Wells Lodge Nursing Home is a flexible twenty-two capacity service, welcoming elderly care and short-term respite needs, thanks to the efforts of a talented team of professionals.
Carers are trained in carrying out personalised services, supporting active lifestyles and keep strong links with related health professionals.
The provider has a good inspection record and values the reputation of its business amongst the communities that value and deserve effective care.
Wells Lodge Nursing Home has a Review Score of 9.9 (9.923) out of 10, based on 17 reviews in the last 2 years. Over all time Wells Lodge Nursing Home has 78 reviews.
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Review from Catherine A (Daughter of Resident) published on 14 May 2021
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Overall ExperienceOverall Experience4.0 out of 5
The staff generally look after my mother extremely well. It is, of course, currently, difficult to comment too much, as due to the pandemic, I have only recently started having short, weekly 30 minute visits with her in the Home. But they have coped so well during this pandemic and I commend them. The
Skype calls have helped a lot. If there is one thing I would fault, it is communication. Particularly during the pandemic, one has felt very much in the dark about what is going on there. There would be a benefit from having a regular (possibly monthly) communication giving details of the following:
a) staff changes, new staff names.
b) changes in rules. For example, flowers were not allowed in as from late last year. This rule had not been communicated. I ordered some expensive flowers to be delivered to my mother just before Christmas. This was a complete waste of money as they were not allowed in. Very annoying, this could have been avoided.
c) what activities are undertaken with residents.
Reply from Paul Burns, Director at Wells Lodge Nursing Home
We clearly need to learn from your comments on communication and I must apologise but evolving infection control guidance, during the pandemic, made decision making on items such as flowers not easy to manage. We will however make every effort to learn from your very helpful observations.
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Review from Alison B (Daughter of Resident) published on 20 April 2021
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Overall ExperienceOverall Experience5.0 out of 5
When our mother was discharged to Wells Lodge from the hospital, we didn't know what to expect. We have been very happy though that she is there. All the staff are so helpful, caring and happy to keep us updated. Each area of her care was fully explained. Her room is lovely, bright and sunny. She can
see the bird feeders outside her room. There are many activities if she wishes to join in. Skype calls are available. It's lovely and clean, and we couldn't wish for a better environment for our mother to be cared for in.
Reply from Paul Burns, Director at Wells Lodge Nursing Home
We are so pleased that you have found everything to be 5 star. Thank you so much.
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Review from Jean S (Resident) published on 3 November 2020
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Overall ExperienceOverall Experience5.0 out of 5
Excellent care and support at all times. I cannot fault Wells Lodge Nursing Home. I feel loved, totally safe and would always wish to remain here - it's my home. All aspects of care/cleanliness/love are in my highest respect. A big thank you to all.
Reply from Paul Burns, Director at Wells Lodge Nursing Home
How wonderful to learn of your happiness and I am so pleased you feel Wells Lodge is your home. Thank you so much for this tremendously positive feedback.
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Review from Barry S (Nephew of Resident) published on 6 October 2020
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Overall ExperienceOverall Experience5.0 out of 5
Following a month's stay in hospital just prior to the lockdown, my uncle’s previous home refused to allow him to return due to fear of COVID infection. Wells Lodge were happy to accept him subject to undergoing a two-week isolation in his new room. All the staff have been professional and caring towards
my uncle, helping him settle into his new home. He is very happy at Wells Lodge.
Due to current visiting restrictions, he is not allowed visitors. The home keeps me updated on his well-being regularly and post general home events via social media which is nice to see.
Reply from Paul Burns, Director at Wells Lodge Nursing Home
I am so pleased we were able to help in these difficult times. Thank you for taking the time to give us your wonderfully positive feedback.
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Review from Calvin K (Friend of Resident) published on 30 January 2020
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Overall ExperienceOverall Experience5.0 out of 5
My next-door neighbour and very close friend has been a resident since late September 2019 and the transition between home and residential care has been handled professionally and with dignity and kindness. Every effort by all the wonderful staff has enabled my dear friend to settle into her new home.
It is reassuring to know that she is in safe hands. Thank you all.
Reply from Paul Burns, Director at Wells Lodge Nursing Home
Thank you so much for your kind words and I am delighted you are happy and assured.
