Wells Lodge Nursing Home

60 Earls Avenue, Folkestone CT20 2HA
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9.9 78 Reviews
  • Wells Lodge Nursing Home, Folkestone
Wells Lodge Nursing Home is a flexible twenty-two capacity service, welcoming elderly care and short-term respite needs, thanks to the efforts of a talented team of professionals.

Carers are trained in carrying out personalised services, supporting active lifestyles and keep strong links with related health professionals.

The provider has a good inspection record and values the reputation of its business amongst the communities that value and deserve effective care.

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Care Provided by Wells Lodge Nursing Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 22 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Tina Ticehurst (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (22)
    • Single Rooms with ensuite Wet Room (22)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2004

Funding & Fees Guide for Wells Lodge Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,400 – £1,800
    • Self-Funded Nursing Care £1,400 – £1,800
    • RESPITE Self-Funded Residential Care £1,000 – £1,400
    • RESPITE Self-Funded Nursing Care £1,500 – £2,000
  • (these prices are only a guideline, please contact Wells Lodge Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Wells Lodge Nursing Home Reviews (78)

Total of 78, showing 21-40
9.9

Wells Lodge Nursing Home has a Review Score of 9.9 (9.923) out of 10, based on 17 reviews in the last 2 years. Over all time Wells Lodge Nursing Home has 78 reviews.

Overall Experience

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Review from Julie R (Daughter-in-law of Resident) published on 19 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been at Wells Lodge for nearly a year. The staff are always friendly, professional and helpful. My mother-in-law and the home are always clean. We are very happy she is in this nursing home and would recommend it to anyone looking for a loved ones new home. They even had a fun Christmas
party for families to enjoy together.

Reply from Paul Burns, Director at Wells Lodge Nursing Home

I am delighted that you are so happy and a 5 star review is wonderful for us.
Thank you.


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Review from E B (Son-in-law of Resident) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We were worried about my mother-in-law settling in as she had been living alone for numerous years. She settled straight in and stated that she loved her room. The food and staff were excellent.
We have found the staff are very helpful and friendly.

Reply from Paul Burns, Director at Wells Lodge Nursing Home

Thank you so much and it's very pleasing to hear of your satisfaction.
Best wishes.


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Review from Nicola S (Daughter of Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was transferred to Wells Lodge Nursing Home following a two-month stay in hospital. The staff have been extremely helpful and friendly and always keep me updated on my mum's condition. The room is lovely and very comfortable.

Reply from Paul Burns, Director at Wells Lodge Nursing Home

Thank you so much for your support and I am delighted you gave us a 5 star review.
Best wishes.


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Review from Megan S (Granddaughter of Resident) published on 9 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My grandma has only recently been moved to Wells Lodge but so far the staff have been wonderful and very welcoming. Thank you all.

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Review from Andrew H (Grandson of Resident) published on 23 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first point of contact with the home, the leadership and support from all the staff at the home have been outstanding. From the planned admission to ongoing care support, the team have gone that extra yard to make sure my 96-year-old grandmother is treated with respect and dignity, that she
is valued as an Individual, with choices that make her feel in control of her own decisions.
The team's person-centred approach to care shines through when you not only look at their interactions with my grandmother but also with other people who live at the home.
Communication has been excellent when updating family members about my nan, thus having a positive impact on all to relax in the knowledge she is being well looked after.
My nan feels safe and secure and that is a credit to the professionalism of all the staff who work at the home.

Reply from Paul Burns, Director at Wells Lodge Nursing Home

Thank you so much for such a detailed assessment of our service and I am delighted you are so pleased.
Best wishes.


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Review from Neil T (Nephew of Resident) published on 21 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very friendly little care home, efficiently run by a great team of dedicated staff.
My aunt has now had two extended stays there and has recovered and recuperated to the extent that she is now able to go home.
A massive thank you to all the team for their care and compassion.
Highly recommended.

Reply from Paul Burns, Director at Wells Lodge Nursing Home

It is so pleasing to read of such a positive outcome.
Thank you so much for the feedback.


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Review from D M (Daughter of Resident) published on 9 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are so caring and understand the needs of my dad. I can sleep at night knowing that my dad is in a safe and caring environment. I am constantly updated on my dad, so communication with the home is excellent. They have become part of our family. Five star service and much more.

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Review from Alison E (Niece of Resident) published on 25 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The first comment is on the superb standard of cleanliness. No odours whatsoever. This will demonstrate the loving care given by staff - genuinely caring. Never meet with abruptness at any time. The resident is always fresh and immaculately presented. Food is appreciated and obviously very tasty. I
am delighted we chose Wells Lodge for my aunt - still smiling at 95.

Reply from Paul Burns, Director at Wells Lodge Nursing Home

What a simply wonderful assessment of Wells Lodge.
Thank you so much.


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Review from J E (Relative of Resident) published on 25 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very smoothly run. Our relative is very happy with the care given.

Reply from Paul Burns, Director at Wells Lodge Nursing Home

Thank you very much for your very positive feedback.
Much appreciated.


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Review from Antony O (Son of Resident) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Made very welcome. The girls are lovely. My mother seems very happy, lovely home for her.

Reply from Paul Burns, Director at Wells Lodge Nursing Home

Thank you so much and I am glad you are feeling happy with the home.
Regards.


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Review from Ann O (Daughter-in-law of Resident) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are made very welcome, the staff are very nice and our mum seems very happy.

