Wells Lodge Nursing Home is a flexible twenty-two capacity service, welcoming elderly care and short-term respite needs, thanks to the efforts of a talented team of professionals.
Carers are trained in carrying out personalised services, supporting active lifestyles and keep strong links with related health professionals.
The provider has a good inspection record and values the reputation of its business amongst the communities that value and deserve effective care.
Wells Lodge Nursing Home has a Review Score of 9.9 (9.923) out of 10, based on 17 reviews in the last 2 years. Over all time Wells Lodge Nursing Home has 78 reviews.
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Review from Rob T (Son of Resident) published on 29 January 2025
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
Mum stayed at Wells Lodge for just over 6 weeks for respite care following her discharge from the hospital.
From my first enquiry chat, throughout Mum's stay, and the hugs when she left, all the staff were absolutely fantastic. They were so caring - and it was genuine care - and they always had a
smile, which I think says a lot about working there.
Whenever I visited or phoned, the staff were always aware of what was happening with Mum - possibly because Wells Lodge has a relatively small number of residents, but I also believe it's because of the way they work as a team, plus there are no agency staff, so it's an ideal way for the carers to get to know the residents.
Any medical issues with the GP, chasing medication, tests, etc., were chased up and organised straight away - just so professional.
A really good range of food was available also.
I can thoroughly recommend Wells Lodge if you want to have excellent care for yourself or a relative/friend.
Many thanks.
Reply from Paul Burns, Director at Wells Lodge Nursing Home
Thank you so much for giving us such a wonderful 5-star review. Best wishes.
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Review from K M (Granddaughter of Resident) published on 7 October 2024
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Overall ExperienceOverall Experience5.0 out of 5
From the minute we first walked into Wells Lodge we knew this home would be the one! The whole staff including the handy man are just amazing. The time, attention and care they provide my nan is just something else. Thank you to you all for making my nan's last few months some to remember.
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Review from S F (Daughter-in-law of Resident) published on 7 October 2024
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Overall ExperienceOverall Experience5.0 out of 5
We are finding the nursing home really lovely. helpful and all the staff are really lovely with Mum, who can be quite rude at times with her dementia, they are so patient. Just a really big thank you to you all for making Mum's days happy ones.
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Review from J O (Daughter of Resident) published on 29 July 2024
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Overall ExperienceOverall Experience5.0 out of 5
My mother was placed in Wells Lodge Nursing Home on end-of-life care after six weeks in hospital. From the moment she arrived, she has been treated with the utmost dignity by all the very friendly and caring staff who also thoughtfully enquire as to my wellbeing every day I visit. The room she has is
ensuite, clean and spacious with a television and comfortable furniture for visitors. Personal hygiene, food and drinks have been provided as required. My overall experience of her time in Wells Lodge has been extremely positive on all matters and feel her care at this very difficult time has been exemplary.
Reply from Paul Burns, Director at Wells Lodge Nursing Home
Thank you so much for your very touching and positive review. Best wishes.
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Review from Gillian C (Respite Resident) published on 25 July 2024
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Overall ExperienceOverall Experience5.0 out of 5
I have just stayed here for a week of respite care whilst my daughter was away. I was somewhat apprehensive and anxious as I had never stayed in a residential setting before, there was no need! My well-decorated spacious room with a door to the garden reassured me immediately. The staff were kind and
realised my anxieties immediately dealing with me in a professional caring way. I felt calm and reassured in their presence and that nothing was too much trouble for them. I was very lucky to be in such a compassionate and caring environment.
Reply from Paul Burns, Director at Wells Lodge Nursing Home
Thank you so much for your wonderful review. Much appreciated and delighted you enjoyed your stay.
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Review from S S (Resident) published on 11 March 2024
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Overall ExperienceOverall Experience5.0 out of 5
Team are very good in everything and the food is great as an ex-chef myself.
Reply from Paul Burns, Director at Wells Lodge Nursing Home
Delighted that you are happy to give us a five-star review! Thank you.
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Review from M C (Sister of Resident) published on 7 December 2023
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Overall ExperienceOverall Experience5.0 out of 5
The staff are always friendly and willing to help with whatever we ask them. The care they give to my brother is wonderful and he is so very happy here.
Reply from Paul Burns, Director at Wells Lodge Nursing Home
Thank you for your 5-star review. Much appreciated.
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Review from D S (Daughter of Resident) published on 29 November 2023
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Overall ExperienceOverall Experience4.0 out of 5
All the staff at Wells Lodge whatever their roles are very friendly and kind, always welcoming and cheerful. They are very approachable and take time to discuss any concerns and keep the family informed and updated on all aspects of mum's care. It is a happy place and every week different activities
are planned. I feel that mum is being well cared for now in Wells Lodge.
Reply from Paul Burns, Director at Wells Lodge Nursing Home
I am so pleased that you feel so happy with Wells Lodge. Thank you.
