published on 11 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are amazing - both with caring and entertaining the residents. I can see the Activities Coordinator goes that extra mile with her job - her ideas are brilliant.

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Review from Anthony C (Son of Resident) published on 17 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at Warwick Park since March 2018. Her health has been deteriorating over the past few years so she is now bedridden. The care and nursing provided is very good, her food is pureed and she is fed by the carer. From what I have seen she is well treated and the carers try to interact
with her.

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Review from P W (Daughter of Resident) published on 29 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is a new resident and has had a hard time moving from her home in London. The staff have been very supportive through this difficult journey.

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Review from Brian S (Son-in-law of Resident) published on 29 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law has recently left her flat in London as she is on oxygen, has various medical conditions and needs 24 hour nursing care.
After just three weeks she is still upset at leaving her home but still has the option to return after six weeks. This is very difficult both for her and the family,
including four daughters who regularly visit. However, the staff are well aware of this and provide constant care, attention and understanding to keep her as happy as possible.

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Review from A C (Relative of Resident) published on 29 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My relative receives care which takes into account her personal needs and wishes. She is known by her carers who have got to know her and her likes and dislikes.
The trained nurses are always ready to chat about my relative's care when I wish to speak to them.
The activities are varied and tailored
to individuals needs, including music, crafts and outings.
Resident's food preferences are also taken into account.
The nurses and carers keep records of my relative's food and fluid intake and any health issues.

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Current Review Score: 9.8 (9.770)

Overview of Review Score

The Review Score of 9.8 (9.770) out of 10 for Warwick Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.770 for Warwick Park Care Home is calculated as follows: ( (89 Excellents x 5) + (22 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 113 Ratings = 4.77

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Warwick Park Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (6)

Patricia

Patricia Napier

Job Title: Home Manager

Joined: 2014

I have worked in healthcare for over a decade and have been a registered nurse since 2007. Have a vast experience in different nursing departments.


Being part of MG Homes, I and our multi-disciplinary team of nurses, carers, domestic, and kitchen staff, will work together in order to deliver the best person-centred care to those we support.


I have been part of the MG Homes team since 2014. I started as a registered nurse, in 2016 I was promoted to deputy manager and in 2018 I was promoted to manager.


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Beth Ryan

Job Title: HR Administrator

Joined: 2024

I have worked in the Healthcare sector since 2011. I started as a care assistant, then progressed into care co-ordinator, field care supervisor and now HR administrator at MG Homes.


I joined MG Homes to expand my knowledge of the care sector within the administration field of the Head Office. I get great fulfilment in supporting our staff, relatives and residents throughout the longevity of their stay with us.


Inu

Inu Peiris

Job Title: Activities Co-ordinator

Joined: 2020

I have been working at MG Homes for 3 years. My role as Activities Coordinator is varied and life-affirming. I have gathered a wealth of wisdom that people have generously shared with me, and I continue to learn as I accompany individuals. I'm very fortunate that my job allows me to take time to be with people and that's what I love about my job.


My greatest point of pride is Warwick Park being recognised for great and memorable activities and events.


Whether it's Valentine's Day, Halloween or a summer festival, we throw a good party to bring out the beautiful smiles of our residents and families! I am proud to have organised the events and see how engaged everyone is each time!


Saskia

Saskia Carter

Job Title: Head of Housekeeping

Joined: 2022

I love my job because it feels like a family, and I love making a difference to the people who call Warwick Park Care Home their home. My biggest achievement so far is that within six months I became the Head of Housekeeping.


Phillip

Phillip White

Job Title: Maintenance Assistant

Joined: 2022

I have been working for MG Homes for about 6 months and have over 40 years of experience in the facilities field. My experience as a facilities manager in the NHS for 18 years has brought me here to gain more experience.


I like how different my job is every day. The working environment is really good and I enjoy making the days of our residents and staff brighter.


Paul

Paul Kennard

Job Title: Facilities Administrator

Joined: 2013

I moved back from Wales over ten years ago and wanted to get a job so I could use my property maintenance skills. For 10 years I worked as a Maintenance Manager at MG Homes. I love my job; it gets me involved with the residents and I am happy to contribute to their well-being by keeping their rooms nice and tidy.


My best achievement so far is receiving compliments from residents and their families about the appearance of both homes, communal areas and residents' bedrooms. I have recently moved into the position of Facilities Administrator, and there is a lot of administrative work behind the maintenance. I continue to enjoy my work and improving the lives of residents.