Reply from Paul Burns, Director at Wells Lodge Nursing Home

This is wonderful to hear, thank you so much for your feedback.


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Review from S I (Niece of Resident) published on 22 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Not good at all. To find out that a family member has not eaten or drunk for two days and they have not even told anyone that they phoned the doctors yesterday. Now my family member is in hospital. And for a staff member to tell my family member many times to mess in nappy they will sort it out later.
In my eyes this is neglect.

Reply from Paul Burns, Director at Wells Lodge Nursing Home

I am very sorry for the opinion you seem to have of the home but our understanding of the circumstances are very different and we would be happy to discuss further but must make it clear that we cannot support your allegations.
Thank you.


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Review from Steve C (Son of Resident) published on 15 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff looked after my father with love, compassion and friendliness. Every aspect of his visit was first-class.

Reply from Paul Burns, Director at Wells Lodge Nursing Home

Thank you so much for the feedback and I am delighted you found the service to be 5 stars.
Kind regards.


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Review from Rob S (Son of Resident) published on 4 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was quickly accepted for nursing care and whist Covid impacted upon his stay in terms of family visits because the staff provided such a wonderful service we felt he was in the best place possible. We were kept up to date on his care and when allowed our visits were accommodated quickly and
without too much trouble.

Reply from Paul Burns, Director at Wells Lodge Nursing Home

I am so pleased your experience was a very positive one.
Thank you.


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Review from Pam B (Resident) published on 9 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I arrived at Wells Lodge Nursing Home in a low state (unable to go back to my flat) after spending several weeks in hospital after collapsing at home. From the moment I arrived here (when as I said I was feeling low in myself), I can only say the welcome and care by everyone, staff and management was
excellent and helped me considerably. I feel I may have belonged here and my mobility and health are improving all the time with the staff so helpful and caring personally.

Reply from Paul Burns, Director at Wells Lodge Nursing Home

I am so pleased we have been able to help you on the road to recovery. Very best wishes.


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Review from Tina S (Granddaughter of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely home with the reassurance that our loved one is receiving the best care and attention we could hope for. The activities are fun and varied, the staff are warm and friendly and communication is amazing.

Reply from Paul Burns, Director at Wells Lodge Nursing Home

Thank you so much for such kind and positive feedback.
Very much appreciated.


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Review from Patty K (Next of Kin) published on 22 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The resident moved to Wells Lodge in April 2018 after a stroke, and as a daily visitor, I was very impressed with the building, the staff and the care. There was always a nurse on duty, and many of the carers were from Nepal, where they have respect and love for older people, so she was always treated
so well. In addition, there were regular residents and family meetings, monthly newsletters and social programs and fundraising activities. I was regularly updated if she was ill, and I can't praise the staff and the care enough.

Reply from Paul Burns, Director at Wells Lodge Nursing Home

Thank you so much for your kind and supportive observations.
Much appreciated.


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Review from Zoe C (Daughter of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident for six years. In the main, I'm very satisfied with my mum's care. Covid has been horrendous and has affected everyone. My only feedback would be more time with my mum -30-mins once a week is not acceptable now.

Reply from Paul Burns, Director at Wells Lodge Nursing Home

We do understand your comments on visiting time but unfortunately, the management of Covid testing for visitors and the infection control requirements to maintain safety greatly restricts us. We are all hopeful for more freedom in due course but must remain highly vigilant for the safety and wellbeing of all our residents and staff.


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Review from Joy B (Friend of Resident) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely to see my dear friend after such a long absence. With thanks to the staff for making my visit extra special.

Reply from Paul Burns, Director at Wells Lodge Nursing Home

I am so pleased you enjoyed your visit and we couldn't be happier to see people visiting the home once again. Best wishes.


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Review from Ruth B (Daughter of Resident) published on 14 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Being able to see and talk to Mum through Skype, during this long period of lockdown, has been a great bonus. Many thanks to Wells Lodge staff at all levels, and especially the assistance provided to Mum during calls, on a remarkably stable screen.

Reply from Paul Burns, Director at Wells Lodge Nursing Home

I am so pleased the Skype calls have worked so well for you. Best wishes.


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Current Review Score: 9.9 (9.923)

Overview of Review Score

The Review Score of 9.9 (9.923) out of 10 for Wells Lodge Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.923 for Wells Lodge Nursing Home is calculated as follows: ( (180 Excellents x 5) + (15 Goods x 4) ) ÷ 195 Ratings = 4.923

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wells Lodge Nursing Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 22 registered maximum number of service users is 4.4, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Wells Lodge Nursing Home

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Meet the Team (2)

Hannah

Hannah De Mesa

Job Title: Wells Lodge Manager

Hannah has been working in the healthcare sector for 11 years now and has a strong clinical background with her previous experiences and qualifications. She believes that everybody deserves to be treated as if they are part of a family and offers a homely atmosphere in both homes, where dedicated staff commit their innate passion for care. Hannah is passionate about adult social care and supporting individuals within her team to achieve positive outcomes and promotes a culture where employees are treated and valued for their contributions.
Hannah is a visible leader and has an open-door policy for everybody who would like to suggest ideas to maintain high-quality care which is person-centred. Both homes promote dignity and maintain the independence of each individual and treat them with utmost respect based on multi-cultural values within the homes.


Emma

Emma Sheriff

Job Title: Care Quality Director

Emma is a registered nurse with over 20 years of experience in providing safe, high-quality care to the elderly. She always leads by example and ensures she is highly visible.