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Review from Jeanette E (Cousin of Resident) published on 28 November 2023
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Overall ExperienceOverall Experience5.0 out of 5
Staff always friendly and happy. The care they give to my cousin is wonderful. Were always made very welcome by all the staff.
Reply from Paul Burns, Director at Wells Lodge Nursing Home
Thank you for awarding us a 5-star review.
Much appreciated.
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Review from Melissa G (Daughter of Resident) published on 7 November 2023
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Overall ExperienceOverall Experience5.0 out of 5
As a family, we feel very lucky to have found a place for our dad at Wells Lodge. Our dad was a resident for the past 7 months until his recent death.
Our dad was a very independent man. So going into a nursing home was a very difficult transition for him.
From the start, he was made to feel extremely
welcome. All staff treated my dad with love, care and kindness. Nothing was too much trouble. Which made the transition for him easier.
Our dad had a lovely room overlooking the garden, where he loved to look at the wildlife.
As a family we are very grateful to all staff, we couldn't have asked for more. Everything the staff did was very much appreciated by us all.
A big thank you to you all.
Reply from Paul Burns, Director at Wells Lodge Nursing Home
Thank you so much for such a detailing and generous review.
Best wishes.
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Review from N O (Friend of Resident) published on 17 October 2023
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Overall ExperienceOverall Experience5.0 out of 5
The staff at Wells Lodge Nursing Home treated our friend residing there with general respect and dignity. Very friendly to us helpful and willing to please. Did all they could to make his stay there as comfortable as possible. I would very much recommend this home to anyone.
Reply from Paul Burns, Director at Wells Lodge Nursing Home
Thank you so much for giving us a 5-star review. Best wishes.
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Review from J O (Friend of Resident) published on 13 October 2023
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Overall ExperienceOverall Experience5.0 out of 5
We have found the nursing home very friendly and a pleasant environment. The staff are always caring, polite and extremely kind.
Reply from Paul Burns, Director at Wells Lodge Nursing Home
Thank you for your 5-star review, very much appreciated.
Best wishes.
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Review from Avyona C (Next of Kin) published on 5 September 2023
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Overall ExperienceOverall Experience5.0 out of 5
My 'surrogate' Mum has been in Wells Lodge Nursing Home since January and is very happy there. She tells me that she ought to rent a room there as she'll struggle to cope when she goes home as she is looked after so well. (She's not aware that she can't go home and is confused about where she lived
when married and when she was a child). Her room is lovely and overlooks the garden, which is perfect for her as she loves watching the wildlife.
The home is cosy and 'lived in,' scrupulously clean and most welcoming, as are the staff. At the first signs of any health problems, I am always contacted and kept up to date. The two senior nurses always have time for me and answer any questions honestly, which is much appreciated.
The food always looks wholesome and appetising, which is most important to me as Mum still has a reasonable appetite.
Management runs a happy ship, which is obvious by the attitude of all staff and makes me grateful that Wells Lodge was recommended to me, thank you to all.
Reply from Paul Burns, Director at Wells Lodge Nursing Home
Thank you for this very comprehensive review. I am so pleased that you and your mum are so happy.
Best wishes.
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Review from Sara A (Daughter of Resident) published on 14 July 2023
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Overall ExperienceOverall Experience5.0 out of 5
I consider ourselves fortunate that Wells Lodge Nursing Home had a vacant room when we needed one. From walking in the front door I knew that this was the place for my Mother. Staff are friendly, whilst being professional, and the ambience is that of a large family home. It is not an easy task placing
one of your parents in permanent care, so I am very grateful to all the staff for their care and support. The room my Mum has is bright and a good size. She has to be nursed in bed and there are never any "bad smells" which I think is testament to the excellent care that she is given. Top marks all around.
Reply from Paul Burns, Director at Wells Lodge Nursing Home
Thank you so much for your 5-star review.
So glad you are happy.
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Review from Susan C (Daughter of Resident) published on 10 July 2023
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Overall ExperienceOverall Experience4.0 out of 5
After looking at a number of nursing homes, we found this very cosy with 22 rooms. The management and staff are friendly.
Reply from Paul Burns, Director at Wells Lodge Nursing Home
Thank you so much for your lovely review.
Much appreciated.
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Review from David A (Son of Resident) published on 23 May 2023
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Overall ExperienceOverall Experience5.0 out of 5
Wells Lodge Nursing Home looked after my mother from 23rd February 2023. From her very first day to her last, she was looked after with exceptional care, love and happiness. All of the staff that we met were exceptional and caring. A very special mention goes to three staff members in particular, who’s
kindness and care was brilliant. Prior to Mum arriving at Wells Lodge, she was in another ‘corporate' nursing home within the area. Whilst Wells Lodge is smaller, the attention to detail and care was without doubt outstanding. For any family looking for a lovely care home for their loved ones, I would highly recommend Wells Lodge.