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Review from D H (Son of Resident) published on 14 January 2020
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Overall ExperienceOverall Experience4.0 out of 5
I have been very impressed with the way the Wells Lodge staff have taken my mum and dad into the home. They have managed my mum's medication and got it back on track from where she was at home. They have been in contact with the Hospice Team who had been monitoring Mum while she was at home.
They
have therefore fully appraised themselves of my mum's condition, which helps with her continuing care.
Wells Lodge are also looking after my dad to a similar level. My brother and I are very happy with the standard of care being given and the overall condition of the home.
Very welcoming and positive.
Reply from Paul Burns, Director at Wells Lodge Nursing Home
I am delighted to learn that you are so happy for your parents. No doubt this was a big decision for all of you.
Thank you for taking the time to respond, it is much appreciated.
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Review from S G (Resident) published on 7 January 2020
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Overall ExperienceOverall Experience5.0 out of 5
Wells Lodge is a 'happy home'. Mainly because, from the manager to nurses, they bring their experience to the table, as do the carers, activities lady, laundry lady and cook.
Reply from Paul Burns, Director at Wells Lodge Nursing Home
What a lovely review, thank you so much. The team at the Lodge will be delighted.
Best wishes.
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Review from S B (Niece of Resident) published on 1 November 2019
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Overall ExperienceOverall Experience5.0 out of 5
My aunt has spent 9 weeks in Wells Lodge following a hospital admission. She had fallen, lacked confidence, deteriorated mobility and pressure wounds. The care and attention from all members of staff towards her has been excellent. They are kind, attentive, caring and give individual time. The nursing
staff have attended to her wound which has now healed. She has special dietary needs which have been met, always a choice of diet and well presented and gained weight. Improvement in mobility. Now returned home. Communication with the manager and staff has been excellent. Can't speak highly enough for everything they have done for my aunt.
Reply from Paul Burns, Director at Wells Lodge Nursing Home
Thank you for such a comprehensive assessment of the home and the service experienced.
We are so pleased to have helped.
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Review from D D (Daughter of Resident) published on 29 October 2019
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Overall ExperienceOverall Experience4.0 out of 5
The staff treated my dad with genuine care, all so friendly and approachable. This is a 1st class home and I am so grateful my dad was able to end his life here.
Reply from Paul Burns, Director at Wells Lodge Nursing Home
We are very sorry for your loss and thank you for taking the time to let us know how well we performed. Best wishes.
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Review from E H (Friend of Resident) published on 23 October 2019
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Overall ExperienceOverall Experience5.0 out of 5
My friend has been here for 8 weeks. She was recovering from hospital stays and quite unwell and unhappy. There isn't a member of staff who wasn't really kind and friendly and could not do enough to make her stay special. She loved them all and really enjoyed the planned activities. The home was clean,
warm and food was brilliantly tailored to her needs.
Reply from Paul Burns, Director at Wells Lodge Nursing Home
A lovely positive outcome that makes everyone feel great.
Thank you so much.
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Review from A W (Grandson of Resident) published on 11 October 2019
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Overall ExperienceOverall Experience5.0 out of 5
My nan has been in Wells Lodge for almost three months. I am extremely happy with the care that she received. The staff are wonderful and I couldn't wish for a better place for her to be she is extremely happy there.
Reply from Paul Burns, Director at Wells Lodge Nursing Home
I am delighted we have met your expectations.
Thank you so much.
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Review from E H (Respite Resident) published on 7 October 2019
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Overall ExperienceOverall Experience5.0 out of 5
I have enjoyed my stay here. They have all been very kind and helpful. I love them all very much and thank everyone for helping me get well.
Reply from Paul Burns, Director at Wells Lodge Nursing Home
Thank you so much for your feedback and we wish you the very best.
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Review from M W (Grandson of Resident) published on 7 October 2019
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Overall ExperienceOverall Experience5.0 out of 5
My nan has been in Wells Lodge for three months and has been well cared for and she is very happy.
Reply from Paul Burns, Director at Wells Lodge Nursing Home
Thank you for your very positive support. It is always pleasing to get such feedback.
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Review from S A (Daughter of Resident) published on 3 September 2019
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Overall ExperienceOverall Experience5.0 out of 5
Lovely homely care home with amazing, friendly, caring staff. Nothing is too much trouble for the staff who are caring and polite. The home has lovely grounds and views. The food is really really good. (I know because I have tried it myself). I can't praise this home too much.
I am extremely happy
with my mother's care and finally, I know my mother is too. Highly recommend this care home. You will not be disappointed.
Reply from Paul Burns, Director at Wells Lodge Nursing Home
How very kind of you and thank you for taking the time to submit a review.
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Review from Paula R (Daughter of Resident) published on 23 August 2019
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Overall ExperienceOverall Experience5.0 out of 5
My mother stayed at Wells Lodge after 5 months of being in and out of the hospital due to various illnesses. She was declined by 2 other homes but thankfully Wells Lodge accepted her as a resident. Mum was 95 and at end of life and during her time in the home she was treated with kindness, respect and
dignity. They offered support to all the family particularly my dad. We could not have asked for better care. Thank you.
Reply from Paul Burns, Director at Wells Lodge Nursing Home
I am so pleased we were able to help at a difficult time and thank you so much for giving us such positive feedback.
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Review from Barbara F (Friend of Resident) published on 19 August 2019
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Overall ExperienceOverall Experience5.0 out of 5
I am very impressed with the care given, every member of staff I have had contact with has shown the highest level of care and respect. I am extremely pleased with everything that was done for her.
Reply from Paul Burns, Director at Wells Lodge Nursing Home
This is very pleasing to read. Thank you for your kind support.
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Review from Janet B (Friend of Resident) published on 8 August 2019
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Overall ExperienceOverall Experience5.0 out of 5
Very caring staff, lovely care home. Very impressed with everything about Wells Lodge.
Reply from Paul Burns, Director at Wells Lodge Nursing Home
We are delighted to learn how happy you are and thank you for taking the time to tell us.
Much appreciated.
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Review from C W (Daughter-in-law of Resident) published on 18 July 2019
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Overall ExperienceOverall Experience5.0 out of 5
Happy with everything.
Reply from Paul Burns, Director at Wells Lodge Nursing Home
Thank you so much for your kind and supportive comments.
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Review from Michael W (Son of Resident) published on 18 July 2019
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Overall ExperienceOverall Experience5.0 out of 5
From the first day of the assessment, we felt that it was going to be a good place for mum.
The care that was shown to mum made her feel very comfortable and she has settled in and is happy and so are we the family.
Reply from Paul Burns, Director at Wells Lodge Nursing Home
Thank you so much.
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Review from S B (Friend of Resident) published on 11 June 2019
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Overall ExperienceOverall Experience5.0 out of 5
Very friendly staff, nothing too much trouble for the resident or for family and friends.
Reply from Paul Burns, Director at Wells Lodge Nursing Home
This is so nice to hear.
Thank you!
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Current Review Score: 9.9 (9.923)
Overview of Review Score
The Review Score of 9.9 (9.923) out of 10 for Wells Lodge Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.923 for Wells Lodge Nursing Home is calculated as follows:
(
(180 Excellents x 5)
+
(15 Goods x 4)
)
÷ 195 Ratings = 4.923
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Wells Lodge Nursing Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i)
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
+
0.125
+
0.125
+
0.125
+
0.1
+
0.1
+
0.1
+
0.1
+
0.1
= 4
ii)
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 22 registered maximum number of service users is 4.4, which has been reached with 17 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Performance
Care Quality Commission (CQC) Rating
Care Quality Commission is responsible for the registration and inspection of social care services in England.
Hannah has been working in the healthcare sector for 11 years now and has a strong clinical background with her previous experiences and qualifications. She believes that everybody deserves to be treated as if they are part of a family and offers a homely atmosphere in both homes, where dedicated staff commit their innate passion for care. Hannah is passionate about adult social care and supporting individuals within her team to achieve positive outcomes and promotes a culture where employees are treated and valued for their contributions.
Hannah is a visible leader and has an open-door policy for everybody who would like to suggest ideas to maintain high-quality care which is person-centred. Both homes promote dignity and maintain the independence of each individual and treat them with utmost respect based on multi-cultural values within the homes.
Emma Sheriff
Job Title: Care Quality Director
Emma is a registered nurse with over 20 years of experience in providing safe, high-quality care to the elderly. She always leads by example and ensures she is highly visible.