Reply from Paul Burns, Director at Wells Lodge Nursing Home
I am so delighted to read of your exceptional experience.
Thank you so much.
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Review from Ingrid M (Daughter of Resident) published on 6 May 2023
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Overall ExperienceOverall Experience5.0 out of 5
My mother spent her final days at Wells Lodge. It was a challenging time for us all and I am so grateful that we chose the right place for her. The staff treated her and us with a level of kindness, compassion and professionalism that was beyond our expectations. Thank you from the bottom of our hearts.
Reply from Paul Burns, Director at Wells Lodge Nursing Home
This is wonderful to read and very touching.
Thank you so much and I am delighted we were able to help at such a challenging time.
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Review from D R (Friend of Resident) published on 22 February 2023
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Overall ExperienceOverall Experience5.0 out of 5
My friend was in Wells Lodge for over a year. He always said the food was nice, and they always gave him plenty. The staff are amazing, caring and friendly. I cannot thank the staff enough for the care they gave him - he was well looked after. Thank you.
Reply from Paul Burns, Director at Wells Lodge Nursing Home
Thank you so much for your very generous support.
It's much appreciated.
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Review from V H (Daughter of Resident) published on 15 February 2023
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Overall ExperienceOverall Experience5.0 out of 5
When viewing for my Dad, I couldn't believe how amazing the facilities are. The staff are so friendly and welcoming. I had no idea what the process for my dad was and they made the time to sit down with me and explain and listen to any concerns I had. It's such a homely atmosphere with activities available.
The staff treat my dad with such kindness, respect and dignity. On his first day, he settled very quickly which was one of my concerns that it may take him a while but he's been so happy since being there. I can't fault the staff at all, they're quick responding and ensure that my dad is ok. I just can't believe how good the home is. They also make me and my family members very welcoming also. I honestly believe this home was the best choice for my dad and his needs. I can't thank them enough for everything they're doing for my dad.
Reply from Paul Burns, Director at Wells Lodge Nursing Home
What a delight it is to read such a wonderful review.
Thank you so much and I am delighted you and your Dad are so happy.
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Review from Colin C (Next of Kin) published on 7 February 2023
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Overall ExperienceOverall Experience5.0 out of 5
My first reaction of the home was - clean, tidy and cosy. The room we chose for mum was clean and tidy with a nice view of the garden, which we knew would please her. We were greeted by caring staff, looking clean and smart. Mum has only been in the home for a couple of weeks but she has settled in
nicely. I'm glad we chose Wells Lodge and are very happy she is enjoying her new home.
Reply from Paul Burns, Director at Wells Lodge Nursing Home
First impressions do matter and I am very pleased you are happy.
Thank you.
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Current Review Score: 9.9 (9.923)
Overview of Review Score
The Review Score of 9.9 (9.923) out of 10 for Wells Lodge Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.923 for Wells Lodge Nursing Home is calculated as follows:
(
(180 Excellents x 5)
+
(15 Goods x 4)
)
÷ 195 Ratings = 4.923
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Wells Lodge Nursing Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i)
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
+
0.125
+
0.125
+
0.125
+
0.1
+
0.1
+
0.1
+
0.1
+
0.1
= 4
ii)
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 22 registered maximum number of service users is 4.4, which has been reached with 17 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Performance
Care Quality Commission (CQC) Rating
Care Quality Commission is responsible for the registration and inspection of social care services in England.
Hannah has been working in the healthcare sector for 11 years now and has a strong clinical background with her previous experiences and qualifications. She believes that everybody deserves to be treated as if they are part of a family and offers a homely atmosphere in both homes, where dedicated staff commit their innate passion for care. Hannah is passionate about adult social care and supporting individuals within her team to achieve positive outcomes and promotes a culture where employees are treated and valued for their contributions.
Hannah is a visible leader and has an open-door policy for everybody who would like to suggest ideas to maintain high-quality care which is person-centred. Both homes promote dignity and maintain the independence of each individual and treat them with utmost respect based on multi-cultural values within the homes.
Emma Sheriff
Job Title: Care Quality Director
Emma is a registered nurse with over 20 years of experience in providing safe, high-quality care to the elderly. She always leads by example and ensures she is highly visible.
Frequently Asked Questions about Wells Lodge Nursing Home
What types of Care is Wells Lodge Nursing Home registered for?
Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.
What additional types of Care does Wells Lodge Nursing Home provide?
Palliative Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.
How many Rooms does Wells Lodge Nursing Home have?
There are 22 Single Rooms.
What are the Facilities & Services at Wells Lodge Nursing Home?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.
How far is Wells Lodge Nursing Home to the centre of Folkestone?
0.9 mile(s) as the crow flies, distance by road may be significantly further.
